HORRIBLE shipping method. The meals just show up whenever which is terrible if you have to work during the day. I've been sitting at home all day waiting for these damn meals to show up. NEver using this service again. read more

Food quality is good, Customer service is very poor. Communication is poor. Delivery is poor. I have had boxes left in the sun. Left in the yard. Says delivery 1-2 days. I have gotten 1 day, 2 days and 4 days. How can one plan not knowing. read more

My goodness this food is not even edible. A store-bought TV dinner would be so much better than this company. Also most importantly very difficult to cancel. read more

The food was terrible, and we got food poisoning after eating it. No use by dates on any of the meals.

Absolutely terrible! The meals taste terrible and they start you a subscription that you never ask for and take your money. They are thieves. DO NOT DO business with this company. read more

the food is good, but delivery is sporadic. When you're spending $130 on food, you should not be given a 3 day (!) delivery window to receive your order. It makes it impossible to plan out your food for the week and leaves you frantic when you come home to no box on your doorstep. FIND A COMPETENT SHIPPING COMPANY, FUEL. read more

Please heed the warnings from everyone in these reviews. I ordered from this company after seeing all the negative reviews hoping I would be one of the few to have a good experience. I placed my first order the first week of January 2023. I order 15 meals and about half arrived already spoiled. I could smell the decaying food before I even opened the box. The meals are vacuumed sealed but they had already started to become undone. Also they only put one ice pack in the box so the food doesn't stay cold long enough during the shipping process. I ordered the second week off January to give them the benefit of the doubt that maybe the new year holiday interfered with the processing but the second week was the same issue with the spoiled meals. So I just canceled my subscription and cutting my losses as I have seen many bad reviews about trying to recoup money due spoiled meals. I have been ordering from meal prep companies for 5 years now and this would have to be the worst so far when it comes to multiple entrees arriving spoiled back to back. Also another item to mention is that there are no use by dates on any of the packaging. I remember other reviews mentioning this but I think it bears repeating. read more

I was excited to try this out, did some initial research, and signed up for emails. However, they sent me an email every single day. I kind of expected this, but what I didn't anticipate was the level of difficulty in trying to unsubscribe from their emails. The marketing team decided to write their email such that the unsubscribe email is invisible, regardless of what mode (dark or light) you are viewing the email in. Even trying to highlight where I expected the unsubscribe link proved ineffective. This is discriminatory toward people with disabilities and those that find it difficult to work with technology, all to have their terrible deals pop up in your inbox daily. If they are this devious in their marketing practices, I don't ever want to consume food by them. This lines up with the myriad of negative reviews I see about them, and I'm glad the only thing I gave them was the time to write this review. read more

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Update 4/7/2022 The new packaging with the shrink wrap has corrected my previous concerns about the constant spoiling issue. These also make the meal quality better as they now heat consistently. They have improved greatly in the last year and are now more stable. I switched to the meals that only consist of meat and broccoli and my fitness has improved. I am now 5 8 170 rather than 185 when I switched back in Nov 2021. read more

*update review* My fiance who ordered a batch of meals for the 1st time as a ONE TIME order just got emailed they will be repeating the order and he was charged again...from what I have read about this place and their customer service...I am sure it will be a nightmare! Save yourself the trouble! I did not order the food or get to choose...my fiance was being sweet because I just started school and wanted to give me a break from cooking. He ordered food he thought I would like...like chicken dishes and breakfast and he ordered some fish dishes (I don't eat fish). I tried the mango chicken and it turned me WAY OFF to the point I wont be open to try any more meals. The chicken was waaaaay bland and flavorless, which ok fine I can spice up with flavor God or chili, it was the fact that every piece was chewy beyond swallowing. I literally ate just the rice which defeats the purpose of getting my protein in...if I wanted rice I can make that. So for me, it's a definite TRIED IT...HATEED IT...I wont personally order from here. The fiance tried his first meal and it was chicken of some sort and said it was chewy as well. He will eat anything though lol. read more

