Such a friendly, welcoming environment! I came in for a consultation and Taylor went through the…read moreentire process, what to expect, and pricing. I decided to go for it and she was able to book me in for later that afternoon. The facilities are super clean and state of the art. Lasering itself is absolutely nothing compared to waxing. I barely felt it at all and it was done in 10 or so minutes. I was blown away by how quick and easy the entire process was. I highly recommend Milan Laser if you are considering laser hair removal!

From the owner: Milan Laser provides laser hair removal services with permanent results. Our highly trained medical…read moreprofessionals use the best laser in the industry to create the safest and most effective results to remove your unwanted hair forever. With our gentle process, laser hair removal is the easiest and most comfortable way to be rid of hair forever.

I've been a loyal client of Robertson Cosmetic Center for several years, but unfortunately, I will…read moreno longer be returning. As a mother of two young children, finding time or justification to spend money on myself is rare. To ease the financial guilt, I usually wait for special promotions or discounted gift card offers. That's exactly what I did for Mother's Day--I purchased a $150 gift card for $100 as a small treat to myself. Yesterday, I received a message from Robertson staff reminding me of available gift cards, which prompted me to schedule an appointment. Since I was at work, I didn't want to make a call, so I used their online booking system. The first available appointment was with the provider I normally see, and I thought, "Perfect! Next Wednesday." I booked it and moved on with my day. A few hours later, I received a voicemail saying I had missed an appointment 20 minutes ago and that I had been charged $100 for a no-show. My stomach dropped. I immediately called to explain the situation--that I mistakenly thought I was booking for next week, not today. I was even willing to leave work early (I'm only 9 minutes away) and come in right then. I explained how I truly cannot afford to just lose $100, and I was hoping for a little understanding or flexibility. Unfortunately, none was offered. The receptionist said she'd check with the practice manager and placed me on hold for one minute before returning to say, "Sorry, it's our policy." I asked to speak with the manager directly, and after several hours with no call back, I called again--this time the manager answered. She seemed prepared to shut me down before even hearing me out. I explained that I completely understand why cancellation policies exist--to prevent missed opportunities for other clients and protect the business from late cancellations--but this was clearly a genuine mistake, not an abuse of the system. I asked if anyone had even tried to get in during that same window, which would have indicated a lost opportunity--but she refused to answer directly. Her only response was, "It's our policy." I then asked to speak to someone above her, and the next day Dr. Robertson called me. Unfortunately, his response was just as dismissive. No empathy, no flexibility--just, again, "It's our policy." It's really disappointing, especially considering how much I've spent over the years and how many people I've referred to them. I know most of my referrals probably didn't even use my name, but they were all based on the trust I had in this practice. That trust is now gone. All this over $100. What makes this even more frustrating is that I didn't receive the usual confirmation or reminder text for the appointment. When I asked why, I was told those only go out at 7:00 a.m., and I had made the appointment after that time. If that's the case, patients should not be able to book same-day appointments online without some kind of confirmation system in place. A simple text might have helped me catch the mistake. I understand policies exist for a reason. But good businesses know when to make exceptions--especially for long-standing clients with genuine intentions. Life happens, and there are plenty of other providers who balance professionalism with empathy. I'll be taking my business to one of them.

I have had a very long, awful lip filler experience here. I went here 6+ times and spent…read more*thousands* of dollars to leave every time just to heal and have lumpy, uneven lips with very little results a few weeks later... over and over and over. I kept coming back and listening to their messages because I didn't go to school for this, so what do I know? 6+ visits later all I'm dealing with STILL are lips full of lumps of uneven filler, heavy heavy migration ("filler mustache" if you want to google) and no results. I pointed out from the beginning that I was unhappy and I have many messages going back and forth about that, and the lumps. Then at my last appointment I wanted to discuss the lumps and the weird fullness only in the middle, and was told any bump she saw then was "natural anatomy". I pointed out multiple times (in messages I have screenshots of through Klara), how unhappy I was with no results and the lumpiness (nearly immediately after my second appointment), and I was told every time to just keep coming back and they'd fix it. It was never fixed. It never got better. I came here to fix how self conscious I was of my thin lips and I've been more insecure of the bumps and lumps and migrating filler than I ever was of my natural lips. None of the photos in the nasty collage I put together were directly after or within 2 weeks of the filler healing, so these are NOT healing bumps or swollen. All of these are just day to day pictures I took when I was feeling awful about my lips that I zoomed in on and cropped, or regular photos I cropped. I don't even understand how filler is done this poorly. Now I'm struggling to find another place that will dissolve this ugly mess so I can start over after putting thousands into what I thought was a good place.

