waterworks came out next day after I called. They were on time called ahead to verify that I would…read morebe home. Bryan the service tech was very polite and knowledgeable about my plumbing issues. I would highly recommend Bryan and. the waterworks crew for any of your plumbing problems. Thank you so very much

Called for drain cleaning. Professional, knowledgeable, and fair pricing. I would hire them again.read more

Highly recommend. Answered the phone on the weekend. Scheduled me for a same day appt. Tech called…read morewithin 30 minutes of arrival. Mill arrived discovered the issued immediately. Offered two options. Corrected the problem with our AC. Also, installed a new WiFi thermostat. Very pleased with the price, service and products.

I don't understand these positive reviews. I paid this company $100 to do an inspection. The kid…read more(and I do mean kid) that came out was able to show me on his tablet that the refrigerant in my central A/C unit is slightly below what would be considered a "good" level. I explained to him that my unit occasionally turns off and then back on in very short intervals. He wasn't able to offer any thoughts as to why that might be happening other than my unit is old. Fast forward 2 weeks. Today, I had a different company come out. Within 30 seconds of him taking off the same exact shield on the back of my A/C unit, he saw a frayed wire. Within 5 minutes he had replaced the wire and the problem was solved. One would think that the kid from Comfort Zone would have noticed it. The guy who was here today showed me the wire, it was RIGHT in front of exactly where the Comfort Zone kid hooked up the same diagnostic tools. If I'm paying to have my unit inspected, I'd think a company is actually INSPECTING the unit. I'm tempted to report this to the BBB. What a complete and utter rip off!!!

I'm new to the area and a friend recommended Nelson Brothers. Easy scheduling (good) but the the…read moretech did not show between the scheduled window of 1-5pm (prior job went long) so they rescheduled me at 2pm the following day (good) and sincerely apologized for the delay (also good). At 3:45 the next day (today), I called their office to inquire - tech is on his way. The tech calls me at 4:05, I'm 30 minutes out!! I explain that is not going to work. I thought you were out front. The service manager then calls me (good) but I cannot make their time work. So as the customer, I (we) have no recourse but to use someone else. I need better communication and a strong commitment to service. I will NEVER use Nelson Brothers because of this experience because it's my only recourse. Applauld good service and shop elsewhere when it's not delivered.

I called them to get estimate on new water heater. The sales person came next day and did a look…read morearound and said we did not need tankless (uneconomic and no real need) and quoted a power vent gas heater without giving a model number or manufacturer name. I refused to e-sign till they specified in the quote the make and mode. I called them and the salesman told me they use Lochinvar and it would be the 50000 btu model. I look at the quote and it clearly said 40000 btu (no make or model)so I called and left a voicemail asking them to require with make and model on the quote. no response Till now

Horrible. Had a bathroom clog. Charged us $900 but refused to use an expandable cutter. Had another…read moreback up and now they are now trying to sell us new pipes for $2500. Not trustworthy.

The worst ever! He pretty much told me to make it worth his time so he overestimated my issue…read more $795.00 Estimate to supply and install a new standard kitchen faucet three hole Ended up getting it done for $175. Very sad. I told him to kick rocks!

This was the 2nd time I hired them for a required Madison Heights rental furnace inspection…read more Garrett Cross came out. He was on time, called when on his way. He was very professional and thorough, answered my questions too. Price was good, would use them again.

I'm very happy with the equipment they installed, that is 5-stars all the way. It works very well,…read moreis ridiculously quiet, and the install is beautiful; a work of art, just check out the photo. Edit: We just had them back out to install a new ductless mini-split system to cool our home and their work was, yet again, top notch! They were prompt in coming in and providing an estimate, helped match us with an electrician to get power to the unit, provided us consultation to help ensure we got a unit that would suit our needs today and tomorrow without overpaying, and then did another beautiful install. For both heating and cooling they are prompt, courteous, and I've never seen cleaner work. They are neither the cheapest nor the most expensive estimates we received, but they are the absolute best value for the money you're going to spend.

Came out within hours when our furnace went out! Said we could call, leave voicemails and even text…read moreand they'll get back asap. We will only use them and recommend them from here on out. Thanks so much for being amazing!

Prime Time replaced our AC this past week, and we're feeling so good with our decision to hire…read morethem. They installed a water heater for us years ago, and this is still a great co to hire. First off, setting up an appt to get a quote was so easy over text. The office mgr is professional, responsive, and always polite. What I especially liked is how Kevin, the owner, double checked whether the old unit could be repaired, provided two quotes (standard and high efficiency), and installed the new Bryant unit. There is no separate sales and installation teams. It was clean, eventless, and done in 4 hours. Another co, recommended by ConsEnergy, gave a quote that was more for a standard unit. The second, smaller 22-year-old AC died the next day!! And what was really amazing is how they sent over Josh within an hour of my text to diagnose and fix that one!! Seriously stellar service. I highly recommend.

I live out of state but have a condo in Royal Oak; so it's not easy to find technicians you can…read moretrust. The last HVAC company I used said every little thing was a big problem, and because I wasn't there to see it in person, I had to take their word for it or lose the service call fee. So I'm glad I found Lance. He was able to fit us into his schedule right away and get our heater up and running again. No nonsense, just solid work. I'll definitely call him again if needed.

Cannot recommend Owens Heating & Cooling enough! Clean, prompt, and courteous service for a great…read moreprice. We will never go to another company for our furnace and A/C needs! Lance is truly a pro and you can tell looking at the work he did replacing our furnace. There isn't a wire out of place, and everything is bundled up and labeled accordingly. He was courteous, diligent, and worked quickly which I feel is a rarity for home service calls like this. Thanks to Owens we won't be freezing through the winter!

Jim came out on a Saturday morning to fix a sink we had accidentally broken (tried to make a self…read morerepair that went awry) the evening before. Did a great job fixing it and letting us know what was going on every step of the way. Glad to know I have a reliable plumber that I will be calling for any future needs!

Once again, Jim from Even Flow Plumbing came out and saved my life. He snaked my drains and did…read moretwo for the price of one. He is honest, hard-working, reasonable priced and really knows his stuff. He is the first call I make when I have a drain or plumbing issue, and I have used Even Flow for many years!

We had water and other things coming up through the floor drain in our basement, so we called…read moreParadigm around noon on a Thursday. They said they wouldn't be able to have someone help us until the next morning. But, they called me and said that one of their customers canceled. They sent a gentleman out to our home and he fixed everything quickly. He also gave great customer service. He was patient and kind when it came to the ridiculous questions our kids were asking him. Great business-give them a call!

Paradigm plumbing does a fantastic job. They are punctual, polite and professional. Mike R. was…read moreterrific. His communication and follow through was excellent. Solved my issue . I would highly recommend.

I gave Thornton and grooms a second chance to complete my AC inspection. They arrived as scheduled,…read moreI was the first call of the day the service man, Kyle was thorough and provided me with a step-by-step analysis of my AC. I decided to sign up for the yearly service plan, because of the quality services that I receive from Kyle. My original assessment of Thornton grooms was a one star, but I've upgraded it to a five star based on this appointment that I had today. The only thing that I could recommend for future appointments is that Thornton and grooms provide a two hour window for serviceman to come out. Otherwise, I can highly recommend this company.

Schedule a appointment for furnace inspection gave an all day window. They rescheduled for next…read moreday. Didn't show up till 8pm and didn't have the proper equipment to inspection the furnace