Salt therapy itself is phenomenal. We have used The Salt Retreat for over three years for our kids…read moreand for ourselves as a natural way to support sinus health, colds, and overall wellness. The treatment works. We believe in it and have referred many families over the years because of that. The issue is not the therapy. It is the ownership experience. James' demeanor, tone, and communication style are consistently passive aggressive and customer unfriendly. As long term paying members, we were repeatedly policed about start times, end times, and minor cleanup expectations in a way that felt adversarial rather than service oriented. To be clear, we never objected to following posted guidelines. We understand there are rules in a children's salt room. With an 18 month old and a four year old, some salt occasionally ends up outside the sandbox area. That is simply reality. If the business needs to charge a small cleaning fee when that happens, that is completely reasonable. We would gladly pay it. What is not reasonable is being treated like a problem instead of a customer. On more than one occasion, feedback was delivered through body language, abrupt door handling, and indirect comments, including waiting until I stepped out to address concerns with my 37 week pregnant wife. There was also a direct comparison that "this doesn't happen when the nanny comes," which felt personal and unnecessary. This was never about refusing to follow policies. It was about professionalism and basic respect. We have referred multiple families over the years who have independently shared similar feedback about James' tone and demeanor. His wife has always been warm and welcoming. Unfortunately, James' presence creates a very different experience. If you are considering The Salt Retreat, know that the therapy itself is excellent. Just understand that the customer experience may not match the quality of the treatment.

Went in for the first time and loved it! It was a very relaxing experience and the staff (owners)…read moreare very nice! I have allergies/sinus issues and I could tell a difference with the first session. The group room had 4 chairs in it, they were reclining and also heated which was awesome. I would recommend bringing a small blanket or a jacket with you, it is a little chilly in the room. They also have private rooms if you'd prefer to be alone.

highly recommend when you or your family members have a cough or sniffles. I took my kids and…read morehusband for a 40 minute salt session and afterwards we felt completely better. The staff was friendly and helpfu.

Enjoyed a relaxing Halotherapy Session with lifelong friends. Lovely, calming environment,…read morecomfortable reclining chairs. The room was pleasantly cool and we were offered light throws if needed. After our session, we were offered a cup of tea. Steven was very accommodating, gave us great customer service and deserves this 5 star review.

Very relaxing 45 minute salt therapy for myself and my 9yo son. He and I have been suffering from…read moreseasonal allergies. We feel a lot better after our session. Glad we tried it out today. Will probably go again when our allergies kick us down.

Is this place still open? I have tried calling several times, on different days and no one answers…read more I've left messages and no return phone call. This place is to far for me to just drive by. Although I might have to. I have two appointments on my package that I'd like to use. If I don't hear anything this week, I'm going to dispute the charge. Awful customer service.

Had a fabulous sauna session at Glow Sauna Studios! Highly recommend a visit!…read more I stopped by for a 45-minute infrared sauna session with a friend. We were given a comprehensive tour of the facility, which is equipped with cold scented face towels, makeup wipes, hair ties, and anything else you may need to freshen up before or after your session! It was also very clean! Each room has a booklet describing all of the light therapy options and a TV to watch Netflix on which was so nice! They also provide towels to cover up in. It got up to 145 degrees in the sauna -- we had such a good sweat! Can't wait to come back!

I love their infrared, sauna. It is such a great experience. I love that they have different option…read moreoptions that one could go for it. I love that. They have the tiles waiting and there's also a section where one can get a makeup, wipe, a towel, or hair tie it's very considerate of the person using the sauna itself. There's a little TVs outside so that you can watch as you're sitting and you're not just bored. I do not suggest bringing your phone inside because of the nature of the room itself it gets hot in your phone will get hot too.

Nice office staff, providers really listen and care. Very knowledgeable…read more I'd definitely recommend this primary care to friends and family

Information is power. And these people are all about empowerment. My Dexa scan and consult provided…read moreme with a wealth of information and a game plan to move forward to improve my overall wellness and longevity goals. This really is an amazing place if you are looking to optimize your health for the future.

I've been doing cryotherapy at Cryo1one since they opened their first location over 8 years ago so…read morewhen I saw they were offering salt therapy I had to go try it. Salt therapy is where tiny salt particles are in the air that you can breathe in while in the chamber (sauna) to help with breathing or allergies. Loves trying this new therapy as my allergies are kicking up for fall. The treatment took 35 minutes and was accompanied by a very low heat. A little warm, but not hot. The overall experience was very relaxed and enjoyable. As always, the store was incredibly clean and you can tell the care they take to keep the equipment and space very sanitary. I went on a Wednesday, midday, and they have a nurse on staff at this time for IVs and vitamin shots so I was also able to get my B-12 done and not have to do an extra visit to my doctor!

