100% agree the girl with the brown hair is absolutely terrible. I would never go back and will deter everyone I know from ever going to this store. Her attitude was unbelievable. read more

I think the manager or the woman with the short brown hair ( bob) needs to take an attitude adjustment /101 customer service course. Not so much the answers but how it was said . I inquired if they had Patagonia and she said "no", I asked if she knew of other stores that had it and same answer, "no" which I knew was not true. All she had to do was at least try or say the reason they didn't carry Patagonia. She also didn't come to the fitting room to see if I needed other sizes or ring me up. Again it wasn't so much what she said but how she acted. A smile or even acting like you're interested can go along way for great customer service. read more

I am http have this store in Mount Shasta. Quality clothing and equipment make gifts and items for myself convenient. I like shopping local. read more

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We rented snowshoes from here for a day hike we had planned. I called before we got into town to see about conditions and the gal on the phone was super helpful. Once we got to town we headed to the shop to rent a pair for our adventure the next day, this was about mid-afternoon when we got to the store. I appreciate that the sales person was honest and didn't up charge us by letting us rent the shoes then instead of offering us to come back closer to the close of the store and we'd only be charged for the day we intended the rental but we'd have for our early morning hike the next day. Super helpful tips, insightful information, overall friendly and kind service. Reasonable pricing for what we purchased and rented. Quality gear, no issues and definitely no complaints! read more

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Brought my bike by today as a walk-in and luckily Kenji had an extra few minutes and fixed my derailer right up. Great store, with gear for all-season sports and recreation, conveniently located and not badly priced either. Thanks, Kenji and Fifth Season crew...you rock! read more

We've been biking/camping a lot more lately and needed to look at some bike gear/camp gear. I'm biking for a cycle challenge that raises money for kid's cancer research and have slowly been buying better stuff every time I do longer rides. I saw that they had some cycling shoes and jerseys on sale and was sooo tempted to buy it but haven't researched it enough to justify it:/ We did end up getting a northface tent piece to hold items in our tent, a patch to remember this place and matching hats lol The service was really friendly and they had a wide selection to choose from. I kept wanting to buy more but we had to head out for a hike. Next time! read more

The Fifth Season - Outdoor Gear Near Me - Mount Shasta, California

Memorial Day Weekend. I was very impressed with their customer service. They were busy but kept it professional. Their recommendations were spot on. I was borderline renting some snow shoes. They said they didn't think they were necessary. I took their advice, and it turned out, I did not need the snow shoes. Everything fit perfect and I owe a lot of this success of my climb to their renal equipment. I was the one rolled up my sleeping bag with the car in it! read more

The Fifth Season - Mt. Shasta Summit, Memorial Day Weekend 2023 - Outdoor Gear Near Me - Mount Shasta, California

I'm a looooong time local customer, have been coming here since the mid-90s. I've personally known many former employees, and have made some pretty large purchases over the years. I'm a big fan of keeping $$$ local. I recently dropped off my bicycle (that I bought from Fifth Season ten years ago!) for some maintenance on a busy Saturday, after calling first. The person on the phone was polite and professional, and told me it was okay to drop it off, and pick it up the following Monday. Perfect! I came in on the Lake Street side with my bike. I didn't want to block customer access, so I took the bike over to the bike repair desk, and asked the woman (who seemed to be in charge) if it was okay to leave it there. I was abruptly informed that she was currently helping someone else, which was true. I was just looking for an "okay"... not to be embarrassed in front of a bunch of people! But I ate a little crow, and patiently waited for her to finish. After about ten minutes she came over to me, clearly expecting that I was going to be a pain (I am totally not ; ). I informed her that I just wanted to drop off my bike, and she quickly turned her back on me to get the form. Then she came out with it, and tersely asked me the pertinent questions. It was apparent she wanted to get rid of me as quickly as possible, and I was happy to comply with her wish. I simply chalked up the rude behavior as a by product of a busy day... On Monday at noon I went to pick up the bike. The weekend crowd was gone, I was possibly the only customer in the store. The same woman was working the counter. I told her that I was there to pickup the bike, and I had a few questions about e-bikes. Again, she wheels on her heels and goes to get the work ticket off my bike, not even acknowledging my request for e-bike info. There's NO WAY she didn't hear me! It was then that I realized that this was a personality trait of hers, and that maybe she is unfortunately in the wrong position (retail, customer service) for her skillset. I asked her if I could speak to the manager. I was informed that she IS the manager. I quietly paid the repair bill, took my bike and headed out the door. Needless to say, I'll be looking elsewhere for an ebike purchase. My advice to her is: 1) Drink WAY less coffee 2) Work on your listening skills 3) Work on your patience 4) Treat your customers better! read more

Jessie was our source of info and outfitter for our ascent of the mountain behind the store, Mt Shabba, or something like that, anyway, he was fantastic help and the prices are great read more

