Hi, I'd like to start by saying I have traveled to over 30 countries and love seeing new places and hotels. We were very excited for this resort. The website talked about deluxe rooms and beautiful views and top notch amenities. After a 5 hour road trip we were very excited to get to our place. We arrived around 12:00 and asked for the possibility if we could push our stay back one night so we could head all the way to Jasper first. The lady at the front desk very abruptly said they have a very strict cancelation policy and they can't do that. I said, okay, i understand, can we please check in. She responded their resort has a very strict check in time, 3:00 and not before. I asked for the wifi code so i could check in with my family. To this she said its 9.99 and i can't offer that until you check in. Wow. Okay, So we headed to Jasper, had dinner and returned around 7:00. We checked and were so disappointed. Our room was 85 degrees, no ac. There is a fan, but there is a light that shines directly into your room if you have the window/curtain open to get the cool breeze. The room is small. Cruise boat small. Like stepping over your friends suitcase to get to bed. Our view? It was of the dumpster. The room was filled with bugs. No screen on the door to let cool air in so its mosquito heaved of 85 degrees. The wifi, didn't work away from the main lodge and the frond desk woman put us in the room most furthest away. The bathroom was gross. Stains in the tub. Old facilities, used stained toilet, etc. Not a place you want to spend any time in. So we decided to go to the cafeteria and get a drink. We took the drink to their pub for the view. We were greeted with you can't bring that in here. I explained that we bought it in their cafeteria. No, we have a very strict policy and you cannot bring any outside drinks to our pub. I explained but its from your resort. Again, i was told i couldn't bring it in. We gave up and went back to our hot buggy room. I pulled back my sheets and there were bugs in my bed. I complained to the front desk but they said they were sold out. There were many rooms unused as i walked back to the trash dumpster room. In the morning i requested 50% back off my stay as all the issues we experienced made it a horrible night sleep. The same lady curtly said, we do not offer any refunds, but you can fill out a review form and i will give it to the manager. The manager did call me and i explained the situation. She said the best she could do is offer me free dinner if i came and stayed with them again. Seriously? I live in california and this was a once in a life time road trip...I asked her to tell her owner of our horrible stay to see what else can be done. I never heard from her again. Stay away. This place had the worst service we have ever experienced. Rude. Curt. Short. Unwilling to help. Dirty hot buggy rooms. No wifi, over charged, unwelcoming and was our only bad night of our 8 day road trip of over 1800 miles, 4 national parks, 5 states and 2 countries. We found the border patrol crossing more enjoyable. read more