Located inside they Lynnhaven mall in one of those annoying Kiosk. Yeah I say that because they are…read moreright in the middle of things and many of the vendors harass you. Well this one does not and is straight forward cell cases and repair. My daughter specifically needed an iPod 6 case. Not an easy task after the Apple store discontinued selling and Target had little selection. I should have probably checked Amazon but the little diva wanted one NOW! This store has been in there at least since the remodel, so up to a year. The Apple store referred us to them since they are not far from their door and they know that the chances are good they will have what we need. I was stunned to find no one manning the area. A vendor right beside us said that was unusual and he would be right back. After waiting up to 5 minutes someone did appear and was unapologetic which ticked me off. After discussing our needs he showed my daughter what they had. There was a decent selection which gets them a bump in my book. He even took them out to inspect closer and at the end she did purchase one. The prices are all higher than what you would probably find any where else, so if your in need last second go for it. However, I really don't recommend unless you have tried other places. They also do repairs if that is something that your looking for. Smooth checkout of our product. Really a 2.5, but will round up because my daughter was happy.

CELLAIRIS On September 15th 2018 at 18:08 I went into the…read moreCellairis in Lynnhaven Mall and had my phone's screen repaired. My phone was in working order with no scratches or blemishes. After receiving my new screen for my cell phone I realized that the screen was not OEM and purple wavy distortions but this did not seem to affect to the screen. I went on my merry way and not even a day later I when I was on my phone I literally watched the screen crack. I thought that this was strange so I called the store seeking some resolution. The Owner of the kiosk was very rude and explained how he could do nothing. He explained how they would cover anything not working but not cracks. After more conversation, he said that he would install a new screen free of charge (est. $50) if I bought a new screen (est. $230). I was not happy with this so I asked for a corporate number to which he only replied that he was the boss. I did find that there was a corporate number and filed a request with them on September 17th. I was informed that they would get back to my request in 24-48 hours. It actually took 3 days to respond but that wasn't a big deal, however, during this time my phone completely stopped working out of the blue. I notified Cierra, the person who was working on my request, about the new development. I mentioned to Cierra that my phone also had gauge marks on the phone from where metal tools were used to remove the screen (industry standard is to use plastic tools). She asked me to send the pictures in so I complied. Little did I know that these pictures were used to say that the gouge marks would not cause the screen damage or the phone not to work. Cierra closed my request and explained how the owner would only cover 15% of the installation and she cited how this is a store issue and not the company's issue. As of right now, the screen is cracked, there is something rattling around my phone, and the phone will no longer power up. Do not got to the one in Lynnhaven mall.

I've been to this location many times and have never felt like a number. Everyone has been very…read moreknowledgeable. The faces of those helping me were different each time, so it's likely not a customer service fluke. Like most franchised Verizon stores, there is a good selection of the latest and greatest phones and accessories. Save yourself some time by going to the verizonwireless.com website to determine which wireless plan may work best for you. Honestly, it's nice just to be able to walk into the store, tell the person what you're looking for, and having them tell you the best plan for your needs.

I went into the store for assistance with Apple Account password reset. The guy that assisted us…read moreover a week ago, TJ was extremely helpful, exceptionally knowledgeable about the Apple product. He did everything within his power to help with a password reset process. We left that day without total resolve but was able to get a call with Apple Support representatives several days later after making an appointment for a callback. The Apple Support representative, Nadine was very helpful, she was able to provide us with the information and details that were needed to get the password problem resolved once and for all. Tomorrow will tell the story! I was unaware that the Apple Store provided the same service and that they also could have been helpful with promos.

This location has lots of friendly employees that are happy & ready to help! I've also experienced…read moregreat customer service at this location. Given that MacArthur location is closed, it's helpful to schedule an appointment if you are afraid of wait times. We love to explore all the latest gadgets & test the camera features lol

I deal with this location because of how friendly the associates are…read more They get you checked in and get to you as quickly as possible. If it's really busy don't expect to get out of there too quickly. I For the most part it's always a pleasure to have such good service!

So I stopped by for my T-Mobile Tuesday gift. There's a really long line! Why? This guy made…read moreeverybody sign in, wait in the queue just for all of us to get our free t-mobile gift! That's ridiculous! I don't want to stand there and talk about stuff. I usually walk in, show the app and while we're getting the stuff, they're really cool and kind of talk to you about some deals. Way better than making this some stupid formal wait in line nonsense! People were livid! It waste a lot of time and is totally unnecessary.

Had a wonderful experience here. The back of my phone had cracked, and Kevin attempted to fix it,…read morebut was very honest and letting me know that when he fixed it, something went wrong in the phone no longer works. He then worked with me to get me a replacement phone as soon as possible at a reasonable price. Very honest and trustworthy young man.

The HDMI port on my son's PS5 was going in and out then completely stopped working, which I…read morewitnessed. That same evening, my son took the console here to get the port replaced after getting a quote over the phone. The next day, they called to say 6 pads on the motherboard were missing so it would be $100 more to repair and take another week. It seems more likely for 6 pads to come off during a repair attempt and not while playing a game, but they claimed it was like that when they opened it. Feel free to Google how this usually happens, especially with not one, but six pads.

This place is FANTASTIC. Hunter was absolutely the best manager I have encountered in the last…read moreseveral years ANYWHERE. In a time where customer service is truly non-existent anymore, Hunter knocked it out of the park, his patience, intelligence and humor made the painful, 4+ hour process, unbelievably smooth. We won't go anywhere else, and we're WAY happy with our decision choosing Verizon. Thanks Hunter and Taylor :) P.S. You still have the best retail store flooring I've ever seen. Brian & Kim

Best customer service I've ever received at a Verizon store! Ray Seth was the absolute best. He…read moremade sure my partner and I got what we truly wanted and needed. He explained all promotions and went into detail what each item that will be charged on each of our accounts. Even when we ran into hiccups, he took the time to have us come back into the store and sit down with us while we resolved any issues and concerns. Highly recommend coming into this location and seeing him directly for any concerns.

Way better experience here than any Norfolk GameStop, I live in Norfolk but I would much rather…read moredrive out here. This is my prefer go to GameStop and I love the staff here, very knowledgeable and professional!!!!

Entertainment is a way to put it mildly??? With various selections of games for every kind of game…read moreconsole that you could have, the choices would seem easy. But when In doubt the associates here at game stop are very knowledgable about everything in the store. From new to used games so that your pockets won't feel it to much !!! Also accessories and toy figures are available. So have fun and skies the limit .......

Great work and fast, dropped my wife's phone off at lunch and was done i a few hours before i got…read moreoff work, will be back again

Put your iPhone in a water proof pouch at the beach, don't believe it will always be waterproof. My…read morewent underwater for a few seconds on vacation and then screen played dead. Got it to this shop for a screen replacement. Friendly staff and good communications. Luckily it was just a shorted out screen, iPhone wasn't flooded inside.

I do not recommend signing a contract with geek squad if you don't want to be a member for the rest…read moreof your life and beyond!! I've been trying for 2 months to get my 92 year old father out from under his contract. He's in memory care and barely knows how to turn on his TV!! I've my power of attorney several times and they just keep coming up with excuses as to why they can't cancel!! It's infuriating!!

Terrible service. Terrible installers. They kept not delivering a service we paid for. Kept…read moretelling their boss they called us and never got answers. That was a total lie. The store itself never has any problems reaching us. I would never recommend or use those unprofessional people ever.