After over a year of a business relationship, the owner has not returned my possessions, as I have…read morebeen asking for months. I am no longer sure that this is a legitimate establishment.

I brought in a bracelet that need re-sized and Chris was amazing!!! He was very personable,…read moreknowledgeable, and able to help me for a very reasonable price. I would 100% recommend Platinum Jewlers.

Very nice people to sell your gold and highly recommended selling gold or buying jewellery.read more

Wish I could give zero stars. I came here with the full intention of buying myself a new formal…read morewristwatch. I stood next to the display for 40 minutes while 1-2 other customers were in the store. The multiple employees working at the time did not even acknowledge me. No hello, no "be right with you." Nothing. Any sort of basic courtesy would have resulted in a 2 minute sale for them, as I already knew which watch I wanted. I'll be ordering the watch online.

Yet again, Ina Avraham at Genisis Diamonds, has amazed me and assisted in selecting a beautiful…read morepearl necklace and earring set for my wife in celebration of our 12th anniversary! I have always felt like family when shopping at Genisis Diamonds. This place is top notch!

Genesis Diamonds delivered an exceptional experience from start to finish…read more The team is truly focused on customer care and made the entire process feel personal and enjoyable. The TACORI engagement ring and bands are absolutely stunning and beautiful craftsmanship, incredible sparkle, and timeless design. If you're looking for gorgeous designer jewelry and outstanding service, Genesis Diamonds is the place to go.

I only went in to browse, I had see this place on Social Media…read more The lady behind the counter got the vibe that I was only a loony-loo anyway, but she was still patient and showed me lots of things that I wanted to see. Particularly watch fobs, which was the initial draw to go here. If you are in downtown Franklin, stop by to browse!

They are not able to repair any antique jewelry that is not bought at the store. They have since…read morestopped repairing anything that is not directly from them.

Don't buy anything here if you expect quality…read more Wife went to wear her birthday gift for the second time and the back fell out of the pearl. But Because I didnt pay extra for "lifetime" warranty, then lack of quality is my problem. Lesson learned. Go somewhere locally owned, or elsewhere entirely that will stand behind what they sell. Lets be real, they are making stupid margins, why screw me twice?

ASK FOR ROB No shame to anyone else, but Rob is the man. We…read morewent to Jared with little to no knowledge of engagement rings and then Rob stepped in. He walked us through every stage of finding the perfect engagement ring with patience for our indecisiveness and commitment to answering our mountain of questions. Practically, Rob walked us through the 4 C's of diamonds, the different band options, and allowed us to see the magnified view of diamonds using his gadgets. We felt fully confident and comforted in our decision to go with the ring we got. We went to other jewelers to shop around and see if there were other options that we were missing, but we were never as confident as we were with Rob. Going with Jared (specifically Rob!) was the best decision we could've made. And now he is the manager (as he should be!)

They really are the best. Big John and his team are top grade customer service people.read more

My husband wanted his watch battery replaced for Christmas, and I heard great things about this…read morelocation. When I walked in during the week in the afternoon, there was a line of three or four people ahead of me. It didn't take long to get through the line and I could tell how genuine and personable the staff were with each customer. When it was my turn, I explained what I needed, and the gentleman said that I don't need to waste my money and he gave me some steps to do to charge the watch back up again. I went home and told my husband, he thought I was crazy! But I followed the steps and the watch is good as new! The staff member I spoke with talked about what a super neat watch this is. Overall, I had an amazing experience, and I will be back! I highly recommend this shop to anyone and everyone!

Rude as hell. Went in to spend a good bit of money on a gift and someone holster we will be with…read moreyou in a minute. So I waited. 10min one worker talking with a friend of hers it seemed. The other worker helps three other folks who had walked in after me. Even offered them water. Because I have long hair and a Harley jacket on, I do not need to be waited on? Sorry but your loss and I will let plenty of folks know this. Treat everyone with respect that they want to spend money in your store. Your work staff were rude and made it clear they did not care about helping me!!!

Let me start by saying they are not the cheapest…read more However, when working with some of the most special gifts and family heirlooms, I've learned the hard way that you want a QUALITY jeweler handling your items. I took my Granny's ring to a small repair shop to have it sized. I thought this was a simple enough task. I got the ring back and noticed it was still a little tight but thought I must have misjudged the size when I requested. Fast forward to a year later, the bottom on the band was cracked, and the facets were completely useless leaving 4 diamonds about to fall out of the only truly expensive gift I ever knew my papa to give to my granny. I was sick! Grogans did a quality fix and brought the ring back to life. I know now that my family heirloom will hold up for many many many years to come. They were quick and a pleasure to work with. I will definitely come back for any additional repairs I have or when purchasing any fine jewelry.