If I could give Stacy's Helping Hand 6 stars, I would. Pam was a tremendous help to me and my…read morefamily. The process of finding assisted living/memory care is extremely stressful and Pam's expertise and willingness to go above and beyond was greatly appreciated. The situation with my parents and their health is extremely complicated and Pam was a thoughtful and thorough advocate in helping us find a solution. My brother and I both live out of state and having access to a resource like Stacy's Helping Hand was invaluable - we literally could not have done this without Pam's help. I cannot overstate her compassion, patience, and effort to help us. I highly recommend Stacy's Helping Hand to anyone looking for help with this process!

There is not enough positive I can say about the assistants and help I've received from Pam! I was…read morelost on what directions to take when it came to finding a place for my mom. Not only did she completely guide me through the process... But she also made me feel comfortable and confident about the right place for my mother! The most important part is that she made my mom feel comfortable and excited for her next chapter in her life. My mother is 95 years old and "she" helped me along with Pam make this decision. I highly recommend Pam and her service to anyone that wants a "Personal Touch" when making such an important decision!!! All I can say is thank you Pam and Stacy's Helping Hand!!! All comments are subject to review. If it's decided that a comment is inappropriate then it will be deleted from the site.

I found myself needing some expert guidance when my Mom started to decline due to dementia. It's a…read morescary and confusing world out there for anyone who has tried to figure out the assisted living system and the worry of finding a safe, comfortable and caring facility. The home care service I was using at the time referred me to Phil Hotaling and what a blessing that was! Phil helped me understand so many issues when it came to being in assisted living and what was and what was not provided. He arranged visits with different homes and together we toured each one. He guided me through the questions and issues pertinent to each home. I selected a wonderful place for Mom! The assisted living home has room for 8 residents and is run by a fantastic couple who live there with their two children. Mom is happy there and I'm happy she is well taken care of by loving caring people. I would never have found this place on my own without Phil's help. Thank you Phil for your help, your guidance and just your wonderful heart and caring about your clients and their family. I would never have made it through this last year with Mom and then Dad needing care all on top of two knee replacement surgeries! Getting Mom and Dad together again at Leawood before he died means more than you'll ever truly know.

Not being from Denver, I was not familiar with Assisted Living places in Denver when I needed to…read moremove my sister to one. My sister's doctor's office recommended Phil Hotaling to me. He has been a God Send! He is very familiar with Assisted Living facilities and their strengthens and weaknesses. Phil helped guide me through the process of finding the best place for my sister to continue the next phase of her life. Thank You Phil!

This place was highly rated I think by Medicare (a list of rehab centers the hospital provided),…read morebut I was unfortunately extremely disappointed when I visited it. Guess I had high hopes for a highly rated center. I asked the hospital how these ratings were made and it was unclear (no true explanation). I would not even consider this place due to: 1) awful smell of the facility; 2) feelings of it being an unsafe facility; 3) low energy/bad vibes from the facility and residents; and 4) lack of confidence of their rehab capabilities. It was the first one visited which left a really awful feeling about rehab centers, especially if this was one of the higher rated places. Thank goodness it appeared to end up being just a glitch in the ratings where however it was done for this list of places, must have been opposite of what I felt was important in the rating. Out of the 9 that were looked at, this was definitely at the bottom of our list.

When owned by Steve consistently excellent care. Owner had awareness of the residents needs and…read moremany staff long term employees. They also offered the Optum Plan. Have not heard any differently with new owners . Hoping quality and commitment remains with patients best interest at hand.

We had an incredible experience with Extended Family Home Care. After evaluating two home care…read moreagencies in August 2020, and concerned about Covid protocols during the height of the pandemic, we chose to work with EFHC. We had one caregiver for a month who moved away suddenly, and that transition was handled smoothly by Rachel and her team. We ended up working with the agency from late August 2020 through mid-March 2021, and our caregiver Linda became a member of our family. I could not recommend this agency highly enough. Throughout any billing, long term care insurance, scheduling, or other logistical challenge they handled all the difficult parts. Our caregiver Linda always followed covid protocols and was a friendly and engaging presence. Linda worked with both of my parents when they lived with us and did an amazing job juggling a complex set of care needs and personalities. I could not have been happier working with EFHC and Linda. Without this team's effort my husband and I would not have been able to continue in our jobs and handle other priorities in caregiving and our own personal lives.

Just started in June. Staff is very nice. Client care is great. Pay is good. I really love that…read morethey work with Tapcheck it's great!!! If you're a caregiver or CNA come see what Extend Family Home Care is all about.

My father was admitted last week for a two week Respite Care Stay and we are very happy we chose…read morethis center. My family and I toured about four other care centers and Holly Heights stood out with the excellent staff and attentiveness. The center could use a little updating but the excellent care, friendliness and care my father is receiving stands out.

