Maddie at the front desk is the rudest most disrespectful person I've ever encountered at a…read morebusiness. She makes you feel two inches tall if you miss an appointment or can't pay same day. I'm aware of the policy but life happens. There was just once I couldn't pay same day because something came up but told them I'd pay then that Friday first thing but Maddie had to make sure that my husband and I felt like complete garbage first. This was back in December and fast forward to March when I'm getting my dog fixed the manager called me to make sure I was going to pay that day for my dogs surgery in full and I said ate you serious right now? Yes he will be paid for in full that day, all because I wasn't able to pay ONE time? Then today I missed my dogs appointment, I just lost my mother and my brain isn't quite all there at the moment but that didn't stop Maddie from leaving a snotty voicemail to tell me they are charging 65 dollars to my account. Today was my last encounter ever with that place. I will not take one of my pets there if it were the last vet on earth.

I'm very much surprised by the negativity of these reviews and their majority. Perhaps people are…read morenot compelled to communicate when they're satisfied. My wife and I were compelled to bring our dog when our original vets retired and sold his business. We felt that the vet that followed was chasing the money. I had my chow-retriever in because this was the clinic he began with. He unfortunately died in November. I found a dog at AWS who is in service dog training me for my anxiety and wartime PTSD. We've been with the clinic since January and find it efficient, clean, prompt, and affordable. For vaccinations (boosters), tick meds, examination and consultation the bill came to $203.86 and I honestly expected it to be twice that amount. We are very pleased.

I can't say enough about how wonderful Mann Memorial is. From the front desk to the Veterinary…read morestaff. I can always get an appointment even same day when necessary. Dr. Angelos always follows up personally and has meaningful conversations about your pet. I would trust my pets with no one else.

Christ Angelos is the kindest, most compassionate and loving veterinarian and yet he's also an…read moreamazing diagnostician and definitely the veterinarian you want to be able to call at the worst part of an animal's life ....when you know you are losing them and you are caught between am I selfish for keeping them here on earth or is it time for them to encounter Heaven on the other side of the Rainbow Bridge I could never thank him enough or give enough you are the most amazing veterinarian I have ever known .....absolutely the best! Selfishly hope he never retires!

My dog died due incompetence. Get a Vet who does there job and cares. Owner doesn't respond even…read moreto personal letter sent directly to her!!! Shameful.

I was quoted roughly $500 in June 11th to have one of my cat's teeth pulled - this included $199…read morefor pre-surgery bloodwork, which I already paid for. Less than a month later, the day before surgery I get an email with a quote for $800 - $1,400, this does not include the bloodwork. When I called, the receptionist was rude and unprofessional. She said she couldn't find that quote and that dental work is expensive. I asked to speak to the practice manager or the individual in charge of the quotes and was told the manager was on vacation until Monday and the one in charge of quotes would just go over it with me. This is clearly how they operate - save yourself the trouble and avoid this place at all costs!

I went in to have my 16 year old Pugs anal glands cleaned. My pup is old and has ailments. This…read moredoctor took the time to talk to me about her and assess her condition. I needed to know if I was just hanging on to her for to long. I walked away with a clearer idea of dealing with an old dog and knowing when it was time to say goodbye. You cannot put a price on someone taking time to listening, explain and offer comfort. This Vet is a gem.

The best,helpful,empathetic.they offer home visits to their patients for euthanasia.Both dr. and…read morenurse are excellent communicators.

I have been going to this vet clinic for months. I will never go back there again. If this was…read morethe only vet clinic in the state of Maine, I would drive to New Hamshire. I brought my dog in to have a vaccination shot. I asked if I could also speak to the vet for approximately 5 minutes because I had a question about my dogs' behavior. I was the only one in the place. I was told that no, I was just here for a vaccination and would have to make a separate appointment if I wanted to speak to the vet. When we were back in the room, I again asked if I could have 5 minutes of the vet's time for a basic question about my dog's behavior. Again, I was told that I was here for the vaccination and not an appointment with the vet. I thought that if I had an appointment at the vet clinic, I would not need a separate appointment to speak with the vet. Apparently so. Granted by this time I was pretty disgusted with the whole situation. Made a comment that "it's not rocket science" (which that comment was put in my dog's medical record). Finally, I just told them to give my dog the vaccine. Now, my dog has had multiple vaccines without even so much as a whimper or a flinch. Well today, my dog flinched. He even urinated on the table which he has never done previously when receiving a vaccine. I promptly requested that all my dog's medical records be emailed to me because I would not be returning to this clinic. The email prefaced that they had inactivated my account, and I should find a clinic that can better suit my needs. Hmmmm, my needs were to speak to a vet when I was present at the vet clinic. After relaying this experience to a coworker, she stated that she had gone there ONCE and it was a horrific experience. I was told that their business practice has drastically declined in the recent years. I am witness to that.

