Dude these guys are the best and have the BEST eat-ables in town and they are so knowledgable This is a SMOKE SHOP don't expect anything more I mean they're cool but they're regular people and they have happy hour which is crazy! It's great recommend 10/10 URB is a great brand and they have so many options read more

The lady was polite but I found it weird that you have to show ID for non related tobacco products...apparently they've experienced tons of fraud before which is red flag. Policy change or update your POS system. Either way I'd be cautious of your credentials. read more

I bought 2 rechargeable batteries for my cartridges. I used one for a few hours (maybe a hit every 15 - 30 min) one evening and the battery died. I plugged it in, and waited. The next day, I opened the second one. Same thing happened. The following day I tried the first one after 24 hours of charging. Still didn't work. I thought, maybe a bad connection or a bad USB adapter. Tried another usb, and grabbed the second battery that had been charging for 24 hours. And it didn't work either!! Swapped that out with a different usb connector. Next day, still neither of them worked. 2 more days of trying multiple combinations, They still didn't work!!! It is obviously a bad product. I called the Glass House, they are the one who sold me a defective product. And they said I had to take it up with the manufacturer!?!?!?! I didn't buy them from the manufacturer, I bought them from my local small business!!! They won't exchange them because "they have a sign (which I did not see) that they do no refunds or exchanges". I'm sorry, but that is a crap excuse to not care for your customers or the quality of products you sell. I will acknowledge, I can understand why they could not refund/exchange their glassware or pipes or if a customer changed their mind. But this is not the case. THEY SOLD ME A DEFECTIVE PRODUCT. And no, the product was not exposed to any heat or water or anything else that could damage it. Needless to say, don't buy anything from here as they sell defective product and not care about the quality they deliver. To the owner, have more pride in the services you offer read more

Honestly, they don't even deserve 1 star. I had the worst customer service experience. I went in to buy incense, and the cashier asked me for my ID. I told him I wasn't buying a vape or any tobacco products, so I didn't think an ID was necessary. He refused to serve me without it, saying the store had been hit by the FBI and he couldn't sell anything without checking ID. I found this suspicious, especially because the woman next to me was buying a vape and wasn't asked for ID, and the man buying filters didn't get asked either. I couldn't help but feel singled out because I wasn't "white enough" for him. read more

Straight trash....went in less than 3 months ago and bought one of the biggest water pipes they had and a bubbler to go with. Fast forward to now the little part that holds the bowl breaks off. Nothing too major. Until I go in and try to find solutions from them. So I'm told there's no point in getting it fixed because there's a 50/50 chance it'll just break all together and to just buy another like I didn't blow over $200... on top of that the guy confesses they're made in China. So he basically told me I spent my money on a piece of crap and they knew from the start. I'll be getting a brand new baby but NOT from GLASS HOUSE. EVERRRRRR. I WONT EVEN BUY PAPERS FROM HERE LOL. read more

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The team at Glass House hooked me up with a goody bag on my birthday! No purchase necessary. Everyone in this store is always in a good mood so you can count on friendly service. This is a wonderful little neighborhood smoke shop. It has everything from papers to glass to vapes. They even have CBD buds in there. read more

The Glass House - Birthday freebie - Tobacco Shops Near Me - Dallas, Texas

Terrible customer experience. I bought a vape from a nice and helpful young woman last week. I stopped by this past Saturday evening for extra pods for my new vape. There was a tall guy working and I showed him my vape and pod. He pulled the new pods from the rack behind him and took to the register. I paid for them and while he was getting my change I realized they were the wrong ones. While I'm still standing at the register with an unopened package, he tells me that there are no refunds or exchanges. He would not exchange the unopened package that he gave me for the correct pods. I hope management reads this and the store's security video will confirm the whole transaction. (Saturday, Nov 2 approx 7:45pm. White male with black nike hoodie and black cap). read more

This shop is very clean. Great selection. The service of the people working is next level. The knowledge they have shows and it is most appreciated. The care that they put into keeping quality products in stock. Come out of your way to come here. read more

I moved from Denton to Plano and tried this place out, and right away I knew I would be coming back. The service is always super friendly and helpful, I usually get Delta 8 and they always point me in the right direction for product. Additionally they always have sales going on and a loyalty card so I've saved a lot of money. This is my usual spot. read more

I've been coming here since moving to Addison and every time find what I need. The service is great and they are beyond helpful. I love how honest they are about products and it's not always an up sell for them. Several times I've gone in and they were able to provide me great feedback about products well below my price range, and I am so thankful for that. All of my pieces from here are still in as great condition as when I bought them. (It's called good maintenance y'all!) AND on your birthday you get a free little gift pack with pipe, wraps, plus more with ID of course! Will forever be a customer here! read more

Love this spot! Always super helpful and they know their stuff!! Summer, Mason and Regan answers all my questions and have some great recommendations!! 10 outta 10!!! read more

