A family brunch was hosted by my daughter & SIL, in the East Room. There were 10 of us…read more Josh took very good care of us & was attentive to our needs. My son ordered a burger with just cheese, but it arrived with hollandaise sauce on it. By the time he got his burger, everyone had finished their meals. I feel a more efficient way to order a burger is to build your own, where you select the add ons: cheese, bacon, onion, Canadian bacon, tomato etc. If you have to charge more for a certain add on, then do so. The mimosas & the billinis were good & everyone enjoyed their entrees. It did seem as though we waited a long time for our entrees & the restaurant was not crowded at all, on a Saturday morning. Everyone enjoyed themselves so I assume we would all gladly return. The fake wisteria hanging up on the way in, seemed rather silly. Wisteria seldom blooms, LOL, so that was a dead giveaway.

We spent a substantial amount of money on our wedding at Bedford Village Inn, and the experience…read morewas incredibly disappointing. The wedding itself eventually happened, but everything leading up to it was an absolute nightmare. Our bridal suite was supposed to be ready at 1:30 p.m., but I had requested numerous times that it be ready earlier because all of our suitcases and belongings were everywhere and we needed the room to get ready. Instead, we were repeatedly told the rooms were being cleaned, only to later find out that wasn't actually the case and that there were staffing issues. I spent my wedding morning running around trying to fix problems instead of enjoying getting ready with my family and bridal party. My maid of honor and junior bridesmaid were never given their bouquets and had to walk down the aisle without them. My dogs were also supposed to be brought to the side after the ceremony so I could take pictures with them. This was communicated multiple times beforehand and directly to the wedding coordinator that day. It never happened. My dog sitter was apparently told she could leave, and I completely missed out on photographs with my dogs that were extremely important to me. When I complained, the general manager tried to blame my dog sitter and claimed I never communicated the request. Completely unacceptable. The wedding coordinator was another major disappointment. Guests weren't properly informed when dessert was available, I wasn't kept informed about our bar tab, and I found myself dealing with details that I paid the venue to handle. What is almost worse than everything that happened is how management handled my complaints afterward. Instead of taking accountability, I received excuses and finger-pointing. It felt like the priority was defending their employees rather than acknowledging what happened to the customer who paid for the wedding. Things can go wrong at a wedding. That's life. But when multiple things go wrong and the response afterward is to deny, deflect, and blame someone else, that's a serious problem. I should have been enjoying one of the most important days of my life. Instead, I was stressed, running around, and dealing with problems that should never have been mine to handle. For the amount of money we spent, I expected far more professionalism, communication, and accountability.

Second time dining at Ash and it was exceptional!…read more Chef Nick creates a one-of-a-kind menu each week that features high quality ingredients & exciting twists. This is a great way to try new things & find your new favorite dish! We also really appreciated his flexibility with allergies, as Chef was able to modify dishes to accommodate & ensure we still enjoyed the full experience. Already looking forward to our next dinner at Ash!

It was like we had two separate stays. We arrived on a Thursday and found that our fireplace was…read morenot working. Then the party began - oh, not our party. The chef's table in the kitchen where Nick serves his magic. Unfortunately, since we always like a ground floor room, it was like the dinner was taking place in our room. For three nights the party rolled on from six to nine. The dinner guests also took over the common area so you were pretty much stuck in your room. Nick is a doll, and from what we read about him in the newspaper, a super star. The inn needs to inform guests on the first floor that the noise is loud from these dinners and that the common areas will not be accessible during these times. That being said everyone we spoke with about these dinners said they were fabulous and worth not only the cost but the wait. I can only suggest that the owners convert one of the bedrooms into a common area for guests of the inn only. We left for one night on Sunday and returned on Monday for another stay. It was amazing!!! It was quiet and relaxing, and our fireplace was fixed. The upside is that our room was beautiful and there was lots of storage. The bathrooms are large and the shower is very nice once the water heats up. There was only one end table, but that seems to be the trend which is very odd to us. There is no breakfast served at the Inn. You get little bees, worth twelve dollars, and have to walk to the Honey Cup which is about three blocks away. Fine in good weather, which we were fortunate to have, but I would think not so great if it is raining or snowing. Hence, the Inn is more like a Airbnb. The Manager, Lee, is a ten out of ten. She tries to accommodate the needs of every guest. She is so sweet and kind and helpful. Nothing we have complained about is her fault. She goes out of her way to ensure you have the best stay possible!!!

