I've had a couple issues here. It's been about 3/4 weeks since I've ordered my lenses. I called…read moreyesterday to inquire and was told I'd get a call back within 15-20, never did. Called again today and was told actually the lab needs my glasses to make the lenses. 3/4 weeks later. Also had an issue with front desk people telling me I needed to come in to reorder lenses. I had to switch my schedule around all to come in and the rep told me I didn't even have to, it could've just been a call. Frustrated to say the least.

Excellent eye exam. Very thorough. Dr Gaydos was very knowledgeable and the staff was very…read morefriendly. They also have a very nice glasses selection.

I bought contacts from this place in November 2024 and just got a call in July 2025(nearly a year…read morelater) saying they undercharged me $20 and I now need to pay the difference. I already paid a lot for the contacts at the time, and now they're trying to collect more money months later? That's strange and unprofessional. If it was truly their mistake, it should've been written off. I won't be coming back--I'll take my business somewhere more reliable.

Hit my insurance for every penny they could get, and I still paid $380 for glasses with defective…read morelenses, and contacts I can't wear. I asked 2x for daily lenses, the same product I used before, and had used for years. I was STILL given long wear lenses, that I couldn't wear for the duration he expected me too. After waiting WEEKS for new lenses, I called, and they were finally swapped. Paid extra for upgraded lenses, they didn't even come w scratch proof, or anti glare. I also asked if they could please put me back in the original type of contacts I'd worn for 10yrs (and asked for), and they wanted me to come back a week later, and charge me again - for them not listening the 1st time. I KNOW what works, after 30yrs of contacts, another visit just wastes more of my time, and insurance resources. This place is a scam. They don't listen, and are only interested in getting you for every penny they can. They also overcharged my daughter too. They have made ZERO effort, or apology to fix this. I'm still without contacts, and have subpar glasses. I'd ABSOLUTELY go somewhere else.

I am very pleased with my visit to Dr. Paul Loving. He and his staff were extremely kind and…read morehelpful. I never felt rushed or overlooked at any point in the process of scheduling the appointment or during the eye exam. I had a lot of questions, but Dr. Loving and his crew patiently answered each one. Thanks a million!!!

My insurance covers $75 towards the eye exam. Made the appointment a week in advance and had to…read moretravel 30 miles to the office. I filled all the paperwork out online prior to my appointment. All was a waste of time because they didn't happen to mention they charge new patients $150!! They called it a co-pay. My insurance doesn't say anything about a co-pay. I wanted my time and gas because not only was I not told about a co-pay, but I didn't expect to pay $150. Most people would have like to know something like that before hand. Also when I left i the office back to get a better understanding of this "co-pay" and how they need to tell people up front because this is something they are charging and how my time was completely wasted they were rude as hell and unapologetic.

If you're looking for a great experience in eye exams and dental work, this is the place to go! The…read morestaff is so knowledgeable and very friendly. Appointment availability is plentiful, and there is never excessive wait times. The doctors are very personable and thorough. The optical department provides a wide array of glasses and contact options. The orders come in very quickly! The prices are very affordable. They are really good with kids as well! My whole family had a great experience here, and will definitely be returning!

Very unprofessional. Bad Business all the way around. I…read moreasked for my prescription for medical/pharmaceutical reasons, but after trying the NEW glasses, I have to have it double checked against the new shoddy-looking glasses they handed over that I COULDN'T SEE OUT OF, while IN-OFFICE, &I received a shortened version of my script and they were completely unconcerned, as I was not 'their problem' any longer and did NOT even OFFER to fit them on me! To be fair, they had already copped an ATTITUDE after i called in for advice on the contacts she had popped in there for me, because i expressed an interest, and not being USED to them, had some questions about getting them in & out, told her i'd slept with one. All of a SUDDEN she gets all 'concerned' & i'm told i needed to come in & pay them $35 for lessons/advice because she was concerned abt her NAME going on the script? This is NOT someone that i would entrust again. SHE put them in there in the first place & NOW she's concerned? for THAT kind of money just for 5 minutes of advice, you'd think they'd have offered me a CERTIFICATE for the money like TCC does, lol. I've never heard of an optometrist who refuses to consult the patient about proper USAGE of the products she's selling, including FITTING YOUR NEW GLASSES as PART of the SERVICE. They're G R E E D Y, & not HELPFUL, which i fully expect from any 'professional' that i PAY to do business with. I ONLY went in there to get my OLD broken frames replaced & they said they "couldn't," lol. Well, you SURE can't if you don't try because you think you espy BIGGER BUCKS down the road! I had planned on buying2 sets of glasses AND the contacts, but some people you just can't do business with. "Can't" never did nuthin', no how. i threw them a bone & they messed it up all on their own via silliness and pride, & i have a better optician now! Save yourself the hassle & waste.

I have an issue with my eye and eye lid. I had called and was told they will not accept any new…read morepatients for any medical procedures emergency or not. They only take new patients for eye exams. In a situation where it can become an emergency they should at least look at the issue and get it taken care of along with an exam

My mom is in a wheelchair, and has speech difficulties from a stroke she had years ago…read more The staff here has been great in working with her, so she can get her eyes checked like normal.:-)

Hopped online to book an appointment. They allowed me to book to see a doctor for an eye exam (not…read morejust relating to checking to see if I needed glasses). Location was closed during my appointment time and the number I called rescheduled me for half hour after the confirmed appointment time. Once someone finally arrived, I was told they actually do not have a doctor on-site so I'd need to go somewhere else for that. This place may be ok if you need prescription glasses only but if you need to see an actual licensed optometrist, go somewhere else. Waste of time.

Bad experience from start to finish. Your entire visit is tele-health and you NEVER EVER see or…read morespeak to a Dr. The person on screen is a technician who, for me personally, was incredibly hard to understand. She rushed my appointment. Having had traditional eye exams my whole life, I'll never go back. Staff couldn't explain my paperwork well and it all felt like a joke. A week later and still don't have trial contacts either

I had an exam and was suppose to get my glasses, a month ago. These people took my money and then…read moresaid I wasnt in their data base. The best thing I can say about them is that I feel like they scammed me. I will never go back

It is unusual that I would leave a bad review , however I'm am so frustrated with this office I…read morefigure I will just put my feelings out there . On oct 2nd my mother in law ordered glasses from this office unfortunately on oct 4 th she passed away oct 5th my sister-in-law called and informed the office and asked that the order be canceled she was told that it would not be a problem and to expect a refund check,well she didn't receive a check so she followed up and was told there would be no refund when she asked to speak to Dr Cash she was given the run around and told he was to busy to speak to her .after several calls she spoke to the Dr who told her no refund and he certainly wasn't taking the loss . In the grand scheme of things it was only a hundred dollars which surely wont make or break any of us but I am disturbed by the lack of empathy or compassion( my mother in law was a patient for decades) So today Dr Cash let this family it's all about the CASH Thanks for nothing !

I've been coming here since I was 4 months old. The staff are always great and very caring…read more Dr.Fulton takes time to explain everything to you and answer your questions. I never feel rushed and always heard. Highly recommend.