Got my meals yesterday. Working through them. Will post what I like versus what you shouldn't get. First note: all the sleeves cooking times are the same on every meal. They all say 2-3 minutes in the microwave. Probably not a good idea to put the protein brownies in the microwave for 2-3 minutes. Second, chicken quesadilla, you need to take the sour cream pack out of the meal as it will explode. Meatloaf was good Chicken quesadilla was good Brisket, not so hot. Like chip meat. Think buddig lunch meat formed into a brisket like presentation. Corn and beans weird combination. I don't recommend this one. Protein brownies. Blah, just blah. I'll modify as I work my way through the rest of the meals. Doing a quick edit of the review. Ended to add this so you know what you're getting into. I'm not sure if they're adding filler to the meals but every time I have one of their meals I get stinky gas. If you've ever been to Vegas and eat at the buffets you'll end up with buffet butt. I'm sure many of you'll be able to relate the sulphuric gas you get when in your in Vegas and eat at the buffets. You'll get the same stinky gas with these meals. Meaning they're adding filler to the protein of the meals to cut costs. And your internal digestive tract will respond with stomach cramps and stinky ass. I won't buy again. They're always thing wrong when you eat allegedly healthy food and you get bad gas and stomach cramps. It took sometime to figure out why my stomach was so upset. But I found the root cause, it was these over priced frozen meals. Just cook for yourself. You'll have solid bowel movements, no stomach cramps and your farts won't wake you up from a dead sleep read more

Horrible shipping. Dry ice thrown in two cardboard boxes completely melted and all but destroyed the boxes so they didn't protect my meals. Threw away two that were obviously broke straight from the box. Now when I remove the sleeve to microwave I find more busted open and ruined. read more

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I'm very sorry to say that the food I tried from this company was pretty bad. I love the idea, but the execution is just not good. I actually could only get halfway through the steak, brown rice and broccoli meal I tried to have for lunch yesterday. The steak was awful quality. Really terrible. And the broccoli smelled horrible, as though it was long passed it's expiration date. I loved the idea of this food service, but I will be throwing out the remaining meals that I ordered. read more

My first experience was less than sarisfactory, but I believe in 2nd chances!! I gave The fue a second chance and try have done a great job staying on schedule, accommodating requests and have significantly improved their customer service!! The food is constantly good! Thanks for working to changes and improvements!! I'll continue to order for the fuel!! read more

I was really disappointed with this. I ordered it for my boyfriend and the meals took longer than the package to heat up, the meals were blank and unappetizing. Chunks of chicken weren't very appealing and there was very little seasoning. The box was also always late for delivery (by at least 1-2 days). I don't understand how a company can charge over $40 shipping on top of the meals. I've switched to a company that is incredibly more affordable, same macros and $14 shipping. Would not recommend read more

I love the Fuel meal prep. My meals are delicious and delivered to my work every Tuesday at 6pm. I don't have to grocery shop, cook or clean and the best part about The Fuel MP is that all my meals are portioned. You can order both male and female portions right off their website. They have a great variety to choose from that changes every week. The food is so delicious, I could eat the same thing over and over every day if I had to. They always have a coupon code which will save you money even though they are already reasonably priced. I'm absolutely hooked. Try it for yourself! read more

Great company with even better customer service. I've been using them for a little over a month now and I feel amazing! The meals are easy to prep and they taste great! read more

I used this company about 10 times in the past. I was always happy with them. The last time I ordered from them was in January. I placed an order last week and it was suppose to ship yesterday. They still have not shipped it and it shows still being prepped. I called and they just disconnect you after saying now support is available. They are also not responding to e-mails. Do not use this company!!! I think they may have gone out of business but still charged my credit card. I am never ordering from them again read more

Do not... I repeat... do not order from this company. I have yet to receive a refund for meals they missed back in July 2018. After repeated attempts to reach them, I finally received a message from one of their reps stating that I would be receiving a refund. That was one month ago... read more

Meals are shipped well and stay fresh . The meals look as advertised and taste good . Definitely work with a busy lifestyle and if you have a growing teenage boy who is active. These meals are great for after workouts or if your on the go . read more

So far, not a good experience. Placed my order this past weekend. So far customer service and communication is terrible. Information on the web site regarding delivery and meal deals is conflicting and confusing. They don't return phone calls but they might return an email when they feel like it. Let's see how the food is. I'll be back to follow up. read more

