A couple years ago I reached out to Puget Sound Water Rescue for an issue. I was very satisfied…read morewith the service from that experience. So, when my portable AC leaked onto my flooring last night, I knew who I was going to contact. I called when they opened, and found out that he was booked for the next week. I decided to send him a message to see if there was a company he would recommend to me. He actually responded immediately and said that he'd be able to squeeze me in! You have no idea how grateful I was to hear that. He gave me two time options, and called me when he was on the way. I had no idea how much water had made its way into my flooring, so I was preparing myself for the worst. Turns out, it didn't end up being a catastrophe! Matthew used a thermal camera, and a moisture meter to inspect for moisture on the floor/subfloor and flex ducting. Once again, he was thorough at his job, and in his communication. It's difficult finding people that take pride in their work, are trustworthy, and do a great job. I've had quite a few companies do various types of jobs for me, and there are only two who I'd recommend. Mathew with Puget Sound Water Rescue is one of them!

We are at the tail end of a partial basement remodel and our contractor discovered black mold under…read moreexisting carpet tiles in the area that is not getting remodeled. After we ripped up the entire carpeted space and treated it--I wanted info from a professional to see if there was anything else that we needed to do before getting the affected slab ground down and polished. I spoke with several companies who were unhelpful over the phone or charging ridiculous fees just to come out and provide an estimate. Mathew, the owner of Puget Sound Water Rescue was timely in his responsiveness over the Yelp App (on a Sunday afternoon) and ultimately provided us the perspective and information that we needed to determine whether or not professional remediation services were warranted at this point. Ultimately we determined with his help that they were not. Despite the fact that we did not end up hiring (anyone), his knowledge, honesty, and helpfulness were 5 stars worthy. Highly recommend talking to and/or Mathew for your remediation needs!

I couldn't recommend GPR more! They provided a solid quote and stuck by their commitments. They…read morecame out to do the work as scheduled and professionally completed the job.

We had water damage in our basement that had been dried by another company. The night before floor…read morecontractors were scheduled to come to our home, David cold-called us about replacing the flooring. He was able to come out that evening to provide an estimate, which we appreciated and accepted. We later discovered that this visit resulted in an after-hours charge of nearly $500, something we were not aware of at the time. While at our home, David discovered that some areas had not been completely dried by the first company. Because we had an active insurance claim, and with our permission, he immediately arranged for his crew to continue the drying process. At first, we felt he was knowledgeable, responsive, and genuinely focused on our needs. Our insurance company requested that a third party inspect and confirm some of the issues David had identified. David insisted on being present during that inspection. The situation was uncomfortable, and we were later surprised to see an additional $119 charge for his involvement. Five days later, we contacted the original company about their failure to completely dry the affected areas. They acknowledged the issue, wanted to make things right, and asked for the opportunity to earn our business back. We therefore notified Green Planet that we were ending their services. Unfortunately, this is when our experience changed considerably. The tone and attitude toward us became harsh and uncomfortable. Although we had understood that the mitigation work would be handled through our insurance claim, we were suddenly told the bill needed to be paid by us immediately. We were also contacted by a collections company and told that if the bill wasn't paid by Friday, a lien would be placed on our home. We were disappointed by the way the situation was handled. Our initial impression was that customer needs were the priority, but once we decided not to continue using the company, we felt the relationship changed dramatically. Our experience is ultimately a reminder to carefully review all charges and understand the payment terms before allowing work to begin--especially when insurance is involved. Updated Review -- Originally 2 Stars We initially left a 2-star review because of our experience with Green Planet during a water-damage situation. We had significant concerns about several charges on our invoice, the handling of our insurance claim, and the way our relationship changed after we decided not to continue with the company. After seeing our reviews, Green Planet reached out to us and asked for the opportunity to make things right. We had a lengthy conversation, they listened to our concerns, and they offered to refund $500, which represents the charges we had disputed. I appreciate that the company was willing to listen and take action. Because they made an effort to address our concerns, I have changed our rating from 2 stars to 3 stars. That said, I do want to be honest that this resolution came only after we had posted our concerns publicly. We had previously tried to resolve the issues directly, including asking the company to work with us while our insurance claim was being processed, but we did not feel heard at that point. I'm glad we were eventually able to have a productive conversation and reach a financial resolution. My hope is that Green Planet will take this experience to heart and improve communication with customers from the beginning--especially when dealing with stressful situations involving water damage and insurance. Our original experience was disappointing, but I do appreciate their willingness to come back to the table and try to make it right.

SCAM ALERT -- BEWARE OF THIS COMPANY…read more Do not hire this company. They took my money and then disappeared. They have no integrity and will lie and scam to get paid upfront. Before you even consider contacting them, review the complaints filed against them in Washington courts -- there are multiple cases. My experience was horrible. They were paid 50% of the contract upfront, yet never started the work. I am now suing them for: * Failure to begin the contracted work * Delays and resulting damages * Legal fees and associated costs Do your due diligence -- this company cannot be trusted.

