I have had a great experience with Aaron getting my tattoos removed. Great service, great price and…read moregreat results!

The guy there is a complete con. After nine removal sessions, I can still see my tattoo. Not to…read moremention that during the pandemic, he told me it was a hoax and didn't wear his mask properly. The entire process was unsanitary even before pandemic standards, and the laser he uses is not the correct kind for tattoo removal - but he advertises that it is. I believe he prolonged the process only to get more and more money out of me. I have chosen a different tattoo laser removal business that does the exact opposite of what he does to continue removing my simple tattoo. I do not recommend going to this place of business for your own health, safety, and pocket book.

I've been a loyal client of Robertson Cosmetic Center for several years, but unfortunately, I will…read moreno longer be returning. As a mother of two young children, finding time or justification to spend money on myself is rare. To ease the financial guilt, I usually wait for special promotions or discounted gift card offers. That's exactly what I did for Mother's Day--I purchased a $150 gift card for $100 as a small treat to myself. Yesterday, I received a message from Robertson staff reminding me of available gift cards, which prompted me to schedule an appointment. Since I was at work, I didn't want to make a call, so I used their online booking system. The first available appointment was with the provider I normally see, and I thought, "Perfect! Next Wednesday." I booked it and moved on with my day. A few hours later, I received a voicemail saying I had missed an appointment 20 minutes ago and that I had been charged $100 for a no-show. My stomach dropped. I immediately called to explain the situation--that I mistakenly thought I was booking for next week, not today. I was even willing to leave work early (I'm only 9 minutes away) and come in right then. I explained how I truly cannot afford to just lose $100, and I was hoping for a little understanding or flexibility. Unfortunately, none was offered. The receptionist said she'd check with the practice manager and placed me on hold for one minute before returning to say, "Sorry, it's our policy." I asked to speak with the manager directly, and after several hours with no call back, I called again--this time the manager answered. She seemed prepared to shut me down before even hearing me out. I explained that I completely understand why cancellation policies exist--to prevent missed opportunities for other clients and protect the business from late cancellations--but this was clearly a genuine mistake, not an abuse of the system. I asked if anyone had even tried to get in during that same window, which would have indicated a lost opportunity--but she refused to answer directly. Her only response was, "It's our policy." I then asked to speak to someone above her, and the next day Dr. Robertson called me. Unfortunately, his response was just as dismissive. No empathy, no flexibility--just, again, "It's our policy." It's really disappointing, especially considering how much I've spent over the years and how many people I've referred to them. I know most of my referrals probably didn't even use my name, but they were all based on the trust I had in this practice. That trust is now gone. All this over $100. What makes this even more frustrating is that I didn't receive the usual confirmation or reminder text for the appointment. When I asked why, I was told those only go out at 7:00 a.m., and I had made the appointment after that time. If that's the case, patients should not be able to book same-day appointments online without some kind of confirmation system in place. A simple text might have helped me catch the mistake. I understand policies exist for a reason. But good businesses know when to make exceptions--especially for long-standing clients with genuine intentions. Life happens, and there are plenty of other providers who balance professionalism with empathy. I'll be taking my business to one of them.

I have had a very long, awful lip filler experience here. I went here 6+ times and spent…read more*thousands* of dollars to leave every time just to heal and have lumpy, uneven lips with very little results a few weeks later... over and over and over. I kept coming back and listening to their messages because I didn't go to school for this, so what do I know? 6+ visits later all I'm dealing with STILL are lips full of lumps of uneven filler, heavy heavy migration ("filler mustache" if you want to google) and no results. I pointed out from the beginning that I was unhappy and I have many messages going back and forth about that, and the lumps. Then at my last appointment I wanted to discuss the lumps and the weird fullness only in the middle, and was told any bump she saw then was "natural anatomy". I pointed out multiple times (in messages I have screenshots of through Klara), how unhappy I was with no results and the lumpiness (nearly immediately after my second appointment), and I was told every time to just keep coming back and they'd fix it. It was never fixed. It never got better. I came here to fix how self conscious I was of my thin lips and I've been more insecure of the bumps and lumps and migrating filler than I ever was of my natural lips. None of the photos in the nasty collage I put together were directly after or within 2 weeks of the filler healing, so these are NOT healing bumps or swollen. All of these are just day to day pictures I took when I was feeling awful about my lips that I zoomed in on and cropped, or regular photos I cropped. I don't even understand how filler is done this poorly. Now I'm struggling to find another place that will dissolve this ugly mess so I can start over after putting thousands into what I thought was a good place.

Bad eyeliner tatoo job. First comment from Stacy, your eyes are sisters not twins??? That is the…read moremost ridiculous comment I've ever heard. Seriously???? I wanted my eyeliner to look the same, as it should! I still use eyeliner to even the sides out. Her work looks very unprofessional, shameful as this is permanent. Unfortunately I have to live with it being uneven darker on one side than the other. Beware

I'm a low maintenance gal but I like to look put together. To that end I searched for Madison-area…read moreplaces that offer upper eyelash enhancement semi-permanent tattoos. It's actually eyeliner, but only a verrry thin line, situated amongst upper eyelashes. The owner of this salon is now relocated in Colorado and she has her sister taking clients, at a half-price discount. Well this is where I made my major mistake: thinking that DISCOUNT face tattoos were a remotely good idea. I was wrong! The pictures say it all. The sister attributed it to swelling and healing and quickly offered a free follow-up session. Thanks but no thanks! Would you go back to a restaurant that gave you explosive diarrhea food poisoning?? But instead of explosive diarrhea I have a FACE TATTOO that 2 technicians at different salons have told me it will be very difficult to correct. Specifically the inner corner of my left eye is so botched that I will need to just wait for it to fade. There is no shape to correct it without giving me extremely thick eyeliner. I don't want extremely thick eyeliner so I'm going to need to live with the visual proof of my frugal foolishness on my FACE for the next 2ish years. I've since learned there are many places in the Madison area that will do upper eyelash enhancement. Find them! Go there! You get what you pay for.

