Quick and efficient service. Easy in and out. (always a plus in the Bay Area)…read more The grandson wanted a new basketball. Off to Big 5. We were directed to the product as we entered the store. Good selection. Also easily found wiffle balls, another grandson "need."

Beyond horrific experience. Will stop shopping at Big 5. Bought a Coleman queen air mattress and…read morepump at another Big 5 and the pump came in its own box. Both new and never used. The mattress probably came with pinhole so didn't hold air in. Used up a credit so didn't keep the receipt. Always keep the receipts from this store. Andreas, a manager when I called to explain the situation said he could give me a $30 gift card. But when I got there, I waited about 45 minutes and he didn't give me a refund. He gave me a receipt at my request since I didn't want to go to that store again, saying I left both there for customer service to resolve the next day...figured he could mail me a gift card as promised. The Big 5 store where I bought it understood the situation and apologized for the way I was treated because the actual manager, Matt, hung up on me 4 times and each call was the same: he didn't listen to me and told me to call their customer service and then hung up on me. When I was told by Coleman to take a photo of the items so that they could give me the proper customer service...nobody at the store would take a photo of my items for me. But Matt didn't stay on the phone long enough to hear it. I'm now thinking that's because they tossed the items long before my month deadline expired. Coleman took care of me anyway. April 22 I brought the items to this store and Jessica in customer service told me that I had a month to resolve the issue, not necessarily pick it up as non profits have pick up schedules. Several days before the month ended, I found very appropriately, an abuse shelter who would pick up both items once they had a team member to make the 45 minute trip to do so. I notified the store and customer service before the deadline of the plan that a non profit would be picking them up so they had no right to toss my items. I let the store know on Friday 5/29 that someone was on the way from San Jose (within a week of the deadline within which the plan had to be communicated, as Jessica abruptly mandated) and gave the store the heads up. Andreas couldn't find it and after so many lies and being hung up on so many times, and Jessica not listening and talking over me when I tried to correct her with accurate info, I figured that when he said he would look for it and let me know...that I would never hear. So today, my last call with Jessica, the manager of Big 5 customer service, she defended their action to toss my items since there was a pinhole leak (which they knew from the beginning as I told them so and it was sold that way; I think it was a prior return) and reneged on her prior comment that I had to let them know within the month...not picked up within the month. So I got the expected answer from her when I asked her to send a new queen air mattress and pump to this shelter and here's their address. She verbally attacked me. Now off to call the shelter...and let them know the unconscionable ending. Before I end this you should know that I called at least 5 other Big 5 CA stores for the regional/district manager's name and contact information and none would share it...so abusive managers can get away with their behaviors and their bosses never find out. So regional managers Paul Stockdale (No. CA) and Frank Golden (So. CA), make your contact info known if customers ask so that you can get the best store managers and staff who aren't afraid of accountability, truth and good customer service.

This 5 star is for the rental guys. They obviously work hard. checking out and returning all…read moreincredibly easy and smooth. This is a great service and great people. Thank you guys!

This is our "go to" place for camping gear, outdoor cookware. Lots of inventory, brands I already…read morelove and new equipment I trust- because the staff picks the best. Everything we buy at SB holds-up and is well made. The RWC store is great with knowledgeable staff. I also like the Stonestown and Presidio SF stores. I attend community events here too and that is really fun because I will get to know 15 or 20 new local businesses- really glad they support local shops & services.

I've been to Goetz Bros. multiple times over the years for sporting gear (mostly little league),…read moreand their selection and customer service are excellent. I especially want to call out their very knowledgeable staff, who have a real understanding of client needs, price points, and athletics. These guys are pros in every sense of the word, and can help kit your kid (or you!) out without any problem. We've gotten everything from personalized ump gear to gloves, and I'm happy to pay (usually) competitive prices to get everything fitted properly, with a real person who's helping make sure the gear works for you. Parking is much easier at the new San Carlos locale than at the old Redwood city location. Highly recommended.

My boss sends me to Goetz several times a month and I can tell you that Justin knows exactly what…read morehe's doing. Customer service is top notch, he's always incredibly prepared to help with anything. If you need your car stuffed with buckets for a softball tournament he's your guy! The kids love coming here and I've literally never had a bad experience. Highly recommend for your sporting goods!

Super professional! They actually analyzed my bowling style and measured my PAP before drilling…read more Really impressed with the level of detail and expertise.

Ray is the man!!! I've bought quite a few balls from a different pro shop and seems like whatever I…read moredo, none of them helped with my game. I was referred to Ray and man, I'm amazed! He took the time to view my bowling videos prior, measured my PAP and watch me bowl live. Then he suggested Venom Hysteria. I am a 130 avg and on day 1, this ball instantly added 30 pins to my avg. By day 3, I bowled my personal best of 212. I highly recommend anyone who wants to improve their game go see Ray.