I had a wonderful time in this store picking up guy line, a new bag, and some stakes. Steve the shoe guy was more than helpful and willing to ignore my goofy jokes until I finally got a laugh out of him. He helped me learn more about how my boots would and wouldn't stretch. Super helpful with lots of the information at well. There was a woman at the register whose name I didn't catch but she was happy to watch my boots while I shopped. She ended up helping me out with finding a mini day pack. Steve (shoe) even looked up the volume of the bag for me since it wasn't marked. I went back over to compare compression between two bags using my shoes as the sacks when another man (apparently the manager; lean mid length brown hair, bad attitude) demanded I remove them immediately and leave the store. I asked what was wrong and why. He said he would call the police in one minute. I asked why again, and he informed me that I was attempting to steal a bag in each shoe. Both bags stuck out the top so I'm not sure how I planned to make this surreptitious exit with my new gear- yet I haven't paid for my stakes l, guy line, and I meant to buy a nice mug. I completely forgot the mug, a main reason I came in, because that manager was so exceptionally rude and accusatory of me. The way that he immediately assumed my goal was to steal something isn't even the biggest issue. It's insulting, yes. I wear nice gear in good shape because I PAY for it. And the bag was cheap. It was unnecessary, loud, rude, and worst of all completely off base. I liked this store and I'll probably go back for a mug but after that, the manager can suck on my balloon knot. Bought my stuff and left. read more

Excellent experience, Jessie was BEYOND knowledgeable and patient as we picked out our first hiking boots! The entire crew was super patient, kind, and had great energy. The store is really awesome too! If you're an outdoorsy person or planning to hike trails around Shasta, this is the spot you want to hit up! read more

A+ Bike repairs. I have taken my bike to have it fixed a couple times and the service and workmanship was excellent! I'm new to the "bike world" and need help fixing an old bike, starting with the basics like fixing a flat tire. Kenji is very friendly and professional; he takes care of the job quickly and excellently. My gears were in bad condition- toast! Instead of having me replace the parts, he fixed them. I'm impressed with the quality of his work. He returned the bike which had been sitting in a garage for years, clean and oiled the chain. Kenji also took the time to explain how to fix a flat tire and told me what parts to buy that would best suit my needs. No matter how big or small the job, he will get it done with a smile. read more

The Fifth Season - Old mountain bike - fixed. A+ workmanship. - Outdoor Gear Near Me - Mount Shasta, California

Great shop. Would be five stars if the staff wasn't so rude and unwelcoming. The lady with the chin length brown hair gave really bad vibes the second we walked into the store. She even rolled her eyes at us. read more

Bought new equipment to go snow skiing this year. The Customer Service was amazing as usual. The small town gem is a perfect place to buy all your sporting needs!!!! highly recommend Fifth Season for expert l, professional service, knowledge, and product!!!! read more

Staff was amazing! They were very knowledgeable about all the equipment, and took extra steps to make sure we got the right gear. Dani was genuinely focused on getting us into what we wanted and needed. Jesse "the boot guy", was phenomenal; from analyzing our feet and stance during our fitting to perfectly tailoring our boots to us. All-in-all the whole staff were kind, patient, and knowledgeable. Would shop there again! read more

Excellent costumer service. Boots and crampons worked wonders on Shasta during our 14 hour jaunt to the top. Absolutely no problems due to gear. Also be aware of the slushy show that occurs later in the day. No matter what gear you have, bring an extra pair of socks if you plan on being on the mountain past 12 as things do get wet. I would also recommend a helmet due to significant falling rock risk on Red Banks this past weekend. 10/10 would rent from again and possibly buy boots from next round. read more

The staff is extremely knowledgeable, and know more about skiing and mountaineering than any specialty shop I've ever been to. Heads and tails above any competition. Jeff sold me a pair of ski's that I love, and Jessie fit my boots so they felt like slippers. Worth every penny. This is the place to come for anything ski or mountain related! read more

First time to practice how to use crampons and ice axes, I rented them here. It was reasonable price and they offered one day price for 1.5 days. They showed me how to fit crampons on shoes very friendly. You can return gear at the box after the shop closes. Also it's a nice location. I wish they opened at 9 instead of 10. read more

This is a long overdue review for The Fifth Season. My husband and I have been bugging those nice folks for the past 3 years for gear rental, purchase, boot fitting and misc. Jeff knows his skis, ask him questions and he ll fix you up with the right pair; Jesse is a master at boot fitting for weirdly shaped feet, or just making your ski boots a whole lot more comfortable. I don't remember the names of the back room young men who tune skis, but they are all fantastic. Dani, Jessica and the names of the girls I didn't catch are the rest of the stuff, all knowledgeable and extremely friendly. Someone complained about their prices and compared to those of Redding. The Fifth Season has competitive prices, and there are tons of sales all the time. read more