Always enjoy coming here, Kenzie and Sarah are usually who I see for treatments and they always…read moremake me feel so welcome and comfortable which I think is so important, especially with these kind of treatments that many people can feel uncomfortable or insecure about!

If you're on the fence about getting LHR, stop questioning it! I went in with the idea that I was…read moregoing to try one area then do more if it was successful, but ended up purchasing a package for 3 different areas! Let me tell you why: Besides the fact that the staff are great salespeople, they're also very friendly and knowledgeable. I have PCOS as well as Hidradenitis Suppurativa, both of which can benefit from LHR, so what truly impressed me was the fact that they were able to answer all of my questions regarding those medical conditions and even threw in stories about friends or other clients who were dealing with the same thing. I was concerned about how inclusive they are but was informed that they've had many plus size and transgender clients which made me feel at ease. On top of it, they were able to provide me with information about the process that I didn't know even after doing my own research, and they were quick to offer me free bottled water during my visits. If you're worried about the pain, it's different for everyone. I have a higher pain tolerance so I didn't even feel the first treatment and didn't start experiencing pain until my 4th session. Like most people say, it feels like a rubber band snapping your skin and some areas are worse than others (such as the upper lip), but the staff are great about helping you work through it. They have stress balls, will speed up or slow down, can take breaks, and will let you know how many zaps are left so it doesn't feel like it's going on forever. They also provide aloe vera gel after and their laser puts out a blast of cold air during treatment which helps to minimize the pain and heat. Taking Tylenol and Advil before your treatment can help to prevent some of the pain as well! If you have PCOS, the few minutes of pain are definitely worth it. I used to have thick black hairs on my upper lip and chin that I'd have to shave daily. It affected my confidence and caused me to struggle with my gender identity when I was growing up. Now I don't have that facial hair anymore which has helped me to feel more feminine and happy. The first 2 treatments did trigger my skin condition, but the staff are medically trained professionals who addressed this issue with me and took steps to prevent it from happening again. I haven't had another breakout since! Tip for those who have Hidradenitis Suppurativa: Take Advil and use an ice pack both before and after treatment; it makes a HUGE difference. Now here's the part that nobody wants to talk about - money. Lots of people get angry because Milan doesn't publicly disclose their prices, but this is protocol for the majority of aesthetic medical centers. We all know how it works - they're supposed to reel you in before telling you the price. Yes, it's expensive! I paid $7,500 for unlimited lifetime treatments at any location in the US on 3 different areas of my body, but I'm paying it off in monthly installments and the results have definitely been worth it. Don't let the price hold you back!

I had one or two sessions left . They filed bankruptcy and completely took my money as well as…read moreother people's money . They could have had a countdown to finish the work they owed to people saying they are only open for one more month, but they didn't . They decided to close down and wipe their hands clean , whilst at the same time taking people's money that they worked HARD FOR. Do you know how many hours it takes to make $150? 7 HOURS OF LABOR. They took that from me. They Never called or texted , never let me know to come in and get the rest of my sessions done . NOTHING. Never sent the money back . They literally talked us into getting a package deal and a month or two later shut down . They told me to wait longer .. like a month between each session and I did . Kind of ridiculous to tell me to wait so long just to shut down. .

Very disappointed, I bought tattoo removal sessions upfront and they closed down taking my money…read morewith. Such a shame because the service and family were great to work with... now I'm out money and I have only some of my tattoo removed

Their location has moved over near Hilldale mall which is actually amazing to add a little shopping…read moreor restaurant visit either before or after a pampering session. Services have expanded as well, as I go in for laser hair removal services. For being in an old, historical building, the treatment room and entry space are so cute and calming with beautiful furniture, scents, and sounds to soothe you on your visit. The prices are reasonable as well, and I will write another review in the future with my hair removal results!