Tom and his team were amazing to deal with! Made the whole repair process seamless and stress free…read more Despite my vehicle being there through Christmas and New Year's, it was still done within a reasonable time. And when I picked it up, it was washed and vacuumed, windows and interior cleaned. Highly recommend

2018 Update--- It looks like a recent customer had a…read moresimilar experience as I did, so I changed my rating from a 2 to a 1 because they don't seem to have improved. I also spoke with a few others who had work done in the past 3 years and it's disappointing. --- I recently brought my 2014 Civic here for repairs after my parked car was hit. I really don't like to post a negative review of a small business, but my experience was such that I feel compelled to say something. At the very least maybe management will see and make some improvements going forward. When I picked up my car I found the front tire had what looked like paint from the job, and the spacing between my front bumper and the body of the car was the same as when I brought it in, that is to say, it was still separated (1/4 inch) from the accident damage. I was notified at closing before the weekend that my car was completed. Unfortunately I couldn't pick it up for another 4 days because of Labor Day weekend. And I couldn't pick it up after they closed because my car was still on the lift, which seemed odd to me. 4 days later I picked it up and it looked only partially completed. So arrangements had to be made to bring it back, and at that point there was no apology or strong desire to make things right. If anything my complaint seemed to inconvenience the person I spoke with over the phone. Two days later I picked it up and I will give credit that there was some sense of an acknowledgment that it wasn't done right the first time. Nevertheless, it still wasn't fixed 100% as I was told the bumper would need to be replaced to get it to 100%. I was also told that it was unlikely insurance would pay for an OEM bumper, though when I talked to my insurance company they said an OEM part would be approved as long as the appraiser decided it was necessary. What should have happened is the appraiser should have been called when it was discovered that the bumper wasn't able to be secured properly. At this point I am choosing to live with the gap because my alternative is to start the whole process over with Kearns. I can't take it somewhere else because insurance only pays for a job once. But I think the goal should not have been to mostly fix the car, or the get it to a point where the customer can learn to live with it. The goal should be to fix it 100%, especially where the car is only a few years old. I'm disappointed with the experience and the result. 2 stars for the fact that the side view mirror and the body paint were done right, minus the overspray on the tires that I still haven't been able to completely clean off. But I wish I took my car somewhere else and felt like customer satisfaction and quality work was a higher priority. I would have driven much farther to get those things.

This is the second time I've taken my car to JK Auto. I can not speak highly enough of this…read morebusiness! They go out of their way to take care of everything. They have taken me right away and I could not be happier with their service! Do yourself a favor and go there if you need bodywork or any auto service needed.

I have been a customer of JK Auto for the last 10 years and I continue to be entirely impressed…read morewith their quality of work, efficiency, and customer service. Never once have I felt taken advantage of, and as a woman I can attest that too many shops will try and screw you over a dollar. The owners are fabulous people, and this shop does great work! Oil changes, trouble under the hood, body damage? - they will take care of you and at a fair price.

Colette motors has become my go to shop in Grafton. After having work done at a manufacturer…read moreauthorized shop previously and was not happy with the work I went to Collette motors for the next incident. They are a preferred shop for my insurance so I decided to try them out. From the moment I walked through the door Jim was kind and listened to my concerns. He worked with my insurance company to make sure the correct repair was covered. Collette motors followed up to make sure I was satisfied. My next repair will be with Jim and Collette Motors.

Fantastic customer service. Brought in for an accident repair. They did an amazing job, it doesn't…read moreeven look like anything happened! Jim got back to me immediately after my first call, and stayed in contact throughout the process. Pick up and delivery, easy and efficient. And also, they are approachable, easy going! HIGHLY RECOMMEND!!!

Got a flat tire and looked up tire centers and saw Harbro as a great rated shop. As my car was…read moretowed there after hours I just so happen to run Into Tim who started the company and now is run by his sons. He was literally one of the nicest people we have met. He made sure we were ok, almost offered to open his shop and give us a rental as we live in Cambridge! But the uber was almost there. Tammy in the office was so nice and professional and even fixed our car in less than a day. She was very accommodating and we were just so happy with the service and attention. We will be coming back for all of our tire and auto needs as service like his is hard to find! Thank you again Harbro team!

