I posted pictures on the Yelp site to show the disgusting work the Tacoma Cleaning Authority left for us to clean. They didn't even clean our powder room bathroom and we have 9 grandchildren who are often at our home. My husband had to re-clean ALL of our toilets. AND, the company charged us almost $600 for three hours of work. Needless to say, we will never us this company again and I suggest you don't either. read more

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I decided to try a local company for a home cleaning service, and I was considering signing up for regular service if they performed well. I was disappointed. This is not the company for you if you're expecting a deep home cleaning service. Their dusting is great, but you can resolve that by purchasing a good duster and doing it yourself. They also did a good job on cleaning the baseboards. The rest of their heavy service appeared light to me. The one thing that bothered me the most was the lack of customer service. As they departed, one of the crewmembers stated they were finished and hastily proceeded to walk out the door. There was no opportunity to walk through the house with them to ensure their service met my expectations. They did not ask if I was satisfied with their service, and they did not thank me for my business. They did not care if I had any issues or needed them to re-clean something. It was just--"we're finished!" After I conducted my own walkthrough, I decided after this first attempt, I was finished with them as a prospective regular service-provider. I'll be seeking someone else who cares as much about my home's cleanliness as I do. read more

I have been quite unhappy with services of the Cleaning Authority for some time, and yesterday was the last straw. · I called their number twice in the very early afternoon. The people at their call center (that's right--the actual managers can't be reached by phone) were unable to help me and said someone from the Cleaning Authority would call me. My calls were not returned. (It's kind of dumb to have your phone number printed on the cleaners' T-shirts, if you can't be reached by phone!) · The notification I received through your The Cleaning Authority app indicated the cleaners would arrive between 2:47 pm and 4:17pm yesterday. They actually arrived at 11:50 am. I realize that the actual time of arrival can vary from the projected time of arrival by an hour or so. But to be off by three hours is ridiculous. Do they assume I have nothing better to do than sit by the door in case they show up early?! I do not give their service my key because they often send cleaner's who have never been here before. If I got to know the people, it could possibly make a difference. · Once here, the two-person crew stayed for 45 minutes, for which I paid $95 dollars. That is a very short amount of labor (1.5 person hours) for that amount of money - it works out to $63.33/hour. They arrived shortly before noon and, when I asked, told me that mine was their fifth and final house for the day. They articulated great pride in how "fast" they are. My impression is that they are not held accountable for their time, so they rush through, their biggest concern being to finish their workday as early as possible. I assume they are paid the same amount of money without consideration for how much time they spend, or fail to spend, at each house. I have had people clean my house for over 30 years, and The Cleaning Authority provides the most superficial, hurry-up cleaning I've ever experienced. My previous single cleaners have routinely spent three hours at $30/hour at my house, twice as many person-hours as The Cleaning Authority cleaners spent yesterday. Even when the The Cleaning Authority cleaners spend an hour, and they NEVER spend longer than that, my previous cleaners spent 50% more person hours per job. It is no wonder my previous cleaners' performance was more thorough and higher quality. I believe they took more pride in their work quality, while the Cleaning Authority cleaners are proud of their speed. I appreciate that most businesses have experienced staffing difficulties during the pandemic, but from my perspective The Cleaning Authority's failure to communicate (return phone calls) and make staff more accountable for their time are problems that could be more effectively managed. read more

I've been a customer now for 2 years. The new management has been outstanding with their customer service. Kristina and Patrina have done a great job every time. I have a very picky wife and since they have been cleaning our house my wife hasn't complained AT ALL! Happy wife - happy life! Thank you for your service, Jack read more

Recently Patricia, Destiny, and Britney cleaned my two bathrooms. They had time left over and asked what else could they do. I had them clean my two doors (glass) and boy do the windows shine. I get this service monthly and I usually don't get the same cleaners but I do get the same great service. Only once was I not satisfied and the manager came to inspect--she understood fixed the issue--offered a refund which I declined. Due to her professionalism and prompt service I decided to stay with the Cleaning authority and I am glad I did. Superb Customer Service. See you next month, Marlys Huppert read more

The crews lack consistency and the management lacks professionalism. You're not guaranteed to get the same crew each time. The franchise owner does a walk through Upon giving you the estimate and promises things that the cleaning crews don't deliver. They have a very detailed checklist that they explain will be accomplished on each visit but I noticed several things on the second visit that they missed including an entire bedroom! When I complained to the owner they Apologized for the obvious forgotten tasks and stated they had a closed-door policy, which means if a bedroom door is closed they don't clean that room. I have never heard of anything so absurd. I'm only giving two stars because they sent a representative out to talk to me and apologize and take photos of carpet damage I believe was caused by their vacuum. read more

