Miss Mariel is ALWAYS helpful, nice and knowledgable. She has repaired my sons phone at least 10 times and today she fixed my dads phone on his battery in no time. The prices are the best. I would recommend going here AND DO NOT GO TO UBREAK U FIX WITH DAWN AND SHANE. THANK YOU MISS MARIEL, YOU MADE MY PAPAS DAY :) read more

STAY AWAY FROM THESE SCAMMERS. BAIT & SWITCH PRICES. Failed to be able to make repair within time period as promised. Joshua Bodiford sent spoke with me on the phone & said the replacement of the inner acreen on my Samsung Fold 5 would be $450 & the part had to be ordered by 6 pm for the part to arrive and to be replaced by that weekend. He asked me if I have CashApp. Then, asked for my CashApp ID info. Suddenly, I received a request for $450. AFTER SENDING the $450, Joshua calles back asking for another $150, which I refused to send. Joshua refused my request for a refund of my $450. Three different people claimes ro be the manager. One person took down my name and # to give to the owner, who has not returned my call. read more

this location absolutely sucks. took 2 weeks to even get me a phone and they couldn't fix my original phone. horrible service. don't recommend. read more

I went in to get a new phone they got me 640 for my iPhone and I went back and they told me 50 for a practically brand new phone and yelled and raised their there voice and cussed at me and not one phone case worked even though it was for my phone buttons didn't work I will NEVER go back to this place ever again read more

Was such a debate to get my laptop back into my position! I need in my keyboard fix granite it was fixed; I had a Google Chrome so I perceive that it would be diligent to have a specific fix it get it done. After a two day debate on whereabouts of my laptop and the accuracy of being mine I had my charger lost and/or Stolen, so another debate; with the receipt in hand. Nope!! "Then how did you turn on the laptop to validate that the keyboard was fixed!" "Ugh??" F*k it!! worst service Now I go to Express repairs in West little Rock read more

Had my screen replaced by The Fix, since then the charging port hasn't worked, luckily I have a charging pad at home or I would have really been screwed, finally had a day off of work so went back in a week later and another employee tells me it has a faulty charging port that theres no way it was caused by them and that it'd be $60 more after already spending over $250, this phone never had a problem charging before the screen was replaced and that's not the kind of thing that happens just by coincidence, do not use this place! read more

Don't bring your phone here. Came in for a iPhone 8 screen replacement and left with a motherboard issue. Came in originally on a Monday evening and returned Tuesday with my concerns. Tuesday I spent about 45 minutes with techs who tried to figure out issues by trading screens, batteries, & charging ports. Sent an email to manager to document my issues Tuesday evening -- never got a reply or call back. Today is Friday and "manager" explained that the motherboard issue was 99% my fault and that it wasn't his job to return calls and emails about phone issues... Had no choice after days of no reply to go to apple store and get a new phone. Returned for a refund as directed by store tech but denied by "manager". Not to mention -- original tech who changed screen quoted me 30$ but charged more, kept my old screen replacement kit with tools and was going to recycle them - no sir! Save yourself the headache and time! read more

I'm shocked these one-star reviews are for the same business. I've used The Fix at least three times over the last three years and they have been excellent every time. Friendly service, the best prices, and quality work that is done lightning-fast. I'll never go anywhere else! read more

2 weeks ago, I went to get my iPhone fixed. It wouldn't charge. They checked the battery and said it was fine, then they checked the charging port and said it was spoilt. I paid $65 to have it changed. It started charging after my 2 hour wait. Bought a new Apple charger and charger chord. Next day phone went dark again. Took it back. They said it was coz I bought a faulty charger. They replaced it with a new one. I bought another chord for my daughter. Within 3 days the first chord broke. On the 4th day, the 2nd one broke! ( I normally usually need to replace my chords after at least 5 months) Took them back and complained. The guy seemed to care less about my frustrations...having to miss important calls and drive 35 minutes each time in the past few days about the same issue. He pointed to the NO REFUND poster and said there was nothing they could do about it. After complaining and refusing to leave he grudgingly gave me 2 new chords (not Apple) By the next day both chords broke! ( True story! I kid you not!) By now my phone was still refusing to charge. Finally having enough, I made an appointment with the Apple store. They looked at the phone and said there was nothing wrong with the phone. I just needed a real Apple charger. Bought me a REAL and AUTHENTIC Apple charger and since then my phone's been working perfectly. I will NEVER go back to THE FIX! read more

Do not risk bringing your phone to The FIX at McCain Mall. We brought two IPhone x's here and paid $130 each to repair screens. Left and went home and the touch screens did not work at all. Went back same day and they supposedly again put new ones on. They lasted about a month and the touch screens stopped working again. They told me because it was 3 days past the warranty that they would not fix them. Terrible owner and manager! Do no waste your money! read more

Have fixed many of our devices. Very friendly, quick service. They also help explain the repair process and allow you to watch, in case you are one that wants to see what's going on. read more

Customer Service is horrible in this store and their repairs are below standard, hence the comments about "cheapest in town". You really get what you pay for in dealing with electronics. Was originally sold a defective screen for an iPad mini. No issue took back to the store and manager agreed to replace. We took back to the store on 12/26. This screen was supposed to be replaced on the same day. The manager gave my wife the run around for 2 days. I go to the store on today at 5p and sat in the store for 2.5 hours waiting on a screen repair. I filed an official complaint with Simon's staff and will contact BBB and AG. While I was in the store for this extended period of time, no exaggeration or lie I witnessed 3 other customers come into the store with similar gripes and complaints. Surrounding businesses even commented "that store is notorious for messing up people's stuff". Guess you need a "No refund policy" in this case. Avoid at all costs and pay a little extra for better details to service! read more

i've gone to this phone repair shop for YEARS. i went in today because i obliterated my phone for the millionth time and received some of the best service ever! he fixed my phone right in front of me ASWELL as fixing my home button- which previously made the most god awful sound everytime you pressed it or my phone vibrated. he got me in and out in 20 minutes! i always recommend this store to preppie and while i hope i don't need it, i'm sure i'll be back soon enough for yet another phone screen. read more

They are Amazing!, got my phone up and running in like 10 minutes!!! I will never go anywhere else. This is the best phone repair store anywhere in this area. Unbelievable prices! read more