Another great experience with them. Called about my car stalling on the highway. At does they…read morecouldn't take me for 5 days (which is still earlier than most places could've) but were able to work things out to get me into a rental the next day and took a look at my car after only 2 days and then had it fixed the next day. Appreciate how fast they were with the diagnostic, the fix, and finding time in the schedule to look at my car and get me into a rental.

These guys epitomize top-notch service in body repairs. Not only did they help me with the claims…read moreprocess, they fixed my car right and wicked fast! I hope I don't have another accident anytime soon, but if I do, I'm getting it fixed at Central!

This place is the best body shop around, we have been here multiple times and they treat you like…read morefriends. They remembered who we were and did what ever they could to accommodate us! They made sure things were done to make our lives better and not theirs. I would go back just for the customer service! The quality of the work however will blow you away. When they are done no one could tell that they had worked on your car. The repairs are flawless and hold up to the test of time. Don't waste your time with the others just go here!

I just moved to town and, unfortunately, got into a fender bender on my way home on my first day of…read morework. I don't know much about the area, but I ended up taking my vehicle here in a panic, after getting an estimate elsewhere, and after failing to pass state inspection because of the car's smashed front bumper. Everyone at WFM was immediately helpful. I just showed up (in a panic!) and a few folks came out to take a look at the damage to my front bumper/side door/hood/headlight and to talk me through their initial thoughts on repairs. They also cleaned up the bumper a little and made sure the sharp pieces where it had been smashed weren't exposed. They secured my loose headlight so it wouldn't fall off, until I could take it in for repairs. A couple days later, my partner dropped my car and estimate off at WFM while I was at work. When I picked it up 2.5 weeks later, it looked even better than when I first got it. The bumper, hood, door, and headlight were so meticulously repaired and detailed. Not only that, but the folks at Worcester Foreign Motors totally cleaned the outside and inside of my car as well, free of charge. This could not have been an easy task: the car had been a mess after moving all my stuff and two cats up the coast. It looks like a brand new car now. It was stressful to have the accident so soon after moving, but a blessing to find these folks. I highly recommend WFM to anyone, and I will be taking my car back there in the future.

I'd give no stars if I could. My car has been in this shop for two months, my insurance won't cover…read morea rental anymore, I'm stranded without a car, can't get to work, and they won't answer my calls. The owner has effectively stolen my car. And my insurance has already cut the check so now I have to sue for it back. I think the guy working the shop, Tommy, has a substance issue and has spent the check. I took another car in for a small issue and he basically kidnapped me to a bar - I was alone and afraid to say no to his insistence and put myself in any danger. This guy has serious issues. Do not take your car here and do not go to the shop alone if you're a woman.

Very helpful after losing my wheel lug nut locks. Ordered replacement in time to replace brakes…read moresame day and everything done and priced as estimated. Thank you!

John and his father operate the shop and I have come to place my trust in the great work they do…read more This is a repair shop that has a rare quality - honesty! I recommend my friends & family to go to Elm Park Auto.

If I could give them negative stars I would do that. I would highly recommend NEVER going to this…read moreshop for business. Their craftsmanship is terrible, and they do not stand behind their work. They cost us thousands and thousands of dollars taking on a repair for us that they said they could do but they hacked it up so bad that the truck has never been the same since we took it to them. And now they are deeming all the work to finish fixing it as not covered under their warranty, even though it was parts that they had to move and work on. We were fearful of voiding the warranty by going anywhere else, but finally took it to a trusted mechanic for a second opinion and they confirmed that Auto Go did not do quality work and left the truck in such a state that it continues to cause problems. Worst experience ever and I will tell anyone and everyone to NEVER use this shop.

Friendly and attentive family owned business for 40 yrs. Been bringing my cars there since I got…read moremy first car. Thourogh and honest hard working staff. Reasonable pricing.