This service has gone WAY down hill over the years. I used to have them clean my 2 bedroom apartment in Kent and had a pretty good experience. However, when I moved, I called to give them my new address and they couldn't keep track and ended up sending a team to my old address. Then I had to reschedule because of their mistake. I ended up taking a break from their services for financial reasons, but recently decided to give them another try and it has been a truly terrible experience. They seem unorganized and like they no longer care. Apparently they have too much business to care about any individual customer. Today a team was scheduled to arrive at my house, but were having issues with the electronic lock on my door. I offered to drive home to let them in, meaning they'd have to wait 25 minutes for me to get there, and was informed this was impossible because the team had already been at my house for 40 minutes! What took so long? You try a few times and when it doesn't work you call in, which takes 5 minutes max. I was available and would have happily assisted if this had been handled in a timely manner. And now they can't wait any longer? Why not? Rebecca was rude, dismissive and didn't care AT ALL about solving this issue. She refused to even discuss reasonable alternatives. Her customer services skills leave a ton to be desired. I will not be continuing my relationship with this company. I do not believe they can be relied on anymore. The last cleaning they missed obvious spots and the time before that they broke something that shouldn't have been easily breakable. Enough is enough. read more

They did not perform the services we agreed upon and in which I payed. I called to tell them the service wasn't done correctly and have been told for a week not that a manager will contact me but nothing has been done. I can't even get my money back because the front desk person will only say they'll leave a message for the manager to get back to me. Avoid and go with a different service read more

I called them more than several times to just get put on the schedule for a 4 hour clean, each time I was told by the staff they that the owner can put us in the schedule and they will be contacting me, well they never called!!! If you want professionalism go to Merry Maids! It is so worth it! Well thank you for not returning any of my calls because I can imagine how horrible and unprofessional the job would have turned out! read more

They are very good about reminding me that I have a cleaning tomorrow. They have not told me what time of day or how long they were going to be here. Am I supposed to sit in this house all day and wait for someone to show up? The fact that I recommended them to several other people really upsets me. read more

Dianne and Monique do an awesome job. They are fast and efficient. I cant beat the service I get for the price.

Kristina and Patrina do a great job for us. I can always tell if they are the team that cleans my home versus a different crew. They pay attention to detail and are thorough. We are always happy with their results. These ladies work hard and are appreciated! read more

I'm being kind by giving them 2 stars because they only deserve 1 star. They came and did a walk through and I explained a few things that I wanted to make sure were done and those things were not done. I clean my home better than they did and it was 3 of them, my home is less than 2 years old and its not that bad. I also noticed that they didn't even do some of the things that was on their list. I sent 2 emails to let them know that I was cancelling and never received a response. I finally called because I wanted to make sure that they did not come back. My recommendation is to stay away from them, don't waste your time or money! read more

I tried to call the office several times to let them know to skip a clean and they still showed up and then charged me a trip charge because they couldn't clean. When I called the office to complain about how many times they forgot to clean a room and then charged me a trip charge for not being able to get into my house they cancelled me. Worst customer service. read more

Communication was horrible. You cannot call their office, but have to go through a call center. They agreed on a time and never stuck to it. They showed up 2 hours before the sceduled time, then was told by the cleanning crew that if I was not here when they showed up their could be what she called "a lock out fee" of $50. When I pointed out areas that were not cleaned the team leader argued about it. The pitch sounds good, but it's not what your getting. read more

We hired them to clean out mom and dads house after they both passed so we could sell the house. We were told there would be two people there but we weren't available to verify if and when she's showed up. They charged us for six hours of work and there was a lot that wasn't cleaned. It was as if they vacuumed, cleaned the inside of the refrigerator and that was it. The house was still filthy! How can two people clean for six hours and it not be clean? I sent them a message with 21 pictures of basic things that weren't cleaned and they never responded. BEWARE folks! read more

Literally every time we have had out house cleaned they miss SO MANY things its just ridiculous. I have called so many times its exhausting. Customers should not have to micro manage and make sure the cleaners are actually cleaning? Ie... today they missed our dining room table our couch, our ottoman, every single surface in our bedroom wasn't done. They wont lift anything and clean under it its crazy they call themselves house cleaners. Do I really need to say "move things and clean behind things" every week? read more

I have recently hired the Cleaning Authority to bi-weekly clean my home. They have done a good job, especially Patricia and Destiny. It is so nice to be relieved of some of the tedious cleaning. read more

This is not a reputable firm we had an appointment December 17. No one showed up. After waiting several hours, we called and were told people called in sick and we should have gotten a call. We made another appointment. They called us and said they smelled marijuana in the house. I am a cancer patient and have heart issues. I use it for pain. We made sure windows were open and sprayed air cleaner.They came in took our check and left. No cleaning was done. This is plain and simple stealing. When we called to get the check back they said they were uncomfortable coming to our house. We are senior citizens. Old and sickly. read more

Didn't show up and was very very rude when I called to ask what happened. Waste of time . Move on and find someone reliable.

The cleaning crew is great, but sometimes they don't send a whole crew and the work suffers. Scheduling seems to be a constant problem. We had a consistent time set for a long time, then a new manager was hired a few months ago and she bumped us to 8:00am. We are in our seventies and this is just too early, but after that we just cant seem to get a firm commitment. A week ago they made a last minute change in the schedule and we had to cancel since we were unavailable. Today was our "make up" appointment at 2:00pm. We explained that is was off schedule so we only had afternoon open. They agreed. 24 hours ahead they left a message that they were not coming at 2pm, but at 10:15am (when we had already explained we would not be home.) We called back immediately but no response until this morning when they called a again insisted they were coming at 10;15am. Reminded them AGAIN we would not be home. The customer rep was rude and disrespectful, and just didn't get it. We just cant to the chaos anymore! read more