I have had both great and terrible experiences with both clinicians and office support staff. I am…read morehappy with my current PCP at Clinical Associates. However, I felt traumatized by my treatment by a previous PCP there, her medical assistant and the office staff. All seemed careless, marginally competent at best and indifferent to whether I lived or died if it required any time, attention or effort on their part. It did not appear to be anything personal. The whole experience felt totally impersonal. This was the Woodholme office, which seems horribly poorly managed with zero quality control standards. No one ever answers the phone. You have to leave a message. Maybe they call you back within 24 hours, maybe they don't. I don't think I ever got any response to any messages sent through the patient portal to my previous PCP. I once had a telehealth appointment scheduled with her, used the link the office sent me and waited about 45 minutes without her showing up. Tried calling the office. No one answered, as usual. No one responded to my voicemail. She finally called me several hours later and claimed the staff had some problem processing my insurance. God forbid they treat me without making sure the insurance claim went through. Nevermind that my insurance hadn't changed since my previous visit and no one else has ever mentioned having this problem. I was very confused, frustrated and disappointed by the process and the lack of respect it displayed for me as a patient, especially since no one called to let me know what was going on or to check whether I could be available later. I got a perfunctory apology and the sense that my PCP did not think this was any big deal. Just one bad experience among several over a couple of years before I fired her. Should have done it sooner. Until recently, I also had a specialist at the Woodholme office, but she left the practice and wasn't allowed to tell her patients where she was going. She referred me to a colleague, which would have been fine EXCEPT when I tried in March to make a follow-up appointment, no one was available until November! Unacceptable when I'm trying to manage a serious medical condition, had just recently been put on a new medication, and had some concerns I felt needed monitoring. Fortunately, I was able to get an appointment with a few weeks with a specialist at a different practice. I used to have a fantastic PCP and eye doctor with Clinical Associates, but both retired several years ago. Since then, things seem to have gone extremely downhill. I am giving them two stars only because I like my current PCP so much. She is in the Reisterstown office, where a real person answers the phone most of the time, voicemail messages are returned the same day and my messages through the patient portal are promptly addressed. Based on my experience, I would give the Reisterstown office four stars (have had some isolated issues with one very unprofessional staff person there or else it would be five stars) and the Woodholme office zero stars.

Dr. Loeb is wonderful. She's a great listener, and I can't stress enough how important that is in a…read morepractitioner. She's empathetic, encouraging and has a killer sense of humor. Not to mention how great her care is!

Came here with a loved one for them to get an outpatient procedure done. We pulled up to the…read morehospital's entrance and chose the valet parking option, which is $10 with validation from the department you are going to ($30 without validation). The valet attendant, Sherrill, was very pleasant in handling our valet request and wished us a safe visit. We walked in the main entrance,turned left and went up a slight ramp, to the Information desk and were greeted by a pleasant lady who provided us wristbands to go to the floor where the procedure would be done. Once we got to the department, we were checked in and given the discounted parking validation ticket to retrieve our car after our visit. We were called for the procedure within 10 minutes after the appointment time and greeted by a pleasant staff person, who led us to the procedure room. The type of care that was provided was satisfactory and made us feel "seen". The care quality was good as well during every step pre- and post- procedure. All in all, a nice pleasant experience at this hospital, if your insurance covers procedures at this hospital.

I cannot say enough good things about Mercy Hospital. From the moment I arrived, the staff were…read moreamazing--helpful, kind, and always ready with clear information. Anytime I had a question, I received an answer right away, which gave me so much peace of mind. On my first night I was in a lot of pain (1-10 was a 13 and the second night it was a 10, the team took care of it immediately. Their quick response and compassion made such a difference. They explained everything that was happening with my care in the room. The professionalism, attentiveness, and kindness of everyone I encountered truly stood out. Mercy Hospital made me feel supported and cared for every step of the way, and I'm deeply grateful for the outstanding care I am receiving.

I had an excellent experience at Towson Surgical Center! I was receiving a cosmetic procedure and…read morewasn't bothered by any snafus with my insurance and I'd paid the center facility fee at least a week in advance. Thus, when I arrived, I merely had to sign in and fill out a few forms. I had not one, not two, but three belly laughs with the woman who checked me in. Everyone I encountered at Towson Surgical Center was very nice and helpful. I felt very well taken care of when I was here and though I don't intend to have more surgeries, especially elective ones, I wouldn't mind returning here! Excellent visit start to finish.

What a wonderfully professional and caring place this is. I have been to this center several times…read morebefore for various outpatient procedures. I always appreciated the efficiency, professionalism and friendliness of the staff. Today, I had a procedure and came to the center. Problem was, I assumed the procedure was there and it was not. I left the correspondence at home, but the wonderful receptionist managed to contact my doc when I couldn't and sent me to the right place. So grateful. She went beyond the call of duty to help me. Great place

Hands on Therapy has been a Blessing to me. Everyone here been so Helpful and Patient. I…read moreappreciate everyone's help in helping me back to 100 per cent. I will always give this Therapy 5 Stars. Thank you again to everyone who helped in my journey. MW

They are a therapy place They don't answer the phone…read more I called because my wrist were killing me Very hard to drive The called 3 days later to tell me I owe them 65.00 No empathy Canceled

Nina Cooper, DPT, provided me with the best possible care. I came to this practice with a…read morefull-thickness rotator cuff tear, very limited use of my arm, and a 9 out of 10 level of pain. I was discharged today with excellent mobility and a 0 out of 10 level of pain. Without Nina's expertise, my options were ongoing medication and a possible shoulder replacement. I am a senior and beyond grateful to be able to live comfortably and independently for the forseeable future. The entire staff at the Roland Park location is accommodating and very caring. If you are in need of treatment, Physical Therapy First should be at the top of your list.

My son was seen there in September of 2025 in the Roland Park office and many of the days he only…read moresaw a student and very little supervision from the actual PT.

I was referred here after being in a car accident in oct 25 where someone t-boned me in an…read moreintersection in west baltimore and drove off. This location was very convenient literally down the street from me. The staff was very nice with assisting me with my pain management and therapy, along with giving me tips and advise on different pain management technics and daily exercises that i can do to elevated pain in the future.

2022 was the year from hell. On top of many other terrible things that happened, I wound up w two…read moreherniated discs in late October. The nerves were compressed and causing terrible pain in my right leg from groin to calf. I couldn't walk, sit, or stand for any length of time, and shots in my spine did not really help. My Dr wrote me a referral for physical therapy, starting 2x a week for six weeks. My first visit was Dec 2, and I had no idea how the various exercises were going to help me. I kept a positive attitude and an open mind, and sure enough, I am now almost back to normal. Ryan, Ally and Ann were so kind and supportive. I cannot recommend ATI (and specifically this location) enough. Thanks so much for getting me back on the road to recovery!