Went for a contact lens exam and got to try a different brand of lenses for free. If I like them…read morethey will write me a prescription for them, if not I can continue with a prescription for my existing lenses. The best part is being able to join their club for $139 and getting 3 exams over 3 years. The entire process was friendly and professional. Highly recommend Americas Best in Howell, NJ!

Oh my God! What a horrible experience. But it's New Jersey and you'll have to come to expect this…read morekind of attitude & disrespect. I walked in there to buy a pair of glasses. I was humiliated. They looked at me like I was from a Third World country. It clearly goes to show that no business in the state of New Jersey needs business. They literally hate their customers. I've never seen anything like it before in my life. What a total waste of time driving all the way to this place. Do yourself a favor and find another place. These people will treat you like you're a piece of garbage.

Dr. Zhang was incredible, and made the process of switching from glasses to contacts painless…read more(literally and figuratively). Claudia at the front was incredibly helpful when it came time to put trial contact lenses in for the first time, and made sure I was comfortable with both putting them in and taking them out. I highly recommend Opsin Eye Care, particularly Dr. Zhang.

Great service up to the point when your glasses are ready. Nobody will call or notify you. So call…read morethem after two weeks or so.

I walked in at 9:10 for a 9:20 appointment only to be met by 2 workers who seemed to be having a…read moretough morning. I explained i had a new VSP benefit program and they were very sure what my benefits were. Rude and dismissive along the way. I tried to show them the benefit description i had but they could care less. "If its not in our system I don't know what to tell you." Rescheduled my appointment for 11am so I could speak to manager Diana when she arrived for work. When I called the benefit administrator to make sure I had clarification they were clear and gave me what I needed. I returned for 11am appointment which I met Diana who accused me of being rude to her staff before even hearing a word i had to say. I waited 40 minutes to be seen. Diana returned and explained where the discrepancy and confusion came from. Making me wait for 38 minutes beyond my scheduled appointment made it feel like every other doctor office. I called corporate to talk about the issue and they thanked me profusely because as they said, "If we don't hear from the customers, how are we going to know?" Now the good part when I was finally able to meet up with the Optometrist, Mohammad Zan, he was fantastic. His exam was thorough and his patience was evident in explaining all of my questions, no rush, no upsell, he was an absolute pleasure to deal with and I recommend him 100%. My question is this why do attitudes change after they realize your willing to go to the mat and get corporate involved. What it comes down to is hourly employees that could care less if paycheck comes from visionworks, walmart, target,or shoprite have no interest in customer service. They will when AI kicks in because customers are sick of this. If management isn't focused on customer experience and realize that the first person you meet could care less then that stores revenue will suffer immensely.

TERRIBLE ! 3rd . 3 times in a row have i had an unprofessional experience with the staff . My wife…read morewas essentially made fun of by the staff because she brought the wrong purse and her I.D. was not in this purse. They laughed at her , and said quote "usually people do not go out without an i.d" Then when we questioned them, listen please. We been here for years . You probably recognize us , I thr husband had my ID with the same last name . So the probability of scamming a fake name is slim to none . They wouldn't budget. They belittled her . Then told us with our attitudes if we refuse to listen to them (mean girl attitudes . The little power they have of checking i.d.s was enough to go to their heads . Imagine them being a police officer . Now in contrast . We decided to never spend our money there. Never again. We found 400 yards away a place named "America's best" it's next to Verizon. In the target parking lot . Right behind vision works. Vision works apologized last time to use for their abusive behavior on Google reviews . And states anything they can do to change our opinion they would do . We'll. Showing up late . I sat outside 15 minutes 9am appt. At 9:15am I was allowed in . Then harassed my wife . After going to America's first the place nearby takes same insurances . Payments. Friendly welcome. They were Open 30 minutes early !!! They looked up all my info . They looked up my wife without her I.d. card . Like visionworks refused to . Me my friends and my entire family will be going to this new facility. Visionworks owners. If you want business to get better. Those two women in the front need to go . They are on a power trip. Unorganized. I have never called corporate once in my life . But for them I am . Unbelievable the level humanity has sunken into .

This is a nice local eyeglass store. All of the staff is polite and friendly. The prices are…read morereasonable and they carry a range of brands and styles. I was pleasantly surprised at how quickly they were able to make the glasses. I was able to pick them up in less than a week! They were also great about filing out all of my paperwork to submit to insurance. I will definitely be back!

My "usual" eye doctor refused to repair a pair of Jimmy Choo glasses he had sold me 1.5 year ago…read moresaying parts were unavailable. I contacted Glen and he helped determine my model of glasses and was able to tell me immediately he could get the part no problem! A week later my glasses were as good as new! Love Glen's Eye Care!

