Hilltop Park has been an incredible place to work! I've been to other facilities that are not even…read morehalf this nice. Everyone is smiling, says hello, and seems to care about the residents and love what they do! Great atmosphere, smells clean, the residents are happy. I definitely recommend this facility for not only your loved ones, but also for yourself if you are in the healthcare field!

This community has an incredible team of healthcare professionals. The admissions director,…read moreAngelina was so responsive and so educated on financials and made the whole process seamless. the Director of Nirsing ( I think her name was Marlene) helped make this process so stress free. It's never easy putting above one on a nursing facility. Overall, I am so satisfied with the care my loved one is currently receiving.

WE recently lost a family member who had been in this facility, but there was a very…read moreresponsive social worker who helped us with a referral to Hospice care and helped us understand the benefits of this service. Living far away in another state we were pleased to get regular updates about the well being of our family member. When we were visiting we saw that the staff, many of whom struggled with English, were always kind and respectful of the patient, and the room was never found to be in disorder. We were grateful for the services provided.

2 pts in a room! Pt bed had no rails and 2nd shoved up against back wall with very little space to…read morestand and a window AC blowing 2" from foot of bed! Staff left door wide open while I was visiting and changing the pt near door!! Whole unit seem very unkept! Boxes and equipment stacked everywhere! Front lobby run down ! Windows filthy!! Was greeted well and pts werent complaining! Seemed more like very poor NH and not a rehab facility!

DO NOT USE THIS PLACE!! Used this facility for my Grandma who went in for a simple knee rehab. We…read moreended up being left unattended for long amounts of time and couldn't hold her bladder anymore and attempted to take herself which resulted in a fall causing a brain bleed. We received staples at the local hospital and returned here to finish out our stay in rehab. Grandma pushed call light and we waited over an hour before someone arrived to assist her. After learning this information we remained with her from 7a - 7p but quickly learned that during the night she was ignored and was let fall again which resulted in a worse brain bleed that caused memory and conjugative abilities arequired surgery to release pressure so try and gain back what she lost (which she did not make it through) Moral of the story is... If you're loved one comes here happy and go lucky expected them to come out lost and confused. TOUR THIS PLACE! You'll see sad gray lost souls.

My mother in law was sent here after an infection and a stroke left her confused and needing rehab…read more No quality of care. She was neglected, off her meds and combative, fell multiple times and fractured her pelvis. We are far away and were unable to contact anyone or get any updates. Horrible. Stay far away.

The staff are genuine and authentic. I met great friends in this place not only other peers but…read morealso staff! GREAT way to start a new chapter

The type of care the staff here offers is unique and truly important. The staff all comes from…read moredifferent backgrounds and it was noticeable as a patient this improved their ability to connect with others and myself. I didn't feel like a number, can't say the same about other facilities I've been in.

Excellent care and kind staff that knows me by name and shows genuine support during my experience.read more

I've been alone w my scoliosis and pain for 52 years. This is the first place where I can be curved…read moreand unabashed as I relearn how to live in my body. Hightender, Mansi, Dre, Luis, Maggie, are the best! Working smart to let go of old patterns and replace with new ones. Thank goodness they're great helpers.

The reason I am giving Rowan Community a 5-star review is because they care. The staff care about…read morethe well-being of their patients and several of the staff members are long time employees. We have 2 children at the facility that are suffering from a terrible neurological disease. They will never recover, and Rowan Community is their home. The staff treat them as such and take care of them like they are their own. You can't put a price tag or a star rating on that. If something were to happen to my wife or myself, we know that they would be taking care of. With that said, it is an older building and has a lot of the issues that come with an older building. They unfortunately are dealing with staff shortages much like every other business these days, but they are doing the best they can. Everyone pitches in to help. It is all hands-on deck when it comes to meal service, and they do the best they can. We are very involved with the care of our kids and you will find my wife there at least 3 times a week. Unfortunately, several of the residents have been forgotten by their family members and they expect the staff to just "handle" their needs. If you are looking for a state-of-the-art facility, Rowan probably isn't that. If you are looking for people who care, Rowan is the place.

Honestly, this is one of those situations where if I could take stars away from them or give…read morenegative stars, I would! My father was brought to Rowan after a back surgery for rehab, because it was affiliated with the VA. They seemed to be highly rated but this is the biggest nightmare of a care facility I've ever experienced in my life. This is the hell you send your loved ones to when they are dying! Before I even got there, my dad was texting us non-stop to come save him. He did not get breakfast because his dinner the night before was practically inedible. He begged us to bring him outside food. Upon walking in you are immediately hit with a smell of a mixture of morgue and mold-riddled cafe. Then you see the paint, decor, and bedding is all from the 1970s and 1980s. The beds spring boards and the mattresses are foam, not memory foam, regular camping mat foam. The beds at the hospital were more comfortable. The staff seemed mostly nice, but the Director of Nursing seemed to find us audacious for saying that the beds were not adequate. Dad was complaining of pain three times more in these beds than he did at the hospital before his surgery. I asked her how old the beds were, and she answered with "They are perfectly functional! What's wrong with them?!" That's not what I asked. The more I sat with my dad, the more triggered I got by the sounds and smells. It sounds like an insane asylum. Doors being slammed every 30 seconds, equipment knocking and slamming, staff yelling at each other across the halls, patients melting down, etc. There is no AC in the individual rooms. The PT center can only handle one patient at a time, and with as many patients as they had, I'm not sure how often they could have gotten around to my dad's care. As I walked to different places in the facility I was hit with what smells like feces and rotten menstrual pads. Then I had to get on the floor because my dad dropped his hearing aid battery and the floor was sticky. There were no chairs for visitors or patients to sit on. We sat on the unoccupied bed in the room and our backs started hurting as well.

