waterworks came out next day after I called. They were on time called ahead to verify that I would…read morebe home. Bryan the service tech was very polite and knowledgeable about my plumbing issues. I would highly recommend Bryan and. the waterworks crew for any of your plumbing problems. Thank you so very much

Called for drain cleaning. Professional, knowledgeable, and fair pricing. I would hire them again.read more

Sewer line was clogged. They were able to come out the next day. They used the power auger and…read morefound roots about 40' away from the house. Once it was cleared they ran a camera and showed me where all the roots are coming in. Friendly repairman who answered lots of questions I had (get your monies worth people, ask them questions!) It was steep at $423, but he gave me some top money saving advice.

Horrible. Had a bathroom clog. Charged us $900 but refused to use an expandable cutter. Had another…read moreback up and now they are now trying to sell us new pipes for $2500. Not trustworthy.

September 2025 Sean technician from Birmingham Plumbing Heating and Cooling replaced a frozen shut…read moreoff valve under our bathroom vanity. In a consultation several days beforehand, we had asked Sean to replace it like the cold water valve next to it had been replaced a few years before which would have entailed heating the fitting with a blow torch, sliding it off of the master water pipe coming out of the wall and soldering the new shut off valve onto the two and a quarter inch pipe coming out of the wall. Instead Sean decided to cut the old shut off valve off the mater pipe and cutting it to less than an inch from the wall and crimping a hodgepodge with 6 fittings prior to the new shut off valve. We conferred with another plumber of our concerns of our master water pipe being cut to less than an inch from the wall as well as all the fittings before the shut off. He confirmed our concerns that any future plumbing work would now entail removing part of the wall as well as part or all of the vanity. He did assure us that all the extra fittings would unlikely ever be a problem. I did talked by phone to the Dan the plumbing manager. He did assure me that the hodgepodge of fittings to the new shut off should be secure but did not listen to my concerns of my master hot water line being cut off to less than an inch from the wall and the future consequences it might entail for us. We are not satisfied that we were not a part of any decision to cut our master water line to less than an inch from the wall and crimping a hodgepodge of fittings onto it. It will also cost us dearly if any of this work needs to be changed or modified in the future

I had them install a new faucet and garbage disposal, and they charged me over $1000 for a 2-hour…read morejob - that is $500 an hour - which is totally ridiculous! I have used them before, for a water heater that went bad, and they were fast to the rescue and I thought charged a somewhat reasonable price, but for things that most people could do themselves, but decide to hire it out - their prices are ridiculous. I would never use them again for a job like today's. As a female, working Mom, there was a time when I had to install my own garbage disposal - it wasn't easy for me, but I did it. Today, I am 20 years older and don't HAVE to do it myself, but the price was terrible!! Super disappointed in that about them.

I'm new to the area and a friend recommended Nelson Brothers. Easy scheduling (good) but the the…read moretech did not show between the scheduled window of 1-5pm (prior job went long) so they rescheduled me at 2pm the following day (good) and sincerely apologized for the delay (also good). At 3:45 the next day (today), I called their office to inquire - tech is on his way. The tech calls me at 4:05, I'm 30 minutes out!! I explain that is not going to work. I thought you were out front. The service manager then calls me (good) but I cannot make their time work. So as the customer, I (we) have no recourse but to use someone else. I need better communication and a strong commitment to service. I will NEVER use Nelson Brothers because of this experience because it's my only recourse. Applauld good service and shop elsewhere when it's not delivered.

I called them to get estimate on new water heater. The sales person came next day and did a look…read morearound and said we did not need tankless (uneconomic and no real need) and quoted a power vent gas heater without giving a model number or manufacturer name. I refused to e-sign till they specified in the quote the make and mode. I called them and the salesman told me they use Lochinvar and it would be the 50000 btu model. I look at the quote and it clearly said 40000 btu (no make or model)so I called and left a voicemail asking them to require with make and model on the quote. no response Till now

Came out the same day, we had roots in our drain, they snaked it for us for a very reasonable…read moreprice. Free sewer scope, which showed us the where the problem was. Laura in the office was also very helpful. 5 stars.

Bison did a great job. They had to come back because the issue was severe but they were very…read moreupfront, explained everything and were very easy to schedule with. On top of that they were friendly. I recommend them.

I gave Thornton and grooms a second chance to complete my AC inspection. They arrived as scheduled,…read moreI was the first call of the day the service man, Kyle was thorough and provided me with a step-by-step analysis of my AC. I decided to sign up for the yearly service plan, because of the quality services that I receive from Kyle. My original assessment of Thornton grooms was a one star, but I've upgraded it to a five star based on this appointment that I had today. The only thing that I could recommend for future appointments is that Thornton and grooms provide a two hour window for serviceman to come out. Otherwise, I can highly recommend this company.

Schedule a appointment for furnace inspection gave an all day window. They rescheduled for next…read moreday. Didn't show up till 8pm and didn't have the proper equipment to inspection the furnace

Kevin contacted me immediately on Sunday evening once I put-up my project. He is very responsive,…read moreknowledgeable, punctual and quick. He spoke with me on call, collected pictures of the issue, and came prepared with tools and plan to complete my project in one visit! He analyzes the root cause and repairs only what is necessary. Reasonable pricing, efficient. I highly recommend iplumb.

In 0° degree weather Kevin came out and saved the night and then the next day with Ryan (his…read moreco-worker) Considerate, respectful, knew what needed to be done with my old pipes leaking, and did an excellent job. The peace of mind knowing that the job is well done, Livonia Water & Sewer came out to help turn off water (my old valve wouldn't work) then ok'd the work, turned my water back on. The affordable cost, and quick action of everyone involved was a God send! Thank you Kevin & Ryan @ iplumbplumbingcompany.com

Had a back up-4 years after we had a sewer dug up and clean out installed. Was more roots and…read morefeline hygiene. Northwest was quick to respond, send text updates and fixed the blockage quick. Highly recommend-also recommend not living with women-they are REALLY expensive !!!!

Very nice team of people, friendly, fast and fair prices. Fixed one of my issues during the first…read morevisit and explained what I need to get for the second item to be repaired. I would recommend people use this company.