The neighborhood itself is far from major roads and thus low crime and looks great from a distance…read more But look closer and you will see a board president who rates his own office staff as 5/5 on the Memorial Parkway Community Association Facebook page, another board member who runs the swimming team not allowing residents to use the pool during most of May, a tilted merry go round and squeaky swings at the brand new Cimarron recreation center playground, an $80,000 yearly street light budget and no plan to upgrade street lights to LED to kill that cost, and more. Worse, the board refuses to let residents vote on the HOA budget and loves sending violation notices such as "dirt on siding" on almost perfectly clean second floor roof siding that requires a $200+ pressure washing job to fix. There are also senior residents told to either move work/business trailers from their own driveways to public store parking lots because they look "like eyesores" and the current president as of this review regularly mocks residents saying they called the office to resolve issues as lazy and liars. As noted in another review, they also try and blame residents for debris on the street and other areas the residents do not even own. I would absolutely not recommend this neighborhood until it changes leadership.

The office staff is very helpful, and professional…read more I love spending time at the pool! They are beautiful, and clean. Its a great place to spend time with my family and kick back, relax while soaking up the sun.

Although we are new to using an outside source, the experience has been satisfactory thus far. Our…read morerep. Aquila was great. She answered her phone every time we called with a question and explained everything in detail. She was pleasant and courteous. She was patient during technical difficulties and very professional. The only thing I would change is to offer different times for the HOA Board website tutorials and webinars to be readily available any time or pre-recorded for people to use.

Delaney & Carmen, I just wanted to go on here and personally thank you for a wonderful experience…read moreliving here in your community. I very rarely get a chance to leave such kind words for property management but thank you for turning our three years here into such a positive experience. We loved your community you've watched over and have enjoyed all the perks that the neighborhood has offered! Have a wonderful rest of the year! It's been great living here! I hope my new HOA is as accommodating and communicative as y'all! Crest is lucky to have you both!

Jared quickly responded to my Project Request, he was the first realtor who contact me in a matter…read moreof minutes after posting the project in Yelp. Jared is very professional, fast to work with, proactive, and flexible. His advice on marketing strategies of the property was so effective that the house was only in the market for 4 days before it was taken. Jared provided effective support throughout the process and even follow up after the deal was settled.

Jared was an incredible asset in my recent home purchase. From discussing different parts of town…read morewhere I could look, to my budget, to needs and wants in my future home and everything in between. Jared was professional, knowledgeable and kept me in the loop every step of the way. I felt extremely comfortable and could rest easy at night knowing Jared was in charge of the process. Thank you for all of your help and hard work, my friend!

I am delighted to have received a prompt response to my request! It's approved and now I can move…read moreforward with replanting a tree in my front yard. I was anticipating a long wait to get approval, but I was wrong. This process went a lot smoother than I anticipated!

Update!!!! 10 days…read morelater I received 2 cards in the mail! Neither of them work!! On the phone with them and now they're telling me I got the wrong cards! Maam, I didn't send them to myself!

Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

John and his team have been great to work with. I have no complaints and truly appreciate their…read moreprofessionalism. I look forward to working with them again in the future. Five-star service all the way!

Heritage Grand at Cinco Ranch is the worst place to live…read more The HOA is supposed to take care of the sprinkler system and lawn care from the dues we pay but nothing is done unless we do it ourselves. Also the HOA is responsible for the home security system but no one uses it because they will not provide us with our proper code. Also as far as security goes, the front gate has been broken for months. And the due go up $50 every year. If we want to use the gym, we have to pay for a gym card. If we want to eat in the diner, we have to pay huge fees and the food is horrible. If we want to join in the garage sale we have to pay extra. Everything costs Extra. The staff is discourteous and rude and gives false information. They are supposed to paint every nine years. This does not happen. Nothing gets done as promised.

I hired Rainy Irrigation and would not recommend their services to anyone! My Biggest Concern was…read moreignored. I asked them to take care not to cut my INTERNET fiber and was promised that they would lift the fiber out of the ground. "Don't worry!" Prospero promised we will take care of it. Not 5 minutes later they cut the fiber and no attempt that I could see was made to move the cable. started digging and cut the fiber in multiple places. I work from home. Thankfully I have a hotspot and was able to at least get some work done. DON'T HIRE this company!

Called and considered using for what was a straightforward small repair job of repairing a leaking…read moresprinkler head and advising on cost of replacing a 20 ft section of drip pipe with plastic and possibly 2 sprinkler heads. Decided not to use when advised of the $125 callout charge even though it would be applied to the work if carried out. Would suggest they rethink their mandatory call out charge policy.

I've been with Poolwerx for over a year now, and I've had the best experience. When I first became…read morea pool owner, I had to learn how to take care of it properly. That's when I met Sam--he really took the time to make sure I understood exactly what to do. He also told me to call or text anytime I had questions, and he always got back to me quickly. A couple of months in, my pool heater started shutting off after just 7-8 minutes of runtime without ever reaching the set temperature. That's when I met Mike. He could have easily taken advantage of me as a new owner and recommended an expensive part, but instead, he fixed it perfectly just by cleaning the inside. It's been working flawlessly ever since. Recently, I hired them for full-time pool service, and the care and attention to detail they put into every visit far exceed my expectations. I've only ever dealt with Mike and Sam--the trust I've built with them and the consistently perfect work they've done mean I have no interest in trying any other company. While I've worked with two other pool companies in the past, I found their service and cleaning results to be somewhat mediocre, which is why I'll be staying with PoolWerx.

Over the last seven years ​I have h​a​d mor​e swimming po​ol cleaner​s than mow blow and go lawn…read moreguys. Last year I selected Sam and Michael Brown with Poolwerx Cinco Ranch. My pool has never been in this good shape. Michael ​i​s here every week at the sam​e time he tes​ts the water, sweep and vacuums the pool. Everything I have needed has been included in their premium service package. Right now I have one light that has stopped working and also my suction pool sweep has died. I don't have call someone else to fix them. Sam and Michael are on it and at a very reasonable price. Finally when they say they guarantee their service believe them. As long as I have a pool Poolwerx with service it. They truely are 5 star service.

They are were slow at getting my property listed and charge you $150 a month for vacancies. If you…read moresign you are stuck with them for 12 months, no outs by contract. $500 set up fee.

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