We had to call them on a Sunday afternoon after returning from a trip to find our door wouldn't…read moreopen. DJ told us it would take him 45 minutes to get there. We asked him to come anyway and he arrived after 43 minutes. He opened the door, identified the problem as an issue known by the manufacturer, ordered the free replacement part and installed it after it arrived a few days later. All that for a single service charge (at 50% because we're within 2 miles from the store - go local!) and a bit of labor. DJ was very knowledgeable, friendly, fast and tidy. Overall, a very pleasant experience, and I would call him again immediately. Bonus: he sends you a text message with a calendar link to confirm an appointment, and he takes credit cards and ApplePay.

Wonderful service, wonderful skills, speedy service. Thank you so much for two great experiences!read more

Called them and they were available in a short period of time. i was able to text pictures of my…read morelock ahead of time so he knew what he was working with. He arrived when he said he would, did the job in a very efficient time frame, and was reasonably priced. What more can you ask for?

Called them on a winter holiday weekend and they had someone to me in 15 minutes- very much…read moreappreciated and so easy to have my door fixed after a snow shoveling session! Thanks again!

Mark is *u%k&^g AWESOME!!…read more I've had a few 'smiths come out to my home in Woburn, the last looked at my garage lock and said "I don't know how to fix that." and walked away. Mark had it fixed with new keys made in under 30 minutes. Rare find, I'm keeping P&M in my contacts.

Worst customer service ever. The girl working the counter is so aggressive. Couldn't even give me a…read moreballpark price for a lock. Nope.

Fast, efficient service. High quality work, pays attention to details and thoroughly cleaned up the…read morework site. Replaced a broken lock mortise lock at a very reasonable rate. Highly recommended and would hire again!

Great service! Very professional. Yari got my 2010 Honda Accord key cut, programmed and charged my…read morebattery from the car sitting for 2 years. can't say enough good things about his service. Highly recommend.

In January the president of this locksmith company made a proposal to provide a lock to service an…read moreelevator in my building and we agreed they would. After about a month of hearing nothing, I called and after some difficulty reached this person in a telephone call. He said they would have the lock in about a week and he would call me the next when it came in or in a day or two, if he found out from his supplier that the delay was going to be longer than that. Another month went by with nothing. No lock and no call. When I called today I was told that the president was not in and I would have to leave a voice message. The person who took the message did not switch me over to voice mail but obviously in a mistake kept the line open at which point he appears to have started a conversation with the person I was trying to talk to and called me an asshole. Quite a surprise as I thought the conversation we had was straightforward, unemotional, and without any harsh words. If you need this kind of treatment from a vendor that doesn't fulfill its commitments, then, by all means, this is your vendor. For most of us, however, this is the type of company we hope to avoid.

I needed a last minute key made before the holiday, and had completely forgotten. I called at 4:57…read moreon a Friday and asked if they could be there to help me. They said absolutely, and when I arrived they couldn't have been nicer or more helpful. They even solved the problem of how similar my two door keys are, by making one different at the top! Talk about going above and beyond!! Apparently they've been in Nashua since 1980- and it shows. Their commitment to customer service for this one interaction means that if I ever need a key, or a lock, I know I'll be back!

Fast and affordable service. I had an emergency on the weekend late at night and was glad he was…read moreable to come and help me.

I needed my deadbolt switched out to a new keypad lock. Not only was he able to get me on the…read moreschedule quickly, but the job was done expertly at a great price.

Rolly's as installed all my home's locks. I have keyed deadbolts and a combination lock. They…read moreprovide an excellent selection of quality locks for all doors, excellent emergency support for lockouts, and outstanding service. Today I needed them because I'd lost the key to a couple of deadbolts. I had anticipated needing to change the locks since I had no keys for them, but great news: He made keys for me without having one! Service was right on time, and only took minutes. I highly recommend Rolly's.