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    The Crafty Place

    5.0 (1 review)
    Open Open 24 hours

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    Urban Spoon Catering and Personal Staffing

    Urban Spoon Catering and Personal Staffing

    (73 reviews)

    Back Bay

    I bought the Eversave coupon before all these negative reviews happened, so I admit I was…read moreuber-skeptical that this would end up being worth my money. I was pleasantly surprised. Yes, they called in advance to reschedule, but only to move the appointment an hour earlier - no big deal. Monica was very nice and professional. She showed up on time, went and put my parking permit on her car, and got right to work on the kitchen, bathroom, and living room. Floors mopped and swept, counters and sinks wiped down, carpet vacuumed. Everything looks good. Four not five stars mainly because the smell of spray products is so strong, but it's only been an hour and I suspect it will dissipate by the end of the day. I also suspect that the company is getting wise to the difficulties of an onslaught of coupon-purchasers and staffing/timing more appropriately.

    I bought a coupon for 2 hours of house cleaning through Eversave. Had no problem booking an…read moreappointment, but the day before, Erin called to tell me their housekeeper had a car towed and wouldn't be able to make it. Since I was hosting an event at my house the next day, I told her I absolutely couldn't reschedule, and to her credit she said, "OK, this is not your problem...I will find someone to clean your house." The housekeeper showed up on time...a very nice young man, wearing dress clothes (?). He immediately told me this was his first time doing this. I have a 900 square-foot condo and he spent an hour in my 12x12 bedroom. When I went in to check it out, the floor had wet mop lint all over it, the window was filmy, and nothing was put back where it had been, including furniture that he had moved. The floors looked dull, so I asked him to use my wood floor cleaner instead. (I think he used Simple Green on everything. I hate that stuff...sticky sticky!) He proceeded to the second bedroom, where I had a bunch of stuff stored. I told him he didn't need to move any of the stuff, just clean around it. He moved all of the stuff. AND, he didn't put anything back where it belonged. He then moved to the kitchen. I don't know what he did in there, but it did look fairly clean with the exception of the counters, which were filmy. Again, he didn't put anything back where it belonged. After the kitchen was the bathroom, then after 3 hours total, he told me he was done. I looked at the living room and asked him if he cleaned it and he said yes. It was hard to tell, because everything from my kitchen (trash can, recycling bin, stools, cat dishes, etc.) as well as everything he used to clean was in the living room. He said "the lady" told him to only spend two hours but he spent three because he wanted to do a good job. Bless his heart. I was so anxious to get him out of there that I didn't check anything else. Turns out he didn't touch a thing in the living room. And every object he moved to clean was left somewhere else. I was so disgusted that I spent the next two hours re-cleaning my entire condo. I called to complain, and Erin very sweetly offered to send out another housekeeper on another date. Since my event was the next day, that didn't help me much. She said that Urban Spoon couldn't refund my money since I paid Eversave, and that I should contact them for a refund. WAY too much trouble to get my $35 back. My other option was to schedule another cleaning in the future at no cost. She didn't give me any formal confirmation of this, just "her word." This company cannot clean their way out of a paper bag, and I will not be using them again.

    The Crafty Place - artclasses - Updated August 2026

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