As a vendor, I had great difficulties receiving payment. The…read more1099 submitted to the IRS was incorrect by hundreds of dollars. When I called to ask for the business office, the nurses station hung up on me. When I called back to try again they were laughing. There is no one available to speak with about this matter, and there is no mailbox to leave a message!

The level of care that is given to everyone in this very at-risk group of individuals is... for…read morelack of a better word, stellar. Patients range from fully mobile and functioning, just needing a little help to get back into the community, to needing full care for ALL of their needs. The CNAs, RNs, LVNs, PRNs, and all OTHER staff are all doing their absolute best to coordinate and maintain care for these residents. Some residents don't enjoy physical or social interaction AT all, and so the care they receive is absolutely critical... and everyone at this location has a good heart and and a good head on their shoulders, making sure that all patient needs are met, and patients are treated with respect and dignity. I would recommend!

Beware! Be diligent! Don't take their word! The facility is beautiful and clean. The rooms are a…read morenice size. That's where the good ends. There were so many balls dropped while my father was there it's unbelievable. No one communicates to each other, the charting is inaccurate or doesn't occur at all. We had to repeat information to almost every shift. Had to fill out forms more than once. If we hadn't been present throughout my father's stay, he would have been written off completely. The mismanagement of patient care and lack of attention to the most basic detail is stunning. The planning for care after discharge, never happened.... we were told that should have started the day he was admitted. This has resulted in a series of calls and lack of the care continuum. The staff are friendly, but the management of patient care is an utter failure.

My husband got good care. The staff worked very hard and were very kind, however often waiting for…read morehelp could take as long as 25 minute, even for assistance to the bathroom. The administration were responsive and helpful.

I was brought there by a group of criminal ruffians, who had just violently assaulted me. I had…read morebeen in my own car, pulling into a parking space in a private hotel lot, when several unknown cars sped towards my automobile. Their speed & direction frightened me. I drove my car forward to escape their pursuit, but I was unable to get away. After over 1/2 hour of being trapped in my car while they hit it with their vehicles and caused it to be totaled, I lost the battle to escape being carjacked. One of the men took a glass cutting tool and use it to cut & crack the driver side window. Then he reached in and unlocked the car and they dragged me out of the car. I thought I was going to die. They loaded me onto a stretcher, cranked me up a ramp into the back of the antiquated ambulance. The gurney was not affixed to the sides of the ambulance and there was no one in the back with me. So I was shifting and bumping around in the rear of the vehicle. I was driven to Parkview Care. I was in total shock. I found myself @ an unfamiliar place. I have no recollection of having my cell phone, my purse or anyone explaining to me what was happening. The gang passed me off to a pleasant young woman, who brought me inside. I was in shock and covered with glass. I can't remember if she was an RN, or a nurses' aide. I know no one undressed me or put me in a gown, but I was covered in shards of glass from the shattered window. There were sharp little pieces of glass sticking into my face, in my hair, in my clothing, in my underwear, in my shoes, pricking me everywhere. I was very cold, battered and bruised. The personnel were quiet, detached & uninformative. I have a vague recollection of being attached to the standard temperature and blood pressure devices which read out on the monitor. Hours passed, at some point a Physician Assistant came in and we spoke. I know I was cold, tired and very afraid. I prayed. I seemed to have no authority. No one asked me to sign any consent forms. Various random medical diagnostic test were ordered. No medical treatment was provided. After midnight my husband was contacted and he came and picked me up and took me to a local hotel. We eventually received an exorbitant ambulance, and hospital bill.

I've been treated poorly by a nurse and two cna. They refused to help and they lie. It makes for…read morequite a day. Im sure they will kick me out for telling the truth.

Dr Hsu is a Excellent physician with an unbelievable skill set. I was seen at a different pain…read moremanagement practice and all they wanted to do were Epidural Steroid Injections, they were not helping. I asked my surgeon for a referral and he sent me the Dr Hsu. He reviewed my MRI and said I needed Ablation in my lumbar spine at 3 levels. I agreed to the procedure. His technique is flawless it hardly hurt. The procedure took less than an hour I was impressed. The pain changed from extreme pain to about half the intensity for about a month. Then slowly the pain went away and my range of motion came back as well and the pain level is just a minor annoyance. I can do PT to restore additional range of motion and solve my muscle atrophy from not being able to bend efficiently for years. Dr Hsu also stated that the ESI's would not work and I needed the Lumbar RFA, which worked at unbelievable levels. The staff are also great, they care and keep you updated. Overall I am extremely pleased.

Called to ask a question and never got an answer back…read more Showed up to my appointment and waited an hour in the lobby. After asking for an updated for the second time, they said it'd be at least another 30 minutes. Even though the office was "closing" already. Ended up just leaving. I unfortunately didn't have time to wait 1.5 hours at 5 pm at night. Multiple other people sitting in the waiting room for 30-45 minutes +. One lady walked out from the back to ask if a doctor was ever going to come into the exam room to see her because she had been sitting there for so long. Clearly no time management or respect for patients time. Quite the bummer after waiting a month for the appointment, leaving work early, and sitting in the waiting room for so long.