Everyone was awesome. Thank you to the front desk to Destiny to Dr. Nadia. Kudos to you all. We…read morelook forward to a long relationship with you. Benny & Baby send hugs & kisses

It truly saddens me that my dog had to sit in a crate for hours on ends for a tech to show up…read more Instead of them just letting us know when the tech is there for us to bring our sweet pooch in, they rather have him sit in a crate alone for hours. It is truly sad that they would have him just sitting there, instead of with his family and they could just call us when the tech shows to bring him in. Very very disappointed in this place for supposedly how wonderful they are. Seem to be a place that only cares about money, and not you sweet pets

Very recently my cat had an infection in his paw; Kennebunk Veterinary office got me in quickly and…read morewe were seen by Dr. O and his Assistant. They were great and immediately I knew my boy was in capable, kind hands. He is doing so well now and is back to his playful self thanks to excellent veterinary care. Thank you Dr. O and Isabelle!! Terry

First class. Great vet. Great service. Great everything…read more Took off warts and scabs insta with hardly any questions Perfect result

My regular vet moved too far away so I've been looking for a new one and I brought my cat here for…read morethe first time I was happy to hear the first office visit is free. (I should've known better than to fall for that because nothing is free at a vet.) I brought him for possible crystals in his urine. I was seen by Erin Forbes and a tech. I explained what was going on and after a few minutes of listening to them I let them both know my cat is very sensitive to loud voices, hoping they'd take the hint. (Especially in a cold echoing room that smells like other frightened animals.) And I could see on his face that he was totally freaked out. Well they just kept on talking as loud as they were before. I mean, it was even loud for me. But not even a HINT of talking even a tiny bit quieter to make him more at ease. I can see not being a people person (which Erin Flynn definitely is not) but as a vet, shouldn't you at least be an animal person? Isn't keeping them calm sort of the first thing you'd do? So she recommended a urinalysis which is done in-house and that usually means it's a bit more economical since it doesn't involve a lab and sending it out etc. When they brought him back in he FLEW into his carrier (normally he likes to check everything out and hops onto things to see what's interesting) The results came back and no crystals. (Although she did recommend an additional $250 test that was not really necessary but still looked at me like I wasn't taking care of Puddin' and sort of threw her hands up saying "Ok. Your cat" So in the same LOUD VOICE, she told me that he needed to lose weight (he is not a fat cat. He's 12 lbs and a fairly large frame.). She said all cats should be 11 lbs. She gave me a few anti inflammatory pills (which I have no issue getting in them) Then she mocked people for not being able to do this. "You just grab them and shove it in. Easy". (Seriously?) and went on to talk about people like they were idiots for not being able to do this. Then she told me she had to laugh about when I said Puddin' was scared of really loud voices and that she and the tech were the "loudest people in the office." She actually laughed about this to my face! At that point I just wanted to get the hell out of there. She was STILL being incredibly loud and I was just done. When I went to pay the bill, that in-house test (that is normally around $100) plus a few pills was a total of over $300. That's just insane. So this is where they make up for the "waved office fee". That, to me, is a scam. And when I asked about the cost and why it's so high, the front desk said "well I have to clean the machine etc". Umm. Ok. Well isn't that what you get paid to do? I know that he prices are nothing to do with them but they really need to come up with a better explanation than that. I just looked on the site to see what the vets name was to include in this review (ERIN FORBES) and she's not on the list of vets anymore. So maybe she left. (And this was only 2 weeks ago) Maybe there were other issues with other customers? Who knows. But I found her to be judgmental,, cold, obnoxious, condescending, dismissive and yes, very, very LOUD. This was not just a bad day. This was just her. And I will NEVER be back here or anywhere she is at. Worst vet I've seen in decades.

Take your pet some where else, this place has over charged, mis charged, our visits. Staff cant and…read morewont handle your pet if not perfectly behaved and will drop you because of it. Couldn't even handle a puppy corgi. ! Place and staff are a joke take your fur baby somewhere else. Greedy discriminatory place all about making money and not your pet.

I just had to write this review in praise of Pine Point animal hospital and staff and Dr. Drew and…read morehis kind, compassionate care of my Penny. Penny has bladder cancer but is still going on good medicine. Recently she developed giarda (sp) and has extreme diarrhea. Really scary blood and poop all over. He calmed me down and said we're still hopeful she'll get through this. Thanks so much for all your support for Penny and me.

Our 13 year old cat, Emmy was sick. She hadn't eaten for a week and had no energy. I called and…read morethey were so nice and caring and was able to see her that day. From the moment we walked in the care for her started. The vet, Pierre was gentle with her. Emmy was our baby. She passed away on August 9th.

These people don't know how to communicate to their customers in a respectful way. All credibility…read moregoes out the window when you talk to your pet owners like your teenage daughter. 0/5 go somewhere else.