Absolutely terrible service. Nobody sat us or even greeted us when we walked in. We sat at the counter, and after 10mins we had to ask for a menu. After another 8 we had to ask for water since nobody brought us any. 30 mins total and again we had to ask to order. We weren't told what items they did not have up front, so we were disappointed when the drink we wanted wasn't available. The margaritas were super watered down and far too sweet. The fries had barely any flavor. Surprisingly the Cesar Salad was the only redeeming part. Nobody cleaned our area while we sat. Only when we were ready to pay. And they ended up taking my drink when there was still a few sips in there. Horrendous. read more

The Arch Burger is what it's all about. Mwoah! Amazing. I was in the mood to indulge so went for a burger topped with pulled pork, it was tasty, juicy, delicious. My friend and I shared a portion of sweet potato fries between us, which was plenty to share. My friend also had the Arch burger after they were all out of the juicy Lucy burgers, which was disappointing. Service was friendly. The toilets could have been cleaner, but other than that it was a great meal to round off the weekend. read more

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As an American expat in London, I've finally found authentic American pancakes in The Diner. The restaurant's retro-inspired interior is welcoming and the menu is packed with favourites from my homeland - pancakes, chicken and waffles, hot dogs, shakes, etc. After sampling the menu from at least 5 visits, I can confirm that The Diner's pancakes and bloody marys are top notch. Other breakfast foods, however, fall a little flat. The bacon is a bit soft, the heuvos rancheros is bland, and the waffles don't impress. Despite its shortcomings, The Diner is still a solid bet for decent American food. read more

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I'm a little bit obsessed with burgers. Good burgers. So it says a lot that The Diablo burger from The Diner is one of my favourite London burgers. I mean it helps that they'll cook it rare, I always think it's a sign of a good quality meat patty that a place will do that. And this is clearly good quality meat (it's the premium burger on the menu so that is to be expected!). There are so many amazing delicious options at The Diner but this is the one I always seem to go for. My favourite menu items for sure. Another favourite are the sweet potato fries. I love the sweet potato poutine version, oozing with cheese and smothered in bacon gravy. But a friend introduced me to the garlic version (on the menu as regular fries but can be substituted for sweet potato). Heavenly. French toast isn't bad either. Not as sweet as I like it but the bread is good and it's nice as a brunch dish. And the alcoholic teas! There's one with sorbet which is just like a grown up slushy. Amazing. I think the only dish I haven't completely enjoyed was the Nutella crodough dessert - it was a little on the greasy side. Oh, and possibly surprisingly, The Diner is not only great for vegetarians but they also do a kick ass vegan taco bowl! read more

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Nice American style diner with friendly enough staff. Asked for water with my coffee, but the glass I was given was covered in spots and really didn't look clean. Seems to be a regular occurence in London as I've had this happen in other cheaper restaurants as well. The food is quite cheap, for London, but you get quite a bit! I had the pancakes, which were delicious, with bacon. Smothered with maple syrup and buttermilk butter was great! My girlfriend had a English muffin with poached eggs, which was quite good according to her. Her only negative would be that there was no Brown sauce, but to be fair it is an American diner. The destination is great, next to a lot of shops and close to the Tower of London. On Sunday Irma right beside a market, so plenty of things to look about at after eating. If it wasn't for the manky glad I'd give 5 stars, but 4 is pretty good! read more

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This is an American style diner with an American style menu to match. The decor is what you'd expect to find in an old, road-side diner. We just popped in for a drink after work on a Friday because we didn't want to have to shout to hear ourselves heard in a busy, loud pub. We got a booth and our drinks...an ale (they have quite an extensive beer menu), a cocktail and a cherry coke. I longed for one of their amazing sounding milkshakes but alas the lactose intolerance prevents me from such joys! Later on there was a queue for tables so it does get quite busy. We weren't forced out, the service was friendly. We saw a lot of chicken wings and burgers going past so I think they're among the most popular on the menu! Would like to check out the food next time! read more

Needed a place open late for dinner and ended up here. It's basically like a British version of Johnny Rockets in the US. The burgers, fries, onion rings and milkshakes were good, and the service was friendly. A cute place for sure w decent food. read more

My stomach is seriously questioning the credibility of my eyes after the amount of food that has just been ordered and laid out in front of us. There is one thing that can be said about the diner and that is, they provide hearty portions which is great considering the slightly inflated price of food here. I had the diablo burger which is a classic spicy burger with plenty of flavour, however it is certainly not up there in my best burgers list as the meat was pretty greasy. We also shared a large portion of chicken wings, which again, were not all that great and certainly won't see me seeking them out again. Overall I would say that what we have here is a run of the mill TGI Fridays with calorific food for those that just want a good stuffing. read more

