Imagine giving your physically healthy, eighty-five-year-old mother to alleged professional…read morecaretakers in late June and paying $8200.00 per month only for her to wind up in the hospital dehydrated just when the bulk of the money is running out and PACE funds are going to start in late August? If a family member paid themselves $8200.00 out of their relative's bank account then that person suddenly became ill, that person would be suspected of elder abuse, but if you are an assisted living facility, it is business as usual and rationalized away as natural because the person is old and has dementia. This woman entered the physically healthiest person in the facility, even more fit than some of the staff, and left wheelchair bound the rest of her life, left too weak to survive for long after leaving. The hospital stated that she did not have a UTI and could determine no other causes. Prior to her admission to Windrose, my mother did not even let a stroke stop her and bounced back. So how does a person get dehydrated? Windrose at Weymouth controls every aspect of a resident's environment and what they eat and drink. Do people get dehydrated if they are not given enough water or their room is too hot? I've requested that the appropriate authorities investigate since there is no medical explanation, but I've heard nothing back, so I'll probably have to do more by going public. Dementia destroys the mind and ultimately the body as it forgets how to function, but not this quickly. On a pure business and logistics level, the only competent people were Taniesha McAllister, who had to fix numerous billing errors and Windrose at Woburn's inability to return a security deposit to me when my mother transferred, and Melvin Santiago, the maintenance director who treated my mother's belongings as if they were his own. While I did not meet everyone in the facility, it was astounding that they were unable to spell my mother's name correctly, which affected the paperwork at the hospital, have my phone number incorrectly listed in their records and would claim that they could not reach me even though numerous Windrose employees called and texted me all the time, could not provide the correct paperwork for the lease and other items for months, provide the correct amounts due before moving in or answer direct questions correctly about how public funding would work. They only gave clear answers when the money ran out, and while only God knows the intent of a person's heart, they could have been playing a shell game to get all the private funds while they were available. Even though I saw these red flags, based on experience with Windrose at Woburn and other places, I figured that some people are better with caretaking than business and tried not to hold it against them. My mom will soon die because I trusted them to be good at something. Do not make the mistake that I did. All the money seems to go to Windrose at Weymouth with little of the responsibility. If you are considering an assisted living residence and it has the name Windrose or HallKeen attached, think overpromise, underdeliver....with grave consequences. I would only recommend it if you hate someone and want them to become debilitated as soon as possible. I plan to review Windrose at Woburn so if you want to find out how this story began, please check to see if it is up.

they broke my relatives knee then lied and said they fell when they were walking on their own…read more.......i was there when they broke it and made them exray it immediately at ssh emergency where they confirmed it was broke, i wasd the one making the request to have it exrayed because they ignored it and i knew they did it because it was in front of me .... they lie to cover themselves...i would never put anyone in this corrupted facility... they tried to blame my relative who just had surgery, they are disgraceful!!! when i told the truth about their lies they treated us awful and got rid of us fast ...

I had a terrible experience with the Dwyer Home which is owned by the same company. They…read more treated my family and my father, a veteran, disrespectfully, dishonestly and unprofessionally. After several months on their waiting list, my father's financials and medical records were reviewed to ensure that they could care for him this review included the doctor we requested he be assigned to . The Admissions Director informed us they had a room for him and arranged his transfer. On that day my father was loaded onto transport and my brother went to the Dwyer Home ahead of Him. When he arrived the head nurse said that they wouldn't accept my dad because of new information she had received, supposedly that day. She said my dad's records showed he was a wanderer and sexually aggressive. Everything she said was a lie. The case worker didn't send any new records that week, my dad is not a wander. He is not even ambulatory. He can't get in and out of a wheel chair. He is not on a locked ward and he isn't capable of remembering or entering a code in a key pad to open an exit door. Additionally my dad has never been aggressive. He's had the same health care assistant bathing him for 20 years and she adores him. So did his caregivers in assisted living and in his current nursing home. The nurse at Dwyer Home didn't call us to tell us they wouldn't accept him. When my brother went out to get his paper work. The nurse locked him out. No one from the Dwyer Home ever returned our calls or emails to apologize or explain. I jad explained to the Admissions Director, who told us she had a bed for him, that I was very worried about the care he was currently receiving. He had gone from walking on his own toBnot being able to adjust himself in bed in just a get months. Additionally, they had him so medicated he was sleeping all the time. She assured me that they could treat my dad's sun downers without over medicating him. My father served his country his entire life. He retired as a a lieutenant colonel after 20 years in the US Airforce. He worked at NASA, FAA, DOT & MITRE. He was one of the 1st US military personnel stationed in England to install intercontinental balistic missiles at Dwight D Eisenhower's direction during the cold war. He worked on the guided missile system that support the us moon landing He lead the FAA project to develop radar to direct aircraft while taxiing. He lead the JTIDs program that provides a 360 degree view for us fighter pilots. He retired from the military, civil service and private corporation saving his money to live comfortably during retirement.