This is a great tennis shop that bridges the gap between digital retailers and court-side…read moreconvenience. Zalles balances expert racquet tuning, a robust demo program, and personalized service from super-knowledgeable and friendly staff in a local store that is bursting with merchandise. 1. Expert Staff & Certifications * Master Racquet Technicians (MRTs): They have stringers and advisors certified by organizations like the USRSA (United States Racquet Stringers Association), ensuring they understand advanced tension, string composition, and frame physics. * Quick Turnaround: They get it and know that players need their racquets back quickly for upcoming matches or league play and have a very quick turnaround. * No-Pressure Advice: Knowledgeable staff that will listen to your playing style, understand your swing, and recommend gear tailored to your game rather than just pushing the newest or most expensive models. 2. Comprehensive Demo Program * Try Before You Buy: A premier shop with a huge inventory of racquets for demo at a modest fee, letting you test different head sizes, weights, and string patterns on the court. * Play test variety: They stock a wide spectrum of frames rather than only the most popular "mass-market" choices and will help you find the right one. 4. Quality Inventory & Apparel * Niche Essentials: They carry the often overlooked essentials in-store, including shock absorbers, various overgrips (like Wilson Pro or Tourna), leather grips, and high-end natural gut strings. * Performance Gear: This is a great shop that stocks court-ready footwear (which are notoriously hard to fit online), specialty tennis socks, and moisture-wicking apparel from top athletic brands. 5. Local Community Hub - why go on-line when you can (and should) support your local community tennis shop. I wouldn't go anywhere else.

Been a while being in a tennis focused store, but brought me back to my childhood where there is…read moretennis stuff everywhere, not just a few racquets, or shoes, every wall is covered in Tennis/pickleball stuff. Very great customer service, I see why it almost 5 stars!! If you are new to tennis, start here, the knowledge is way better than what you can find online or at Big 5! I had a rep trying to explain what new racquet would best match my 15 year old tennis racquet!! haha. Demo program is like $15 and you can take out 2 racquets for 7 days, seems like a good deal!

I had a stressful moment at this REI store when my child wandered off and I couldn't find them…read moreafter searching for quite a while. The store staff responded quickly and handled everything in a very professional and calm manner. Thanks to their support, we were able to find my child safely. I'm incredibly grateful for the team's attentiveness and professionalism. Big thank you to everyone at the store for stepping in and helping when it really mattered.

Visited this store over the weekend with my wife and had yet another crappy experience. Their…read morecashier Naomi was incredibly pushy with her selling tactics over the membership program. Telling us she strongly recommends we sign up without knowing what our needs are. As soon as we were able to get a word in to politely decline, her energy shifted from pushy to straight up cold. As if it was personal. Here's the thing - my family and I shop at REI very seldomly. Hence why we have no use for a paid membership. And now after the last two experiences, we will never set foot in an REI store ever again.

I had an amazing experience with this business. I purchased a Trek Fetch+ 4 and Troy and team made…read morethe experience seamless. This is a niche bike, and the official Trek stores refused to sell me the product because of its large size. Was not a problem for the team here. Would highly recommend.

Bike rides well after its tune-up, BUT the giant "99.99 tune up" billboard is misleading -- that…read moreprice is for labor only. They charge an additional $44.99 for parts. Read your service ticket carefully (both "parts" and "labor" columns) to avoid unwanted surprises at pickup. Pricing does not feel transparent.

Hold up! The fact they still sell hot popcorn AND ICEE at the same location is wild. This was a…read morenice surprise. The nostalgia of the good ole days. So yesss I had to grab some. The kid of popcorn was only $1.50...winning. They have everything at this location, including a whole grocery and makeup area too.

This is a good target. But the restrooms are nasty. They don't have any paper towels or anything…read morelike that. It seems like no one wants to come in here and clean the restrooms.

Shopping center and stores keep improving. A couple good chain sit down restaurants, a great unique…read morefamily owned BBQ place - Armadillo Willy, Cost Plus, Ross and Hobby Lobby. Overall the shopping experience is great. Parking easy. Stores and parking lot well lit. Lots of food options for between shopping. My favorite place is the Armadillo Willy spot. A particularly comfortable location with both indoor and outdoor seating. The average person might like the two chain restaurants instead. Cost Plus. Walk in because for your love of imported food items and grab a few alcohols just because you can. Found some Dr Oetker food products and imported candy from Japan. Endless novelty items from Bob Ross calendars to Bob Ross canned drinks. Anybody would love to fin Bob Ross in their stocking on Christmas day. Some more stores like Wine and More and Marshalls and Ross are present. There is probably something for everybody here.

Really enjoyed shopping here! Came to Target and it was great having this experience ! Big store…read morewith lots of options! This mall has big box stores like Hobby Lobby, Marshall's, Ross, Cost Plus, BJ's, Target! Truly worth it!! Will be back for the variety and can't wait :) highly recommend as there is lots of parking too!!

I just wanted to give a shoutout to John for his excellent service. I was in dire need of new shoes…read morebut was dragging my feet getting new ones because of my specific workout needs and chronic pain issues. John immediately jumped to my aid when I walked in, and helped answer all my questions thoughtfully and compassionately. He took all the time I needed to try out different options and guide me through the pros and cons. As a bonus, my girlfriend was with me at the time, and she was so impressed with the service that she asked John for assistance when I was done. He helped identify what options could help and got her set up with some custom insoles. We both left feeling very well taken care of and have been enjoying the difference we already notice in our day-to-day workout routines. Big thanks to John -- we highly recommend asking for him if you're in need of assistance at this Road Runner!

We have had good experiences with Road Runner Sports. My husband and I originally bought a pair of…read morerunning shoes each from their LA location, and we came here to pick up a few inserts, they've been working well so far. We have been to this location a couple of times by now and this review is long overdue. The staff was friendly and attentive, and they actually took the time to do an assessment and explain their recommendations instead of rushing us through. It felt helpful, not salesy, which I really appreciated. Overall, a solid spot if you're looking for running shoes or inserts and want some guidance from people. They have a solid selection of sports gear. It's on the expensive side, but it's worth it if it works out for you