The staff at this location is incredibly friendly! It was such a pleasant surprise to be treated with such kindness and friendliness by every staff member that I interacted with. I feel like that is very rare these days, so I wanted to make sure they get the recognition they deserve! Thanks for a wonderful and quick experience for me during my lunch break this past Friday! I appreciate it a lot! read more

Bath & Body Works - New Disney collection! - Cosmetics & Beauty Supply Near Me - New York, New York

I had to come back for their annual $10 candle sale. Again, everyone is so much fun. Laughing, singing and overall great vibes. read more

Bath & Body Works - 3 wick candles - Cosmetics & Beauty Supply Near Me - New York, New York

The workers and selection here are always so lovely! It's most definitely my favorite location of B&BW that I've been to in the triborough area! During my recent visit, Sydney at the front was incredibly kind and warm! She complimented my dragon earrings and recommended me some of the new hand sanitizer scents! I love them and am looking forward to using them throughout the season! Thank you so much! read more

What's not to love about Bath and Body Works? This location is as good as the other locations. I love to visit here with my daughter because she always buys something. I find great ideas for gifts. I have been shopping at many of the locations for years. If you haven't been I recommend you stop in. read more

This store is sooo ADDICTIVE! Every time I catch the train home from Grand Central, i always end up stopping by here and spending tons of money. I swear, i really need lotion and candle therapy. I promise to come in and strictly browse and I always walk out buying something. This is probably one of their biggest stores. It has a large selection of candles, creams, lotions, plug ins, body mists and so on. The list goes on and on. The staff here are also super friendly. The gay sales associates always know what i want and make the best suggestions. They even provide service with a twirl and will check the stock room for me. Talk about having personality. Like OMG check this place out! read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - New York, New York

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This BBW is always very organized. The customers service is impeccable. Today I left my wallet in this store. I called back and they were able to let me know right away that it was there. The guard Mike found it and turned it in. The manager was very efficient in making sure it was my wallet. I really appreciate the employees of this store because all were very nice from beginning to end. read more

I went shopping at this place. Sore friendly, and very helpful. I also found a nice gift bag useful/ golden leather style for $4.98- The line goes Quickly. Most of the items are 50-75% off read more

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This location is clean, well-stocked, and the staff is always friendly. Conveniently located right near Grand Central, it is a great place to pick up a gift item or a candle for yourself. Their 3-wick candles are great, and coming here allows you to try out all the scents! read more

I went to this location since it was closest to where I work. The employees are extremely helpful and friendly. Everything is orderly here, and the entire time spent shopping was very pleasant. I will be back as I keep getting coupons. read more

I've been shopping at BBW for years and I'm always amazed by the new fragrances and products. Their Employees represent the epitome of customer service, always smiling, eager to assist, courteous and friendly. Stores are always clean and kept well organized. Living in NYC sometimes can be depressing w all the garbage and unwelcoming stenches. So whenever I need a pick-me-up I stop by a BBW location and soon as u walk in ur just mesmerized by the different aromas and all the pretty displays. Thank you read more

I absolutely love Bath & Body Works!! They have such amazing deals and I always find what I need!

Glad all of these locations haven't closed. The employees are always smiling and happy and helpful, in particular this evening this associate I believe her name is tameeka, went above and beyond to make sure my order was fulfilled. It's people like her that keep me shopping in the store vs. online. read more

BBW is the place I go to get my self-foaming hand soap, hand sanitizer and wallflowers (air freshener wall plug). They have multiple sales over the year. And they carry products with tons of different pleasant scents. My personal favorites are sweet pea, Japanese cherry blossom, and frosted cranberry. I love checking out the hand sanitizer carriers they have, they are all very cute. This particular location is convenient, it is on 45th street/Lexington avenue, right across from Grand Central station. read more

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Look, there is nothing wrong with taking pride in your appearance and your bodily odors. It's much more pleasurable to be around someone who looks like they take care of themselves and smells good, right? Don't be Mr B.O.! Super helpful staff. Terrific merchandise. Well laid out, organized, bright store. Always some sort of sale going on. Seasonal items too. Some great smelling men's products such as body sprays, lotions, and shower gels to keep the machine smelling sexy! It's not just all about the ladies here. If you're a dude then be sure you don't smell like dirty armpit and three day old rotting fish on a street corner off Canal Street during a NYC heat wave! Get in here and buy some products to be SMEXY! read more

