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    Clarkson Eyecare

    3.0 (10 reviews)
    Closed 8:00 am - 1:00 pm

    Services - Clarkson Eyecare

    Eye exams

    Eyewear fitting

    Laser vision correction

    Clarkson Eyecare Photos

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    Visionworks - #lets #see  #contacts

    Visionworks

    2.5(42 reviews)
    0.2 mi
    $$$

    I walked in at 9:10 for a 9:20 appointment only to be met by 2 workers who seemed to be having a…read moretough morning. I explained i had a new VSP benefit program and they were very sure what my benefits were. Rude and dismissive along the way. I tried to show them the benefit description i had but they could care less. "If its not in our system I don't know what to tell you." Rescheduled my appointment for 11am so I could speak to manager Diana when she arrived for work. When I called the benefit administrator to make sure I had clarification they were clear and gave me what I needed. I returned for 11am appointment which I met Diana who accused me of being rude to her staff before even hearing a word i had to say. I waited 40 minutes to be seen. Diana returned and explained where the discrepancy and confusion came from. Making me wait for 38 minutes beyond my scheduled appointment made it feel like every other doctor office. I called corporate to talk about the issue and they thanked me profusely because as they said, "If we don't hear from the customers, how are we going to know?" Now the good part when I was finally able to meet up with the Optometrist, Mohammad Zan, he was fantastic. His exam was thorough and his patience was evident in explaining all of my questions, no rush, no upsell, he was an absolute pleasure to deal with and I recommend him 100%. My question is this why do attitudes change after they realize your willing to go to the mat and get corporate involved. What it comes down to is hourly employees that could care less if paycheck comes from visionworks, walmart, target,or shoprite have no interest in customer service. They will when AI kicks in because customers are sick of this. If management isn't focused on customer experience and realize that the first person you meet could care less then that stores revenue will suffer immensely.

    TERRIBLE ! 3rd . 3 times in a row have i had an unprofessional experience with the staff . My wife…read morewas essentially made fun of by the staff because she brought the wrong purse and her I.D. was not in this purse. They laughed at her , and said quote "usually people do not go out without an i.d" Then when we questioned them, listen please. We been here for years . You probably recognize us , I thr husband had my ID with the same last name . So the probability of scamming a fake name is slim to none . They wouldn't budget. They belittled her . Then told us with our attitudes if we refuse to listen to them (mean girl attitudes . The little power they have of checking i.d.s was enough to go to their heads . Imagine them being a police officer . Now in contrast . We decided to never spend our money there. Never again. We found 400 yards away a place named "America's best" it's next to Verizon. In the target parking lot . Right behind vision works. Vision works apologized last time to use for their abusive behavior on Google reviews . And states anything they can do to change our opinion they would do . We'll. Showing up late . I sat outside 15 minutes 9am appt. At 9:15am I was allowed in . Then harassed my wife . After going to America's first the place nearby takes same insurances . Payments. Friendly welcome. They were Open 30 minutes early !!! They looked up all my info . They looked up my wife without her I.d. card . Like visionworks refused to . Me my friends and my entire family will be going to this new facility. Visionworks owners. If you want business to get better. Those two women in the front need to go . They are on a power trip. Unorganized. I have never called corporate once in my life . But for them I am . Unbelievable the level humanity has sunken into .

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    Clarkson Eyecare - optometrists - Updated July 2026

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