I recently picked up my vehicle from Sturbridge Auto Collision and had a very disappointing…read moreexperience. After getting my car back, I found that my center console had been gone through and items were missing, including a full cup of change (mostly quarters) and a pair of sunglasses. This was not the condition of my vehicle when I dropped it off. When I tried to address the issue, I had to call multiple times and leave several messages before getting a response. It took repeated attempts to reach the owner. When I finally did, I was told there was no reason for anyone to access the center console and that their employees would not do such a thing. Rather than showing concern or willingness to look into what happened, the response felt dismissive and unsympathetic. I was also told the paperwork I signed protects them from any responsibility for missing items, while they denied any involvement and said they had photos showing the car, including the center console, untouched, even though they also stated there would be no reason for anyone to go into it. What was most frustrating was the lack of communication, lack of urgency in returning calls, and lack of empathy or effort to investigate the situation in a meaningful way. Unfortunately, my insurance required me to use an in-network repair facility, so I had little choice but to use this shop. Based on my experience, I would think twice before leaving your vehicle in their care. Fortunately, I had already removed most of my belongings.

I cannot say enough about the professionalism and attention to detail provided by the entire staff!…read moreI came in with a very unique automotive problem.They took care of it as soon as possible with amazing results. I would highly recommend bringing any automotive issues to this team!! Thanks again Dr. Eric!!

Have brought 2 cars for Ceramic coating, one 20 year old Porsche for protective film and paint…read morecorrection (level 2). Easy, straight forward team to work with, along with fair (not highest or lowest) level of pricing. They always appear to be staffed well in a industry where finding help that "stays" is difficult. Indicative of treating their staff well. Highly recommend

My car's interior needed a deep cleaning. I hesitated taking it anywhere due to embarrassment. A…read morerelative gave me a gift card for Brightshine Auto Spa; and after 1.5 years, I finally called for an appointment. The car that was returned to me looked 'brand new'! Stains on the fabric seats were 'gone'! I don't know what they used, but even a week later, they still feel soft! The carpet, which was full of debris in the smallest crevices, was immaculate! The back, which housed everything including Labradors, was back to its original shape! The center console, gear shift, dashboard, and doors, all an utter mess, were absolutely pristine! Finally, I cannot say enough about Mitchell! He was friendly, helpful, and extremely professional. After praising this accomplishment, he mentioned it was a 'team effort' to restore the vehicles! I've already scheduled an exterior cleaning and am looking forward to it! This was an amazing experience, worth every penny!

Bruno was at our home all day! Did 3 vehicles impeccably and was polite and professional…read more Highly recommend and will definitely use them again

Luana did a fantastic job on my Subaru. It's so convenient that they come to you. And to be honest,…read moremy car looks like it did when I drove it out of the dealership 2 years ago. One thing I appreciate is that the smell of the cleaning products isn't too strong. Smells clean, but not overwhelming. In addition, she was able to accommodate my request to keep the soap off my Landlord's driveway/away from his plants, which I was concerned about. I honestly still can't believe how good it looks. I will be a returning customer for sure!

They did great job moving a very heavy bed frame across a small space. They charge very reasonably…read morecompared to to their competitors.

Fast response with a quote and the most competitive pricing for junk removal from my home. Able to…read morework around my schedule and came right when they said they would. Able to remove everything very efficiently and at the rate quoted.

I have used Hillside for many years. They even know me by name. They always go a Great job and i…read morewould recommend them to anybody

The shop did a very good job at painting the car. They remove weatherstripping, sand everything…read moredown well, and put a coat of paint on that rival's the factory job. I have been told by many that the paint looks phenomenal. Overall I am happy with this shop and would probably use them again. There was a small bump in the road where I got the call to pickup and noticed a problem, however once I mentioned this they offered to make it right at no additional charge. There was no hassle or need for me to ask more than once to make the job right.