I have been a patient of Sara Cole for about 2 yrs. I would give HER a 5 star rating, but as of the last few weeks, I am so upset. Her husband, Doug, has been receiving and returning phone calls and messages. He has been very rude, short and condescending to me. I called several weeks ago to make an appt. I was feeling depressed, having sweats plus other thyroid issues. I also was crying a lot over nothing. When I called, her husband said he could fax the tests needed to Quest and asked me if I had their number-I said no, could he not do it-I assumed the office would have the lab number. He said he'd try to do it but they were really busy, so I just called Quest, got the number and called him and gave it to him. He thanked me. That was last week. When I got my med. last month, the pharmacist (Kroger) said he didn't have it and when he looked it up on his computer, it said the facility was not making it at this point. After calling another Kroger pharmacy, the had enough for me to have 30 pills. So when I tried to get it refilled THIS month-yesterday- the pharmacist said they were having the same problem. I called Sara's office and left a VM regarding what I had been told. This AM, Doug, her husband, called me and said I was the only one having an issue with this and all of their other clients were able to get it. He said he thought I wanted special treatment from them because no one else had this problem. Then he brought up the aforementioned situation with Quest's phone no. (Which I DID get and called him and gave it to him). I then called Walgreens. The pharmacist told me the same thing as Kroger. He had some for right now, but he didn't know if he would be able to get anymore as his computer message was the same-they were not making this particular drug now. I don't think "Doug" should be dealing with the public. He is not empathetic and as I said before, very rude to me. He acted as though it was MY fault the drug was not available and that I was the only one who couldn't get it. It will probably be happening more in the future as some pharmacies have some on hand ,but don't know when they can get more when their current supply is gone. I have never had a doctor's office talk to me like that-I think he should not be there anymore. I know I won't be. I would NOT recommend this place to anyone as long as Doug is there. I feel he owes me an apology, but I won't be going back. He's a real jerk!!!!!!!! read more