Fairnfield inn by Marriott located in Franklin Tennessee about 10 min away from the downtown…read morecraziness of nashville. My family and I was in town for one night to attend the Ed Sheeran concert at Nissan stadium. We always try and stay at Marriotts so this one was ideally situated so we booked. I will start and say this is a beautiful hotel. Very elegant, spacious on the inside lobby and the 2 queen suites. Had the normal Marriott comfort my family always enjoys. They did have the complimentary breakfast, an indoor pool and 24/7 fitness center. On my trip here I experience what I would say two employees who weren't up to normal Marriott standard. On check in the host did not mention breakfast times, pool location/hours or fitness location. All on diffrent floors after doing some exploring on our own. The biggest issue was he didnt mention they have an on-site parking garage (it's free parking) that only has an elevator on the lower level parking garage floor. So finding our way back into hotel after parking on top was a journey. The other issue was at breakfast there was an employee shutting down the breakfast 5 min early who was cutting people off in line and I'm not sure if she spoke limited English or was just rude? But not excuse me or words were spoken to anyone. There was about 5-6 other guests annoyed with her. Overall a great facility in a good spot. 2 workers could use some retraining for sure which kept this from being an easy 5 star experience.

My fiancé and I recently visited the Fairfield Inn & Suites in Franklin, Tennessee, and…read moreunfortunately, our experience with the customer service was absolutely horrible. During our visit, we witnessed an extremely disturbing interaction between a front desk employee and another guest. The front desk employee, Debbie, became confrontational with the guest, pointed her finger directly in the guest's face, touched the guest's face, and called her a "bitch." The guest was visibly upset and crying during the interaction. The situation became so serious that the guest ultimately had to call the police. Regardless of what may have led to the disagreement, there is absolutely no excuse for an employee to put her hands on a guest or verbally insult and disrespect them. Watching an employee become that confrontational toward a guest was shocking and extremely uncomfortable to witness. Debbie was also extremely rude and unpleasant toward me personally. Her attitude and overall demeanor made us feel completely unwelcome. Instead of receiving the professional and courteous customer service you would expect from a hotel, we were met with an attitude that was dismissive, disrespectful, and confrontational. The situation became so uncomfortable that my fiancé and I ultimately decided to cancel our reservation and find another hotel nearby. This significantly inconvenienced both of us because we had to spend additional time searching for another place to stay when we should have simply been able to check into our hotel and enjoy our trip. What we witnessed was extremely concerning. Front desk employees are the first point of contact for guests and represent the hotel and its brand. Seeing a guest crying while an employee was pointing in her face, touching her face, and calling her a derogatory name was completely unacceptable. Having the police called because of the interaction made the situation even more alarming. I would not recommend this Fairfield Inn & Suites to anyone based on our experience. Management seriously needs to address how guests are being treated and ensure that front desk employees understand appropriate professional boundaries, customer service, and how to properly de-escalate difficult situations. We ultimately chose to take our business elsewhere, despite the inconvenience it caused us. After this experience, I have no desire to return to this property. Guests should never have to feel intimidated, disrespected, or unsafe when interacting with hotel staff.

For those of you who read my reviews, you will know I am a fan of bed and breakfasts. The Magnolia…read moreHouse is one of the best places I've stayed! Why? It is a quaint smaller bed-and-breakfast however the owners, and those that sit around the table in the morning are an incredible blessing and addition to your visit. The food is wonderful and the atmosphere calming. There's a beautiful large porch where you can sit outside and drink your coffee or wine and you can take wonderful walks or runs around the Franklin Square with wonderful coffee houses and even a local bookstore. Spoiler, there are no TV's in your room but in a common room.

Wonderful experience. Robbie and Jimmy are superb hosts. The beds are comfortable, the location is…read moreexcellent, the breakfasts were scrumptious and the entire visit was a delight!

My girls group had a Monday night reservation for an igloo in the courtyard! Very fun two hours and…read moreour servers were amazing. The food and beverages were also seasonal winners. We came on probably the coldest night in January but they had a blanket for each of ( seats 6) us and we never took off our coats because th heater definitely wasn't keeping the igloo warm. No problem- we had fun. The bisque and prawn cocktails were perfect! Loved our evening here na f highly recommend just to try something different. There is a minimum of spending $150 but that's easily reached between 5-6 people.

Nice, clean hotel. Has Keuric coffee maker in room, small refrigerator and brought a microwave at…read moreour request to room. Has an evening 'turn-down' service which was a nice touch. Left moon-pie but I'm not a fan since I grew up with them. No 'front desk' but checking at desks on right hand side. Big room and shower, clean. Only negative is parking. Have to valet (but very nice people) but could park in local free parking garage a small walk away. Comfortable bed and linens.

I stopped here for the night on the way to Florida, so I didn't get long to check it out, but I was…read moreimpressed with what I saw. It's probably a bit too south to be a good option for events in central Nashville, but it is convenient to the interstate. Comfortable beds, good hot breakfast, and well kept. Would recommend as a stopping point for a trip or a longer stay in the area.

