Repeat customer. Always exceeds expectations. Charlene is amazing at matching colors & adding…read morecreative touches to her flower arrangements. She recently did my kids prom flowers and knocked it out of the park. Her prices are very reasonable & she accommodated my last minute add-ons. She goes above and beyond to make sure every customer is happy and gets exactly what they are looking for. She really is the best!

My husband got flowers for me as I was coming home from a vacation. VERY disappointed. I did not…read morewant to hurt his feelings, but they stink and they are ugly! He paid $70. I know prices have gone up, but I could have gotten these from a grocery store and they would have been better. They must be sprayed with artificial scent. They put a big pink lily into a fall-colored arrangement. I told him I appreciated the thought, but not to buy flowers for me again. Their "designers" do not know what they are doing!

The service we have received over the years with Melissa has been always great. Her flowers are…read morebeautiful and last for a week and sometimes longer. I have always been able to call in and order flowers- pay over the phone and then have my purchases delivered to my recipient and they will give a feedback on how beautiful flowers and the arrangement is that I have sent.

Me and my sister always order flowers for Mother's Day for my mom. We ordered the picture on the…read moreright and received the picture on the left. When my sister called to complain she was told that our mom was not home so they left it on the porch and another florist must have come by and switch them because that is not what was left! She only went to drop something off at a friends house and was gone all of 30 minutes. She lives on a cul de sac and what florist is driving around looking for flowers left outside to switch with theirs? I know there will be some snarky remark from the florist but the last two times we ordered from there we were on the fence. It is very hard because there is not really another florist in her town, just tired of crappy service from retail lately. Maybe that's why businesses are closing up all over the place!

Great service Great selection…read more Great value Helpful staff Highly recommend for thoughtful gifts.

I stopped in today to check out pricing for a bridal bouquet. The lady at the desk said she's not…read moredoing weddings because she's booked solid in July. Too clarify, in case it mattered, I said that I needed just one bouquet. I am not a florist, so at this point, I'm guessing that one bouquet might not be comparable to handling a whole wedding. She restated she's not doing weddings because she did have the bandwidth. I said ok and headed for the door. No biggy. Then she said to other ladies, "Did you hear her?! I said no and she kept asking." Are you kidding how rude and unprofessional?! You should never mock potential customers! In fact, I would've approached that encounter like, "So sorry I'm totally booked. Congratulations on your special day! I see you brought your holder with you. What are your colors or what flowers do you like? You could try making it yourself. You'd need to soak the foam overnight and space the flowers out like so, and include greenery too,"or something to this degree. Any type of way would've been better than choosing to be unkind. Be wary of this place Valpo.

Absolutely beautiful flowers and amazing service! The floral arrangements are always fresh,…read morevibrant, and designed with so much care and attention to detail. You can tell they truly take pride in their work and want every bouquet to look perfect. The value is fantastic too!! You'll get full, high-quality floral arrangements that look incredible and last a long time. The staff are friendly, helpful, and really knowledgeable about flowers and plants. If you're looking for a florist that creates gorgeous bouquets and stunning floral arrangements with great value, I highly recommend this shop. I'll definitely be coming back for more flowers in the future!

Wanted to say thank you for going above and beyond for a funeral floral arrangement and delivery…read morethis week! Outstanding quality and service. Eden flower bent over backwards to make requests and last minute delivery come to fruition!

On May 2nd, my mother and I placed a sympathy flower order through Petal & Vine Flower Shop for my…read morein-laws after a sudden family loss. The order was approximately $65 plus a $6.50 tip, scheduled for pickup at 2 PM that Friday. When I arrived at the store, the doors were locked. There was a handwritten note saying they were out on a delivery or consultation, along with two phone numbers that went unanswered. I was left showing up empty-handed to grieving family members after paying for flowers I never received. After leaving a negative review, I finally received a call from a male representative who immediately became defensive and rude. He claimed the business is closed on Saturdays, despite the fact that their Google business page STILL lists them as open Saturdays from 10 AM-5 PM and their website actively accepted my order. Instead of apologizing or taking accountability, I was told I "should have called the store directly" because he supposedly has "no control" over the business website that took my payment. I requested a refund and was told it would happen automatically because the order was never accepted. During the same conversation, he repeatedly pressured me to remove my negative review despite never offering a solution, apology, or compensation for the situation. When I refused, he became irritated and repeatedly stated that he "doesn't care" about negative reviews because he can "just dispute them and have them removed anyway." I called again on May 4th after still not receiving my refund and was told to wait up to a week. Today, May 11th, NINE days later, I still have not been refunded. During today's call, the same representative acknowledged he knew exactly who I was and what order I was referring to, but claimed he "couldn't see the order" in his system and therefore "couldn't refund it." He attempted to push responsibility onto me by giving me a payment processor phone number and telling ME to figure it out myself. To be clear: I placed the order through THEIR business website. It is not the customer's responsibility to fix a business's payment processing issues, especially after the business accepted payment and failed to provide the product. At no point did he offer to personally contact the processor, escalate the issue, or make any real effort to resolve the situation. Instead, he became angry and told me to dispute it with my bank. The most concerning part is that even after multiple complaints, their Google page still advertises Saturday business hours while customers are apparently unable to pick up orders placed through their website. At this point, the entire experience feels incredibly misleading and unprofessional. If you choose to order from this business, I strongly recommend using caution.

Wonderful local glower shop. Fantastic staff and very friendly. The Mother's Day basket bouquets…read moreare beautiful and reasonably priced.!

Fast delivery and beautiful bouquet just like I I wanted it. The person love the bouquet. They were…read morehelpful in helping me choose the right color flowers for the occasion. Thanks to Pablo for helping me choose the right arrangement to this special person. I highly recommend this place.

I called Rocio's at 10 PM for an emergency bouquet of flowers to be sent to my friend the next day…read more When I called, I was expecting to just leave a message, and have my call returned the next day. However I got a call back from Pablo almost immediately and he took my order. #wayment!?!? Not only did he take my order but he made some stellar recommendations that ultimately made my friend feel a little less down. I also thought that it was wonderful that I could give him a price point and he was able to customize my bouquet based on that. He delivered the flowers within the timeframe I asked. Point blank, I won't use any other florist for any of my flower needs. The customer service was so on point!!! Pablo even threw in some extra roses for me. I'm happy to have found another minority business to support!!! Thank you Rocio's!

Extremely disappointed with the customer service. I initially tried to offer feedback privately via…read moredirect message, but unfortunately, those messages speak for themselves. While I understand the customer isn't always right, no one deserves to be spoken to the way I was by the owner. A simple apology would've gone a long way. I won't be returning--and I've since heard from several others who've had similar experiences with this shop.

Can't say enough about the level of satisfaction I had using A Pretty Flower…read more It couldn't have been easier. The service is phenomenal. I am so impressed with the level of artistry and quality of flowers and arrangement. The delivery was expedient also.