My mom's car broke down on a Saturday morning on her way to Grand Rapids, MI from Toledo, OH. After calling AAA we learned that it would cost over $200 to tow it back to Toledo due to the number of miles that had been used under the current service agreement. As an alternative we opted to tow it to a local AAA authorized dealer so that she could use that $200 towards the impending repair. AAA informed us that it would be towed to A & H Transmission Auto Repair in Brighton MI. We called Monday afternoon, bracing for bad news. Under the circumstances, (i.e. out-of-towners, women, lack of knowledge about automobiles), we just assumed it would be a significant repair / we'd be taken advantage of. The gentleman that answered the phone said they were just pulling it into the shop and that he would give us a call the next day. On Tuesday we received a call stating that the car was repaired and the cost would be $75.00!!!! He also informed us that he could tell that a recent repair that contributed to the issue was done incorrectly and that he could fix that too. Both repairs would be around $289.00 and the car would be available the next day. We were relieved by this news and my mom authorized the additional repair.
So we set out to drive 1.5 hours to pick up my mom's car. Due to work, we couldn't get on the road until 4pm, knowing that would get us there just before the shop closed at 6pm. When we called to let the shop know that we were on our way, the gentleman on the phone informed us that due to construction, traffic was backed up. He wished us safe travel and ensured us that he would be there when we arrived.
As I was driving, I looked at "the sticker" on my windshield and realized I was overdue for an oil change. I was worried, because I have to add oil between scheduled oil changes because it "disappears". I say disappears because my local shop can't confirm a source of a leak or that my car is burning oil. Anyway, when we arrived at A&H Transmission (By the way, it's a beautiful store front), my mom gets out to go inside and I park and pop my hood to check the oil. My thought is that I could buy some if necessary, for my return trip home. Before I can even located the oil cap, a gentleman says "Hey, I'm supposed to do that"! He comes over, checks my oil, confirm that I shouldn't drive back to Toledo without more. He comes back fills it up (I don't know how many quarts, but it seemed thirsty). I wanted to pay for the oil, he refused. I wanted to give him a tip, he refused. He told us his name was Lloyd. Meanwhile, my mom finished her transaction and mentioned that the gentleman inside encouraged her to go back the original shop in Toledo, OH and request a refund for the ill repair. I began complementing the shop, to Lloyd, for what was just done for me and for their dealing with my Mom's vehicle. We then learned that he was the owner. NOT ONLY THAT, my mom went back to the shop in Toledo, she put them on the phone with A&H Transmission, and they refunded her money! WOW! This was a great experience. If I ever need a serious service repair I actually may consider having it towed 1.5 hours away to A & H Transmission Auto Repair. If you are local...there is no other place to go. Professional, Honest, & Fair!!! read more