Good selection of Canadian made materess of all styles. Rock Hard to nice and soft. Owner is very…read moreknowledgable .

The service at Mr Mattress is outstanding! Had a good conversation with the owner about mattresses…read moreand he was genuine, honest, knowledgeable, and down to earth. At first I was going to go to one of the bigger company stores but when I looked online I just felt they were overcharging on everything, whereas the Mattress guy gave me a great deal and took away my old mattress for a small and reasonable fee. All in all the amount I paid was great value for the great quality and I love that it's made locally and I'm supporting a small local business. The delivery guys were super friendly and easy going and my whole experience was just fantastic. I would definitely recommend and will go back for my next purchase. Also, I don't know if I ever want to leave my bed. It's sooo comfortable!! I love it!!

The mattress and customer service I received through this company were amazing! From the time I…read morephoned in to order a replacement Plasmabed mattress, to the "above and beyond" communications - and arrangements made behind the scenes to make sure the new well-packaged mattress was delivered at a suitable time for me - I could tell that all of the sales, warehouse, and delivery workers truly took pride in the part they played in my purchase. I had made the mistake of trying a different Canadian-made mattress in between surrendering my old Plasmabed mattress (which lasted for years!) and getting my new Plasmabed mattress, and will not make that mistake again. This company, their mattresses, and their adjustable beds are truly awesome.

We bought Sleep Mart's top-of-the-line Plasmabed Dreambed Grand in September 2022 for approximately…read more$12,500. It was an excellent mattress until it developed major permanent indentations after about three years. I started a warranty claim in January 2026 after the Broadway store instructed me to email photos to Todd Jameson. I did. I received no response. After repeated follow-ups and store visits, Sleep Mart finally took our mattress in August and returned it about a week later. They told us they had reused our original Dreambed Grand outer cover and put a new mattress/core inside it. My wife and I both knew immediately that something was wrong. The replacement was noticeably lighter, flexed completely differently when lifted, and felt nothing like the Dreambed Grand we had slept on for almost four years. It felt substantially cheaper. I went to the Broadway store and lay on the Dreambed Grand on display. It immediately felt like the mattress we remembered. Hunter at the Broadway store told me that their floor model was an older Dreambed Grand and that the mattress delivered to us was a newly reformulated version with different materials and colours. He said the floor model no longer represented what a customer buying a Dreambed Grand today would receive. I then went to Sleep Mart's other store and spoke with Todd Jameson, who identified himself as Regional Sales Manager. I approached him as a prospective purchaser and specifically asked whether the Dreambed Grand on his floor was the current model, whether a new model was coming, and whether that was the mattress I would receive if I bought one that day. Todd told me very clearly that it was the current model, there was no new replacement model coming, and that this was exactly what I would receive. I recorded both conversations. I also inspected the mattresses internally. The Dreambed Grand at both stores had the same three-layer construction with a substantially thicker upper gel/comfort layer. The core Sleep Mart delivered inside our old Dreambed Grand cover has only two visible layers, a much thinner upper layer, is noticeably lighter, and flexes differently. I repeatedly asked Sleep Mart in writing to identify exactly what core they put inside our Dreambed Grand cover, provide its model/product designation, and provide documentation showing that it was either a Dreambed Grand or an equal-or-higher-quality substitute. They have not answered those questions. Todd instead relied in writing on a clause in Plasmabed's warranty allowing substitution when identical materials are unavailable. What his email omitted is that the warranty says substituted materials must be of equal or higher quality. Todd also claimed Sleep Mart measured only 0.5 inches of sag in our original mattress and therefore did not actually have to warranty it. That is extremely difficult to reconcile with the photographs I sent them in January, which visibly show a depression of 1.5 inches, well beyond their warranty threshold. I asked Sleep Mart to provide the photographs, measurements or inspection documentation supporting their 0.5-inch claim. Nothing has been provided. This is not a complaint that a new mattress "feels slightly different." We owned and handled a Dreambed Grand for almost four years. Both of us immediately knew the replacement was radically different, and the current Dreambed Grands in both of Sleep Mart's stores are visibly and physically different from what was delivered to us. After approximately seven months dealing with this warranty claim, contradictory explanations from two stores, and Sleep Mart's continued refusal to identify the replacement core, I no longer have confidence in their warranty process. I formally demanded a full refund. Sleep Mart did not agree to it by the deadline provided. I have filed a complaint with Consumer Protection BC concerning the alleged deceptive warranty substitution and have submitted a Notice of Filing against Sleep Mart in the Provincial Court of British Columbia. I will update this review with the final outcome.

I have nothing but good things to say about my experience at Sleep Shop…read more North Vancouver. From the no pressure, knowledgeable and charming saleswoman to the efficient, kind and personable delivery team, I felt valued. Highly recommend.

