Robert and his son Nick were awesome to deal with. They were the first to respond when I posted the…read moreneed for service and came the next day on a weekend. My Pellet stove was 25yrs old or so and I felt like Robert took the time to give me good advice regarding whether to try and repair it or purchase a new one. They were responsive when I asked questions while shopping for new ones and gave good feedback. I decided to purchase a new one. He and his son installed it on a Sunday (which was when I was available), really took care to be neat and clean in my house by putting down drop cloths and cleaning up very well. They took the time to walk me through how the new one works and hauled off the old one to dispose of. The pricing was very reasonable to me for the service I received

The only reason I gave him one star is, they won't let you give them none. They came out and put a…read morefan motor in and a remote charged me $500. The remote was used and didn't work. The fan motor was the wrong one and didn't circulate air. I finally gave up and called someone else nothing they did was right or worked. Be warned don't use these guys.

Living out in Cordes Lakes can sometimes make it tough to find a service provider who will drive…read moreall the way out here. Therefore, I was really happy when Dave agreed to make the trip. He fixed a gas leak on out gas fireplace and had it up and running within an hour. He also showed me how the wall thermostat for the fireplace worked. He took exceptional care to ensure our tile floor was spotless before wrapping up. The floor is old and not exactly pristine but Dave took care to clean it as if it was brand new. Fast, reliable service and a fair price. We will definitely recommend Dave's work to our neighbors and we will call him again for any fireplace service we may need. Thanks Dave!

We were very impressed with Dave's servicing of our Lennox propane fireplace. Not only did he come…read moreup to Crown King, AZ. to service it but he totally cleaned and rebuilt our whole unit. Then he installed a thermostat that really works. The company that sold us the unit wouldn't even return our calls. We recommend him highly and give Dave a 5 star rating. Thanks for the great job Dave. Gregor & Aim

Amazing experience. Honest: small family local business: most important knowledgeable and excellent…read morein the work they perform!

Inspected my project they made recommendations they were very knowledgeable and professional had…read moregood communication with James very satisfied with their upfront explanations for project

Desert Custom Fireplace and Door came to my house today to fixed fireplace…read more It seem that the door was loose and that is the reason the fireplace was not working. I have previously given a bad review because, I was left without a fireplace for Christmas. I am happy now. The service was done and the issue has been resolved. Sincverely, Janethe Hesterman-Fountain Hills, AZ

Robert and his son recently installed a new fireplace door, painted the fireplace interior, and did…read morea very complete cleaning of the flume. They arrived on time and were engaging, provided a quality product at a fair price, and left no mess. We'll definitely recommend them!

We purchased our Prescott Valley home from the orginal owner 23 years ago who had a wood buring…read morefireplace installed when the home was buit in 1991. We decided to have Builders Wholesale perform the conversion to a gas insert. From start to finish Builders was there for us. Tyler and Chris accuretly meausered and discussed insert options with us. Their showroom was well stocked with many fully functional insert units that we could "test drive" the unit we selected. Builders installation crew of Dan and Chad are true professionals and did an outstanding job. Why anyone would decide to contract with another supplier is beyond me. Thanks to all at Builders Wholesale!

Gasket has fallen off Vermont Castings Wood Stove 11 months after installation. Apparently this is…read morea wear item and not covered under warranty. I expressed my concern about carbon monoxide poisoning and was asked by their staff if I have a carbon monoxide detector which of course I do, however, I would feel safer having a stove that doesn't pump carbon monoxide into my home. I feel this shouldn't be a concern with a relatively new stove installed by their company. We have only used the stove for 4 months during the winter. Builders Wholesale says it will cost me a service charge to send out a technician or if I purchase a gasket and glue from their business myself it will be $50 ++ to replace short amount of gasket and adhesive!! Please be aware of the Vermont Castings wood stove "Dauntless " poor quality before purchasing. In addition all of the handles on the stove repeatedly loosen up and have to be tightened on a regular basis. Stove cost us $8,200 for unit, chimney, and installation . We never questioned the price or tried to get a deal. I feel it's sad that Builders Wholesale can't even give us a little bit of glue and new gasket seal so we can repair it ourselves. They were very friendly during the purchase but not so much when asking about a warranty. Very disappointing.

We hired Eric & Sons to install a gas fireplace and it looks beautiful. The customer service was…read moregreat. Everyone that worked on the job was professional. The price was fair and the product amazing. We highly recommend this company.

Professional, showed up on time, very thorough, spent extra time cleaning. Excellent service.read more

We waited two months for an online company to send us a stove with multiple shipping dates - it…read morenever happened. We went to Aspen Fireplace and Stone in Flagstaff and had a fireplace in a few days! They are AWESOME!! We had a great experience. HIGHLY RECOMMEND!

Aspen Fireplace did an amazing job with my fireplace remodel. I had a corner gas stove and they…read moreremoved that to build a totally new corner fireplace with stone and gorgeous wood mantle and hearth. Chris was great to work with throughout the design and the wood hearth was his idea and I LOVE that touch. Kevin and Dan did the actual building and install and were great to work with and did an amazing job. I'm so happy and would recommend Aspen Fireplace to anyone!!!

Tried to schedule through Yelp ... they don't do it that way.Wanted photos and a phone call to…read moredecide whether or not they even wanted the basic fireplace service job. That's their right as business owners, but it also sounds like the cart intends to drive the horse ... and if they don't want my money, I am content not to give it to them.

Came on time. Very courteous. Had to order part for fireplace repair. Got part quickly and returned…read moreto complete repair. Fireplace cleaned and working great. Repair crew were very clean and left no mess. Highly recommend!