I strongly suggest that you find another company to service your crawlspace needs! I hired Ray to…read moreinstall a sump pump in my crawlspace due to water that was seeping in from the major rains that we had this past winter. When Ray came out to view my crawlspace and do the estimate, he indicated that he would be on top of things, but that was not the case. I never saw him again. Ray did not supervise his workers at all and they did something quite stupid! My crawlspace is almost 6 feet high and, therefore, stand-able and the dirt was very level. There are also shelves along two walls where I have Christmas decorations and other items stored. However, instead of running the necessary trench under the shelving, they ran it in front of the shelves and then did not put enough dirt back to even the ground. So the crawlspace is now a major fall hazard and Ray has refused to come back and fix the problem. At 72 years old, I don't want to wind up down in the crawlspace screaming, "I have fallen and I can't get up!", because I live alone and no one will hear me!

It all started on July 27th when we discovered a water leak in our basement. We contacted our…read moreinsurance company the following day, and they recommended Washington Water Damage & Cleaning Services. They arrived within about two hours and immediately got to work assessing the damage and setting up equipment to dry everything out. Unfortunately, some moisture in the walls and baseboards was missed. Two days later, the crew removed their equipment, and we thought the water-damage portion was finished. It wasn't until another company came in to prepare for our new flooring that we discovered there was still moisture. I contacted one of the owners, Scott, and explained what had happened. He asked us to give Washington Water Damage & Cleaning Services another opportunity to make things right. I was understandably hesitant, but we decided to give them another chance--and we are so glad we did. We had a HUGE party scheduled at our house for August 29th, so we were already working with a deadline. Once we realized the extent of the additional damage, we started getting nervous. Scott and the other owner assured us they would make our project a priority and do everything they could to get us back in our home before the party. And they absolutely did. One thing that made the process so much easier: insurance coordination Washington Water Damage & Cleaning Services coordinated with our insurance company so seamlessly that we didn't have to worry about paperwork, estimates, coverage, or communication. Dealing with water damage is stressful enough, and having that part handled for us took a huge amount of stress off our shoulders. The full meal deal One of the biggest advantages of this company is that they truly are the full meal deal. They have their own water-damage/mitigation crew, pack-out crew, and reconstruction crew. Having everything coordinated under one company made a huge difference. The reconstruction Reconstruction began August 17th. In just four days, their crew repaired drywall, sanded, primed, painted, and installed more than 900 square feet of new laminate flooring. The coordination and workflow of the crew was honestly impressive. James was fantastic to work with. He met us at the flooring store to help us choose our new flooring, guided us on where to look for paint colors, and was incredibly responsive whenever I texted him with a question or concern. James never over-promised a completion date. As I watched his crew make incredible progress, I asked if there was any possibility of finishing by August 20th so we could move back in August 21st and have the weekend to put our house back together before the party. He was understandably hesitant, but after seeing how quickly his crew was progressing, he asked them to work overtime to make it happen. And they did. The move back home We had originally been told our belongings wouldn't be moved back in until after our party due to a full schedule. James worked his magic again, pulling some strings to get the move-in crew scheduled for August 21st. I cannot thank him enough. Because of that, we were able to get our house put back together and have our big party at our own home on August 29th--something we weren't sure was going to happen just weeks earlier. One area that needs improvement I do want to be honest about one part of our experience: the pack-out crew. Several items were damaged during the pack-out/move back in, including a Scentsy warmer that is no longer readily available except on eBay, a tray table holder that is essentially irreplaceable because of its built-in shelf, my solid oak desk, and our IKEA TV stand. To Washington Water Damage & Cleaning Services' credit, they have agreed to pay for the repairs or replacements. The IKEA TV stand was particularly frustrating because putting the replacement together took more than 12 hours and three trips to IKEA. Normally, I wouldn't have minded having their crew handle it, but we were under such a tight deadline that we couldn't wait. The bottom line Was the process perfect? No. But what really impressed us was how this company responded when things didn't go perfectly. After the initial mistake, we were given an opportunity to have the company make things right--and they did. When they realized how important our deadline was, they made us a priority. They coordinated multiple crews, worked quickly, worked overtime, handled communication with our insurance company, and helped us get back into our home in time for our event. Our experience with Scott, James, and the reconstruction team was excellent, and we are genuinely grateful for their effort. Thank you, Washington Water Damage & Cleaning Services, for turning what started as a very stressful situation into one that ultimately ended very well. We are happy to give you five stars and would absolutely recommend you to others dealing with water damage. And a special thank-you to James--you went above and beyond for us.

When we experienced water intrusion from the roof and leaking in the bathroom during winter months,…read moreWashington Water Damage & Cleaning Services Team was prompt in responding and provided professional, transparent estimates based on their extensive experience. Once mitigation was done, James and his team moved quickly into the repair work and provided a detailed, itemized estimate. The crew was professional, punctual, and completed all work within the projected timeline and budget. I would highly recommend James and his team to anyone in need of services.