Bizarrely rude customer service. Avoid this branch. Food is great but the poor customer experience unfortunately ruins the whole atmosphere. The male manager at this branch is appalling. read more

The food was good. The taco salad was enormous and the chili cheese fries were good. The iced tea was overwhelming though. Instead of using lemon wedges they used a lemon syrup in addition to lemon wedges and it was just too much. Also, the music was very loud. So loud we had to scream at each other to be heard. read more

I went there and they have no burgers, no hot dogs so I asked for chicken and waffle 15 minutes later they came back to say the waffle machine broke. I guess they have nothing on the kitchen. My last order I chose corned beef hash with potato and eggs. I also ordered tater tots with cheese. None of them are good, the tater tots are over cooked almost burnt, the corn beef hash is pretty nasty. The only reason why I give this place two stars is because the waiter is very nice and they do have wifi. read more

The Diner - The logo of the restaurant - American Near Me - London, XGL

The Diner, as the name suggests, has been arranged to look like an American diner ( like the one you see in American movies). Perfect restaurant arrangement to facilitate friends gatherings as the seating style allows everyone at the table to be able to talk to one another. From what I remember 6 people at the table should have enough space. Some say it's also the best place to cure hangovers. Can't comment on that though. When it comes to American cuisine ( that is from the USA) it's not something I'd go for on regular basis and I have always been a bit sceptical about it but I must admit the Diner serves excellent burgers. And so far it is the only place that comes to my mind when I think of a quality burger meal. Sadly, and probably because wine does not usually go with a burger anyway, although it is possible to order wine at the Diner - I would not do that. Unless you fancy drinking it from a whiskey glass ;) Nope, no wine glasses. The wine is however properly chilled although table wine only. Staff has been very attentive, so well done! read more

I'd had cocktails at The Diner previously which were fabulous, so I was excited to come back for the American style food. My friend and I came for lunch a month or two ago, and quite frankly, it was a disaster. The order didn't go through, so we were waiting an hour for our food. Drinks weren't offered during that time frame either. When food actually did arrive, some items were freezing cold, and we were missing some side dishes which then came even later than everything else. However, the food we did have (especially the tater tots, when actually piping hot) were really good. Also a big nod to the vanilla milkshake here (it's about 10,000 calories, so it tastes awesome). The reason this place gets a 3* from me (not a miserable 1*) is that the manager dealt with our bad experience really well. She came over, unwarranted, and apologised profusely about what had happened. She didn't make excuses, but just told us we weren't paying a penny for anything. She seemed really genuine, and upset we'd had a bad meal. For me, quite frankly, customer service means a lot in this world. For that reason (along with the milkshake) I think I'd chance this place again. read more

Hangover time and what should we eat? Some good old fashioned heavy stuff obviously! So off we went to The Diner for our potential medicine. The Diner is set amongst a selection of high street favourite chains such as Gourmet Burger, Las Iguanas and The Real Greek. With only 8 locations so far, is does not class as a chain just yet and it does remain quite individual. I have a choice of three near me, Dalston, Shoreditch and Old Spitalfields. Back to our hangover and a need for a Bloody Mary first and foremost, we tackled the simple menu and ordered up some good stuff. I opted for something a little bit different than a normal burger and went for the Diner Hot Dog. A big frank, sandwiched between Swiss cheese, bacon, sour cream, pickles and a sweet bun. The sweet bun gave it a weird taste for my liking, but all of the other ingredients were lush. Valentina went for Californian Burger, which was 6ox of hamburger, served with Monterery Jack cheese, smashed avocado and Diner burger sauce in a sesame bun. For sides, she had cheesy fries and I had garlic butter fries which were stuff made for heart attacks. However, it was sooooo tasty and I wish I could have eaten it all. My hot dog was £7.50 and her burger was £8.50, so reasonable priced for good portions. The Bloody Mary was just what the doctor ordered, with the right mix of alcohol and tomato juice. Overall the food was good, it wasn't mind blowing and I know Valentina will stand by Patty & Bun as remaining her best ever burger experience. But, if you are in the area shopping and fancy a burger, we would definitely choose this place over Gourmet Burger. read more