I wish i had an option to give them zero star . This is the worst customer service i have ever seen !! They never answer your call and they don't answer the email too . They answer just when they feel like it . I have ordered some food on friday july 13th which i supposed to receive it on tuseday july 17th . I did not received anything when i have contact them several times after 2 days they respond and they said my order was placed after midnight which i had confirmation email on friday at 7pm . Not sure how 7pm could be after midnight !!! It did not end here !! Today morning july 27th i woke up and i saw they charged my credit card again . I called them and emailed them from 8am finally i could able to talk to them at 12pm which they said they cant cancel the order since i subscribe to their website !!!( which i never did ) so because of that they will keep charging my credit card and keep sending me foods .. !!! When i asked to cancel the order they said they cant !!! So i had to call my credit cart and file it as a fraud and stopped the payment !!! SO BE VERY CAREFUL : once you give them your credit card number they keep charging you automatically every week even if you want only to try it once !!! read more

3rd time ordering from this company- I'm very satisfied with service and quality! Love the turkey poblano and turkey burger with salsa; prompt delivery and great help with my hard body challenge- I should've ordered from them when I did my first challenge- not having to deal with prepping headaches and disaster meals is priceless! Tip: if you don't want recurring orders/charges, then click "manage your subscription" read more

I just finished a weight loss challenge and if it weren't for Fuel Meal Prep, I don't think I could have finished successfully. It's always fresh and tastes great! read more

One of the worst meal preps I have ever had!! Food gave me diarrhea, rice was under cooked and their Meatballs had a funny taste. Their "steak" burrito had small chunks of beef in there, was horrible. Super soggy. I cancelled my account after 2 rounds. Do not order from there, better quality ones out there. My high school cafeteria food tasted way better and better quality. Do not order from there! read more

The food isn't bad, but you can't rely on them to actually deliver your order. They will also promise you a special request, like substituting quinoa for brown rice, but still deliver what they want (brown rice). I've given them 4 chances to make it right, but they just can't seem to do so. They will only sporadically return phone calls and texts. So, I asked to speak with the owner (via phone call and email), but she also never responded. I finally refused my last order because I'm tired of not getting what I want. Since they don't return calls, I'm having to dispute the credit card charge to get my money back. Also, with only once per week delivery, the food starts to get smelly and slimy by day 5. If you need a reliable food prep service, sadly this isn't the company for you. I so wanted this to work out. read more

Food was horrible. I emailed them to explain that two of my meals looked very old . They didn't offer a refund or even email or call me back. Don't order through them read more

I called and left so many voicemails prior to leaving this rating. Til this day no response no call back nothing. I ordered so much from this company because it was truly tasty and was helping me maintain my weight, do not try the Keto you'll literally get a slice of the worse cheapest cheese they could purchase. My last 4 orders from them where TERRIBLE! Food wasn't weighed properly and came in way smaller portions, i asked the delivery guy who was so nice btw if they changed chefs he didn't know but it seems as though they went through some changes not in the best of the clients. Anyways i tired to talk to them to see if it was just a bad 4 weeks of last orders but hey they didn't even bother to call me back sadly no longer a costumer after referring a ton of friends read more

Just received my first delivery tonight and had the buffalo chicken dinner. Doing my first hard body challenge @thecampoceanside and this is sure to be a lifesaver and time saver. Wasn't quite sure how it would work out, but delivery ended up working out perfectly. The driver was extremely polite. So far I am impressed and thankful to have time back to spend with my family instead of prepping... read more

I have never seen an unprofessional company like this . I have ordered meals on line . They delevired the wrong order since than I have contacted them by phone , sent emails through website. They should be ashamed of themselves. I would like to let everyone know that be careful before you order from them . read more

My aunt got me hooked on The Fuel Meal Prep. At first I was skeptical, but once I tasted it, i was surprised at how delicious and fresh it was. It's a great way to stay on track during the busy week. I love it!!!!! read more