Today, I called a facility on behalf of a friend who doesn't speak English. She needed to make an…read moreappointment for her son, who also isn't fluent in English. Both are here legally and pay taxes--her son even works. The phone rang, and a man named "Stu" answered. I explained the situation, letting him know why I was calling and making the appointment for them. The moment he understood what I was saying, his entire demeanor shifted. His tone turned cold and condescending, and he asked, "How are we supposed to understand them then?" His attitude was palpable. He abruptly put me on hold. When he returned, he said there was an opening for next month, but his frustration was evident as he began asking for the boy's information. For some reason, he became flustered and placed me on hold again. This time, I was connected to a woman named Elise, and she was the complete opposite of Stu. Elise was kind, professional, and understanding. She took the information without any issue, wished me a good day, and even thanked me for calling. Her attitude was a breath of fresh air, but it made Stu's behavior stand out even more. I understand that tensions are high right now with the ongoing migration issues. I fully support efforts to secure our borders. However, that doesn't give anyone the right to mistreat others--especially those who are here legally. A simple, polite response like, "I'm sorry, we don't have anyone who speaks her language. Does she have someone who can interpret when she arrives?" would have been sufficient. Instead, Stu seemed determined to create a problem where there didn't need to be one. I can't shake the feeling that his behavior stemmed from a deeper, racial issue. At the very least, it was a blatant lack of respect and professionalism. Next month, we'll be seeing Stu in person. I can only hope the facility addresses his attitude before then. Everyone deserves to be treated with basic human decency--no matter their background.

I've been going to Spare Pair Howell for a good 6 years, maybe more, my family as well. For me,…read moresuffering from retinal and other eye issues, they're the best. Dr Goldberg is an excellent eye doctor: caring, extremely knowledgable, thorough and and keeps in close contact with my retina specialist in terms of any updates, concerns and/or findings. Stewart, as well, is excellent in terms of assisting you with selecting the best frame and lenses for your needs. Further, making sure the lens is cut correctly and that the frames are fitted correctly as well. The staff as well, is always pleasant, helpful, and knowledgable in addressing insurance coverage. Although one usually gets eye glasses every 1-2 years, it's always a great experience. This location may not have the wide selection as Manalapan, however I've always found a frame that perfectly fits my needs and their service is excellent. Highly recommended.

I got my first pair of glasses here and did not realize that metal frames would not work well for…read moreme (especially the little nose thingies). They kindly swapped the lenses into new frames for me with no additional charge.

Wonderful staff, excellent selections and they were helpful in mailing my glasses and contacts to…read moreme - I'd relocated to another State outside of NJ

Great experience! The doctor spent time really trying to understand what the cause of my irritation…read morewas. He continued to show tremendous care and follow up with me throughout several visits and even after I was feeling better.

From the owner: Eye Care and Eyewear under one roof.read more

Gail and her team consistently give 5 star service. They guide you through the selection process…read morewhile giving you honest feedback. I went to another store whose salespeople assured me every pair was perfect (It was obvious some were very not for me). So I went to Gail's Optical, I tried on some glasses that were so not cute, and I was guided to such better options. I absolutely love my 2 pairs. And will always return.

I was so happy I stumbled upon this store after shopping for cards. I had been needing new…read moreeyeglasses but didn't know where to go. They have a beautiful shop with an amazing selection. The staff was super sweet and so helpful at assisting me in finding the perfect eyeglasses. Also they were ready in one day! Highly recommend this shop.

I recently got two new pairs of glasses here and was assisted by Kim C - she's the best! She knows…read moreher stuff and knows what looks good on me. The prices are great and there are a lot of styles to choose from. It was not my first time here and won't be my last...thanks to Kim C.!!!

I recently visited Invision Eye Care for what I believed would be a simple eyeglass exam, only to…read morewalk away feeling confused, frustrated, and completely disrespected by both the front-desk staff and the office manager. What happened: After eight months of recovering from retinal detachment surgery, my prescription had changed twice. I finally secured new insurance that would cover my eye exams--but it doesn't kick in until May 1st. I scheduled an appointment specifically for an eyeglass exam only and made it clear at check-in that I could not afford the (separate) contact lens exam until after May 1st. Unbeknownst to me, the doctor proceeded to perform both the eyeglass and contact-lens exams. I thought she was merely "tweaking" my existing contact prescription, so I didn't question it. The next day, I received a call from Susan ( who said she was the office manager ) at Invision telling me I owed $85 for the contact exam I had explicitly asked not to have. When I explained that I had not authorized or even realized a second exam was done, she brusquely replied, "Why didn't you stop the doctor?" and insisted I return the trial contacts. I then spoke with Niessa, the office manager, hoping for some understanding or compromise. Instead, she was condescending and rude--telling me it was entirely my fault for allowing the exam and that I must pay both charges. Why this matters: Lack of clear communication. I explicitly declined the contact-lens exam, yet no one bothered to confirm with me when the doctor performed it. Unprofessional customer service. Both Susan and Niessa refused to listen or offer any courtesy goodwill. Rather than resolving a genuine misunderstanding, they treated me like I was the problem. Lost trust (and a patient). Over an $85 fee, Invision Eye Care has now lost my future business--along with the cataract appointment I had already scheduled at that office. Bottom line: I understand policies exist, but a little empathy and clear communication go a long way. I left feeling like I wasn't respected as a patient or even a customer. Until Invision trains their staff to listen first and assume good faith, I cannot, in good conscience, recommend them.

Dr.J Gloth is fantastic and his staff a very kind and sweet…read moreI had a wonderful experience today and I will differently keep him and Dr. Strauss as my eye doctors I come from Parsippany-Troy Hills New Jersey and there are not to many eye doctors with GREAT bed side manner. I'm glad I found the correct doctors for my eye problem. God be with them both there fantastic signed CB