I do not recommend this place. I bought a few items from here yesterday and one one of them was a fancy lighter. Drove all the way back to replace it and they did nothing. It's a shame you would rather lose a customer verses doing they right thing. Will never shop here again. A place that does not value customers does not deserve my money. read more

You'd think that someone working at a smoke shop would want to share their knowledge. I was inquiring about the CBD Oil and the guy I was talking with was a dick the whole time. He made it painfully obvious that he was annoyed with my questions. I was also going to ask about a pipe I saw and liked...he literally just walked away while I was mid sentence. I don't recommend stopping in if you don't already know what you're going to purchase. read more

This place sort of scares me because of the clientele that visit this place, lets just say, they are different. The employees are really nice, and they seem very knowledgable about the products sold here. A friend was looking for a hookah for a party he was throwing for another friend, so we came across this place. Lets just say, wow to some of the things they sell here. It's a smoke shop, so if you are a smoker(I don't smoke), they sell a variety of tobacco here, pipes, cigars, and other items. read more

The Glass House - Tobacco Shops Near Me - Dallas, Texas

I love this place because they have a huge selection of everything. The sale representatives are friendly and can answer all your questions. I always find interesting things when I come here read more

Don't spend a dime of your money here! These people are clueless about the product they attempt to sell. Never Again!

Absolutely great service! What a selection! Employees are super nice! I now have a go to shop when I need items for smoking.

By far the worst smoke shop in Dallas, tx. By far. Your staff is RUDE as heck and no one knows what their taking about. The employees need to be properly trained and taught how to Speak to customers. I've never seen people so rude. The Paul guy is the worst. He will literally talk to you like you're not human. I will NEVER do business here or with any of thier franchises. If I could do zero stars I would read more

The Glass House - That guy in the red is Paul. Rude and unprofessional - Tobacco Shops Near Me - Dallas, Texas

Love this spot! They have a large selection of EVERYthing ANYone would want from a smoke shop, they support local vendors, have a discount card that gets you 15% off any item after five $10 purchases, & the shop has a clean, tidy, trendy appearance. And the staff? They are great! Helpful, suggestive, friendly & knowledgeable. When I leave, I'm always happy with my purchases & my overall visit. On top of ALL that...I went in on my birthday & they gave me a birthday present filled with all sorts of awesome goodies! Cute 1 hitter, refillable lighter, papers, cigarette holder, mini vape juice, resin remover, RAW rawket paper.... I left feeling like a customer should feel when spending their hard earned bucks.... welcomed, appreciated, & wanting to come back. read more

Good prices on glass and professional employees. The guy that helped me walked me through their pricing and my options and helped me get everything I needed (and I didn't break my bank account!!) I definitely recommend this place to anyone and plan to come back. read more

Overpriced and the sales people have a lot of attitude. Drive on by. Save your money and your time. There are plenty of better shops within a short 15 min drive. Maybe if the owner notices a drop in business, they will actually think to hire guys that provide good customer service. read more

Realest, most knowledgeable staff this side of Mos Eisley. Busy or slow, you're the only one there when you're being helped. Products and brands you trust are everywhere... good people ain't. You'll probably go wherever is closest.. I won't go anywhere else. read more

I have no idea when (and if) I have ever received this bad customer service in US. Last Wednesday night I bought a Fantasia electronic hookah to try ($10), thinking if I like I would buy another type that is about $35 (refillable and rechargeable "e-hookah"). It was just one other customer and I at the store. On Friday I tried and it didn't work at all. Went back to the store expecting to exchange to another one working... The guy who sold to me said he couldn't do anything but when I tried in front of him, it worked. He said if I have any problem again I could come back and talk to the manager. Back home, I tried again. 2 "puffs" and it stopped working. Just went back to the store and another guy (the one who actually charged me when I first bought) asked me for my receipt. I told I didn't have it, he went to the back to call the manager, came back and said "without receipt we can do anything" but offer me 15%off in a new one. I explained to him he was the one who charged me 2 nights before, the other guy remembers me but that was it. A wall would be more responsive. I really don't understand this kind of customer service at all, especially a small business. I was asking for a replacement, not a refund. I have no idea how come they don't have an agreement with their supplier for this type of situation. So...because of $10, they will lose much more business right away: mine in regular basis, a friend who wanted to buy the $35 hookah, and the one who told me about the store (a heavy "user"). Too bad they don't know how to conduct business. read more

Absolutely love this shop! First off we pulled up at 10:30 and the open sign was on so we went up to go inside and the door was locked. We then realized they didn't open till 11 but the owner came running up and unlocked the door so we could come in. He was VERY helpful and explained all the different cleaners to us that we were looking at. Very willing to show us any of the pipes we wanted. They have a really good size verity of pipes and water pipes. Very unique styles! I'm super girly and they had some of the cutest pipes! Very chill laid back atmosphere. We will for sure be back! Thanks Sean! read more

Great selection and great prices went to mckinney location great customer service as well

Overpriced cheap glass broke immediately although claiming to be quartz, broke at neck before bucket will not be coming back manager lived up to rep in being a douche read more

