Serious Concerns with Billing Practices & Unprofessional Conduct…read more My experience with Sterling McCall Acura's service department raises serious concerns regarding both customer treatment and potential insurance billing practices. This specifically involves service advisor Antonio Mora and service manager Don Morrell. I brought my 2024 Acura MDX in due to a significant water intrusion issue that had already resulted in visible mold forming under the carpet. This is not a cosmetic issue -- it is a health and safety concern. From the beginning, the level of professionalism was unacceptable. Antonio Mora was consistently rude, dismissive, and uncooperative, to the point that even my State Farm insurance adjuster documented his behavior as rude in their official report. Now to the most concerning issue -- inconsistent and questionable pricing: Initial estimate (customer pay): * Water leak repair (including labor): $975.17 * Replace all wet/mold-damaged carpet: $2,353.05 * Replace missing rear carpet: $593.70 * Total: $3,921.92 After filing a claim with State Farm, the scope of work was reduced, yet the pricing structure changed in a way that raises serious red flags. Insurance-approved estimate: * $3,510 to repair the leak and clean the carpet * NO carpet replacement included Despite a reduction in scope, I was told that labor hours had significantly increased (for example, allegedly 10 hours just to remove the headliner) -- even though the original quote to repair the leak including labor was only $975.17. This creates a clear and troubling discrepancy: * Less work being performed * Significantly higher labor allocation * A similar total payout from insurance This raises the question of whether labor hours and repair costs were intentionally adjusted once insurance became involved in order to maximize reimbursement. Meanwhile, I am left with a vehicle that still contains mold-affected carpet, meaning the underlying issue impacting my health and vehicle condition has not been properly resolved. To be clear: * The dealership has received thousands of dollars * The repair was downgraded from replacement to "cleaning" * I am left with unresolved damage and potential health risks This is not acceptable, and it warrants further scrutiny. Due to these inconsistencies, I am exploring escalation options, including: * Filing a formal complaint with Acura Corporate * Submitting documentation to the Texas Department of Motor Vehicles (TxDMV) * Reporting the matter to the Texas Attorney General Consumer Protection Division * Requesting a full audit of the claim and repair billing through State Farm I strongly advise others to proceed with caution when dealing with this service department. Transparency, consistency, and professionalism were completely lacking in this experience.

I'm not sure what the deal with service was today usually there are people active and trying to…read moresell cars. Today, it did not seem like anyone was attentive. One guy was chilling in the back seat of one of the display cars too. Once we did get help he was great and not too pushy.

Thank you Frank. I…read morestopped in to get an estimate. I was there every bit of 5 minutes. Fast and efficient. They keep their shop clean and orderly. Very impressive for a body shop. Thanks again Frank. My recommendations will start showing

great service, friendly, and accommodating. they helped me get what I needed and did it in a…read morereasonable time!

If you're looking for a reputable place to protect your vehicle, Vivë has everything you're looking…read morefor. Thao and Grae are experts in their field and will spend an ample amount of time with you and your vehicle to ensure you're receiving the right protection for your individual needs. Modesta is the oldest and most reputable ceramic coating company in the industry. A representative from Modesta's headquarters in Japan has to certify their installers to ensure the longevity of the coating. Vivë is the only certified Modesta installer in Houston. They are also expert PPF installers that use SunTek PPF made in Virginia which is a superior product to XPEL that is made in China. In an oversaturated ceramic coating industry you will save yourself a lot of time by going straight to Vivë and ensuring you have a top tier experience that will protect your automotive investment.

I had my 2025 Tacoma ceramic coated by Vivë-Houston and they did an excellent job. I'm very pleased…read morewith the customer service and how beautiful my truck looks.

OSO installed a leveling kit on my 2019 Ford Ranger. They did a fantastic job. Their prices were…read morecompetitive with others in the area. They were friendly , professional and did it in a timely manner. Definitely would return for more work when needed.

Very satisfied how my vehicle turned out. Highly recommend for anyone's body work needs. Honest,…read moreprofessional and friendly. Juan and his crew, knocked it out of the park !

Juan and his people are the best. Their work & professionalism are unmatched. Unfortunately, my…read morecar, a Kia has been stolen twice and he has taken care of me both times. They go above and beyond when taking care of you. I keep referring people to him.

"I recently had my car windows tinted, and I'm very happy with the results. The work was done…read moreprofessionally, with smooth edges and no visible defects. It significantly reduces heat inside the car and gives it a sleek, clean look."

These guys did amazing, good prices and great service. I will definitely be sending more business…read moretheir way!

Inquired same week of the appointment, 4 day difference. Came in for a 4 wheel alignment after…read morereaching 20+thousand miles on my vehicle, at first i planned to take my car to the dealership but can't trust service desk guys at the dealership. They find ways to steal your money for an unnecessary service! Paulo and his wife approached me with a family like hospitality and the reason why this shop is" appointment only " is because Paulo will work with the vehicle and give explanations on why it should be adjusted this way and how it benefits your tires. Alignment took at least 45mins to an hour. I promise yll will learn something new about your car! Price was reasonable.

This is a true family run small business. Paulo and his charming wife are always a pleasure to…read morevisit with. It's fun to go here and see the amazing project cars that are in progress! I bought a new suspension and coilovers for my Challenger but I didn't know where to take it to have it installed. Eventually the places I did take it to were not suspension speciallists and "mistakes were made". Then I discovered Paulo and things were quickly set to rights. Paulo largely re-did the original install correcting the problems. Set the heights just where we both agreed they should be. Also installed adjustable camber and toe arms and dialed in the alignment. I really like the way he takes me under the car and explains everything, you don't get that at most shops. The prices are reasonable but the most important reason to go here is the quality of the work and dealing with someone who really understands performance suspensions.

I drive by here all the time and took my car in and dropped it off to have the resonator delete it…read moreand add the Flowmasters on making my car louder. The guy tried to talk me out of it and sell me a different kit he'd have to order not the ones I've seen I liked the sound and went with what I asked for. I picked her up and I was in love with it from one crank. It sounds like that car should and when you get on the gas it yells at the other cats but it's not overly load inside the car. Wish I could post a vid to show the finished sound. Also the cats funny

The customer service was pretty straight forward, got a resonator delete for a good price, waited…read more~30min, and was personally happy with the result.