I have mixed feelings about getting services or buying new equipment through Verizon in store it…read moreseems like with promotions they have are sometimes misleading due to our experience of what is actually offered as a Verizon customer. where yesterday we were told that by employee in the store that we were able to do a one for one trade meaning the phone would be covered and of course any fees that applied will reflect that. But today that was not the case unfortunately we end up only getting a credit instead of getting even trade in to applied to the new phone. But after we got the salesperson to understand what we was told. he did clarify that the deals to change from time to time very understanding and that we only had basic plan and that didn't applied to the offer that was present.

As a Verizon customer for almost 20 years, my experience today with Justin was disheartening…read more I was scheduled to pick up my new phone and the customer service was subpar. I had questions and Justin nonchalantly blew me off. I had to pursue him to ask more questions. He handed me the phone and walked away. I felt devalued today as a customer. I know that this is not indicative of the brand but training on customer etiquette should be a priority.

ive been going back and forth between verizon customer service and tech help for multiple days and…read moreive had to go into the store to get help after online customer service couldn't come up with a clear solution. Thank you ashlee and katelynn for your help!

Honestly this was awful , never in my life have I been treated like I was a body taking up space …read more I went there due to my SIM card giving me an error and the manager Dwaine or Dwight asked my name why I was there told him the issue and stated I tired everything to see if I could get it myself . He hadn't even held my phone or pulled up my account. Saw the smallest crack next to my camera and said it was water damage from the humidity outside. Bo sure how you can diagnose an issue based off of that. Had that crack for MONTHS no issues. I do have an account and I am on a family plan and let him know once he had asked and he said I couldn't get helped due to the account holder not being there with me . Wasn't getting a new phone , or a new service just wanted someone to tell me what the issue was with my phone. He said I could not get help and I needed to contact my family and it made me feel so frustrated and so upset and ended up coming back and was very nicely helped by Hannah who treated me so much better and actually looked at my phone and was able to verify my account and everything and was so sweet! ended up NOT BEING water damage and it was my phone transitioning to an ESIM. Yall need more people like Hannah. That manager needs to be reviewed i get we have bad days but that was so disrespectful and disappointing.

Ive tried to cancel for three months and told me I couldn't cancel services until I paid my bill…read more So they want fo keep charging me for service im not happy with. My bill will not be paid until my services are canceled. They lied about how much my bill will be. ​

Customer service jacked my account up. I went to the Verizon store and I was greeted by Thai. She…read moresat down next to me and went over all the messages with customer service, she was incredibly nice. She told me to bring everything into the store as soon as it arrived. When I went back in I was greeted by the store manager who was also extremely nice. I found out the original girl that greeted me was new and I would've never known, so fantastic training. Unfortunately, I didn't get the name of the 3rd girl who stayed to finish getting my account straightened out, but again extremely nice. I walked in feeling very uncertain, but I left completely reassured. If you have a bad encounter with anyone in this store, it's highly likely that you walked in with a bad attitude, and you left with a bad attitude.

Severely understaffed. We came in to cancel an account for a deceased family member, and it took…read morethe better part of an hour for the customer reps to get to us. It very much felt like they only cared about the customers that were there to OPEN accounts, and could not care less about those there to CLOSE.

I was promised 3 months free for switching to Verizon. LIES!!! I've gotten 2 bills since then…read more Since I want to cancel service, no one wants to uphold their end of the deal and assist me in making things right.

We needed new phones in our family. Garrett Sprenger was so helpful and professional, and patient…read morewith all of our questions and concerns regarding our phones. He made the entire transaction so smooth. We had so many questions especially since two of us we're getting new Apple iPhones and one of us was getting a new Samsung. We were so happy to get our new phones and all walked out with smiles. We, along with our family and friends, who cannot hear us so much better recommend this location!!

Was in this location last week to get a new Android phone. It was not very busy, and was greeted…read moreright away by Julian Winnett. He had an excellent personality and was extremely easy to talk to. We conversed about phones, golf and restaurants. He was not aggressive in trying to sell me items I didn't need. I knew what I wanted, he provided it, transferred all my data and put on the unbreakable shield. All and all I've been a Verizon customer since 92, and with reps like Julian I always will be. Thanks

They only want to sell to you but they couldn't seem to help me with any problems i was havingread more