Cryo1one has three locations throughout Dallas which works out very well for me. While I have the…read moreoption to use my membership at any of their locations, I always went the Preston-Royal location as it was the location I started at. That location was damaged as part of severe storms/tornados that hit Dallas in October 2019. Thanks to the multiple Cryo1one locations, I was able to keep my sessions going without interruption. As for this specific location, while it is not as conveniently located for me, I do enjoy stopping through occasionally. Out of the 3 locations, this is newest and because of where it is located, it has the best parking options. In addition to a dedicated spot at the front entrance, there are two dedicated spots in the nearby parking garage near the rear entrance. In the event those are occupied, there is plenty of parking available throughout the parking garage. If l lived or worked closer this would be my primary location. This location has two cryotherapy chambers and trust me, they get as cold as the other locations. In addition to cryotherapy, this location also offers B12 shots, Lipo shots along with other IV therapy which are currently offered on Wednesdays and Saturdays. Frequently, they have specials which are a combination cryotherapy session with B12, Lipo shots or other IV therapy. Consistent with the other locations, the staff here is super friendly and very professional. As per the process, they assign a room, provide the socks/gloves, prepare the chamber and then leave the room. Once the member is properly 'dressed' and in the chamber, they return to start the session. They remain in the room during the session and talk with the member the entire time. While it is only a 3-minute session, having them present to talk to really helps the time go by quickly. Once the session ends, the staff leaves the room so the member can exit the chamber and get dressed to leave. Scheduling a session for any of the locations is done via the Cryo1one website and/or app. I have their app downloaded which makes it convenient to schedule a session on the go. This said, initial signup is best done via their website or by stopping into one of the locations. While I was super hesitant to try cryotherapy, I took the plunge ~18 months ago and have not looked back. Overall, I am very pleased with health benefits I experience and really wish I had added this to my health/wellness journey sooner. As for Cryo1one; I always look forward to my visits as I know the locations are well managed. The locations being well-managed was useful during the initial covid stay-at-home orders. All locations remained open during that time and with all the necessary covid protocol put in place. Additionally, they reduced their capacity by limiting the number of chambers in use at a time. The same practices put in place then continue to be used today to ensure everyone is safe as possible. If you are wondering if cryotherapy is for you; I will paraphrase George Clinton in the song "P. Funk": "...if you got faults, defects or shortcomings, you know, like arthritis, rheumatism or migraines, whatever part of your body it is..." cryotherapy will likely help it and Cryo1one is the place for you.

Had a fantastic experience here with a group of friends! Even though the saunas and pool were…read morepretty packed, everyone was respectful of the space, and the staff did a great job keeping everything clean. We loved exploring every single room, and the cafeteria serves up absolutely delicious Korean meals if you get hungry. If you're new: this is a traditional, gender segregated Korean spa, so be prepared for total nudity in the locker rooms and hot baths. There are bathroom stalls if you want a little privacy while changing, but overall, it's a wonderful, relaxing experience that we highly recommend!

Compared to Spa Castle, this place is a dump. Half the…read moreequipment is broken. Half the facility is closed. Everything is old and disgusting even the customers are all ghetto. Def would not come here again. Rip off and much better spa's elsewhere

Isabella was new on staff, but very knowledgeable & helped me to get the tanning services I wanted…read more She was helpful in reminding me how it worked & made sure I was satisfied afterwards.

The manager at the Mac Arthur location is BEYOND rude. You will never want to return after dealing…read morewith her. She treats customers and staff terribly. Her attitude doesn't belong in customer service. Won't return until she's gone!! P

I love the renovations. I thought this place would never open back up and I am so happy they did…read more The ladies in the locker room was very nice as well.

After a long absence, I visited Spa Castle because they reopened following their closure for…read morerenovations. Note: Spa Castle states they don't provide sauna uniforms, but they do provide robes made of a thin canvas which is essentially the same thing. Everyone wears robes around the facility, not clothing, for the most part. That's standard for a Korean bathhouse. Great: The facilities are large and really pretty with a huge variety of pools, saunas, and lounging areas, and calming music. There's a gym too but it requires sneakers. There's a large outdoor pool area. Spa Castle is friendly to those who don't want to be nude in the locker areas as you can wear the robes everywhere. Every major lounging area had a water cooler available. They also have nice details like a swimsuit dryer and shelving outside the saunas to hold your water bottle, drink, etc. Needs improvement: There is caulk floating all over the pools, and it's coming off the benches inside the hot tubs. I would rather not have caulk inside my private parts. Tickets are pricey, and don't include any traditional spa services (massage, scrub, nails etc) which are an additional fee. At least one area was still closed, and not all pool buttons (water jets) worked. Despite the pricey ticket, not everything is in good repair. I had some issues with service. Be prepared to give your phone number upon buying tickets. I didn't want to, they insisted. Definitely started my visit on a sour note. Then, I was not allowed to leave the building to get my water bottle which I forgot in my car. I had to make a fuss before I was allowed to retrieve my water bottle. What the heck? I don't understand why the web tickets are not redeemable for 24 hours after purchase. That makes no sense. They don't offer shaved ice for sale anymore, but the shaved ice pictures are still up. I wish they would correct these details. Unfortunately, I won't be back for a while.