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Taki, Armenis and Maria are always amazing!!! I came in to pick up an order and ended up making a purchase as well. It's always a seamless shopping experience and Taki ensures her clients get exactly what they need and want. This is my preferred BBW location and if she was to leave, I'd probably stop shopping here. Hopefully that doesn't happen read more

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I went into the store today to take advantage of $9.95 candles and the staff was so well prepared and organized and KIND. We only had to wait a few minutes outside. Once we were in, they were so helpful and kind and they had all the scents we were looking for and then some! Check out was organized and a breeze. There was someone on line making sure social distancing was enforced and the cashiers took frequent hand washing breaks. Great job! I'll definitely be back. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - New York, New York

Their selection is great, the store is well-organized, and there are always nice sales here (sometimes independent of online sales). In general, the employees here are helpful and nice. I docked two stars because, the last two visits I made, in the last month, I had some meh experiences. Namely, one of the ladies working at the cash register literally demanded that I hand her my phone so she could swipe through my email coupon. This is during the covid pandemic, mind you, and while the store is making extra efforts to provide a sanitary shopping environment. I feel like this practice totally undoes what they are striving for. I offered to hold up my phone so that she could scan the barcode, or swipe through it myself, and she refused to do it that way. Another time, when I brought in a candle to exchange, the same employee demanded to swipe through my entire order confirmation email. She clearly saw the candle I bought in the order, but did not stop swiping until she saw the rest of my order, the total amount spent, and other private information. Overall, I felt this was an invasion of privacy, not hygienic, and not in line with B&BW's no-questions-asked return and exchange policy. I was pretty upset with how rude and plain over-the-top this employee was. It's too bad, because I am a long-time B&BW loyal customer, and I could not see myself visiting this store again - and certainly not during COVID. read more

For whatever reason, the 6 train was running with extensive delays and I decided to walk to work from Grand Central. As I'm walking, I pass Bath and Body and realize I had an epiphany, maybe I should write a review.... I've only probably shopped here about 50 times in my lifetime! A So here it goes, Bath and Body has something for everyone, it's the perfect place for gift shopping I have bought things for my lady friend, relatives, co-workers and myself! They also have a small section of items for men. This particular location is compact, but that is a good thing sometimes. All the shelves are very neatly stocked and orderly. The customer service is excellent. The employees are helpful, but not in an overbearing way, more to guide you through your purchase or in my case as to what smells good from a woman's point of view. Definitely give them a try if your in the Grand Central area! read more

Just left this store and what a joy to find a salesperson that is happy to work and is very helpful. Such a large variety of candles and scents and great deals. read more

I love this store! They are the best! helpful and always offering you a basket. one time I broke something and they were so worried about me and not the thing. always beautiful inside! read more

I love this store. It is fairly small but carries just enough products. They have year-long sale events going on just like all the other BBW around the country. Normally you buy 3 shower gel get 2 free or something like that. Staff is very friendly. Customer service is great. I am sure I will be back here in no time for its (semi-annual) sale. read more

They're very organized in the store- when you walk in, one staff would welcome you with a splash of sanitizer and give you a paper bag as a shopping bag, and they'll lead you to where you want to shop, register and the exit. They make everything safe and all stores should be like them. read more

What can I say it's Bath & Body, a bit of nirvana. Everything from the inviting smell to the well organized shelves is always as it should be. The staff is polite, knowledgeable, and friendly. read more

came for candle day and the customer service was great. luckily there was no line. there was a staff at the front door pumping out hand sanitizers for all of us. then another staff giving out bags/cartons to put our candles in. we skipped the bags and went straight to browsing the candles (got too excited!). although the staff were busy, they were kind enough to recommend me scents that I was looking for. very helpful and even offered me a bag after I picked out a few candles. all staff had a cheerful and polite attitude. made the shopping trip fun and festive. I thought it would be a chaotic event, but it was very well organized for a cozy/sweet scent: try marshmallow fireside! read more