La Marie beauty had my curiosity piqued since they arrived in Madison. I finally got over to…read moreexperience a taste of what they offer. Firstly you are greeted with the cutest sparkling water infused with chlorophyll to start off your pamper. I had the ABB- Anything but basic facial, which was nothing short of incredible. My favorite part was experiencing the dermablading exfoliating technique. "Dermablading is the process of gently scraping away dead skin cells and 'peach fuzz' hairs to give your skin a smoother, brighter complexion." My face feels like baby skin! I also love getting professional chemical peels done. I also got to experience the new IV drip therapy which was so cool!! You can pick from 3 options: flawless drip, bounce back drip, and nutri drip. I had the Bounce back drip for hydration, nausea and headaches. To explain a bit more- this is from lamarie.com "IV therapy is a method of administering fluids into the body via the blood vessels, and it's the fastest way possible to deliver essential nutrients to your body." It's and Efficient way to -Resolve nausea -Boost your immune system -Strengthen hair, skin, and nails. I will say, one of my favorite parts of being at lamarie was meeting the ladies- they were so lovely, personable and down to earth. It truely made the experience!! Thank you to @lamariebeauty_rx and @lamariebeauty_roxana - you guys are amazing at what you do!

La Marie Beauty is a beautiful space- super conveniently located in the heart of downtown-with a…read moretruly lovely team. I'm moving out of state and truly so sad that I will have to find a replacement for La Marie. Such a great place to go for facials and injectables with a truly caring and professional staff that will answer any questions or concerns as in depth as you may need to feel comfortable. You can tell they really want you to feel at home while you're there.

Derma 180 has a very calming and peaceful ambiance, i absolutely loved my experience there. I love…read moreMarie's beauty products as well! I now have found my new favorite concealer and face exfoliant.

Decided to get a facial at Derma 180 the day before starting a new job as a way to celebrate and…read moreease my nerves. I've had maybe 5-10 facials in the past and loved them so I was really excited for this experience. I arrived at my appointment and the owner, Marie, was very nice. But things went downhill from there. First of all, with all the facials I've had in the past, I've always been asked to remove my shirt and lower my bra straps if I was comfortable so that the aesthetician could work on my neck and decolletage as well as my face. Not at Derma 180. Marie asked me to lay on the bed fully clothed which I found odd. We proceeded to have a conversation about how I have sensitive skin and a compromised skin barrier which caused my cheeks and chin to be pink. I also mentioned that I had just exfoliated my skin a few days prior so with these two factors, I asked her to go light on the exfoliation. She proceeded to put an enzyme (read: exfoliant) on my face which burned at a level of 3/5 but which I could tolerate. She then proceeded with another chemical exfoliant on my face which burned so badly (5/5) that my eyes were watering and I couldn't handle it. She then wiped it off with a cotton pad and it felt like sandpaper on my face and hurt really bad. Instead of using a wet towel to wipe off any remaining residue, she proceeded to put a mask on my face which she said would soothe the pain. Problem is, there were still traces of the chemical exfoliant on my face since she didn't clean it off properly and it still slightly burned, even with the next mask on. Also strange, between the mask applications, she just sat behind me in a chair in silence. During other facials I've had, this is the time when the aesthetician would take the time to massage my scalp, neck, arms and legs. Not here. There was no steam, the smell of the products was not great and Marie had a bright light turned on which was shining in my face 70% of the time. Usually an aesthetician will only shine a bright light in your face during extractions and then turn it off so you can relax. My face was really red after the facial but this is somewhat normal for me as I have sensitive skin and it normally calms down after a few hours. I am now 7 hours post facial and the redness has worsened on my cheeks and chin and they have swollen and are warm to the touch as if I got a bad sunburn. This has never happened to me before and as I've previously stated, this is not my first facial. Needless to say, I will not be returning to Derma 180. Marie is nice, the music she played was relaxing and she didn't pressure me to buy her products, which I appreciated. Other than those 3 things, I would consider this experience to be a major fail. I now get to start my new job tomorrow looking like a red, puffy faced Santa Claus. Whoo. My advice to Marie would be to visit top spas, experience their facials, take notes and replicate those practices in your own business.

HI all, I just came…read morefrom the Quintessa Aesthetic Center on Corporate Dr. to get fillers and I'm so very pleased! Brandi took great care of me. Not only was she a sweetheart,but she was an expert in knowledge and answered all of my questions and concerns. In addition, the procedure was painless. I feel like a new woman! All staff was very friendly and made me feel comfortable. I will be going there from now on. I would also highly recommend Brandi and the Quintessa Center team. Sincerely, M.Tate