My big guy's favorite place in Las Cruces! I always feel welcomed and love the many healthy and…read moreunique choices for him

They always greet you and ask if they can help you find anything…read more Prices are reasonable, probably spot on retail, but they have things Corporate Stores don't have. Especially not ridiculous answers. Loved that I was able to go in & out in a heartbeat.

Terrible experience having my disabled chihuahua nails clipped. Don't recommend! Brutal and…read moreunprofessional service! Cut her nail and made her bleed, kept yanking at her arm! Started when I entered unleashed huge dog behind counter and barking loudly. Advised helper that I was terrified of big dogs since I was attacked by one. Totally dismissed my fear!!! She became angry n said she was more scared of my 4 lb chihuahua and then began roughhousing my chihuahua and was very angry with me. Asked her to not yank her arms n kept doing so. Finally, asked her to stop with a paw remaining. NEVER will return there again! DO NOT RECOMMEND!! Extremely u professional and brutal service!

This place is chaotic, loud, and poorly run. The smell alone -- wet dog and disappointment --…read moreshould have been my first warning. I scheduled a grooming appointment for my Goldendoodle and was clearly told my appointment was at 9:00 a.m. They even hand-wrote "9am" on a business card. What they failed to explain -- verbally or in writing -- was that this was only a drop-off time and that my dog would be crated for an undisclosed amount of time before grooming. I was never informed that my dog would be crated at all. When I questioned this and explained that my dog has never been crated, I was dismissively told, "Well, you should have asked." That response alone was enough to tell me this place does not value communication or client trust. The environment was overwhelming -- at least seven dogs barking nonstop, owners' personal dogs running loose, while client dogs were caged. It was so loud that conversation was nearly impossible. Nothing about this felt calm, organized, or professional. They also insisted on vaccination records, yet the staff member barely glanced at the paperwork, flipping through it without actually reviewing anything. When they finally offered to refund my $20 deposit, I immediately accepted. I would not leave my dog here. The place did not look clean, expectations were not explained, and staff friendliness disappeared the moment concerns were raised. I would strongly caution pet owners -- especially those with dogs who are not crate-trained -- to look elsewhere

We had never left any of our fur babies with anyone other than family. We were desperate to find a…read moreplace for them when we had to make a trip out of town. They took excellent care of our fur babies and we were able to observe them on line too.

Staff at Pet Planet Hotel was friendly, attentive to my dog's individual needs, he takes anxiety…read moremedication when needed. They gave my dog a Bordetella shot due to the fact I did not have one when my dog was dropped off. The facility is sparkling clean and very impressed with their outdoor play facility. Few things I was disappointed with; was the quality of the bath that I paid $50 for, think I could have done a better job myself. I also left a few messages regarding how my dog was getting along and it took days for them to get back to me. Also, paid extra for a king size suite so I could check the web cam once in awhile. The instructions they gave me did not work. Overall, I was impressed with the facility and most likely take my dog back.

This is a new business in town. My dog needed to have her nails clipped. Thought I'd take her to…read morethis groomer that opened recently. I was very happy to have given him a try! Johnny was friendly and welcoming. He was quick and very attentive with my dog. The place was very clean. I would highly recommend this place and will certainly return!

unless you are rich, do not bring your pet here. I had because I qualify for low income having a…read moremental illness vouchers that were over $600. They did not apply them because they made the operation after the date even after that they were given a voucher for 250 and a voucher for $82.11 one of the $500 vouchers the shots and neither I've been paying off and I said forget it you can take me to credit because you didn't do what you were supposed to do. They did not apply what was given to them from a program, they don't care about low income people at all they did not work with me and I've got the proof.

We had our dachshund seen for exploratory GI surgery due to swallowing a foreign body & we had a…read morephenomenal experience here. Dr. Mobley assisted us quickly and laid out our options, and carefully explained risks. She also helped us understand the costs we faced with our options. We moved forward with exploratory surgery and received constant updates throughout the day on how it went. We were out of town at the time & Dr. Mobley & Dr. Smith called daily to give us updates as our little man recovered after surgery. Hearing directly from the doctors each day was so comforting & I could get my questions answered easily. I trusted he was in great care while I couldn't be there physically. You can really tell the doctors here care about your pets wellbeing & we are so thankful for Dr. Mobley saving our little man's life.

Great cat sitter!! Used Janet and her husband many times and they are wonderful. They take…read moreextraordinary care of my cat when I am away, and I choose them above anybody else available in Las Cruces. I highly recommend them to anyone who has to travel once a month for their jobs or take trips often. You will be satisfied. Excellent work.

We've used Janet as our pet care lady since at least 2004 and she takes terrific, conscientious…read morecare of our pets, mail, newspapers, garden, etc.

This place has taken care of both our dogs since we moved to Cruces. Marilyn and her staff are so…read morewonderful. Even when we had two experiences with skunks they managed to handle the extra trouble. I don't think Marilyn is taking new clients and we get a full year of baths and nails scheduled just to make sure we can get in. But when you are this good at what you do, it's expected.

I have used Old Mesilla Kennel since I moved to Las Cruces 10 years ago. We had a new puppy and…read morehad to leave town for an emergency. They were the only kennel that would take our puppy. They kept her in the grooming area. I have since then lost my heeler, but adopted a rescue older poodle mix and Marilyn has been wonderful in taking care of our older lady. Even during COVID they took dogs from your car and delivered them back to the car. I happen to know that Marilyn and Nick have been working very hard and remodeled most of the kennel and grooming area. Marilyn treats every dog as they were her own puppy.

Very impressed with my cocker spaniels grooming. The owners (including the adorable 4 legged owner,…read moreScooby) greet you when you walk in and make you feel like family. You can tell they love dogs. They listened to me try to explain the cut I wanted and then made the translation in grooming terms...his cut turned out exactly how I wanted. Can't wait to go back.