I stayed at this hotel with my husband for my graduation at SNHU, and highly recommend all…read moregraduates (and anyone else) stay here when you need a convenient downtown location. The amenities are great here. There's free breakfast every morning with a revolving menu and a make-your-own waffle bar. Guests are given a parking permit for the attached parking lot, and the on-site security makes the location feel really secure. Doors are locked after a certain evening hour, and can only be accessed by your room keycard, so make sure you have it on any trips out to your car! Beds are comfy, and the rooms were absolutely spotless (and I'm one to check the mattress lining). Staff here are friendly and helpful. We ended up extending our stay by a day to visit longer with friends and family, and they were more than accommodating to adjust our days. The location was the appeal for us here, as I did not want to mess around with parking on graduation day. From this location, it's about a three minute walk across the street to SNHU's stadium. The staff decorated the lobby for SNHU's graduates and provided goodies for guests like university-branded keychains, and things of that nature. It was a really cute and thoughtful touch to our stay.

While the hotel was nice, management is appalling. I was charged twice for a $700+ stay. I…read moreunderstand that mistakes happen but the operations manager Maya L. Was rude and condescending and refused to look at the proof of charge, hear me out, or properly resolve the issue. She hung up on me after being rude and then spent to next 15 minutes ignoring and hanging up my calls. If you do business here, you may enjoy your stay, just make sure you watch your credit statements closely, you could be paying double. Oh btw the assistant manager was nice although she was unable to properly resolve this. At least she had better customer service skills than the ops manager who was so busy trying to be right that she could bother to listen.

we stayed several nights and not once did the WiFi or tv controller work for more than 5 minute…read more the worst part was the front desk saying they could do nothing about it. also the AC was an in wall unit that sounded like a jet engine when it started up. I would never stay here again

Our entire apartment building flooded from a burst sprinkler pipe, we stayed here for a couple…read morenights while trying to navigate the chaos of what was going on with our apartment and the building. The hotel is older, rundown when compared to the Hampton Inn in Manchester. We changed rooms three times the first day - heater wasn't working properly in the first room and the night stand fell off the wall in the second. Dark mold was everywhere in the shower and was gross. My boyfriend and I initially booked for one night and decided to add on a night to our reservation since it wasn't looking like we could return to our apartment. I notified the evening front desk of our plan to add on a night to our reservation. He was very nice, wore a Carhartt hat and informed me that we wouldn't have to check out since it'll be added on to our current reservation but would need to stop by the front desk at some time the next day to get updated key cards. Since I was the person who booked the hotel, I asked if they would be able to give the updated room cards to my boyfriend who gets out of work several hours before I do. He wrote my boyfriends name who is staying with me and said it shouldn't be a problem. Fast forward the next day, my boyfriend was denied entry into our room. Jay, who was present for the conversation I had at the front desk with the other hotel staff the night before, said since he did not book the room, he cannot give my boyfriend the key to the room where all our belongings are. My boyfriend's name was on the hotel reservation, I called the hotel, spoke with Jay, and informed him this has been settled the night before. I am a registered nurse and work long hours, my boyfriend would've been sitting in the lobby for 3.5 hours until I got out of work. Even so, denied entry to a room we paid for with all our stuff still in the room. Jay told me we were supposed to check out that morning and recheck back in the next day and that I needed to be present to receive the key cards. All of this opposite of what I was told and confirmed last night. He requested I fill out an authorization form, to be emailed to me, with my credit card number for incidentals. This took away from my work. After our two night stay, we still needed hotel accommodations, we checked out and spent several nights at the Hampton Inn in Manchester, it ended up being much nicer.

Our room smelled absolutely disgusting! As soon as we opened the door it wafted out at us, a musty,…read morehumid, damp, disgusting smell. We asked at the desk for it to be refreshed and left for our planned activity. When we returned it smelled like they sprayed a floral scent and otherwise smelled the same. Then my son went to shower and there was a massive wood cockroach sitting on the floor mat. I would never stay here again and if we had reservations for another night would have cancelled. After sleeping one night, we all were sick for a few days with massive congestion and headaches. It was late and my kids were exhausted so we toughed it out for a night. Contacted corporate and was just sent a 'sorry to hear that hope you'll try us again sometime' response. The breakfast was decent and the only reason I gave stars at all.

Worst hotel experience ever!!! They put me in a room that…read morewreaked of cat urine, and refused to change it,or refund my moneyDisgusting and unprofessional Never Again!!!!

I really we enjoyed my stay here. One of the nicest DoubleTree hotels that I've stayed at by far…read more The rooms were spacious. Diamond and gold members get access to the executive lounge. The lounge stayed equipped with snacks 24/7. Breakfast was available from 7am. The pictures I looked at showed a jacuzzi, so I was expecting one but all they had was a pool. Pool is spacious and heated. The gym area was quick spacious with number treadmills, bikes, and elipicals available for use. The parking lot was $15 and on the cheaper side for Hilton parking prices which allowed in/out access.

The staff at this hotel was amazing and accommodating as I waited for my room to be ready (I…read morearrived pretty early). Once the room was ready they were friendly and engaging as I checked in. I always enjoy when I feel welcomed at the hotel. The executive lounge was well stocked and breakfast had lots of choices. I was there for a conference and the conference facilities, food, and beverage were wonderful. The staff at the breakfast and lunch activities were great. And the Armory was just cool AF to have an exhibit hall in. The only negative I can give it the pillows at the hotel were absolutely terrible. I will never give a hotel 5 stars if the quality of sleep isn't there. But everything else was great!