Rigo and his team treated my home for asbestos this summer. Rigo responded almost instantly to any…read morecalls or emails, and was friendly & communicative. I have asthma and was barely able to go into our laundry room without fear - the peace of mind I now have being in our home is invaluable. 10/10 recommend :)

We had them clean up an attic, and repair a storage closet and chimney siding here at my condo…read morecomplex. They butchered the chimney work, which rotted and leaked within a year and a half, and offered to repair it. They said they were embarassed, and that they're "better than that". Well they weren't. They came back and re-sided the chimney, but didn't bother to follow the maunfacturers instructions. I emailed them three times asking them if they were going to address this, and they haven't even taken the time to reply. As the President of our Board of Directors, I'm tasked with doing my best to protect everyone's investment. One way I'll do that is by never hiring these guys again.

Nick and his crew were great! Super communicative and timely with their work installing ventilation…read more(intake) in the attics of our 4 story townhome. Would definitely work with them again!

We had an ongoing rodent problem in our attic and crawlspace for a long time and tried a few pest…read morecontrol companies to help, but none were able to resolve it. After calling Attic crew, they delivered a standout experience and have seemingly solved our issue. Specifically, Juan Grattan led our project and I highly recommend him. On the initial consultation he came out and did the most thorough inspection I had seen. Looking into every possible space for many hours and delivered us a quote that was itemized so we knew exactly what we were paying for. We payed for the rodent proofing with a warrenty and this was a great value. They were true to their word. It was a process of continually finding new entrypoints, closing them off, and identifying changes. They came out numerous times to inspect and make improvements over the course of 2 months and finally got it under control. Each time they came out, they did not charge anything additional. Juan made sure to keep a very high bar for the work being done and earned my trust.

Did a great job on all fronts. Honest, did quality work, and were good communicators…read more For water restoration you sometimes can't know how well or how honest the company is until the very end. And it was amazing to see the difference between what an honest company like Restorion sends the insurance company vs a dishonest company, which is what I had to deal with a few years prior. Also very helpful to have the water mitigation people also be the restorer, otherwise so many derails can be lost between the two companies. The restorer won't know what the basement looked like beforehand and that can lead to gaps. Also for dishonest companies I think they use the two separate companies to juice their returns and to do less restoring work.

I highly recommend this restoration company! They made a stressful situation so much easier by…read morewalking me through the insurance claims process, helping me understand what to tell my insurance company, submitting all the necessary paperwork, and advocating to ensure my claim covered the work needed to restore my home. I also chose them for the rebuild because they already knew what my home looked like before the damage. The finished result exceeded my expectations and looks amazing. Throughout the entire process, they were professional, communicative, and easy to work with. They kept me informed every step of the way and worked seamlessly with both me and my insurance company. I'm incredibly grateful for their hard work and would highly recommend them to anyone needing restoration services.

1 star (would give negative if I could)…read more Do not hire King County Restoration for water mitigation work. Our loss took over 4 months to resolve, and the process was a nightmare from start to finish. We were bounced between multiple project managers throughout the job, with zero continuity or accountability. The final project manager we dealt with was the worst of all -- more concerned with the company's bottom line than with actually fixing our home. He was upfront about needing to protect their profit margin, which told us everything about where their priorities were. They billed our insurance for the full scope of work approved, but did not complete that scope. Their pricing wasn't based on what the job actually cost to do right -- it was based on what they could extract from the insurance payout. That's not restoration work, that's a business model built around maximizing what they can bill, not what they deliver. Reading through the other reviews here, ours stood out as far more negative than most. As a Black family, that made us wonder whether our experience would have gone differently with another company, or whether we were treated with less care and respect than other customers seem to have received. If you're dealing with an insurance claim and considering this company, save yourself the headache. Get a second opinion, get everything in writing, and document every interaction. We wish we had gone with literally anyone else.

More than 8 months these guys were not doing their jobs not much of nothing has been done in over 2…read moreyears

Terrible, terrible service. We got put with them when our house caught on fire through our…read moreinsurance but man were they bad. They took bunch of our stuff like old Pokemon cards and never gave them back. The point person helping us suddenly stop responding to us. I had to report her and made a complaint to my insurance.

We were extremely happy with ServPro's service. Mickey and Jesus were knowledgeable, careful and…read moreprofessional as well as being friendly and polite. They took care of a water leak that created damage to drywall and laminate flooring. They handled the job efficiently, sealed off the area, cleanly cut out portions of the drywall that were damaged, treated the area for mold and had a dehumidifier and dryers in place to quickly dry and purify the area. They have now fully removed all equipment and left the area very tidy. I was extremely impressed with their service. When water damage occurs it is nice to receive help from a company that communicates quickly and completely and has the know how and excellent crew to come to our rescue. They are on my "Call first" list for any such damage in the future. Thanks especially to Mickey and Jesus. Property Manager - condominium in Seattle

Our insurance company listed Spectrum as a preferred contractor for our bathroom repair, and the…read moreexperience was very disappointing. We were charged for work that was never actually completed, and those amounts were not refunded or credited. The project was closed without a proper final walkthrough or close-out review. Overall, the lack of accountability and follow-through left us with the impression that integrity was not a priority in how the project was handled. I would not recommend this company based on our experience.

Nobody wants unexpected home issues, but when it strikes, you need someone trusted. Just call…read moreSpectrum. They handled everything end-to-end. So glad we made that call.