I recently purchased some products from here and left them somehow. I called and was told to wait for a call back. I then never heard anything . I called back and asked for the manager and was told I would get a call back. Never heard anything back. So I called their store relations number . They said they would look into it. I let them know the products were for my boss and family. I don't have time to wait. I then went to the store again and spoke with Sandy the manager and she couldn't help. I was told I HAVE TO WAIT TILL NEXT WEEK. This is totally unacceptable as I had all the information they needed to find the transaction. So I guess I'll have wait for 4 or more days to see what happens. UPDATE: So apparently "upon review of security footage" I apparently left with the bag. Although I'm 99% positive this is false I have to take on loss on this case and say to not shop at this particular store. If you want you can the same products cheaper at Marshall's and Burlington's. I have had issues here a few times in the recent history of shopping with them and this is the last straw. read more

This bath and Bodyworks location is great! They had so many selections at this location and of course had great customer service. I recommend going to this one. read more

Easy convenient location, good selection. It's nuts here during the holidays though, so beware!

One of the best Bath & Body Works I've ever been too. Their hospitality is A+. The staff : Marie, Magdiel, Ras and Meeka are very exceptional and know their customers very well,, their positive vibes are as good as the products that this store sells. read more

This location has recently opened...apparently after a refurb. Anyway, I was in search of some bubble bath for a long weekend away with my smokin hot fella. I preface this by saying, I DO NOT like perfumes and such as they give me a headache so my criteria was something that packs lots of bubbles but not a scent that would have me hurling up chunks in the jacuzzi...they had it! Japanese Cherry Blossom bubble bath. There was a sale on of Buy 3 Get 3 Free...that was entirely too much for me so I stuck with just buying the bubble bath but couldn't resist the matching scented candles. The staff was more than helpful but not pushy (which I appreciated, cause I hate a hard sell). Products were laid out well & lots of samples available. I also noted that there was plenty of space in the store for customers to move about without blocking each other in. Oh, how was the weekend? Champagne super-nova!! read more

Beth and I came here recently to purchase some items. The store was a bit crowded and the lines were long ( we can right after work so we probably went during rush hour ). The shelves were nicely organized and clean. The cashier was very friendly and even gave us coupons for our next visit. When the store is busy, it's hard to find associates but they are usually very helpful and nice. read more

I am chemically sensitive so any time I walk into a place like this or Sephora with many fragrances looming about I try to get in and out as soon as possible. I got a gift card for Christmas so I decided to spend it on a lifetime supply of handsoap. They are 6 for $24. The store was not overly crowded when I went, and the sales people were helpful. I found some soaps for the bathroom and kitchen like the lemon and warm vanilla sugar that will work well and are mild. The Japanese Cherry Blossom was too overwhelming of a scent for me when I tried it at home, so that one I will not be getting again. Check out was quick, I could have done without the pet names from the sales clerk, but she seemed to be one of those people who call everyone honey, sweetie, or love. Guess there are worse names to be called :P read more

This is not a review for their soaps and fragrances, but for their customer service, or lack thereof. I went in on Thursday before July 4th weekend and the soaps were on sale for $3. They had been at that price for several days, but I found some time in the morning to stop in. I had three soaps in my hand as I waited on line to pay. There was only one girl at the register, about 2 to 3 associates walking the floor, and about 2 other patrons browsing, etc. Basically, the place was empty. They finished ringing up the girl in front on me - the only person in line - and I was ready to pay. Next thing I know, the customer wanted FOUR bags and gifts wrapped. The sales associate was only too happy to accommodate, despite that I was also on line and waiting to pay. I asked if anyone else could ring me up, but there was actually no response from the cashier, other than looking back at me and continuing to wrap. I had to leave for work, so I left the soaps and figured I would return. Fast forward about 5 days to the Monday after July 4th and I come in during lunch to grab the $3 soaps I couldn't a few days earlier. But, they were no longer on sale. Now, it was 4 soaps for $24 - double the price. I was annoyed that I missed the sale and was about to walk out when an associate asked me if I needed help. I let him know about the sale, etc., and he said he would ask the manager if they could honor the prior price from a few days earlier for me since I couldn't make the purchase due to their associate's bad service. The manager talked to me three-ways-from-Mars in telling me what the current price was and refused to honor the prior price because, well. . . . too bad, sucks for me that the sales associate did not try to acknowledge that more help was needed up front. That's basically what he told me. Overall - bad customer service. Again, I walked out without any soap. If I'm spending $6 on soap, or $12 at regular price, I wouldn't be getting it at BBW. read more