As a travel agent, I would not recommend this hotel. I checked in on Monday evening, went to my…read moreroom and saw uber eats trash in the hallway. By Thursday, I asked the front desk clerk if housekeeping cleans or does someone else pick-up trash. They finally picked-up the trash by the time I returned that evening. I had to ask daily for someone to come clean my bathroom. It could be a little cleaner and the front desk employees could have better people skills. Their personalities are not warm nor friendly. The apple juice was watered down and wasn't the best. During my check out today, I informed the front desk employee, (Brie) and she seem to not care because she did not acknowledge my concerns. She informed me to get my receipt from the travel site I booked through and to enjoy my day. I'm really disappointed with my experience. The hotel looks nice, but the experience was not the best.

What an amazing experience! We decided to get away for a week but needed a place that would be…read morecomfortable for working remotely and permitted pets. Mint House at the Reserve met our criteria and so much more! This is a US Mint building so the hallways still had the old vault doors and so much history. So cool! We stayed in a King studio and have ample room. The kitchen was fully equipped and our unit had a washer/dryer. We even had a small patio which made things easy with our dogs. Each unit comes with a parking pass so we did not have to worry about finding spaces or paying to park. A communal, outdoor space provided a fireplace and seating, while the inside area had a large table and chairs for working. The building also has a fitness area. They thought of everything! The location was within walking distance of all the attractions -Broadway, the Gulch, downtown. A Publix was a short distance away so groceries were also a breeze. We will definitely be back!

The perfect location if you want to be able to walk to everything downtown. The rooms had…read moreeverything you could ask for. Every room comes with a fully furnished kitchen. The only drawback back was that they were still renovating parts of the building and the gym temperature was set at 80 degrees. Apparently, the front office said maintenance could not fix it. ‍I absolutely loved the history behind this building and would have loved a tour of the different vaults.

I didn't know what to expect from this hotel. I found it on hotels.com and it was in my price…read morerange. The BNA Nashville is a privately owned property that use to be a Fairfield Inn. I had a King room and it was great. The exterior, halls, and lobbies all need work. Which I did see active construction going on as I was leaving. The staff was friendly and helpful. I'd stay there again. This is a no smoke, non-pet friendly property.

Initially I was skeptical about the ratings that I've read on the hotels dot com. They were…read moreexceptionally positive and I thought they were fabricated. However, after my experience, as subjective that might be, I give 5 out of 5. My room was Amazing and staff was incredibly friendly.

My Sorority Sisters and I had a nice overnight stay at Residence Inn Franklin Berry Farms!! Every…read morestaff member we encountered was kind, friendly, and helpful! Every aspect of the property from parking areas, lobby, various restrooms, breakfast and bar areas, coffee area, our room, the elevators, etc., were beyond clean!!! Berry Farms looks familiar since we have similar mixed-use communities in Madison County. AL. From the Berry Farms website: "Berry Farms is a mixed-use master planned community where work, shopping, and leisure blends seamlessly with front porch living on pedestrian-friendly streets. Located on 600 acres in the heart of Williamson County, Berry Farms is centered around connecting people to work, shopping, restaurants and meaningful open space." And, that's what this area does. Back to Residence Inn. Parking was plentiful, on both side entrances to the lobby. There were no bellhops when we checked in on Sunday afternoon. They have ample smallish carts to schelp your stuff inside (think the smaller Publix shopping carts). I think parking was complimentary; however, please check the website to be sure. Our 3rd floor room was super quiet! As others noted, there is a complete kitchen, including dishwashing machine, microwave, etc., and minimal coffee mugs, utensils, cookware, etc. The rooms are stocked with liquid dishwashing soap, dishwashing machine pods, paper towels, kitchen towels, wall mounted bath wash, shampoo, and conditioner and sample sized personal items like face wipes. They have an on site full bar and restaurant complete with room service that is completely unavailable on Sundays. When we checked out Monday, I did not see a soul in the on site bar, and never tried to engage the on site restaurant. Monday morning, the complimentary breakfast was sad, in my opinion. I hoped to get some scrambled eggs, bacon, grits and good coffee. Their coffee is inferior, both in rooms in these odd non-Keurig coffee makers that are designed for a certain sized coffee mug they do provide, and at the communal breakfast coffee station. I'm glad I didn't really need to be a high performing person that day, due to the lack of delicious coffee! They offered bananas, sliced fruit, muffins, one or so chorizo burritos and I think, a waffle/pancake machine. Meat options (bacon, sausage, etc.) were almost nonexistent. We checked around 0800 and maybe they did offer meat options/scrambled eggs earlier and ran out? Their "pantry" (my words not theirs) section by the receptionist counter was well stocked with frozen meals, beers, canned wines, beverages and sundries. This was a happy thing for us because this part of Franklin rolls up their sidewalks on Sunday nights. When we returned from the nearby First Bank Amphitheater around 10:00 PM on Sunday night, the nearby Publix had closed, no restaurants appeared opened and we settled on a few canned wines ($10.00 each) to share before going to bed. Thanks Residence Inn for your extremely clean facilities, your friendly service, and this location being very convenient to I-65!

Very good hotel. Only 5 years old as of 2025. Located in a live and shop tour setting with multiple…read morecute zero lot style homes in the neighborhood. Rooms are clean. Nice walk in shower. Only stayed one night so did not use the full amenities in the room. Check in manager, Teresa was very friendly and helpful. Location is very nice and convenient to things in Franklin,TN. Nice lobby and lounge area. Breakfast was good. Coffee bar was well kept. Unfortunately it's only open during breakfast.