I was experiencing back pain every morning for over eight months. I tried yoga, stretches for…read moresciatica, hot/cold compresses , massage, chiropractor treatments, pain meds, though the pain always returned. Then thought, maybe I need a new mattress, mine was over fifteen years old. I'm in my early seventies and the process to choose seemed daunting; soft, medium, firm, spring coil, gel foam, memory foam , etc. I decided to visit sleep shop where I was greeted by a saleswoman younger but within the zoomer age range. She asked me several questions to narrow down my needs. She showed me a few choices explaining the benefits of each. Absolutely no pressure from this knowledgeable, gentle, informative person. In conclusion, I've had my new mattress for three weeks, the back pain has diminished greatly. I have 60days to decide if I need to return this mattress for a different choice. I couldn't ask for better service. thank you so much Anisha. kind regards Marilyn. A

Great duvet and cover from SC on Marine drive N Van! Sleigh bed so Queen can't be too big…read more Service good too.

After a long time, far too​ long, I decided that I finally needed a new mattress. I had been…read morelooking at the Bloom Cloud for a while​ and during my last visit found there was a $100 off sale so it was as good of a time as any to proceed. The store is bright, well laid out and I was able to find the Bloom Cloud for one last test. Sales staff were prompt, courteous and the entire experience of buying it and setting of delivery​ I found to be very quick. A few days later the delivery​ people called and then arrived at 9 AM​ which was fantastic. They put on the special covers to their boots and were in and out in less than twenty minutes. I do not often like expensive purchases and Sleep Country made it a very nice experience.

Just had the best sleep of my life. I had to buy 2 new mattresses recently and I tried to find the…read moreleast expensive option possible but I didn't want to buy something that wasn't at least moderately good quality because what would be the point of that ; I cannot believe the quality this mattress has for the price... It's crazy. These mattresses are so comfortable, plush and well made I am shocked. I would suggest anyone who needs to buy a mattress to check out buying one from these guys. Seriously. Go. now.

DO NOT BUY FROM THIS NORTHSHORE!! You will get an arrogant manager and owner who will not let you…read morereturn anything that they have mislead you to buy! False advertising on claims of natural or organic products!! Their products are full of chemicals!

Very disappointed in the customer service. I purchased a $100 natural shredded latex pillow on…read moreNovember 23. I asked the proprietor if the shredded latex pillow would be offgassing as I am highly sensitive to smell. I was assured that the latex is natural and there would be no offgassing. 2 weeks after airing the pillow it still has a distinct chemical smell and cannot be used. I contacted the store and received a very unpleasant response and complete lack of understanding. The returns of defective products are not accepted. Not recommended.

We purchased a dream series years ago from Sleep Mart after my husband broke his collarbone and…read morecontinued to suffer from numb arms in the mornings. We both have slept so much better since, a solid seven hours and wake up refreshed and ready to go! We returned last week to purchase another bed for our cabin we miss it so when we aren't home! Our old mattress was causing the overworked back problems to return. I really enjoy the personal service we receive at Sleep Mart and everyone we deal with either on the phone or in person is very knowledgeable about all the products they carry.

We bought Sleep Mart's top-of-the-line Plasmabed Dreambed Grand in September 2022 for approximately…read more$12,500. It was an excellent mattress until it developed major permanent indentations after about three years. I started a warranty claim in January 2026 after the Broadway store instructed me to email photos to Todd Jameson. I did. I received no response. After repeated follow-ups and store visits, Sleep Mart finally took our mattress in August and returned it about a week later. They told us they had reused our original Dreambed Grand outer cover and put a new mattress/core inside it. My wife and I both knew immediately that something was wrong. The replacement was noticeably lighter, flexed completely differently when lifted, and felt nothing like the Dreambed Grand we had slept on for almost four years. It felt substantially cheaper. I went to the Broadway store and lay on the Dreambed Grand on display. It immediately felt like the mattress we remembered. Hunter at the Broadway store told me that their floor model was an older Dreambed Grand and that the mattress delivered to us was a newly reformulated version with different materials and colours. He said the floor model no longer represented what a customer buying a Dreambed Grand today would receive. I then went to Sleep Mart's other store and spoke with Todd Jameson, who identified himself as Regional Sales Manager. I approached him as a prospective purchaser and specifically asked whether the Dreambed Grand on his floor was the current model, whether a new model was coming, and whether that was the mattress I would receive if I bought one that day. Todd told me very clearly that it was the current model, there was no new replacement model coming, and that this was exactly what I would receive. I recorded both conversations. I also inspected the mattresses internally. The Dreambed Grand at both stores had the same three-layer construction with a substantially thicker upper gel/comfort layer. The core Sleep Mart delivered inside our old Dreambed Grand cover has only two visible layers, a much thinner upper layer, is noticeably lighter, and flexes differently. I repeatedly asked Sleep Mart in writing to identify exactly what core they put inside our Dreambed Grand cover, provide its model/product designation, and provide documentation showing that it was either a Dreambed Grand or an equal-or-higher-quality substitute. They have not answered those questions. Todd instead relied in writing on a clause in Plasmabed's warranty allowing substitution when identical materials are unavailable. What his email omitted is that the warranty says substituted materials must be of equal or higher quality. Todd also claimed Sleep Mart measured only 0.5 inches of sag in our original mattress and therefore did not actually have to warranty it. That is extremely difficult to reconcile with the photographs I sent them in January, which visibly show a depression of 1.5 inches, well beyond their warranty threshold. I asked Sleep Mart to provide the photographs, measurements or inspection documentation supporting their 0.5-inch claim. Nothing has been provided. This is not a complaint that a new mattress "feels slightly different." We owned and handled a Dreambed Grand for almost four years. Both of us immediately knew the replacement was radically different, and the current Dreambed Grands in both of Sleep Mart's stores are visibly and physically different from what was delivered to us. After approximately seven months dealing with this warranty claim, contradictory explanations from two stores, and Sleep Mart's continued refusal to identify the replacement core, I no longer have confidence in their warranty process. I formally demanded a full refund. Sleep Mart did not agree to it by the deadline provided. I have filed a complaint with Consumer Protection BC concerning the alleged deceptive warranty substitution and have submitted a Notice of Filing against Sleep Mart in the Provincial Court of British Columbia. I will update this review with the final outcome.