Let me just start by saying that this company has officially become the worst consumer experience I have ever had in my life, and I've had some bad ones. If you are even considering using this company then consider yourself warned. I honestly can not even believe companies like this even exist. Allow me to describe my experience in detail... First off, I was signed up for a six week fitness challenge from a well established gym franchise called The Camp and I had $500 on the line. Their services were being promoted through this franchise and they were familiar with all of the requirements. So, I paid in advance for a full six week meal plan. I got my food delivered the first and the second week. Come week three, OOPS, apparently they "messed up" and forgot to send out my meals out. So I'm thinkin, no big deal, they'll probably just deliver the meals later or tomorrow... NOPE!! They "can't" and so I'll just have to wait until THE NEXT WEEK to get my meals again!!! So my week was completely screwed, I had already spent my money that was budgeted towards food so guess what money I got to spent that week, my fun money... THANKS!! How about someone gets their lazy ass in the kitchen and gets their customers what they paid for! The best was the delivery driver... He couldn't care less and just blamed someone else. Apparently the delivery drivers take no responsibility to ensure they are actually prepared for their routs. So the company promised to add on an extra week which now carried my service dates out to two weeks after my challenge ended. So week 4 comes around and I get my food. Then week 5 comes... OOOPPS!!! WE FORGOT AGAIN!!! Dumb driver points the blame again and I have to go through the same crap all over, another added free week and they can't get my food until the following week of deliveries. This happened 4 more times! Each time it happened I had to jump hurdles to try and fix the situation and all they did was make excuses and blame someone else and say sorry... Well, It got worse. Towards the end the company forgot again... So they said they would get my meals the next day! Wow, I thought, why couldn't they do that before??? Well the next day I got my meals... Apparently they thought it would be a good idea to just grab whatever was left in the kitchen and send it over. They actually delivered meals prepared for women and simply blacked out where it said "women portions" and thought I wouldn't notice. They sent an entire smodge podge of crap meals to me that had absolutely NOTHING to do with me and my fitness goals. I actually started to weigh the portions as they were suppose to be 8oz of meat and NOT A SINGLE meal was ever over 7oz and over half of them were only around 5oz... UNBELIEVABLE!! This company is a total scam. The ingredients SUCK, the portions are not as advertised, they will lie, make excuses, forget deliveries, rip you off and never take responsibility for any of it. Needless to say, I didn't reach my fitness goals. I want my $960 something dollars back for not getting me what I paid for and my $500 dollars back for not making my fitness goals and losing the challenge. This company SUCKS!!! read more

Very disappointed with this company and a lot of the reviews that I read were the same issue that I had. They charged me on Meals that I did not order, in fact 3 orders that total $300.00. I would call and leave messages no one would ever call back. I sent emails with no response. After numerous calls I finally did speak to a person, who in fact was the owner, I explained the situation , she apologized and stated she would be more than happy to resolve the problem and even give me a discount on my next order and get back to me. After that one initial call when I spoke to her she never called me back, never gave me an update and never took care of the problem. I finally had to go through my credit card services and it was handled through my credit card services. Once my credit card services sent them notification in regards to the dispute I did receive an email from the owner stating to contact her so she could resolve the problem with me. I sent her an email giving her my contact information and she never responded to my email and never called me back. In my opinion this is terrible terrible customer service. Not happy. read more

I DO NOT RECOMMEND THIS COMPANY!!! I signed up for their weekly meal plan subscription and the first order arrived luke warm, even though they had overnighted it and charged me nearly $50 for shipping. I put them in the fridge and hoped they hadn't been too warm for too long but all the vegetables in the meals were sour and the meat tasted bitter. They charged me just 3 days later for a second order, and when I asked about why they were charging me so soon they responded telling me that they had changed their weekly order timing. This time they sent it using 2nd day delivery but still charged me the $50 shipping they had charged the first time for overnight. When the second order arrived, it was again luke warm and unedible, and I was charged AGAIN for another order the same day this order arrived. So I was charged x3 times in just 10 days!!! I emailed them again and asked that they refund me for both orders and cancel the subscription. They only refunded me for 1 order and sent me another order of meals...that again arrived luke warm and went straight in the trash! read more