Breakfast was really good and rooms are spacious. Group rate for room for an event is more than…read morereasonable as well!

Pretty from the outside. Breakfast was good. Rooms were dirty. Shower had black mold all around it…read more The bathroom smelled soured. I asked the maid if she had spray disinfectant. She said no. Went to target and got some bleach. The shower and sink was clogged. For 2 days called for someone to unclog, they kept saying that maintenence wasn't their. Difficult to get ahold of. Had problems with my reservation. Still hasn't been resolved and trying to get my money back for the time I didn't get to stay. My niece also stayed there and 2nd day woke up with bites on her legs.

Walking in the lobby was like all other Garden Inns, so we felt at home. But surprise! Our room…read morehad an end field view of Fisher Cats stadium, home of the double AA Toronto Blue Jays. How cool is that? We would love to see a game here and party in the room. Below us was a deck to take out food and drinks and watch the game. Now upstairs, our room was nice with blackout curtains which we like. The bathroom was good size. Everything was clean. We did tell the front desk person that the bottle of shampoo was nearly empty. During our down time we played cards at a large round table in the back room off the deck. We saw a good sized conference room with a large screen and plug-ins at the tables. Would recommend it. We had two good breakfasts in the dining area. As Hilton Honor guests we used our $20 credit for candy bars. There was a large selection of snacks to choose from, and bottled drinks. We even watched a football game in the lobby with other guests. This hotel has a large parking lot, and is in a good location. There is a shuttle for getting around.

I stayed for one night July 2/26. The room was very nice and clean. However the shower gel,…read moreconditioner and shampoo was so low we had enough to take two baths. This is something that should be filled every time someone checks out. There was three towels when we got to the pool and when other guests came they had to wait for towels and they actually got some small hand towels. However the staff, cleanliness and comfort was great. I would definitely stay and recommend it to anyone.

We only ever stay at Hilton hotels. We've always had the best experience with them, and they've…read morealways gone above and beyond with their service. However this one unfortunately is sub par. As soon as you walk in, you've got a full kitchen I.e fridge, microwave, and stove. Even a place to sit and eat. Which is actually pretty cool. They've got a small living room that flows into the bed area. King size bed, so super spacious. The sink is outside the bathroom which is eh. It's a little tough if you're brushing your teeth or washing your hands if someone's sleeping or you're trying to be quiet. There's wallpaper peeling off on multiple places in the bathroom. On the office desk, there's some sticky residue on the sides and it's sticky all over. As soon as we walked in, it smelled like someone had just cooked their meal. Dishes weren't put away, which is whatever. The tv is in the middle of the room and very small so if you're watching TV in bed it will be a little hard. The view isn't terrible, but we didn't come here for that so it's no big deal. I want to give it a higher rating but from the smell to the sticky unidentifiable stuff on the desk it's definitely not what I expected with Hilton hotels. I know every hotel is different but only ever staying in multiple different ones (Hampton inn, double tree, etc) I was hoping for better upkeep. Would I stay here again? Maybe because it's by Hilton. But definitely wouldn't be my top choice.

$1,229.68 for 4days 3 night stay and on top of this they charged us $21.00 for parking which i…read morethink is robbery. We will not be returning to any Homewood Suites. If you have to add for parking that is shameful on top of the room price

Stayed here for work the other day and was happy with the stay. Clean room with comfy bed and large…read moretv. They do have a refrigerator in the room. Ice is on a couple floors. They have a small breakfast in the morning. Downstairs they are also connected to the common man restaurant and breakfast in the morning. Great location. Parking is also only $8!

You get what you pay for, right? As well as keeping in mind that many other people have the same…read moreidea to book a room after a show @ the SNHU (Jeff Dunham). The place was fully booked though I reserved my room in early Oct '24. The rates for a basic king size room were okay. One of the elevators was on the fritz so we decided to take the stairs to the 5th floor instead of waiting / cramming with a bunch of other people. Disappointing that there was only (1) trash can in the bathroom, the fridge didn't work well (no capability of changing the temperature with the fridge model). The room was clean, comfortable mattress & a large wall-mounted TV. The staff at the counter were friendly. All around the counter are beverages & snacks that you can purchase directly or add to your room's bill. Love that they have wall-mounted soap, lotion, shampoo & conditioner - I find it far more efficient than the small bottles or individually wrapped bars of soap that dry out your skin. We feared that it would be noisy but amazingly enough it wasn't, though we were in room 518, directly located across from the elevators. We used the Hilton Honors app to choose room 401 (in a corner) with a digital key but somehow that fell through. We dealt with it. I agree with a fellow reviewer that the room is compact in size, but for us, decent enough to crash instead of going home an hour away after a late night.