they are fabulous groomers. they treat the animals as family. which they are. would highly…read morerecommend. I have two American Eskimo they know how to groom by breeds. which is very and highly knowledgeable about each. sandy mann

We love Zen grooming, our dogs have sever anxiety at the groomers and they always take their time…read moreand our dogs leave looking amazing. I would recommend going here! We won't take our dogs anywhere different.

Unknowledgeable and clueless. I went in yesterday because I told the store clerk that it was my…read moredoggies birthday and I received and email for free treats and showed the clerk and then asked her for help to find them. She mentioned they were in the back to the right and I couldn't locate them so she finally ended up helping me and then mentioned she was the only clerk in the store...I didn't have an attitude or rush her. I just simply needed help locating the free treats that they emailed me about in the first place. I get to the register and I can't find the email! So I ask if they can still honor it since she saw the email when I first walked in anyway, she proceeds to say she needs to check with her manager. The manager says no we need to see the email and didn't honor it. I was extremely disappointed because the only reason I came there was because they emailed me for free birthday treats and I just feel like because the store clerk saw the email when I first walked in, she could have just honored it but they didn't. I will never go back simply because of this negative experience! Do better! He turned 1 and I just wanted to make his day special!

Nice selection of treats and pet items but honestly you're doomed if you need help in this store…read more Seems there is usually only one person working here at any given time, however this could be no fault of the store as no one seems to really want to work at all anymore.

Dropped off Bear and Pearl for a bath and they looked and smelled wonderful. Staff is excellent and…read moretook great care of my Pups. I highly recommend giving this place a shot.

This hospital is now owned by a corporation called Encore Vet in New York State. My opinion of…read moreEncore is that they are all about money and have zero interest in providing veterinary care. The staff at Lake Pointe is tremendous. However, their x-ray machine has been inoperable now for about 8 weeks! Any procedure requiring an x-ray cannot be performed. You will still pay for the office visit even though the service cannot be provided. We took our pet that has cardiomyopathy to Lake Pointe to have its chest tapped to remove excess fluid. This requires that an x-ray be done to locate the needle insertion point. Since the x-ray unit was still in need of repair or replacement they could not perform the procedure. They referred us to the local VEG emergency hospital where we paid an $1100 bill for their services. I have reported Encore Vet to the Ohio Veterinary board for investigation. To have an x-ray unit out of service for 8 weeks shows how little they care about providing care for animals. I repeat, they are in it for money and nothing else. I also repeat that the Lake Pointe staff in Amelia are great but their lack of support from the corporate ownership has caused me to find a new veterinary clinic. If zero stars were a choice, that would be my rating. I do not recommend Lake Pointe in Amelia due to corporate's lack of caring.

I suspect many of the reviews favoring this veterinary ''hospital'' are from back in the day when…read moreit was All Creatures --owned and operated by Drs Meakin and his wife also a veterinarian.. An amazing place back then, but no more.... I even saw they used photos of the place in this yelp ad from before and even one of Dr Dan and his wife. Dr Dan seriously loved helping all the animals, but the new owners are hostile to anyone who challenges their opinion, unlike Dr Dan who acted more like a consultant to those who were trying to care for their own animals, and especially rescuers in order to help more animals . The new owner/vet presumes to dictate her opinions on vaccination, does not consider the pet owner's possible intelligence, ignoring the research showing that none of the vaccines has been tested against a genuine placebo, as well as the research showing that veterinary vaccines caused early cancers on dogs, and the research showing that [in humans] unvaccinated children were far healthier than the vaccinated. Then came the subject of surgery, potentially to find cancer and dismissal of successful use of ivermectin to cure cancer in animals --which is being adopted now by many humans now posting their successful results as n=1 cases repeating many times. But no worry, she'll be most eager to proffer euthanasia services and her prices are more than double for even just an office call. Guaranteed this woman doesn't even deserve a 2.5 rating ...even tho the surviving staff still try to be helpful on the phone. TTYL

I have recommended Royal Kennels to many friends, and will continue to do so. I met Pam Peterson…read more10 years ago, when I first was interested in Shiba Inus. With her help, I adopted two Shibas from Tri-State Shiba Inu Rescue (she was fostering them at her facility). Pam has been there to assist with questions and guidance along the way. I have used Royal Kennels boarding services, and always found their kennels to be clean and well maintained. Having an owner living onsite makes me feel more comfortable, and I know that any dog in their care is in good hands. I have also recommended their services to a friend with some challenging dogs. Due to Pam's expertise, my friend has been able to travel without worrying about her pups. I have not yet purchased a Shiba Inu puppy, but when I am ready, I won't hesitate to get a Royal Kennels puppy. In the many times I have visited their facilities, their dogs have been well socialized and well cared for. I know a number of people who have gotten a Royal Kennels puppy or adult dog, and they have all been very happy with their new family members.

I live in Hyde Park, and it is a hike to get out there, but I know that my dogs will be both happy…read moreand safe at Royal Kennels, so it is absolutely worth the trip. The peace of mind I have when I leave my dogs with Pam is priceless. In the past, I have left my dogs at other kennels, and the experiences have never been without some issue, sometimes even serious problems. Even if everything seemed fine, the dogs would be afraid to return the next time I tried to leave them. But at Royal Kennels, my dogs are always happy when we get there, so I know it is a vacation for them as well. I have Flatcoated Retrievers, and they can be a lot of work. Pam, Dan and the staff are experienced with all types of dogs. They have seen it all, and nothing can faze them. There are a lot of great things about Royal Kennels, but for me it really comes down to the personal, attentive care that Pam provides. I know that Pam will follow my instructions for any special meals or supplements or medications. I know my dogs will enjoy the freedom to hang out on the inside or the outside area of their run, as they choose. I know that Pam and the Royal Kennels staff will play with my dogs and give them love and attention, without me having to sign up for it as a separate line item on the bill. And unlike what can happen when I leave them at home with a house sitter or family, I do not have to worry that someone will accidentally leave my gate or door open and my dogs will get out! Pam took care of my heartworm positive rescue dog when she was still on crate rest (that dog is now 13 years old and still stays at Royal), and more recently, my 9 yr old cancer patient. Our vet said it would be ok to leave him as long as he enjoyed going there. Pam is one of his favorite people and he always has a good time at Royal Kennels, so we were able to go on a long-planned trip without worrying about how he would do. I have learned over the years that nothing can compare to leaving my dogs at a privately owned kennel where the owners reside on the premises. If there is a concern, I do not want to have to deal with an employee or a manager who has no responsibility or authority and is only doing what they get paid for. I want someone who treats me and my dogs like family (only better, because they won't forget to latch the gate!). And that's why when I go out of town, my dogs go to Royal Kennels.

Jamie is very personable and knowledgable about all breed types. Both of my dogs look a 1000xs…read morebetter than when she arrived. My previous groomers were fine but Jamie is exceptional - jingle bells coat is even and Teddy is the whitest I have ever seen him. I have already scheduled for next month

Jamie is amazing. We have not have had our animals professionally groomed and she exceeded our…read moreexpectations. She really cared about our animals and worked really well with one of our dogs that does not do that well with strangers but this was the best he ever behaved well getting groomed. She came to our house and all we had to provide was basically just the water. Her prices are so great! I will definitely be booking her again!