Over the past year, the quality of their customer service has declined significantly. Phone…read moreinteractions are abrupt and unprofessional, and on multiple occasions calls were disconnected before my questions were addressed. The most recent interaction the women who answered the phone had a very nasty unprofessional attitude. This can be extremely dishearten if you are in crisis. It creates the impression that customers are an inconvenience rather than a priority. In addition, their selection of 12-step program literature has become extremely limited. Materials that were once consistently available are now difficult to find, which is particularly disappointing for those who depend on these resources. Overall, the level of service and support no longer reflects the standards they once maintained. Based on my recent experiences, I cannot recommend this business and would suggest looking elsewhere for more reliable assistance and access to materials.

Please do not go here. I was walking around the Upper East Side a few days ago when I passed by…read morethis store. It was 5:40pm, they closed at 6. I just wanted to browse for 5 minutes to kill time before a dinner reservation. I walk in, and immediately the girl working the register says "Just letting you know, I'm closing up now." I said "Oh, I thought you were open until 6?" And she gives me the most condescending smirk and says "You've never worked in retail before, have you?" I immediately left. For a crystal and metaphysical shop, the vibes were so terrible. What a weird thing to say to someone, let alone a customer (and for the record, I have worked multiple jobs in retail).

Amazing store! Great selection of gifts and decor in a wide range of prices. Friendly, helpful and…read moreknowledgeable staff. Great vibe!

I cannot tell you how wonderful the store is! I bought the most beautiful vase and for some reason…read moreit cracked internally and they replaced it! The customer service is superb. The quality of the goods are amazing., chic end of the finest quality

We went to many souvenir shops but this place was a clear stand out. Greeted warmly upon entering,…read morelots of items (there are a lot of things in a close space, so you to have to navigate a bit). Prices were comparable to other shops but had a good variety of items (shirts, magnets, pins,etc.). The man working also gave us two stickers with our purchase and was kind. Definitely would recommend!

This souvenir shop was highly rated so I came here based on Yelp and Google reviews and honestly, I…read morewas kinda disappointed in the selection of clothing. It was the same stuff everyone else was selling, but like less variety. However, I can say their prices were a lot lower than other shops. For example, I bought a pair of pink I Love NY pajama pants for $19.99 in size small. It was the last one. I needed a medium but they didn't have one. I ended up getting it for myself and figured I'd find a size medium in another souvenir shop. Well, I did but the same pair of PJ pants was $29.99! So I can confirm the prices at this store is cheaper (at least for PJ pants). I also ended up getting a lighter for my brother in law last minute and all the lighters by the register were just meh. I bought a lame one anyways. And then just as we left the store, they had all these other cooler lighters in the window on display. Too bad none of those were actually out on the shelves.

Monogram Cottage How often do you find a shop that…read moreexclusively does monogramming? She has been in business 25 years, 7 at this location. Today we had time to chat. She has a contract with Ralph Lauren and has some other famous customers who she preferred I did not mention. She has items you can purchase or you can bring your items in for monogramming. Her work is absolutely beautiful. It makes my gift personalized. There's nothing not to like about this business and the lovely owner!

Love this place! So fast!…read more Love Daphne and this place She does a GREAT job! Perfect for customized gifts

Cool gift store that's tied to the cafe right next door…read more It's a separate entrance and store though. Cool Knick knacks and tchotchkes mostly but not all branded for EAT cafe. Reminds me of Cracker Barrel almost.

Such a very FUN store!! I stop in here when I need small presents. There's something for everyone,…read moreincluding a kids' section. They change the inventory seasonally, so this time they had holiday-themed things. I bought a wine bottle ornament for an oenophile friend, a footed teacup labeled "tequila," for a friend who may or may not drink during Zoom meetings (one side of the cup is blank), and fun cocktail napkins. On previous trips I've bought a mirror that charges your phone (for my daughter), and a small lunch tote and matching wine bottle tote for a friend who loves picnics, among other things for other people. The selection is very well curated, the sales associates are pleasant, and the prices aren't terrible. It's perfect for small "hostess" gifts or gag gifts, when you don't have time to run all around town. These are mainly things that people wouldn't necessarily buy for themselves, but are wonderful gifts for others. They have soaps and candles, too.

Hey, did you know Barnes and Noble owns Paper Source? Well.. I didn't either... hmmm…read more. My friend Rochelle who lives on UES usually does a greeting card run or gift run post Bel Ami visit. Thus, I was looking for some cards this time around, Mothers Day and Thinking of You. Paper Source has a variety of unique and sometimes quirky cards. Their card selection is limited but they do have novelty gift ideas: chatchkas, stationary, wrapping paper etc. If you are looking for unique items this is the place for you. Paper Source filled the void for Papyrus fans like me. The cards are on the pricey side. just a note. Their windows are usually festive and a good draw to get me inside. Let Paper Source be your source for special cards and gifts! There are a few UES locations!

Paper Source at 1296 Third Avenue is like a Flagship Store to me. It's huge. I love to stop in when…read moreI frequently walk this way. Although I have a Paper Source in my neighborhood, this location has so much more to offer. The women in my hood tell me they still shop here too. I've never had a a bad experience with their customer service. They must be great at hiring sweet employees that are dedicated to the company. They're well trained and knowledgeable. The gift wrapping is excellent. I'm recommending you visit this location. In fact when I couldn't find what I was looking for at my location, the sales associate sent me here! That's dedication.

Just received my second order of cards from Dempsey & Carroll; (beautiful, as expected) but…read moreunfortunately, it will be my last. I live in Europe, so a $79.14 order costs me over $155 with shipping and tariffs. As for the price, it comes with the territory - literally - but when the delivery process is so screwed up, and I wind up having to make calls and write emails and letters to receive my order, it's not worth it. As I told Kara, UPS screw-ups are not their fault, but the partners with whom a merchant chooses to work are their responsibility. D & C's mail server weeded out the very civil complaint I wrote, so I was forced to send a letter if I wanted to be heard. I wish them well, but I'm heading back to Smythson's.

pretty stationery store with a variety of cards that are unique. They look like they specialize in…read moreweddings and customized works.

If you're a candy and sweets person then Bonbon should be on your list. This is a smaller location…read morecompared to other shop in Brooklyn I have been to. They have all types of gummy style candies with a large varieties sold by the pound. From chocolates, to sweet & sours, candy bars, assorted flavored soft and hard candies. Scoop as much as you want into a bag but be aware that it can get pricey. Everything looks delish and the store is very clean. The staff here is nice and helpful Quality stuff and much better than that which you find in drug stores and supermarkets.

I have been wanting to go to one of the Bonbon stores in person. I really wanted to experience…read morechoosing my own candies and getting the vibe of the store. Life has been a little crazy lately. So, I gave in and placed a delivery order from the Upper Eastside store. I chose the Autumn mix because well, it is fall! The packaging was very cute and was a nice presentation. I also thought the thank you note added a lovely touch. Now, let's get down to the candy! One candy that I see in video reviews (not sure other their name, but they look like skulls) where not in my order. That was a bit of a disappointment. I figure once I go in person, I will try them. I had a really nice mix of both sour and sweet candies. I really enjoyed them. I received some of those soft candies and they were good but, not amazing. I am not a fan of black licorice. There were several types in my bag. That was the major negative about not being able to choose the candy myself. The quantity of candy was larger than I expected.. A yummy experience. I look forward to going to the store and choosing an experiencing with the entire selection.