In town to ski for a couple of days, we were doing a little shopping and walked into the 5th Season. There we found a great selection and people that knew what they were doing. I decided that I would finally replace my almost-15-year-old ski boots. I'd been afraid of finding ones as comfy as the old ones. Edgar helped me find the right boot and went through all the fitting so that I know have a great pair of boots. Then, when my daughter had problems with her boots we went back and he and the staff helped find some rentals that got her back on the slopes. Great customer service from people that know what they are doing. read more

The staff here were great! My expectations were high because Mount Shasta is such a magical place, but these people were even better than I had expected... And that's saying a lot! Such a great vibe, great Murch, I wish it was closer to my home and I'll be there right now read more

Stopped by this small shop on the way to a backpacking trip. Staff are personable and friendly, and there is good energy in the store. They sell items not available REI. read more

Rented mountaineering gear here twice ( helmet, crampons, boots, ice axe). Always great service, helpful staff, reasonable prices and quality gear. I would rent here again and would recommend to friends! read more

This is THE place to go for all your backcountry needs! I stopped in to TFS to get setup with some boots, crampons, and an axe for my trip up Shasta. The folks were very friendly and full of good advice. They got me set up with everything I needed, and then some. If you are looking to visit Shasta, do yourself a favor and visit The Fifth Season first! read more

Consider this my formal complaint. I have shopped at Fifth Season for the past few years, renting basic items, or purchasing sunscreen and the like. This weekend I rented an avalanche beacon for the day. I had a wonderful time hiking up Shasta, and I ended up getting back to town just after they had closed. My friend tells me they have a drop box in the back. I gently lower the beacon down into the overnight box using the beacon's attached harness. All good, so I thought. The next morning I get a call from Fifth Season (from the Owner, I imagine). I ask if he found the beacon I left in the box. He says that's why he's calling, and that if I were there right now, he'd "rip my lungs out". That's a direct quote, and it did not immediately sound like he was being funny, or joking. It sounded extremely condescending. Now, it's close to 8am and I'm in bed. I apologize. He explains the electronics are sensitive, and that they don't like items like that being left in the box. He also tells me everything seems to be working OK. He then makes another snide remark about ripping something out of me, which I could only assume was extreme passive aggressiveness. I apologize again and promise I'd never again make the mistake of using the overnight box for beacons and we end our call. Look, I get it. People break stuff because they are dumb, and I know that can be very frustrating. However, I think Fifth Season (or, this 1 person) is taking the wrong approach. It's easier to avoid these issues by having a more thorough conversation on the front-end, rather than on the back-end. Or, alternatively, by making some modifications to the overnight box. However, berating a local, repeat customer and threatening him (even if only jokingly) is the reason why I will now go OUT OF MY WAY to avoid doing business with this outfit. Which is too bad. Everyone else in the store that I've had interactions with have been top notch. read more

Every REI store in the San Francisco Bay Area, when inquired about renting gear for backpacking Shasta from them, said to not bother with their stores and go to Fifth Season. Seriously. This place has any piece of gear you might need for Shasta, including the ability to rent any super expensive gear that you don't want to buy (mountaineering boots, winter sleeping bags, crampons, ice axe, you name it, they have it). All the workers are extremely knowledgeable and pester you to make sure you don't have any doubts or questions about the hike. Special props go out to the guy who helped me get the gear I needed to rent - not only did he cheekily whap me in the arm with his papers to get my attention when I was spacing out, after I made a joke about a friend carrying my gear for me, he quipped, "You carry your own gear, woman!". Major lols to be had, since he said everything in good fun. read more

For our first mountaineering experience climbing up Shasta, it was no doubt that we'd rent out the gear versus buying it. I don't remember the brands of ice ax, helmet, crampon, or mountaineering boots that we had, but I thought everything was in great shape and had no issues. My boyfriend on the other hand, had a lot of trouble with the boots, ultimately giving him blisters towards the end of the trip. It wasn't the store's fault; mountaineering boots are different for everyone and the fit for each brand can vary. It felt comfortable for him when he tried it on in store and walked around-but that's a different story for when you're actually on the mountain itself. In anyways, just a heads up about the boots. Customer service was good, although the staff didn't really extend any help in the boot fitting other than grabbing whatever size boots we needed and telling us that "it shouldn't be too tight or too much room at the toe box." We would have appreciated if they showed us how to put their crampons on. We spent about $100 per person for a three day rental (friday morning to sunday evening). Thankfully they had an after hours drop box for the gear. read more

Everyone who works there is a wealth of knowledge and best of all, their prices are reasonable. Being the main place to buy and rent gear in town, they could easily inflate their rates, but they don't. I rented most of my gear for my climb up Mount Shasta and will definitely rent from them again next time. read more

