Was here on a Thursday evening with some new friends to play some board games for the first time after a recommendation from someone else that had been here previously for board games as well. This was the first time for any of us at this bar and I made a reservation for 10 people mentioning that we were planning to play board games and would like some extra place. I showed up and there were only 4 small tables with 8 seats reserved for us. Fortunately we had some cancellations and only 5 of us were going to be there so I immediately gave one of the tables up and it was taken by another group (so no lost revenue there). As the first one there and the organiser, they asked me how we would be paying and I informed them that we would be paying separately.
Our waitress, Ursa, was very snobbish to us the whole night, barely giving people a minute to look at the menu to decide what to drink once they arrived (even though we were sharing a single menu between all of us).
The food selection was good and the kitchen agreed to make us simple main dishes (potato skins) even after it was 10pm and normally finger food only. The food was decent quality as well and served in a timely manner.
However the reason for the one star rating even though the food was good was because of the service. After treating us like second class citizens the entire night, when it came time for the cheque, we were presented with a single bill even though we had earlier clarified that we would be paying separately. On top of this, the waitress decided to add 2 extra beers to our tab. It wasn't hard for us to keep track since only 3 of us were drinking beer (the other 2 members of our party ordered an ice tea and 2 hot teas). Of us 3 drinkers, one sipped on a single beer (monthly special) the entire time, I had a monthly special for my first beer and for my second drink the waitress SPILLED THE BEER ON THE GAME!! So I know I remember it being the second! My third was the same as the second and this time the waitress came around the table so as to not risk spilling again. The third drinker had a Murphys and then 3 of the monthly specials. The total being 5 of the monthly specials and not 7 like they tried to charge us!!
We politely pointed out the error on the bill to Ursa and she refused to believe us, rudely insisting that we had been the only group who drank the monthly special and so it must have been us who ordered the extra beers (yes just because she can't add, we must have had it).
She eventually brought her supervisor who, after hearing me clearly explain how I remembered each beer I ordered, agreed to take off the extra beers that they falsely put on our tab, acting as though he was doing us a favour. He then proceeded to insist that we were required to pay a 7% tip in return for his generosity. He also insisted that since we made a larger reservation we were required to pay the tip as it was on their website and we should have seen it (I made the reservation by phone and it was not mentioned to me and was not written on the menu either). We did later look up the website and it states that the 7% should be added for groups of 12 or more (so it did not apply to our group). The website also states that management has the right to add 10€ for no shows in a party, but given that they did not provide us with the space for 10 people to begin with and that they seated 2 people at the table we gave up immediately upon arrival, I feel justified in saying that this would not be fair. If this tip were to be charged it should have been discussed when I made the reservation over the phone (I did not read the website beforehand) and not as a fake charge for 2 beers. While arguing about the required tip the waitress and her supervisor both insisted that they remembered us from the last time we were there and how we had booked a large table but had ended up not filling it and so they were annoyed, however this was the first time I was meeting any of these people and my absolute first (and last) time at the restaurant, so how could they remember me specifically?
Clearly just running a scam!!
Possibly because we were English speakers and they think we won't fight for our rights! read more