For two Americans, who have been away from the States for many months now, we had a very good dinner at the diner. I ordered the Dirty Double with sweet potato fries. Also sampled a few beers. The wife ordered a cheeseburger with sweet potato fries, and a milkshake. The meal was so tasty and gave us a reminder of the US. The Staff was great and very polite. No problem getting a table and enjoying the ambiance of the diner. Thank you the great evening! read more

It took three attempts to convince myself to Diner. Randomly popping in once their venue in Curtain Rd. and seeing £12 shakes put me off for a good while. So a year on I reluctantly spent a team lunch there expecting hyper high prices for burgers and fries. Prices were average, my veggie burger wasn't bad, but not the best I ever had for sure. Having discovered only yesterday their new venue in Spitalfields I gave it another, third go. Being already full with my lunch, I ordered coconut milk shake that costs... £4.5 (how on Earth could I possibly see£12 instead of 5 before, I don't know, but I'm glad I had a chance to correct this info) and it was absolutely divine! The other ones on the menu, especially the oreo and snickers ones look amazingly tasty too and if I pass by outside office hours next time, I'm definitely gonna try the alcoholic versions. Enjoying my post lunch shake with a group of colleagues, despite being vegetarian, I can only say, the meaty food looked great. If you're not into burgers, you can also order a salad or a breakfast (French toasts for example) - all day. Everyone enjoyed their meal and the buzzing environment and efficient and cute waiters:P Despite a great range of food choices around Spitalfields the place was full, which I guess only proves it's worth visiting. read more

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Perfect place to go if you're looking for a quick and easy meal! The price is right and the food is good. It's not the best option if you're looking for high quality food, but it was a satisfying meal! I ordered the cheeseburger and onion garlic fries! The fries were fantastic and the burger was good as well, though I wasn't as impressed with the burger patty as I'd hoped. My friend ordered the hotdog and a coke-float and loved both! All together the meal came to £25 which we thought was extremely reasonable. The staff were friendly and didn't bother us too much, and therefor we were very pleased! read more

The burger was great, totally good. The mac and cheese was appallingly bad. It was literally rigatoni noodles with some cheese congealed into a single layer (like a flat patty) on top. It makes me wonder whether the cook there is actually familiar with mac & cheese or if (s)he was guessing. This is my first Yelp review ever, I was so blown away by how bad the mac and cheese was that I wanted to warn other people not to order it. The burger was good though, I recommend that a lot read more

Meeting friends for a drink around the Liverpool Street Station area proved impossible on a Friday after work. Every bar in the area was packed and overflowing onto the street. We wandered over to Old Spitalfield's Market and found a comfy booth at The Diner. The service was friendly and the menu was drool-inducing. We just got drinks (totally recommend the alcoholic milkshakes), but I'll be returning for the burgers and chicken wings. read more

If you need an American breakfast in London, this is your spot. They have American drip coffee and pancakes which are difficult to find otherwise. Are they the best? No. But they hit the spot when you're homesick. A bonus point for the location; couched in the center of Spitalfields Markets so you have lots of cool shopping after eating. If they'd add some non pork breakfast meats to the menu, I'd give them another star. read more

This is one of my favourite restaurants in london. Really enjoy the atmosphere and venue. Food is amazing and the staff are really nice but could do with checking on the customers more as sometimes i would be waiting for the check for an unnecessary amount of time. read more

Just picked up a take away burger, really wanted to try the Meatloaf Roll, but they had run out, nice burger, good skinny fries, place is busty read more

I like a good American diner theme from time to time and this place pulls it off really well, with comfy booth seating, the music and neon pop art on the walls. I half expected the waitress to come over on roller skates! Instead, it was sadly more of a sleepwalk over and she seemed pretty disinterested for our whole visit. Not that I needed her to strike up meaningless conversation but a little enthusiasm/warmth/indication of consciousness would've been good! Usually I can forgive mediocre service if the food is good, but this was a bit of a let-down too. I was quite excited by the menu which (aside from having boozy milkshakes eek) has a nice amount of choice, especially for two rumbly tummies in need of a good feed. I chose the Californian burger with monterey jack cheese, smashed avocado and their burger sauce. It predictably turned into quite a dripping mess - the avo squelched out the sides quite easily and I'm not sure how fresh it was. The meat itself was medium-rare pink as I'd asked for but it wasn't as hot as I would have liked in the middle which made me a bit nervous. Overall I found the whole thing lacking in flavour too. Thank god for the sweet potato fries side order which never disappoints! My mate devoured an Arch burger and added a heart attack with a side of chilli-cheese fries, emphasis on the cheese. I did quite enjoy my Californian IPA. It made for a cosy stop on a blustery winter's eve, though maybe it was the effect of it being a Sunday that the staff seemed almost half asleep?! Whatever the reason, I thought it was a shame that the fun setting and great-looking menu just didn't quite carry through into the execution. read more

Super bad breakfast burrito and slow service. So many better options to dine around so skip the The Diner.

