I had three necklaces that needed repair, 2 needing restrung. I took them to another jewelry store…read morefirst where I was treated very condescendingly, maybe because these are not high end pieces.I was quoted a very high price for one necklace and was told the other necklace couldn't be done. I didn't even show him the third one. I thought I'd try one more place, luckily it was Diamond Studio. Oh my gosh, so much nicer. Everyone there is so friendly. Rhonda couldn't have been nicer. She was able to restring both for less than the previous place's quote for one. She went above and beyond, suggesting a great idea for one, a magnetic clasp! (aging fingers:) I am a Diamond Studio fan and customer for life! Sheila F.

Friendly people and fast, professional watch replacement service (Omega and Baume & Mercier watches)read more

Fix the watch for me that no one else could. And it was very reasonably priced. Other jewelry store…read moretold us to sell it for scrap.

This was THE best experience I've ever had with customer support! I came in to have my wedding ring…read moresized which has been long overdue. After having two kids and 13 years of marriage, I needed my ring sized up. My husband and I came in with our two elementary aged school kids, and we were anxious about them being a little rowdy at a place filled with expensive jewelry. But as it is being a parent, sometimes the kids just have to come along. However, Jenna, the jeweler who helped us was above and beyond! She answered every question my children had about the jewelry and the sizing process. They had lots of questions! They left with a great interest in how jewelry is made, and with the knowledge that there are other adults out in the world that are interested in them and have space for them in their curiosities. That was not necessary to do, but it was deeply appreciated. Aside from that the service was fast efficient well priced and my ring is absolutely beautiful and I'm so glad to have it back. Jenna, thank you for your kindness your patience and you're genuine care for my family. It meant the world to us. This definitely was a great experience and I will be back and will recommend to anyone.

Koulian Jewelers made the engagement ring experience stress-free and actually enjoyable. I came in…read morewith a photo of the style I wanted and the gentleman who helped me put everything together perfectly. He was patient, honest, and super easy to talk to. It felt like I was dealing with family, not just another jewelry store. The ring was finished quicker than I expected and it came out amazing. I'd recommend Koulian Jewelers to anyone looking for quality work and great service

Alec was charged with resizing of my wedding band of 43 years but not losing the inscription. What…read morean amazing job and with only a few days notice, just in time for Christmas. It means so much to me to have my wedding band back where it belongs without losing the inscription we chose those many years ago. Thank you Alec.

My experience at Meyers Jewelers has convinced me that I won't be returning. This was my first time…read moreusing their services for a simple watch repair, and unfortunately, the customer service left a poor impression. From the moment I walked in, I was not greeted warmly. Several employees were gathered at the front desk casually browsing the internet and discussing what they were looking at while I waited to be helped. The interaction felt very transactional rather than welcoming. The employee who assisted me spoke very little and showed little interest in providing friendly customer service. The employee who performed the service on my watch was similarly brief and lacked courtesy. Although I came in for a minor service rather than a significant purchase, every customer should receive the same level of professionalism and respect. Based on this experience, I would not feel comfortable returning for future purchases or services, regardless of their size.

I have been going to Meyers for many years and they have always been friendly and helpful. I have…read moremade many purchases from them and I know that I have gotten great value.

After purchasing my original engagement ring at this Easton location I was highly impressed…read more Unforunately my ring was lost during multiple hospital stays in December. I had insurance so I filed a claim & they directed me to return to Diamond Cellar to pick out a replacement ring. Immediately it was not a pleasant experience. The receptionist never placed me in que despite being the 3rd person in the door after they opened at 10am. I sat annoyed for over 30 mins before approaching her again and asked if I should just make an appt. She said no there was a mix up. I wish I would've just left then. So much happened in between then and now but on 4/25 I called asked if I could speak to a manager because after placing my replacement order they have continued to try to mark the price up despite everything being written up properly & me having both the receipts for the stone as well as the setting. I originally called 3.5 hrs before closing and the receptionist told me if the female manager felt it was important she would return my call. I called back 25 mins before they closed again asking to speak to the manager. She then informed me the manager would call me back closer to closing time. I said do you not close in 25 mins? She said yes then abruptly ended the phone call that ended with "bye". At this point I'm going to try to reach someone af the corporate office because the way they are behaving like a used car sales lot is appalling. I refuse to pay a penny more than the agreed upon price that is on all my order receipts I was given when I placed the order on 2/21. They have flat out lied twice now about why the cost is changing. Avoid at all cost, even if you've had spectacular experience there in the past. I would much rather have them refund my insurance company the money that was wired to them for the replacement and take my business elsewhere and be treated as a valued customer.