The North Vancouver location is not worth going to. They tell you they will order in what you need…read moreand that it is in stock. Not true! After waiting over a week we were given a different option only to find out it is not in a box, no booklet and it is scratched! Needless to say, we went elsewhere.

Coast Appliances claims to have a customer service department, but no, no they don't. I bought a…read moreBosch dishwasher from them over a month ago. The machine was missing an important part. My installer had to go to a hardware store to buy the part adding another hour to my installation bill. Coast Appliances has lots of rules that favours their company but nothing that helps the customer. I have called countless times, left messages each time, finally wrote an e-mail as their robot message machine suggested. Manager called me, left a message while I was unavailable. That was 2 weeks ago. More calls, more messages. It is not an expensive part but the extra hour added to my bill is. I should not have to pay the installer for that extra hour. Where is your rule that keeps your customers satisfied? Be aware that they have No Follow Up once the machine leaves their store.

Found perfect-size 6-foot couch for my condo and two wicker chairs with stool-table for the…read moremini-balcony. Delivery was on time and seamless. Love this place: great price, great service, and environmentally awesome.

We bought four pieces of furniture from Anizco. We found two bar stools which are great and in…read moregood condition. I am happiest with these. We got a new mattress, which seems good and a decent buy. Time will tell. Then we bought a used sleeper sofa. I should have known better. We saw one in the showroom and it looked used, but decent. Used is to be expected for the price. The one that was delivered is really so far worn as to be a really poor deal even at $250. I tried giving it a clean with some upholstery cleaner and while it's better, it still looks very worn. The worst part is the sleeper mechanism seems to be on its last legs and doesn't close properly leaving a gap under the seat no matter what we do. The mattress looks clean, but is incredibly lumpy. I regret buying this thing. Although close examination in the showroom seems like an obvious solution, it's nearly impossible because everything is jam packed and many things are stored in duplicate at the warehouse, so even if you look at the one in the showroom, it may not be the one you get. Getting it back out of our apartment is going to be really difficult. On the bright side the delivery people were excellent and did a great job getting this beast in. And the people at the store were very nice and tried to be helpful. I just wish I'd stuck to my gut that $250 for a sleeper sofa, even surplus, is too good to be true. With no returns and all sales final, I am feeling sad tonight. For casegoods and small items like lamps, I'd shop there again, but I would beware of upholstered goods, particularly with working mechanisms like sleeper sofas unless you can sit on and examine the actual one you will receive.

Great place but broken furniture been waiting months to get a new one still havent Received it and…read morethe make a lot of noise.

This is an employee review, so a little different perspective than the other reviews. I was brought…read morein to help with sales inside the store while also developing outside sales revenue as well. The owner is nice and the other employees were great. The problem was the wife of the owner who has kind of taken over running the front part of the store. She hired me and I was supposed to work 3 shifts a week in-store and then the outside sales on my own time. The pay for the inside sales was hourly while the compensation for the outside revenue would be commission although she kept avoiding my questions when I tried to pin her down on how that worked. She was always evasive about it and the regular wages were paid in an even sketchier way. My first six shifts went fine and I was selling things and negotiating pricing. The customers liked me and I had even gotten two solid leads on outside sales with a pretty big builder and a new private school. I came into my next shift and worked only to have my immediate Manager tell me the owner's wife had replaced me, but that I could still do the outside sales if I wanted. Yeah, right. Sum total. 7 shifts worked. I signed an employment agreement, but was never given tax forms to fill out. I got completely screwed by this company and by the wife of the owner. Prospective employees beware.