Skylar was great! AT&T stores are usually very busy and I've never seen anyone work as hard and as…read moreefficiently as she worked the crowd, multi-tasking and always doing everything with a smile. When it was my turn, she never made me feel rushed (as much as there was a line behind me) and always asked if she can help another customer at the same time! Because of her I will do all my AT&T business here!

I'd give this place a negative score if I could at best a zero. My sister is an authorized user of…read moremy account and went into the store to by my Father who is not doing very well. His phone was (key word was) on my account. His phone died and my sister went in to buy a phone for me as an authorized user. Well Alyssa at the store put the wrong address on the order and the phone is now lost in the bowels of the UPS hub in the area. I talked to Alyssa on the phone and she tried to tell me that my sister put the wrong address in. ARE YOU KIDDING ME!?!?!? My sister put the wrong address of the store that Alyssa is employed? Really! Any time I call the store they say there is no manager on duty and won't be there for some number of days. All this when you call to speak to a manger, no one picks up, and you call back and miraculously there is no manager. So what that means is there is no supervision and certainly ZERO accountability at this store and I'm learning also at AT&T corporate "customer service." Since the phone is in limbo, we just moved my Dad's phone to my sister's account, which is a different carrier. I will soon be behind them once this is resolved. Honest to God, I've not ever dealt with service this atrocious. Because of the lack of their accountability at the store, I've not talked to my 84 year father in some time. If you care about the people you call, and want a responsible sales person and company, stay away from Prime services AT&T stores.

My husband and I had an exceptional experience at ATT yesterday because of Denzel W. He was very…read moreknowledgeable, friendly, polite, and respectful. He patiently answered all of our questions and we ended up buying 2 new phones (iPhone Air)--not because he pressured us but because we needed them and he walked us through the type that would best suit our needs. Denzel is the best customer service we've had after being ATT customers for the past 20 years. If you need assistance, definitely ask for Denzel!

Great service from Shanelle, sorry not sure how her name is spelled,…read morebut she is fantastic! Very easy to work with and extremely knowledgeable. I was able to get all of my requests cared for in a timely manner. Thank you, Abbie

My parents signed a contract with them and within months the jacked up there monthly payment and…read moresaid it it was in the contract they can raise price at anytime. Which makes me wonder whats the point of having a contract with them if they won't lock in a price.

From the owner: AT&T, serving over 81 million wireless customersread more

AT&T is the worst phone and Internet carrier on the planet. Their customer service is nonexistent…read more I was in the store the other day to solve a problem and they told me to call customer service why they sat there with their feet up on the table watching TV., stay as far as way as you can they will rip you off over and over and over and they have the worst people you can possibly hire to talk on the phone !

Unlike the lady salesperson near Pembroke, Mr. Davon was savvy and knew what was wrong with my…read morefriend's Android phone, which he bought brand new last year at another AT&T store. He explained that Android phones are susceptible to malware, but explained how to get rid of intruder apps causing the problem. His help was more effective than what AT&T Technical Support provided my friend on Friday night. Let's face it, cybersecurity issues are now impacting the cell phone industry, and AT&T and other providers should have more technical savvy sales personnel like Mr. Davon handy. I wish this guy the best in any career he takes in the future. He is customer-service oriented, which is hard to find these days.

Att trade in program is a SCAM!!! Don't do it!!! I was promised $700 for my apple iPhone XS Max in…read moremint condition. Trade in took 3 months to complete and $700 ended up being divided in 30 months installments - $23 a month credit LMAO! What a joke!!! I got robbed.

Beware... Management and Sale Associates are crooks…read more Upgraded my wife's and my phone at the same location two different days and spoke with two different people each time. They will force you to add phone protection on your order to grow their attachment percentages and then tell you to call customer support to remove it. If you tell them you declined the protection due to going to add Apple Care, they say it's not possible and have to add it to the order or they will receive an error. Don't forget, when you make that call I remove the protection, you're on hold for 30-45 minutes before someone comes to the phone. To add to this, they then proceed to open your brand new phone and peel all stickers off. The issue with this is my wife decided she wanted a different color phone before even taking the phone out of the bag and they proceeded to tell me that they would charge me a $55 restocking fee. Well, so I don't have a disappointed wife for Christmas, I paid the restocking fee. Just sad. Please just go to Best Buy or Apple to purchase your new phone. Do not want anyone to have to go through this horrible process I went through.

Do not fall for AT&T's lies. They will NOT pay off your old phone, they do NOT have a better…read morecustomer service experience, you will NOT have improved service. Do your research first, talk to an AT&T customer. THEY LIE!!

I switched from Verizon in July. AT&Twas offering to pay off both our phones with up to 800 per…read morephone. Verizon took forever to send me detailed bills, which showed our payoff. Finally in October I received a debt card for 600. Leaving me 547. To pay off Verizon. I tried to speak to a representative because the second card never came. When I went to the page , it said our other phone, was expired. Verizon has our account in collections. So I have no way to recover any of my past info. I have attempted to call ATT, and there are no numbers that you can actually speak to a human. I would warn anyone considering switching to AT&T, DON'T!!!!! They are a rip off!

They Stole my trade in phone!! I have the warehouse receipt for a phone i turned in on a promotion…read moreand have never received the $700 credit for it. I have been paying on a $999 phone that was supposed to be covered by the promotion. I have made over 50 calls, opened 3 cases- that were closed wo notice. been to a corporate store, original store even had support talk to the store mananger and still 0 help! ATnT basically Stole my trade in phone and cheated me out of $700- How do I get this resolved! Manger said it would be resolved/ that was a year ago and O am still paying on the phone because they refuse to let me out of my contract! I am even willing to cut my losses if they unlock my phone so I can go back to Verizon!

I needed a new phone for my daughter since she lost hers. From the moment I spend inside I was very…read moresatisfied with their customer service. The sales person that helped us was extremely professional, knowledgeable and had a great attitude. The entire transition took less than 30 minutes. I was extremely satisfied with their service. I would definitely recommend this location if you have AT&T as a mobile service.

Jamar was great. I was asked if I could be helped as soon as I walked in the door. No wait time and…read moreit took less than 10 minutes. I had the easiest and most pleasant visit at this T-mobile location. They had me in and out of there in a jiffy. I was only getting my screen protector replaced. I will remember this location for future purchases and inquires. I just happened to be in the neighborhood.

Robert W. Took the time to figure out what the problem was with my phone. I had already talked to…read moreT-Mobile technician online and they were not able to fix it, but they did try hard. As a traveler from out of state, I had no internet or cellular data. I thought I might need a new phone. Robert was professional & Knowledgeable . I highly recommend T-Mobile overall and definitely recommend mobile phone expert: Robert W.!

Bring back MT,Pleasant store Hickory needs a AT&T store. I worked there for 4 years and that area…read moreof Chesapeake is very nice, I miss the those days.