My mother has been here since January. She is in her final…read morestages of life and on hospice. The staff here have been so good to her !! I feel they have treated her with the utmost dignity,care and respect. I'd like to thank the staff: CC, Polly Rosa just to name a few. Thank you for caring for my mother!

What a lovely home this is. If you or a loved one have to spend time recovering from something…read moreuntoward, this is a very comfortable place to do so. Nice staff that go out of their way to make the residents feel comfortable, the menu is varied and well prepared, the rooms are pleasant and for me the most important thing - no "living odors" in the halls! The public visiting rooms are beautiful; oriental rugs, comfortable chairs and sofas with plenty of room to maneuver wheelchairs through. The dining room is set up with seating matched by the staff but you skip can this if you prefer and have meals in your room. Also, takeout food is acceptable as diets allow which is always a plus for someone shut inside indefinitely. All in all, my family was very pleased with this facility, and our recommendations to friends were also echoed positively by them. It's the go-to for our family for care emergencies going forward.

My family is so grateful for Guided Living and all they have done for us. Truly the best home care…read moreagency in the area!!

This company gave me peace of mind while caring for my elderly mother-in-law. I was able to get…read moreout of the house and get errands done knowing that she would be well cared for by a trained and experienced cna. I had two aids that came weekly, and all of the other aids I met as well on "off" days were all amazing. The company was so easy to work with. They were able to get me started right away!

I would give them 10 stars if I could. I am so grateful for…read morethe Queens Garden. I met Peter in the middle of my home renovation when most of my house was down to the studs. Peter was really challenged to come up with a plan to decorate my living room all the while my kitchen was being stored in my living room. This week was the big reveal. The living room is gorgeous! Its better than I imagined. Also, Peter was so patient and understanding while our home project took longer than we hoped. He stored our furniture for us until we were ready. The best part is that Peter worked with our price range and he never pressured me to buy something. He wants to make sure his customers are happy. If you need anything big or small I highly recommend the Queens Garden!

The Queen's Garden has been managing our apartment models at Fairing Way and always does a fabulous…read morejob. In fact, we have now started using them for staging in our other senior living communities. New residents moving in have loved the model furniture so much that they have purchased all or many items prior to moving in. We love the Queen's Garden. Thank you Nicole and Peter. Pam M.

Had a wonderful experiences! Serena was exceptional, she did an amazing job helping me through the…read moreprocess. Would recommend this place 10/10 times !

Urgent care speed of being seen and efficiency of intake were fantastic!! Serena was the best at…read morethe front desk. Medical care and treatment was wonderful. My wife's condition was treated and she was released with detailed follow-up instructions. The waiting room is large, clean and quiet.

I really wanted LP to be better than this rating. - Is it…read moreclean? Seemingly yes in the public areas. - Are there basic systems to make sure your loved one in Independent Living (IP) isn't found dead days later. Yes. - Other than that, it is so very challenging to provide a review of all the issues related to: -- lack of follow-through by IP staff with family caregivers, -- lack of the same by the medical department, and even more so when (gosh forbid) your elder has to go to Rose Court because RC and Medical don't seemingly share data on your loved one. (BTW, the emergency care team at RC is great in and of itself.) Keep your loved one away from the live-in side of RC except for those in deep need of 24X7X365 help. It's a lock-down unit. --lack of staff owning up to/ responsibility not doing their jobs Are the grounds lovely, yes. Is the food really a 1/2 step down from anywhere you don't want to eat again, yes. The local HS kids try to provide good service but fall short. I will admit it can't be easy on the dining room managers to manage the quality of food delivered, food prep itself and training kids in hospitality to serve seniors. And all this for a $250K* buy in (1bdrm) plus ~$2K a month rent with one meal included. Lots of activities are available but I can't speak to the quality. 90% returned to estate when resident dies. *Price from about 5 years ago so this has probably increased. I'm just so frustrated. It's too late for my person to leave because it would be too much disruption. I will keep on advocating and try not to lose my mind. For whomever reads this review, survey all the options and if LP keeps rising to the top then know you will need to be your person's absolute advocate at every turn, with every interaction. Get yourself a notebook and keep it with you to track every interaction.

My mother liked living at Linden Ponds, but we (her adult children) all think the place is a huge…read morerip off. Their commercials are very misleading. Linden Ponds is "independent senior living." You put up a huge sum of money to move in, and then pay an outrageous monthly fee that amounts to a condo fee, with a meal plan thrown in. The food is mediocre at best. How they can possibly justify their $4,000+ a month fee (when you've already given them hundreds of thousands to pay for your apartment) is a mystery. They put my mother, who has dementia, in an ambulance one day and NO ONE CALLED ME. My mother was on a gurney in the hospital, alone, for 12 hours before a nice nurse took pity on my Mom and helped her to call me. I would have rained hellfire down on them for this, but my mother was still living there and I didn't want them to take my fury out on my Mom. Mom is at a new place now where for NO deposit and a bit more each month she gets three meals a day, laundry, and housekeeping done for her. Linden Ponds charges extra for EVERYTHING. It was a very happy day for me when we drove out of their, never to return.