This Ulta is amazing and is 100xs better than the Sephora inside Kohls…read more Love the staff here, the selection, and the point system. Mary, both of the Jens (Jen C Brow Bar and manager), and Alicia are all wonderful as are the majority of the staff I've been in contact with!

I never leave reviews anywhere, unless the experience is super great or super awful, and…read moreunfortunately, this appointment warrants a review. I just had the worst blowout experience of my life at this Ulta. Where do I begin? I'll try... I'm traveling for work and told the stylist, Brenna, I had a work event tonight and wanted to look nice. I wanted a normal, volumized blow out with soft/bigger curls, which I get often... it was a disaster on all fronts. Granted, Brenna is probably a newly licensed stylist, however, I feel like Ulta should be training their stylists better to prevent things like this from happening. First, I have thick hair. Every stylist I've ever had shampoos my hair twice to ensure the scalp was reached, especially when you are going for a volumized blow out... the scalp needs to be cleaned and not weighed down! Instead, the stylist shampooed my hair once and didn't touch my scalp. She barely touched my head, in fact. My hair literally felt gross afterwards. Her conditioning took 5 seconds. Total bowl time was less than 5 minutes and I have a TON of hair. One of the reasons I go to Ulta when travelling for blowouts is I can count on the scalp/bowl massage... Did not get that this time at all. Such a bummer. Then, we hit the chair. She blow dried my hair for nearly two hours and it's still wet. I'm NOT a hair stylist but I know how to do a blow out (get the hair 80% dry then start using a round brush). She did none of that. For nearly two hours, she used a DRYBAR electric brush dryer and when one stylist asked her if she liked the tool, she said "no, her hair keeps getting Stuck in it." Like, isn't that your que to stop using it? ugh. And, with every section she touched, she lathered my hair with a leave in conditioner spray. I am all for products, but this made it even heavier (why would you do that when the goal is volume, light and bouncy)! My hair literally looks like crap. It's frizzy. It's still wet!!!! She didn't talk the entire time, either which just made it awkward. At the end, I ended up tipping 20%, but I am a HUGE tipper, because I truly value people`s time and talents. Had she done a decent job or even asked for help, I would have tipped this girl better. I just felt like she didn`t care, and neither did anyone else who saw the outcome. I'm sure she's new but someone should have stepped in to help Brenna or salvaged my hair. I'm Literally going back to my hotel to wash this crap out of my hair and dry it correctly. A total waste of $52 and 2.5 hours!

This was my second time getting a Brazilian wax, but a new location. This experience was way better…read morethan the first at the canton location. This center was quicker and more friendly. I recommend this location by far. Kori was really nice and friendly.

I have been here before and had a pretty good experience. Unfortunately, I can't say the same about…read moremy most recent visit. The staff was very friendly, but the waxing itself was AWFUL. It took maybe 5 minutes (which felt rushed). I didn't realize before I left due to watering eyes, but my brows looked horrible after my wax. Stray hairs EVERYWHERE. It looked like I hadn't even had them waxed.. and i has to go home and tweeze them which defeats the purpose of getting a wax. The attached photo is my AFTER photo..

Way too overpriced. We expected exceptional service given the prices but it was only "okay"read more

Me and my fiancé went for my birthday for a couples massage. I get a massage once a month back home…read morefrom this amazing lady but since we were coming to Sandusky to stay at Sol Stay I decided to book us a couples massage. First of all I didn't realize it was inside of a huge indoor water resort. So when you arrive, you have to park in a parking lot like you're at Disney World it is absolutely ridiculous. Then you finally get into the spa after walking about a mile. The spa looks very nice on the inside, but we were not happy with the massages we received. My masseuse did not ask me what type of pressure I wanted and she did not apply any pressure at all. I felt like my four-year-old daughter was giving me a massage. All the woman did was rub oil on me the entire time. The towels that they placed on me that were supposed to be hot were not hot and they were very dry. All in all I would not recommend this place for a massage it's very expensive and the massage was not giving what it was supposed to give.

Wonderful experience! The vibe was very relaxing and the facility beautiful. This was my third…read morevisit. I highly recommend the hydro facial and really enjoyed the deep tissue massage.

What a wonderful establishment! I feel like I stumbled upon a gem!…read more So, I set up an appointment on a whim after traveling in from Denver and arriving with a very sore neck. I scheduled a massage (on the wrong day in my error!‍), and I cannot say enough about the professionalism and kindness of the staff. They were exceptional from the moment I arrived (which, as noted, was on the wrong day and and entire week early). The staff were as accommodating as could be, and they managed to work me on for a 30-minute massage with the wonderfully talented and gifted Kathleen! She was exceptional at diagnosing things and helping me work through the pain in my neck and other things I didn't even realize were troubling me! Additionally, the accommodations are lovely! The facility is beautiful with attention to every detail from the immaculate locker rooms down to the infused water and carefully packaged snacks. It's a top-notch spa experience in every sense! Next time you find yourself in the area, I highly recommend checking out Spa Catawba. I assure you, you will not be disappointed!