good customer service, the staff are very nice and friendly people especially Christos and Brutchel…read more.

Trying to pay off a car loan, I called the main telephone number, which was answered by a virtual…read moreassistant. The car dealer had given me an extension for the Consumer Loan Servicing Department at MCU. The virtual assistant will not allow extensions to be entered. When I told the virtual assistant that it was not helping me, it hung up.

So far so good. I need a local bank near my home and had no luck with Tremont Credit Union, and…read moreCitizens has unrealistic demands if you just want a savings account (basically you can't). They answered the phone and answered all my questions and my application seems to be going through pretty quickly. Looking forward to banking here.

Brianna a teller.. spoke to someone NOT associated with my account in any way, about transactions I…read morewas making.. HIGHLY UNPROFESSIONAL AND UNETHICAL. What a nice surprise it was for my mother to tell me about their conversation.. considering I'm over 50 and work hard for MY money.. to be told by my mom of Brianna's unprofessional behavior was shocking!! I needed to make a wire transfer in order to pay a bill and the bank refused.. I asked why and get.. "We feel as though..." Who the fuck is WE.. this is my money and I needed to pay a bill.. What right does the manager Brunna have to refuse to make a transfer I requested so that I could pay a bill.. Bad enough I had to answer numerous questions and sign a waiver... To be refused because the bank didn't agree.. It's MY money and I worked hard for it.. if I wanna transfer it or fuckin burn it.. that is my decision. I closed my account and will never ever return!

Beautiful, new branch that opened in late June. There's a good amount of parking, entrances/exits…read moreon both Centre and Belgrade, accessible entrances and ramps, etc. Outside looks gorgeous, inside is equally gorgeous. There's only 1 ATM in between the two sets of doors and I believe there was another one inside as well. I came half an hour before closing on a Friday with no appointment and there were no other customers. I got helped right away by a lady whose name I didn't catch but she was super kind and transferred me over to another friendly guy whose name I also didn't catch to help me close out an account. Actual closing of the account was fast and painless and there were no excessive questions about my reason for closing, which is always appreciated. I did get pitched for a new credit card since I have other cards with Chase but I expected something like that. The whole place/experience is very elevated. Everything looks nice and polished. Even the keyboards they were using were wireless and slim with computer monitors mounted on fancy arms. I'm in the area for family but if I lived here myself, I'd definitely come back. Would recommend paying this branch a visit if you need anything!

UPDATE : Finally Resolved . I had an old rainy day passbook account that had dad's estate, mom as…read moreadministratrix & me on the account, been using it sparingly for 40 years & Account goes back to 1966. Now they are not using passbooks & when I went in to do a deposit with cash back the all of a sudden say my name's not in the account & I can't access it. I am beyond pissed. Was told to talk to branch manager after she gets back from vacation so we'll see what happens. I do my main banking @ Bank of America . Very traumatizing experience... Update: They are basically trying to steal my $1000 that was in a passbook account in name of dad's estate w/ mum as administratrix & my name on the passbook. Now they say my name is not on the account & I have to probate, ridiculous...UPDATE finally it was resolved ...

I wanted to like this neighborhood bank but they have greatly disappointed! The last straw was…read moreclosing one of four accounts, a checking account. They kept accepting debit charges and checks in it and charged two fees on each item coming in. Bank manager was argumentative and only refunded one of four charges! Before that I spoke to several people there to resolve it and was given different info each time! When I closed the account there was no talk of outstanding items or that there would be a period of time they would keep it open. I had the money to cover things but they had moved it to another account then penalized me. This is just the end of many incompetencies and unresponsive actions, not to mention stingy interest, by this bank. I am out of here!

They removed one of two atm's and now we have one that is constantly out of service so I have eat…read morefees at another bank to get cash. Time to look into something else.

We tried to price shop for mortgages and were leaning heavily toward Eastern Bank. The VP of the…read moremortgage division ended up ghosting us for a call to talk more about pricing, rates, details, and after we waited all afternoon (while on our one vacation of the year), responded with he'd help only if we wanted to move forward. We went with another lender, which went above and beyond to help us, and with a loan officer who had strong communication skills, which this guy did not!

I have had an account here since January of 2006. I chose…read morethis bank because it is a community bank and I like to and believe in supporting community banks. They have 2 locations--the one in JP is closer to me. At the JP location, there is one teller who has never been personable. Every time I have to go up to her window her expression is sour and dour. I believe that customers should receive good customer service from the businesses they are supporting. I strongly would not recommend using this location in Jamaica Plain. Life is too short and there are so many other choices.

Another review of a Bank of America. I know, how can you review a Bank right? I was leaving well…read moreenough alone with this location until the third visit when I went in to find the ATM's not working properly! This location sits in the center of busy Roslindale Square and has hardly any parking area and is right on a tight corner. The problem with this location is that the ATM's are constantly having issues! This particular time, the ATM wouldn't take a DEPOSIT?? How strange is that? I can't get money from here nor can I give money? Oh well, I guess I will have to seek out a generic ATM to at a local convenience store and get charged 3 bucks in fees!!

Convenient location this bank has going for itself here and for regular teller related transactions…read moreI would rate it not 5 stars only because of the excruciatingly long lines we very frequently have to endure, while "higher ups" up front are twiddling their fingers so, for simple teller transactions only a mediocre 2 1/2-3 out of 5. However, if you have small business that requires officer assistance do yourself a favor and try someone else. Service personally experienced at this location is piss-poor to put it mildly, please allow me to expand a bit; This excessively fee-happy banking institution has developed me into a bona-fide masochist because I have been with for more than 30 years w/both personal as well as small business accounts so there's an awful lot of pain & suffering that's been endured especially at this particular location and at the hands of unprofessional & extremely incompetent "higher ups" notable possible exception here is top dog "Kevin" new manager, who tries to help w/issues albeit w/only 50-50 success rate. Two weeks ago I called the bank asking for the boss to be informed by "Virginia" that he was busy w/customer and to just stand by, he'd get to me right after; Well, call was made at 3:55 just before closing, so not having anything else to do other than driving to Rozzie from Boston turned phone's external speaker on and started the journey back to home-base navigating through downtown & J-way. 45' later & while still on hold, pulled up outside the bank & although I was let in to discuss issue w/"Kevin" who in fact gave his email address as best method of contact and "Virginia" who was still there offering an apology for forgetfulness? I could see if this was the 1st, 2nd or 3rd screw-up, there are so many painful & unacceptable instances however, that I don't want to subject any possible readers to repetitive ineptness. Finally and to put a closure to this ongoing saga, emailed "Kevin" couple of days later on a different altogether issue, think I should've sent it via smoke signal as its still unanswered. Think it's high time to sever the umbilical cord at least w/this highly dysfunctional branch.

Always professional, polite, and helpful. Rather on the phone or in person, Citizens employees are…read moreawesome.

WORST. BANK. EVER. Avoid at all costs. Most frustrating and incompetent bank I've ever dealt with…read more My father had a HELOC and a checking account at Citizens Bank, and when he passed away, I paid off the HELOC and tried to close the accounts. I am my father's executor and I have all the documents (death certificate, letters of authority etc) to prove it. I live in CA and they have no branches here so I have to do it by phone. I've had many, many phone calls with them and every time I get a different story and they ask me for something new. I've sent in the info they requested by physical mail, email and fax, but they still won't close the accounts. It's a nightmare. And whenever you send them any new information, it takes several weeks to get posted in their system.