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    Universal Masonry

    4.0 (2 reviews)
    Closed 7:00 am - 1:00 pm

    Services - Universal Masonry

    Masonry/concrete removal

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    4 years ago

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    9 years ago

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    Steve's Masonry Repair - Broken stone base

    Steve's Masonry Repair

    (15 reviews)

    Clayton Crest

    I contracted Steve's Masonry Repair LLC to tuck point an 80yr old chimney with decaying mortor. I…read moreasked for the old mortar to be removed and new mortar be placed (tuck point). Steve quoted $1,000. His crew showed up and barely ground out the old mortar (going only a 1/2 inch deep before coating the seams with new mortar). I climbed on the roof and noted the shotty work. I called and texted Steve to discuss. He himself said mortar should be no less than 3/4" to 1". FYI, web says 2 to 3 times the width of a joint. Then Steve scolded his staff for telling me that they only did 1/2" (see photo of receipt). Steve was more upset that I knew the truth about the work they completed then he was about rectifying the job. He wanted me to call Champion (another local biz to confirm his story - i certainly wouldn't trust them either). He refused to adjust the bill and threatened to pull his team without them finishing. Don't trust this company! His team was also very condescending. I am very knowledgeable about construction. They lied to my face and were quite smug while doing so.

    Ultimately decided to go with another masonry. Way too eager for the work. (And I had other…read moreconsults lined up as well, thankfully.) But Steve had called really late one night to ask why I hadn't hired him yet & asked if I had went with someone else because they were cheaper. I replied yes & even wanted to know who. Steve had added all of these requests onto the quote that I knew were not yet needed & were confirmed by two other masonry's! I get trying to upsell, but don't add things to the quote a customer actually doesn't need right at that moment if that's not what they're asking for! Bring it to their attention & let them know it's something that needs to be watched & eventually addressed, but not at this time. And give the quote for what 'is' needed instead of trying to scam them out of more money for whatever reason you may have; no moral, no values, need the work/money, etc.!?! The masonrys that I had come look over my place, I questioned them re: all these additionals & said 'both' companies were so honest & said the 'exact same things'; "the majority I didn't need & the rest could just be watched & done if/when the problem ever gets worse"! The one I ultimately chose for various reasons, went above and beyond what they were hired to do & my home looks beautiful again! So the moral of the story is, please get multiple quotes from companies, no matter how small of businesses you are choosing to go with! It's worth it in the end...!

    U S Waterproofing & Foundation Repair - us waterproofing.com

    U S Waterproofing & Foundation Repair

    (252 reviews)

    I am incredibly impressed with the team that completed the work to waterproof our basement. From…read morethe moment they arrived, they have been exceptionally professional, courteous, and hardworking. It is evident that they are highly knowledgeable and experienced, and watching their progress has only reinforced that impression. I also have to mention how pleasantly surprised I have been by the care they have taken throughout the process. Given the nature of the work, I expected there would be a high level of disruption or mess, but the work area has remained remarkably clean and organized. The craftsmanship and attention to detail are outstanding, and the work looks beautiful. We are so grateful that we were referred to US Waterproofing. I keep finding myself commenting on how impressed I am with the quality of the work and how happy I am that we chose your company for this project.

    I wish I did my due diligence into their reputation prior to hiring them to fix the basement leak…read more They came out 3 years ago, "fixed" it and gave a 10 year warranty. Fast forward to this spring.. basement leaks. They send out someone to see if this is a warranty issue and reluctantly agree to fix it under warrantly. Two moths later, they come out, I wasn't home at the time, and they leave after completing only half of the repair. I call them, they come a month later and complete only half of the half of the repair. So ridiculous. I calls them again, and their warranty departments is no longer taking calls or answering messages. I hope this company goes out of business soon.

    Universal Masonry - masonry_concrete - Updated September 2026

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