Overall, great rental and retail experience! Everyone was very friendly and helpful. We stopped by here to pick up some mountaineering gear for Shasta and the whole rental process was incredible smooth and efficient. However, they did sell us on crampons, mountaineering boots, and ice axes when no snow travel was required up the Clear Creek route to the summit. The best route up CC at the time was a rocky scramble (there was also an on-snow route but it is optional and the snow was pretty sketchy). So none of the gear came out of my pack. Long story short, we spent a little more money and carried a little more weight than was necessary. Better safe than sorry in terms of gear but I'd recommend tracking down someone that has actually been up the route you intend to go recently before going to the rental shop. Other pluses, you can buy your Summit pass right at the shop, they do 2-3 day rentals (so no need to rush the return trip), and they also have a drop box for rental gear if you make it back after the shop's closed. read more

Came here for rentals (crampons and ice axe) to climb the mountain and was told that the crampons they have wont fit my boot. You know the staffs advice for me was? To rent their mountain boots with crampons attached to them and carry the extra 10lbs with me until needed then switch out the boots when i got to the top. When I got to the trail I realized how screwed over I got. No one in their right mind would carry an extra pair of boots with them on clear creek (one of the easiest and least technical route) during the dead of summer! Nonetheless I carried those boots on my back for 17hrs because I knew I'd need them at the top. Never again. You know what the underlying message here was? These guys value $$$ over people And don't know s**t about mountaineering. read more

Great merchandise. Helpful employees. The place to go to rent snowshoes. read more

Great experience! Super friendly and helpful. They fixed our trekking poles with new tips which we assumed were beyond repair, helped us with new shoes and socks and got us in and out within an hour. This was a perfect experience with a local outfitter! I would highly recommend stoping here for your needs. read more

Wonderful wonderful customer service. If I could give 10 stars I would. I had a little dilemma with my gear and wasn't willing to sleep on my tent floor without some cushion, so I rushed down to the fifth season and they took care of me right before they closed the shop. I bought a little more than I planned to and both Jesse and the very sweet woman with the pony tail treated me with loving kindness the entire time! I'll definitely be back here if I need anything up in Shasta again read more

Very friendly staff. Knowledge about mt Shasta conditions. Great for any last minute outdoor needs.

The whole crew was quality, they handlers my 8+ phone calls with questions prior to our trek. We rented gear to hike the summit and they were great handling loads of people before closing time, making sure we were all situated. They were a fun, happy going bunch! My dad has one hand and needed one glove and our guy Kenji took care of him and made his day. Thank you Fifth season! Rock on! -Smit's read more

Jesse gave me the best boot-fitting experience I've had so far. The staff was excellent and knowledgeable and they had ski mountaineering equipment that I haven't been able to find in stock online. I'll definitely be coming back in the future. read more

This is my good juju stop anytime i head up the mountain. This year 'round sporting goods shop carries everything you need to summit Mount Shasta except courage, mental preparedness and stamina. Get an up to date report from the employees and some backcountry tips added to your mental catalogue plus that extra cannister of fuel you may need to melt snow. They have a small selection of bikes, ranging from downhill to townie bikes. The guys in the bike shop know some good trails on shasta and if you are cool they will give you the chicken scratch trail map they've made. read more

I came here to rent gear for our summit hike on Mount Shasta on a very busy Memorial Day weekend. The customer service was really good and the people here were awesome & very helpful! We were able to get everything we needed for our trip and they helped size our boots and showed us how to put on on our crampons. The drop off in the back was really convenient since we were able to drop off all of our rental gear after business hours. What I really liked about this place was that I forgot my hiking boots in their shop after renting my gear and realized it after I returned home to SoCal. I called them up and they were very friendly and said that they had them and could return them to me. I was so relieved that they had them and would be able to return them to me since they were very expensive boots that I didn't want to have to buy again. They were so nice and they shipped them to me. You don't find customer service like this very often. The people here were really nice to do something like that since most times you would be lucky to get something back that you forgot on a trip! read more

This store has everything, even $15 carbon fiber spoons, why you would need a carbon fiber spoon I am not sure but they have them. They also have a great selection of backcountry gear to rent. I ended up buying my AT gear here and they were great, very helpful and knowledgeable. I am not allowed in the Fifth Season while carrying my credit cards. Just too dangerous. read more

Very classy and well stocked gear shop. These guys got us totally set up with all we needed to get up to the top of the mountain safely and it only cost about $100 for just about the whole ball of wax. The only disappointing thing was that they refused to show us how to self arrest since we were not on their guided trip. I can certainly understand the liability and we should have known better before we got there but luckily a couple you tube tutorials and some basic practice on the mountain helped. Thankfully no one fell so we didn't have to test it out. Very friendly and super savvy people there, although I was surprised when the kids fitting our gear had not been up the mountain even once. This is definitely the spot to get you ready for the summit. read more