We wanted to grab something for dinner before catching the train. The food was okay. I had Mac&Cheese but it wasn't my favorite. One of my friends had meatloaf and she seemed to have enjoyed it a lot. Pancake was nice but it's definitely not one of the best I've had. We were there from 6:30 to around 8pm, during which it was a bit short-staffed but it was to be expected and all the staff was lovely. Will go for their breakfast (which seems to have a higher rating here on yelp) at some point. read more

Nothing special really. I had a dry burger and some chilli cheese fries that tasted like they had been made a couple of days before. Good milkshakes, though. read more

Great place for an American style carb and meat fest. The pancakes are really good and the best hangover treatment. Good craft beer selection too! read more

Really disappointing breakfast. The milk we were served with our coffee was off, so we asked them to replace it. They came back with another jug of rancid milk. Third time lucky, but by that point we'd almost finished our meal anyway. Oh, and the guacamole we were served had a fragment of avocado stone in it. We're not planning a return visit any time soon. read more

Horrible experience, will not be back. Popped in for a little snack and went for the queso and tortilla chips. Food came out quickly, but after one bite I decided it was inedible. Thick, grainy, strange consistency and there was almost a sweet after taste - this is nothing like what a queso dip should be! It was gelatinous. I pushed it to the other end of the table and waited to see if server would check back to see how I was getting on. She never did. I had to pull her aside to tell her it was inedible/strange and that I couldn't take more than one bite. She asked if I wanted the bill. I was half expecting her to perhaps offer something else or give me a discount or something seeing as I left it all on plate. No such luck. I paid (including the automatically gratuity) and left. Never going back. read more

The Diner - Strangest, grainiest, thickest queso you'll ever eat (but try to avoid doing so!)... - American Near Me - London, XGL

Best place ever if you don't care about what you eat, and about the customer service (if you can call it that in this restaurant). I went there to have lunch with two friends and we ordered two burgers and one salad, with fries while we wait for the food. After the fries and the drinks came, we had to wait around 40 minustes for the food, even when the restaurant was far away from being full. Food was correct, not the best burger I have eaten, but was ok. We asked for the bill, and after they bring it, we had to wait again around 20 minutes till the waiters stop joking and talking in one corner of the branch and they realize we were waiting for them to pay. I won't visit one of their rest again. read more

We were all still feeling a little jaded after our Christmas party on Wednesday (I know it's Friday...what can I say!) so decided to go out for lunch. The diner looked like it would rock all the boxes to help cure our moods so we rocked in. The place looks great so we started to get a bit excited for the food. The menu is huge so we were finding it hard to pick something as it all sounded amazing. Our waitress came over and we excitedly picked our choices. Those that ordered shakes got their drinks first then about 15mins later we got the soft drinks. We had also ordered some beers but they never turned up. Ok let's not be too disheartened...we were supposed to get some nachos to nibble on while we waited for the food, but they never arrived. By the time the mains came out about 30mins later we were starving. We all gobbled the food down but in all honesty it was all a bit "meh". Pretty disappointing all round really..crappy service and crappy food. read more

We stopped in for lunch. Restaurant was 80% empty in an otherwise bustling area which should have been a red flag. After being seated, we had to go and find the waitstaff in order to place our order (25+mins of waiting). When the food finally arrived, my burger (the Juicy Lucy which was supposed to have queso in it), however it was so offensively dry, we realised they had forgotten to put the cheese in. We had waited so long to order/receive the food we started eating as it was. Absolutely no one came to check on us/our meal and we were nervous to send it back for fear of having to wait again. I have to say it looked as though the kitchen was running well, the waitstaff were just constantly nowhere to be seen. With dirty plates in front of us we were clearly ready to leave and another 20+ mins passed with no one checking on us/passing by. So we again had to go and find the waitstaff (who were mostly chatting around the bar in the empty restaurant) to pay the bill. I would definitely avoid this restaurant in future given how many other fantastic options there are around Spitalfields. read more