Called to have a lock cylinder changed on the main entry door, and to have the spring changed on a…read morewalk through door so that it would stay closed. This guy services Center Square area for his company, he's been to my house before but I forgot he worked for Phillips, otherwise, I would not have called them...I did not care for him the first time he came over. He seems lackadaisical, unconcerned and has a questionable work ethic. He parked his vehicle around the corner when there was ample parking in front of my house, he took his time walking back and forth to his vehicle. He charged me for 60 minutes of his time to do what in my opinion, should have taken 30 min. He must have spent 30 minutes in his truck I guess because he only spent about 30 MAX in my house. His work was ok, I had to ask him to tighten the door handles after he changed the main entrance door lock cylinder, which seems to me he would have done so without being asked. I won't be calling this company again, not if this guy is their representative I have no confidence in him. The bill included: SCR $200, for which he wrote "plus labor for outer door mortise lock..." (he did not provide a break-out of what he spent his time doing); He then listed "Change combination Lock cylinder $20.00", "Progressive Split Spindle $18.92" plus 8% in taxes; the total invoice was $258.03. I feel like the work he did could have been done faster and far less expensive. I'll call another company the next time.

We hired Phillips for a small commercial job recently and were thrilled with the result. Their tech…read more(Greg) showed up on time, provided an almost immediate quote, and completed the job in a thoroughly professional manner. The work they did looks and functions better than what was replaced. I would recommend them to anyone without reservation.

Had them install a home security system. I nice family-owned business and Josh who did the…read moreinstallation was great to work with. Very friendly and willing to work within my budget.

Professional and well mannered workers. Accommodating to my request and system was installed in a…read moreprofessional way. If any issue arises they respond in a timely manor and insure my satisfaction. Very pleased with the install.

These guys are the real deal…read more I have my security system managed by a bigger (but not better) competitor in the area and have had nothing but trouble. For months, I was dealing with a zone that was suffering from voltage spikes and producing false alarms left and right. I called my monitoring company to do repairs. First, they sent someone out to replace a contact (even though that was clearly not the issue) and billed me for hours of troubleshooting, then I was stuck calling back in countless times trying to reach the "right" person to resolve my issue - all while having 2 to 3 false alarms per day! Finally, I got fed up and called Catskill Security Systems. I called them and - boom - got a service appointment the very next day. Joe came out and diagnosed my rather complex issue with ease. After an hour or so, my system was back online and not a false alarm since. Thank you Joe!! I can't emphasize enough just how much more knowledgeable and professional this team is compared to other security companies in the area. I have a background in electronics and software engineering, so it's hard to bullshit someone like me when it comes to fixing low voltage circuits. I am always impressed and satisfied by the skills and knowledge that this company has. Going forward, I won't trust my security system with anyone other than Catskill Security Systems!

From the owner: A Few Words About Us Our Team Leader Joe Sacchetti is one of the founding partners of the former…read moresuccessful security systems company Scott Alarm Systems. With 35 years in the security systems industry, he has taken his vast experience from managing both small and large companies to apply the grass roots parts of them here at Catskill Security Systems. He believes obtaining a security system should not be hard and complex. We are a local company that understands the community from the ski resort towns of Hunter and Windham to the sleepy communit of Copake lake and all points in between. Our goal is to provide the same quality of ethical service the community is accustomed to and deserves. From small projects to enterprise size systems.

Vivint is the worst mistake I have ever made and I am 60. System has been offline for almost 3…read moremonths and they keep sending me monitoring reports, not sure how this happens. The customer service is awful, the entire experience is based on the customer wasting time at the customers expense for Vivints convenience and apparent inability to hire the correct amount of people to handle the load. Their is absolutely no customer consideration for our time.

this company is easily compromised!!!…read more i highly highly do not recommend this company my ex girlfriend called and gave my info was not asked for any legal documents (power of attorney a will anything) and was not only given access to my account but was able to create her own after spending 2 hours on the phone with them they said it finally was corrected !! so they say !

I had a bad experience with Towne TV after Many Good experiences…read more I was quite disappointed in the support I received. I just heard from the owner who apologized and was genuinely sorry. I've Always liked doing with Towne TV and will do so again. Thanks to the owner, Mickey Valletta

Second time in four years we have benefitted from the expertise and good service provided by this…read morecompany. From the consult appointment of KC to installation, we are pleased with the excellent customer service. Initially, KC made a visit to consult on our needs. No charge for home visit! He listened and answered our questions. He prepared an estimate that was emailed to us. We approved and paid a deposit. Shortly, after an appointment for installation was set up. The plan-- *Install a new 55" Samsung TV mounted on brick wall above our fireplace. A sound bar was attached to the bottom of the TV. It will improve sound in the large family room with a vaulted ceiling. *Move the 46" Samsung TV we bought from Towne four years ago to another room, the office sitting area. It was mounted on a wall. Service men were efficient and professional. (They removed shoes in the house.) They checked with us about details including appropriate placement. After installation, an informative clear explanation of the remote settings for the tv and for the sound bar were given. They cleaned up. We highly recommend this family owned local business.