These types of stores can be hit or miss, and in my experience tend to be inconsistent with customer service. Given that the products that these shops sell are becoming more prolific and mainstream, I demand a higher standard from the brick and mortar shops I visit. I have reached the point where I know mostly what I want when it comes to smoking. When I need help, I visit a place like this. It is nice to see what is out nowadays, and have someone help you cut through the b.s. I have used zig zags for a few decades, and wanted to check out some less processed papers. The young man with braids was very helpful. He nailed down what I wanted with a few questions and made a good suggestion based on size, material, glue strength, and ease of rolling. After practicing a few times, I can roll these just as well as my old papers, but with better flavor and burn characteristics. Exactly what I wanted, and I didn't have to wade through a sea of crap to find them. I see criticisms of many of these shops stating that they upcharge quite a bit on some items, and while this is sometimes true, I haven't found the prices here unreasonable on anything I have bought. I have paid a couple more dollars for certain items because they had them available to check out. For example their prices on grinders were a couple bucks(literally two dollars) higher than I could get them online for(santa cruz shredder), but no shipping. I also got the ability to inspect it and make sure it was the quality I wanted. It was worth 2 dollars to buy in confidence and know it was what I really wanted. read more

This place used to be great. This was my go to place, I've spent well over $200 here but I will not be coming here anymore. I went in and asked for a specific product and was responded with a snarky response that led to an awkward/rude interaction instigated by the employee with the beard. Honestly it was just very uncomfortable and surprising considering that the guys usually in here are cool and willing to help. read more

Best smoke shop in Dallas!!! No cap!! Great service and will have anything you are looking for

This has to be the absolute worst vape shop in DFW. The puff flows are almost $30. That's the most expensive I've EVER paid. On TOP OF THAT. IT MALFUNCTIONED ON ME. It was going off just by taping it. Not even smoking it. It was just going off. It was such a poor quality product it took such a big drag for the smallest puff and it was dead by the end of the day. When normally, a REAL puff flow will last me 3 days. Don't bother with the people here I have given this place 3 chances because it it close to my house. I will never buy from them again. I will make the 30-40 minute drive to a trusted vape shop I know buys good quality product. $20 for the puff flow AND he has a rewards system so I'm always saving money. SAVE YOU MONEY AND GO SOMEWHERE WHERE QUALITY MATTERS. Who wants to spend there hard earned money on something over priced and sh*tty? SO Frustrating!! read more

Good place to grab rlly nice products from

DO YOURSELF A FAVOR AND AVOID THIS PLACE Rude terrible service, as soon as you walk in you get assaulted and harrased to present your id, which is understandable but yelling at your customers for that is just too much, and their return policies are terrible just do your self a favor and look elsewhere. The employees constantly talk to you in a condescending way this store is just utterly disgusting both cleaniness/organization and customer service wise. DONT COME HERE read more

Originally, I loved this place. Then, I found there is an inconsistency on when you can use your 'discount card.' I used it several times, and redeemed it a few times when purchasing kratom. Then, they would not punch it all, even when NOT used on tobacco products. This pissed me off, especially since I was a great customer, coming in 2 or 3 times a week. For some things, this place is Ok. For kratom, stay away. A small bag of 14 grams is a whopping $ 20. You can go to the Smoke Shop Wholesaler and get a big bag of enhanced Maeng Da for the same price. read more

i would give them a 0 star! sold me some fake puff bars!!!! i went back to the store to see if they could help me but the employee said "sorry once you walk out theres nothing we can do" horrible customer service! will never come back here and would never recommend to anyone else!!! read more

The manager is a turd. I'm 26 and had my wallet stolen recently, and I have my ID on my phone. I drove all the way over here to get screens for my vaporizer. Just because I didn't have a hard copy of my id and had it on my phone instead, they wouldn't sell me my screens, even though I've been here 4 other times with the same picture on my phone. I'm clearly older than 18, these guys just lost a customer. The manager was in the back and wouldn't even come talk to me when I asked to see the manager. Done with this location. read more

Shoutout to Patrick for being super informational and giving great customer service. I'll be back!

Travel all over the United States and have been in MANY pipe/tobacco stores and this one impressed me! They are knowledgeable and awesome customer service! Wide variety of inventory as well! read more

My favorite place to buy vape juice!! I love the Glass House Tigers Blood flavor, and it's not crazy expensive either. I come in probably once a week if not more and i've never had a bad experience. Every person that works here that i've ever met has been super helpful and nice. Thanks Glass House. read more

The Glass House is Right off the tollway, great location. They have a really great CBD, go in and ask for Derrick he is so helpful

This places is pretty rad. I really liked the store. I can't believe it wasn't super packed. The help given to me was great. Very friendly. I felt like a regular customer when it was only my first visit. Seriously... Don't look any further.. Come here!! I'll be coming here from now on, for sure. :) By the way... The two guys that helped me were awesome. They said their names but I've forgotten! :( they had red hair! I'm sorry to call you out like this!! So please let the fact that I couldn't remember their names slide!!! read more