Service rep was on time and figured out our issue within minutes of checking our refrigerator. He…read morealso gave us very helpful advice on what to do since parts would be backordered for unforeseen time. Thank you!!

From the owner: Since 1996, Mr. Appliance® has been your proud partner for speedy home and business appliance…read morerepair throughout North America. Our service professionals are here to serve all your residential or commercial washer and dryer repair, oven repair, fridge repair and all other appliance repair needs. When you work with Mr. Appliance of Fond Du Lac you can trust that our expert technicians will take pride in the cleanliness of their work, going so far as to bring a doormat to your home and wear protective shoe coverings before entering. We provide upfront, clear pricing, and never charge by the hour. We diagnose your repair in person and always provide on-time service and guaranteed work.

Our used replacement reefer from FASCO was installed and running at normal range in both freezer…read moreand reefer overnight. Good stuff. The delivery crew swapped the dead reefer for the new one, quickly, efficiently, and safely. Same as last time. We'll be back if we need something.

Terrible customer service, and only in it to sell the product. Salesmen lie to get you to buy the…read moreproduct then play innocent when the product takes a dump. Gave this company 2 chances and both experiences ended the same. DO NOT buy from this company

Did a great job. Highly recommend for all your appliance repairs. Was on time and a reasonable priceread more

Advantage appliance serviced my refrigerator when the ice maker stopped working, fixed a stopped up…read moredishwasher and replaced the heating element. The microwave door springs broke, and those got repaired. Additionally, the microwave was made so that to replace a burnt out light, the entire unit had to be removed from the wall, which was handled with care and professionalism. It's saved me so much money on not having to replace appliances by repairing them instead. You can't go wrong with Advantage Appliance.

We have had great service from Kossels highly recommend. They've been prompt and all is great…read morecommunication.

They have quality appliances. I have not had any issues from them like big box stores, where they…read moreseem to have shorter life spans. I own rental properties, their refrigerators,, coin washers and dryers, stoves, and dishwashers seem to last forever. Mine are now all 20 years or older except for big box stores replacements. Their service department is willing to give advice so they can prevent you from having service calls. Seems like their emloyees' know more than just selling appliances. Not like Best Buy, Lowes, Menards. If you do, You better buy an extended warranty, because you will use it. Sometimes without success.

Terrible! "Fixed" my washer from the noise I told him it was making, told me it needed a new pump…read more 7 weeks later with zero communication & me calling several times, pump finally comes in. 1 day later washer is making same noise & now an additional rattle. Call. No call back. Sent note via website. Nothing. Call again, finally able to set an appointment. Time and date he's supposed to be back, he calls and tells me to take a video of the issue - says it's not a good use of his time to drive all the way out to my house, and then to sit & watch my washer for another 40 minutes. Apparently a video will help him diagnose it, and my time is not valuable. Sad the terrible sales & service- I will never give this company another penny!

My refrigerator was leaking water on the floor. Called five other places, and everyone else either…read moreignored my messages or couldn't get me in for a month or more. Kelbachs responded to my message the next day with a suggestion for me to try to see if that would fix my problem. I was told if that didn't work, let them know and they would fit me in in a few days. Although their suggestion didn't work, I appreciated that they tried to help me fix it myself and avoid a service call! Three days after calling them back to say it didn't work and I needed someone to come and take a look at the refrigerator, someone came and fixed the problem. Fixed three weeks earlier than anyone else, and at a much more reasonable price than the other guys. It's been 3 months and not another drop of water on the floor. Kelbachs will be my first call next time!!

I'd give zero stars if there was the option. I scheduled a service call and was told the tech would…read morebe at my house between 7-11am. Since I had made this emergency appointment the day before and had to cancel several other appointments, I made sure to ask that the tech would FOR SURE show up. I was reassured he wouldn't be late. Well, of course by 11:17am no one had showed, or even bothered to give me a courtesy call. I had to leave (because unlike Kossel's) I have a life/work/responsibilities and can't hang around a whole day on a work week for someone to maybe show. No customer service. No thought of customer service. When I called to ask what happened, I essentially was given a "duuuuuuuuhhhhhhhhh". Never again.

Giving a 1 star because I can't give less. Service department is rude and unprofessional. Would not…read morerecommend. Don't even bother to call unless you have a lot of time to provide therapy to staff regarding how busy they are. Seriously. Repair person was extremely unprofessional and actually had a tantrum in my home and left without speaking to me.

Had a Frigidaire Dryer repaired, dryer was not heating and needed a replacement heating element…read morecoil. Pros: Quick scheduling and arrived on time. The repair was quick and everything works as promised. Cons: Grotesquely overpriced parts. $50 service diagnostic visit and parts marked up over 400% to what I found online. Used an old pricing book to "prove" that the prices were not marked up. Did additional research and could not find the parts anywhere near what he was quoting. Broke one of the clips on the machine while taking it apart and did not apologize or repair.

Pleasant shopping experience. Quick turnaround with picking out dishwasher to when it was installed.read more

I have purchased furniture and appliances over the years from Van's and never have been…read moredisappointed.