Ordered online from store 5A, whose local locations have closed; I think they are owned by Diamond…read moreCellar maybe. Good prices. Great service at the store. Don't be put off by the building that looks like it's under construction. Park in one of the lots nearby, carefully walk along the front of the building. Inside there are plenty of staff and plenty of interesting pieces of jewelry.

My soon to be mother in law has used Kevin for multiple years for her jewelry needs and recommended…read morehim when my fiance and I were wanting to custom design an engagement ring and wedding band using diamonds from each side of our family. I am an illustrator by trade and wanted something unique and timeless but couldn't quite find it while shopping around. I ended up editing a photo of a ring set that I liked and adjusted slightly to look the way I imagined my forever ring. He worked with me on the design and adjusted CAD designs with my minor change requests till I was happy with it. The ring turned out impeccably beautiful. I could not be more pleased. I'd highly recommend

They got my review deleted somehow on multiple platforms, a yelp email reminded me of it, so I…read morefigured I'd post it again. See the comments for how I was profiled and low balled. His only reviews on BBB are negative. I just noticed he said he fixed my ring for free the previous time and that's a lie, I paid for the fix, he cleaned it for free... he offered after I asked how much a cleaning would be.

I would not recommend this business based on my experience. We originally got my engagement ring…read morehere and had no issues. However, when it came time to purchase my wedding band the experience became one of the most unprofessional customer service experiences I've ever had. After having issues with my wedding band multiple times, I was texting with the owner about fixing my third band. His response was, "What was discussed?" which felt extremely dismissive and frustrating, especially because I had just been in the shop explaining directly to him how unhappy I was with the ring. Unfortunately, due to the timeline and the fact that the third wedding band was still not correct, I had to get married wearing a ring that I did not love. When I picked up the second band, we discovered together that it was still not what I had requested. Finding out in the moment that the second band had been made incorrectly was both disappointing and avoidable. This should have been identified before I arrived to pick it up. I had to repeatedly advocate for myself to receive a product that matched what was originally discussed and expected. Unfortunately, that was never delivered, and I am now having my band corrected by another jeweler. The lack of accountability, and customer care is the reason I am leaving this review. Had there been any apology or genuine care towards getting my band correct, I would have continued working with the owner despite the issues. The most disappointing part was feeling like my concerns and previous conversations were repeatedly forgotten, leaving me to explain the situation and my frustrations again each time. Even after texting him explaining my frustration, he did not respond, and still I was left with no acknowledgement or apology. I then go in for a final time to drop off the second band, tell him that his lack of care and apology throughout this entire process had been extremely unprofessional. Even then, he said nothing.

Great service. Fantastic jewelry. Expert design and repair. Highly recommend!!!!!!!!!!!!!read more

Super poor craftsmanship, cost me hundreds of dollars due to neglect. They failed to inspect…read morediamond ring causing me to lose a diamond.

Very disappointing experience. What should have been an exciting process turned into complete…read morefrustration and a lack of trust. Customer service = lack of coordination and follow-through. Lengthy process to design a custom engagement ring. We had to repeat information at each encounter and called them for every update. Last straw was a lack of a confirmation email to finalize process for ring to be built. Waited a week and no word. Had to call twice to discover that nothing was finalized or sent. Five weeks of wasted time. Asked for refund and now starting all over again with another jeweler.