I have had a couple vehicles in to Pucketts in the past. They are always polite and helpful when I…read morehave questions. They worked with my insurance and got everything fixed. Hopefully won't need them again but if I do I will call them!

They took 5 weeks on a job that should have been 2 weeks. Overspray all over the car. they didn't…read moreplug in the wiring harness for the parking sensors. The belt molding on the rear door is bent and will not stay clipped on. the front bumper cover will not stay fastened to the fender. The only thing I'm happy wit is the paint work. They couldn't get parts ordered on time. No one seems to communicate with each other. I will never use them again or recommend them to anyone.

These guys are phenomenal, when the roads iced over and I found myself in the ditch. When no one…read moreelse could help, this man did. It was -6° and while he was sliding down the road working the controls he assured me that it was alright and answered all my questions. The service he provided me and the price was extremely fair and I am very grateful there are towing companies who still appreciate their customers and treat them right. Thank you again sir! I appreciate it!

My vehicle was involved in a car wreck; after spending four months at this shop it sounds way worse…read morethan before. Can't even go 70 mph on the highway right now. After the insurance dished out $14k to them on a car worth $17k. Had to out source service for the placement of a sensor. These guys can not get their head out of their ass.

We took our car in January of 2023. They told us that there were parts on back order and they would…read morecall us when they came in. We got a phone call that they were in and we brought the car in around July or August of that year. It still was not fixed 100%. I continue to call and they continue to say they would call me back. Here we are September 2024 almost 2 years later. I finally got a hold of someone and advised him that I think we were just forgot about. He had me bring it in to see which parts we needed. Scheduled a time to drop it off. They replaced the parts, but now I have drip marks and spots all over the inside of my car. It has been nothing but a hassle. They seem nice when you're talking to them, but the service is horrible. They don't double check, and make sure that the car looks presentable. I have no clue what is splattered all over my car. I only hope it comes off.

they have had my vehicle for over a month now and have given me three different times it would be…read moreready and I still haven't got it back. this is the second time I've used their service and both times were this way. I will not be using them again and would not recommend them

The communication with customers on updates about their vehicles. In the first week of January they…read moretold me to bring my car on February 24th. I brought my car, they had it a little over a month with very little communication about the progress of the work being done. I picked up my car and it's May 22nd and they are still waiting on a part that is on back order and I had to contract them to check on the status. The communication is horrible.

Maybe if I'd had a different person caring for my business my experience would have been more…read morepleasant. Not only are we in the dumps for having to have our vehicle worked on for whatever reason, working with pleasant folks to ease the pain. Instead I got a male chauvinist who argued with me about my vehicle's damage when I was telling him what happened (even after the insurance adjuster confirmed). When I called to check on the progress of my vehicle, he didn't return call. Yet when my husband called, he was all buddy-buddy and in a good ol' boy tone gave him a thorough update. New update: Rep called back and apologized for the misunderstanding. Accountability is lacking this day and age and for him to call back and explain why and how it was all coming across went a long way. Professionalism and customer service, regardless of gender, must be at the helm of every organization. Thank you.

They have a huge rock in the only parking space and it scrapes your vehicle. Never use these rip…read moreoffs. When asked if they would repair the scrape because it was their rock, they said take it somewhere else. Goobers. see the photo of the rock below and beware. Do not spend your money with this company

I smashed my side mirror on my Jeep backing out of the garage. I thought about doing it myself by…read moregetting part ($95-$110) and then following a brutal YouTube video of taking the panel off my inside door and attempting to fix which would be a challenge. At the suggestion of a friend, I talked to Eric and Color Tech and took my Jeep in for a look; I am figuring $500 plus if I'm lucky. Quote was less than $230 for everything and when I took it in, they knocked it out in 30 min. crazy good!! Great job, very professional, efficient and side mirror looks awesome! Thank you!

Fantastic work and great customer service! Jeremiah gave me additional insurance related info when…read moregetting an estimate that no other body shop thought to mention. He even offered to guide me through the insurance process to keep them from low-balling me on the repair cost. After getting estimates from maybe 6 shops, these guys seemed just a little more engaged and/or honest than the others--for a fair price. Throughout the entire process, I spoke with several employees who were all patient, professional, and kind. During the repair, I was sent several updates--with pictures--and the communication was excellent. Ice storms caused a short delay (delayed parts arrival, etc), but I was kept updated through texts, emails, and phone calls. My fender was damaged in a hit-and-run, but it now looks as good as new with perfectly blended paint too. Plus, the interior of my car came back cleaner than when I brought it in (the cupholders were even cleaned), with a plastic mat placed over my driver's side floor mat. Definitely my new go-to auto repair.

I would not recommend Jeremiah's Car Star due to the poor customer service I experienced…read more Throughout the repair process, communication was frustrating. When I called with questions Stephanie seemed irritated that I was asking for clarification and was very short with me. I was simply trying to understand the process. I also had an unpleasant interaction with Amber at the front desk, who came across as rude and dismissive. When I later visited the shop and asked to speak with the owner about my concerns, I was told I could not speak with him because he was busy. When I attempted to explain the issues I had experienced, Stephanie became defensive and eventually walked away from the conversation without addressing my concerns. I understand that body shops are busy and stressful environments, but customers deserve to be treated with respect when asking reasonable questions about their vehicle and insurance claim. The quality of the repair may be fine, but the customer service I received was disappointing enough that I would not choose this shop again.

They are amazing to work with and go way beyond the extra mile in quality workmanship and service…read more This is the only place I would take a car for body work.

I recently had my front bumper replaced and painted on my 2010 Honda Accord EX-L. Also had the same…read morework done on my rear bumper a few years previously. They did an excellent job on both occasions. Quality work and friendly staff. Thanks Chris. Work came in under the original estimate and that's always a plus. I highly recommend them. David B.