I'll keep this review updated as my project progresses, and I'll gladly raise the rating if things…read moreresolve well. I hired this company (working with Daniel and Carrie) for a full exterior siding and gutter project. I paid the agreed-upon 50% down payment in full, and the trouble since then has been communication and scheduling. I've had two start dates come and go with no work begun, and several phone calls over multiple days go unreturned after being told I'd hear back the same day. To be fair: the work hasn't started, so this isn't a comment on their craftsmanship, and I'm still hoping to get it back on track. My main caution to others is about the money side. Get a written contract with a firm start date and a payment schedule tied to completed work before you pay anything. And be very careful about large deposits sent by Zelle or Cash App -- those transfer instantly and can't be reversed, so you have almost no protection if the work never begins. If this gets resolved and the job gets done well, I'll come back and update this to say so.

If I could rate this business a zero I would. I first gave them a five star review. Since then they…read morehave been nothing but irresponsible and negligent workers. This company has left me in an unsafe situation due to incompetence and incomplete work. They have been missing in action for over a week without any communication. Also I should have known when they use several different company names that wasn't a good sign. And the worst part is I paid them to start the next project. The bottom line is PLEASE DISREGARD THE PREVIOUS 5 STAR RATING I GAVE THIS COMPANY. And just for the record they also go by the name of D & B Home Improvement.

Earlier today, Luke came to inspect our chimney. Before he came, he texted me his arrival time to…read moreconfirm our meeting. He offered to remove his boots as he went to investigate our leaking issues surrounding our chimney. He took thorough pictures and notes on the issues and encouraged me to reach out to the roofers we used over the summer. Just after he left, Luke sent me a quote including his detailed recommendations and pictures/video/observations. I felt respected, heard, and he not only quoted me, but offered to help me navigate next steps with the roofers who need to fix said problems. Because of his professionalism and kindness, I would absolutely recommend him to others and will keep this company in mind for any other needs. If our roofers refuse to complete the job and repair said issues, we will absolutely use QF&CS. I wish I would've had them do this originally!

Received their coupon for a cleaning and they showed up and "inspected" the chimney with a camera…read moreand then within 15 monutes were telling me i needed to spend $12,000 - $15,000 to "reline" the chimneys. Charged $704 and no cleaning. I was suspicious so i called our builder who recommended another company. As the other reviews on this page note, i was told by the 2nd company there was no damage and no need for any relining. To add insult to inury they tried to tell me that "relining" isnt as good as replacing the "whole chimney" for $35,000. The 2nd company said that there was no need for any repair but if there were, a relining was about $1,600. This is fraud. And if they say we aren't listed as a customer as apparently they do, I will post the invoice and the charge. Beware.

I request a quote though Yelp and they responded right away…read more I called their office and the info provided was simple and clear (which means a lot to first timers). The service provided was great. Victor did a great job with my fireplace. The detailed report provided was very helpful. Humble Sweeps also answered all of my questions, which is highly appreciated. Great value. I am very satisfied with the service provided by Humble Sweeps.

I made the call to get an estimate, and while the person I talked to was super kind and…read moreknowledgeable, the pricing policy had me shaking my head. First, she needed all of my info before giving me a quote. Of course, when I insisted I just needed prices, she kindly moved on: There's a "service-call fee" of $312, after which they'll discuss pricing and then you get to decide what to do. Yikes! I pay you $312 just to find out what the real quote will be while you're standing in my driveway? This was obviously an easy decision. So far, only one of the three companies I've called for quotes has suggested a minimum service fee.

Options were presented clearly at initial consultation with no pressure to upgrade. Professional…read more workmanship on gas conversion and left the areas spotless. Reasonable price and pleasant experience. Definitely recommend!

North Shore Chimney and Fireplace exceeded expectations in all ways. When I first reached out to…read morethem, I was nervous: everyone with an older home hears horror stories about chimney repair. Barrett really surprised me when he told me that my chimney was in good order, and only a minor sweeping was necessary (I hadn't had it cleaned in 6 years). We then discussed our options for converting our fireplace from natural wood burning to gas, and it was surprisingly affordable. Even in the summers now, I'm starting my day with a little fire to join my coffee. Great decision on our part: North Shore Chimney and Fireplace provided great value and a great experience. Highly recommend!

They emailed me soon after my request. They were upfront in their email with information I needed…read moreto know. I responded, thanking them and looking forward to scheduling an onsite estimate. But they never called me to schedule an estimate. I understand they are busy, but after the informative email, I was looking forward to getting an actual estimate, and that never happened.

Great service! Our home had a crumbling chimney, after getting an estimate and sending a deposit, I…read moregot a call that they were able to come and fix it much earlier than expected, despite the fact that they had not received the deposit yet. Polite, quick, and neat. Chimney looks great!