Unfortunately, my mother was a resident of Holly Heights Nursing Care Center and Rehabilitation…read morefrom December, 2023 to December, 2024. She passed away on December 3, 2024. I believe the extremely poor quality of her life there, and the lack of medical attention shortened her life significantly. During the first six months of her residency, she received subpar day-to-day care. She did have one CNA that she really liked, but she left when management changed. Complaints during this time period included being soiled for extended periods, slow response to the call button (upward of an hour), filthy living conditions, a mouse infestation, no emotional support and overall rude management that dismissed the family's concerns. My mother's vision greatly declined so it was hard for her to use a phone. We had to rely on staff to bring her a phone to have any type of communication. The staff was always so put out with this request, and would often hang up on family members. You were lucky if someone even answered the phone! It was hit or miss. Fast forward to September, 2024. This is when my mother truly suffered and declined. Ownership changed, which included a whole new administrative staff. They also cut staff and wages for existing employees (which was relayed to me by one staff member). Mom suffered a stroke that sent her to the hospital. Unfortunately, the stroke was undiagnosed by the hospital. She should have had an MRI performed. While in the hospital, she was diagnosed with a urinary tract infection. This to me, is a result of her not receiving proper hygiene care from staff. The biggest health concern, is that my mother was complaining of lower abdomen pain. This was ignored by the staff, doctor and social worker that got involved due to the family constantly asking for help. Because the facility refused to have additional testing done, the family had to go outside of the facility for further testing. As a result of a CT Scan, it was recommended that a colonoscopy be performed. By the time we got the clearance for this procedure from the Cardiologist, it was too late. We waited 8 months for this health condition to be addressed by the facility. My mother was just too weak for the procedure. I believe she had a serious health condition, as this was a hereditary condition that we were concerned about. The food menu changed dramatically once ownership changed. Many food items were discontinued, and food quality was so bad. Many residents complained of how awful the food is. How do I know this? Well, because many residents shared this with me. The food was so bad, that my mother had no desire to eat. Also, due to her stroke, she was unable to properly feed herself. The food was just dropped on her table. She had to fend for herself, and it was a real struggle for her. Every time family visited my Mother, we consistently had to clean off the food that was slopped on her chest, bedding and the floor. She was not able to hold a cup without spilling the contents all over herself and floor. We eventually purchased a non-spill cup for her. My mother was severely depressed in this facility and declined quickly as a result of living conditions and lack of empathy from the staff. The activity director only visited my mother one time (toward end of life). My mother's existence consisted of laying in bed all day, with headphones attached, listening to the same TV program over and over again. Unfortunately, I was out of state, so my visits were not as frequent as I'd like. They did become more frequent once I learned of the appalling living conditions. When I did visit, I was shocked, deeply saddened at what my poor mother succumbed to. She felt helpless and just checked out emotionally. All of the above was reported to the facility, Ombudsman, Colorado Health Department and Adult Protective Services. An inspection was completed by the Health Department 1 1/2 months from my initial complaint. This was just too late. The facility was fully aware of pending inspections from various agencies, so they were able to portray a false impression of what normal conditions are really like because of the heads up. It should be noted, that the staff often blamed my mother the lack of her care. So, let's blame a stroke victim for her declining care? It's just easier for them this way I guess. She did this because she dreaded interacting with many employees, especially the social worker and the new management team. Her concerns fell on deaf ears. This is so shameful and inexcusable! Sadly, new management (director and nursing director) was not accountable in any way for the lack of care for my mother. I was told that weekly communication with the family was a courtesy only and should not be expected, and that they had lives outside of work. Yep, that's what we were told on a phone conference. If you are considering Holly Heights for the care of your loved one, please do your due diligence!

After a horrible experience with a previous hospice, I was admittedly apprehensive about starting…read moreover with another provider. From the moment I connected with Silver Lining Hospice, that apprehension began to fade. I felt supported and understood during one of the most difficult seasons of my life. My point of contact, Josh, was consistently professional, proactive, courteous, and helpful -- guiding me through each step with compassion and clarity. Ashley, the Head RN, demonstrated not only exceptional medical knowledge but also genuine warmth and empathy. She didn't just supervise the team -- she was right there alongside the CNAs, delivering hands-on care with the same dedication and heart. She always listened and answered every question with patience, offered support, prepared me for the changes ahead, and -- most importantly -- treated Vera with the utmost dignity and respect she deserved. The CNAs were equally remarkable -- caring, attentive, and loving in every interaction. They, as with Ashley, were always punctual and lit up the room with their positive, loving energy, which on many occasions prompted Vera to share a long-hidden smile of happiness and sometimes even an enthusiastic "hi!" They perform a much-needed but often thankless job, yet they do it with constant love, care, and concern. Over the course of seven months, with multiple visits each week, supportive friendships developed -- not only with me, but also with my Doberman, Cheyenne, who was coping with her own sadness and fear from Vera's illness. These bonds of friendship became deeply appreciated and even more valued upon Vera's passing. Silver Lining Hospice truly lived up to its name, becoming a source of light during a time of deep sadness. I will always be grateful for their dedication, compassion, and the peace they brought to our home. -- Johnny Burchett

Greetings Silver Linings Michelle Christensen, RN Business Owner!…read moreWell...There was no "Silver Linings" for me! This is my experience & opinions with this Hospice Care... I read Michelle's heart felt "masterpiece". "From the Business"...Words like "compassion", "going the extra mile", "informed", "educated" & "make sure we are always performing at our upmost best"! I find this "magnificence" hard to believe! That's because I requested home care from this company via e-mail. Michelle responded & asked me some personal questions. I answered her. That was six days ago! Michelle presents herself as an influential positive role model evidenced w/her compassion, how she went the extra mile & performed @ her upmost best!...NOT!!!...SHE GHOSTED ME!!!...I guess this is how she operates her company. (?) I've been a business owner myself. Ghosting was not something I even thought about doing to my clients. Shame on you Michelle! I'm very disappointed in you & your company...

Real nursing care is not provided here - missed a gi bleed which is not hard to diagnose - don't…read moreexpect good nursing care at all.

Very poor Management. They belittle the staff and call them names…read moreDo not recommend. There are other places in the Denver Metro area much more kind to their staff.

Wonderful in-home therapy provider in Denver. Mark and Rachel are wonderful and so caring and…read moreworked hard to help our family find an RBT to fit our busy schedule. We're already seeing progress and so grateful to them and our kind RBT!