I checked their mobile site on my phone for the closest store, which was this one, 44th st. Headed over there and it was closed for renovation. Nothing about it on the mobile web site. Sign on 44th St store says visit us at 23 St. Guess what? It's closed for renovation too. Idiots! ____________________________________________________ I am upgrading this to 4 stars because when I emailed them, they mailed me a gift certificate. Well done. read more

Staff/management here is getting it right - best bath & body works shopping experience to date but I find that most B&BW places are pretty great in terms of customer service. As with every place in the city - it can get crowded but staff here were friendly and went out of their way to help. The minute I walked in I was greeted - told about the sales - even given a plastic cover for my umbrella. Had to pick up some wallflowers (plug-ins) for the apt - i liked how they placed matching candle samplers in front of the wallflowers so you could test the scent - a nice sales lady brought me over a shopping bag - got my stuff and checked out in no time. They have a great variety of plug ins and candles - some of their lotions though are a bit too strong scented for my liking - good selection overall read more

Great for gifts shopping, I love the customer service in this particular store. Not so crowded as other bath and body works stores. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - New York, New York

I could have sworn I had already written a Yelp review for B&B Works. I have shopped at this location numerous times and every single time, the staff [from the management to the employees] have been helpful, professional and friendly. I encounter so much bad customer service in NYC, that whenever I encounter people who go out of their way to help me, I feel the urge to Yelp about it. Their sales are also really great and if you time it correctly, you can leave the store with some great bargains. I've been shopping at this location for years, and will continue to do so, in large part due to the staff that works there. Keep up the great work! Update: December 2016 I continue to shop at this B&B W location - l love the staff and a special shout out today to Louis, Armenis and Tishay. Was so impressed with Tishay - I was exchanging a small item which resulted in a lot of paperwork and she handled it with such professionalism and grace. This is why I continue to shop at B&B W - the customer service is exemplary. read more

Well, i guess it's not that bad,.. I mean the idea of them selling other products. Well maybe it is, because when i got to that section i kinda got really confused. I think they should leave that much variety to Sephora, they do it better. I usually go to the body shop before i go to B&BW, but i do have my favs here. (lime and coconut Verbana.. sooo yummy) But theres really nothing great about it. the same old , Vickies body products concept, just with " natural " smelling flavors. They have really great smelling hand sanitizer... lol.. and most of the time they have fruit mixtures flavors, for their products, and in the summer, they are drinks.... What can be better than smelling like a strawberry daiquiri, sitting on the train... yes .... it is a bit awkward. read more

The selection of products was great! The service was quick and the cashiers were friendly. The store is small so when it is a large crowd it is hard to maneuver around but the employees are helpful and attentive. I love when they have the semi-annual sale with 50% or more off the entire store! Bath and Body Works is on my top favorite store list because they offer this wonderful deal and a girl likes her deals! ;) Also, I only buy my candles from B&BW because the candles last for a good while and give off a scent that fills the entire room and not just the little small space the candle is in. read more

I've been to this location several times but today I was lucky to have Ky help me. She was so great. She was friendly, took her time, had a smile, everything you want could want from a sales associate. Thanks girl! read more

Bath & Body Works - 75% off Sale - Cosmetics & Beauty Supply Near Me - New York, New York

This store is the best smell good store, In MY opinion of course. I enjoy the layout of this location with the cash registers directly in the middle of the store. First time coming to the store during the holiday. Customer service was great. As soon as you walk through the doors they greet you with a warm welcome and direct you towards a "shopping cart" bag. There are employees in every angle of the store to help when needed. Even with the huge Christmas crowd the store managed to have everything tidy and neat. Plus for them for having 7 cashiers available to help the line move faster. One of my favorite things is using coupons. They always have great deals. Their buy 3 get 3 free deal is AMAZING and you can you coupons with that as well and save,save,save!!!!!! read more