First I would like to say that this is my first yelp review eve, I have never felt as strongly as…read morethis dang wifi-- and I used to love our fios internet to the point of where I would recommend it to everyone. HOWEVER. My husband and I recently moved and were told that our old router was "no longer compatible" which was false per research after the fact because it is still infact usable. Not only did the installation guy upsell us to a shittier router that functions off of 5G cell network (the gigabit plan which is terrible because it can get bogged down with any network crowding in the area and is also their lowest speed plan) but he also up sold us to a new router we didn't need and an extender which we also didn't need for our RESIDENTIAL house!! Of course we were in the middle of moving -- quite literally still had the movers putting boxes in our new house; so he took advantage of us. Our old plan and old router worked like a champ with no issues only needing a quick reset like maybe once a year. Now however we have had the new network plan and router with nothing but lagging issues, device incompatibility (yeah. Thanks consumer America) requiring jailbreaks or buying new products, and a friggin price increase by almost $35! Absolutely absurd! I would not trust a THING any of their service people tell you. Do your research online with your current router or if you want to buy after market for cheaper before hand. 0/10 we will be switching providers ASAP.

Originally I tried to order service and a new phone on line. It was a disaster and the order ended…read moreup being cancelled. My experience at the Fairfield store was totally different. The sales associate, Brandon, was very knowledgable, patient, and helpful. He listened to my preferences and took extra steps to get me the best deal. He gave me his number and invited me to contact him if I had any issues with the phone or my bill. I highly recommend this associate and the Fairfield store.

We made a mistake and looked into plans and phones. They do provide a service and can do many…read morethings Verizon can- But not at the same prices/fees. Read the contract carefully! Please make sure you understand the store is not a Verizon owned store. They are a retailer allowed to sell Verizon products. The signage indicates Verizon. One small sign in rear of store tells customers the truth. Cell phone retailers no longer have to notate they are not a corporate store. Because of this, many customers arrive, believing they are in a Verizon corporate store.

I bought a new phone and four days later I could not text with it. I took it back to this store at…read more7:30pm and told them I had to have my phone for the work I do. I was told they could not help me because Sean, the guy who sold it to me, wasn't there. The person I spoke to didn't even look at the phone. He said there was nothing he could do. I asked for a different phone. He said they didn't have any in stock. I said I would take a16 instead. He said they didn't have any in the store.??? I said let me speak to your manager. He said she left. I said call her. He said she was in a meeting?? He lied to my face. In a meeting at 7:40pm at night when she had just left??? I have never had such poor service. And to be lied to all because he didn't want to bother helping me? I will never come here again.

So, On 02 Mar 24 I purchased a phone online; I paid the…read moreextra money for two day delivery. Between Verizon and UPS something went wrong, and after five days of drifting around, my phone was "returned" to Verizon's Fort Worth warehouse. I was never informed of this; Verizon's website shows my order status as "delivered." Well I spent 8.3 hours between online automated chat (which is totally worthless), online chat with a rep (pretty much totally worthless), and four different calls with reps. Two were worthless; one was dropped; one was helpful. And two trips to Verizon's local Hub store. Verizon holds you hostage: 2-3 business days to evaluate the condition of the return? Why do I care? It was NEVER attempted to deliver. And then 7-10 business days to refund. So Verizon gets my money for two weeks. Good thing that I didn't need a phone, right? NEVER ORDER ONLINE WITH VERIZON. VERIZON BLOWS; THEY'RE NOT GOOD ENOUGH TO SUCK.

Customer service was epically lacking. What should have been a super simple visit to turn in fios…read moreequipment turned into a comedy of excuses for not being able to log into their own system. I was redirected to a store five miles away. Bizarre. Can't say that store inspired confidence to capture my repeat business for much of anything. Seems like a training and management problem. (Follow up: And sending a standard bot response from customer service on Yelp doesn't help, it's called just going through the motions, Verizon. )

These people are awesome! I used to get my devices from them before I started buying directly from…read morethe Apple Store. But the store helps me get the best Verizon plan regarding of where I purchase my phone. Jeff, who no longer is based at this location, is amazing. He has really been good to help my friends, family & our former business by determining the best plan for their needs. I had been holding onto a grandfathered plan for many years & thought it could get no better. He found a plan for Seniors who purchased phones on their own that was better, even including cellular for my iPad & Apple Watch. Recently I bought a new iPad on line through the Apple Store. I knew how to set it up. The only task I had never performed was removing the SIM Card from my old iPad & inserting it into the new. Since the SIM Card lays, rather than snaps into the tray, it was hard to keep it in the tray & get it to snap in. I got in my car & immediately went to this Verizon Store. One of the employees immediately snapped it in for me. They are really nice and helpful. The store is a standalone across Independence Boulevard from Haygood Shopping Center. There is ample parking & a curb cut on Independence so you can turn in coming from the north. No U turn required. The store is spacious, clean and is adequately staffed. I highly recommend it. But if one can determine what store Jeff now works at Remember......He's the best!!!